Pros: Seats cushions need replacing. they were uncomfortable unless sitting straight up, putting weight on your thighs away from the tail bone.
Oct 24, 2016
Pros: It was a direct flight. The food was good.
Cons: I mistakingly missed my flight. I had purchased insurance for flight protection, but found out that this did not cover the $175 cost to change the flight.
Secondly, I was boarding the flight and decided to check my carry on. They took the bag to check it, and when I returned I was being paged. Because this bag was apparently overweight for a carry on. I was charged another $150. The person attending me, deliberately avoided talking with me until after 10 minutes someone else came over to process my payment. I was the last person on the flight.
Overall my flight coast an additional $325!! I make this trip frequently between San Salvador and LAX and am considering using another carrier for these flight.
Very disappointed in this flight.
Oct 23, 2016
Pros: The aircraft was clean and the appearance was the first thing I've noticed. The seats and the leg room (I am 6'4") was more than expected. The service of the crew was also a very good experience.
Cons: The web page for Avianca since I prechecked is slow and very complicated to navigate. We were also moved from one seat to another without letting us know until we were boarding. But this is such small DON'TS that its not even worth mentioning.
Oct 23, 2016
Poor communication on delay flight
Cons: In Honduras the flight was delay screens were not updated with this information. Was told that our connecting flight would continue to Panama despite the delay by gate attendant, and flight crew.
Oct 23, 2016
Not so great customer service
Cons: The flight was unable to land to San Jose (connecting flight location) eventually made it to San Jose but when we got off the plane our flight to Panama was canceled. It would have been helpful to have received an email communication in a timely matter. Additionally despite being place in a hotel the hotel had no information about the passengers coming and was under construction. Avianca did not provide printed vouchers to present to the hotel, nor reprinted ticket for next day departure. it was very disorganized'and lqcked communication.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.