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Hotel New Otani Kumamoto

1-13-1 Kasuga, Nishi-ku, Kumamoto 860-0047, Japan
+81 963 261 111

฿ 4,091+

Thu 8/12 Check in
Fri 9/12 Check out

Overall guest ratings

8.3/10 Excellent
Based on 1,184 reviews

Review highlights

  • 9.1
  • 9.1
  • 8.8
  • 5.0

Good to know

  • Train station is close
  • Close to public transport
  • Good accessibility by car

Nearby

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    About

    With a stay at Hotel New Otani Kumamoto in Kumamoto, you'll be minutes from Kumamoto Station Tourist Information Center and close to Kitaoka Nature Park. This hotel is within close proximity of Shinshigai Shotengai and Former Hosokawa Residence.

    Rooms

    Make yourself at home in one of the 123 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access is available. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested.

    Amenities

    Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.

    Dining

    Grab a bite to eat at one of the hotel's dining establishments, which include 4 restaurants and a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 8 meeting rooms available for events. Self parking (subject to charges) is available onsite.

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    Amenities

    • Free Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Meeting/Banquet facilities
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Designated smoking area
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 1,184 reviews
    • 9.1 "World class service."
    • 9.1 "Terrific location."
    • 8.8 "Breakfast is good."
    • 7.6 "Internet works."
    • 6.0 "Rooms are ok."
    • 5.0 "Vibe was decent."
    • 4.8 "Bad amenities."
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    Overall rating

    8.4 Excellent
    Based on 485 reviews
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
      9.0 "90% said the reception staff was great."
    • 9.2 "Terrific location."
      9.8 "98% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      9.9 "Easily accessible by car, said 99%."
    • 8.7 "Breakfast is good."
    • 7.4 "Good cleanliness."
    • 7.1 "Internet works."
    • 5.2 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
      5.2 "For only 52%, the bathroom was ok."
    • 5.1 "Average comfort."
    • 4.3 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
    • 4.0 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."
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    Overall rating

    8.7 Excellent
    Based on 378 reviews
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
      9.0 "90% said the reception staff was great."
    • 9.2 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      9.9 "Easily accessible by car, said 99%."
    • 9.0 "Excellent breakfast."
    • 6.5 "Rooms are ok."
      5.7 "Only 57% said rooms were big enough."
    • 5.9 "Average comfort."
      5.7 "Only 57% said rooms were big enough."
    • 4.8 "Vibe wasn't good."
      0.8 "92% criticized the unstylish hotel."
    • 4.5 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
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    Overall rating

    8.1 Excellent
    Based on 35 reviews
    • 9.2 "World class service."
    • 9.1 "Terrific location."
    • 8.5 "Food is delicious."
    • 8.4 "Breakfast is good."
    • 5.9 "Rooms are ok."

    Overall rating

    8.0 Good
    Based on 284 reviews
    • 9.4 "World class service."
      9.5 "95% thought the service was very professional."
      9.9 "99% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
    • 8.9 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "Easily accessible by car, said 99%."
    • 8.7 "Breakfast is good."
    • 6.4 "Rooms are ok."
      5.6 "Only 56% said rooms were big enough."
      5.9 "For only 59%, the bathroom was ok."
    • 5.9 "Average comfort."
      5.6 "Only 56% said rooms were big enough."
    • 5.5 "Vibe was decent."
    • 4.8 "Bad amenities."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Train station is close"
    "Close to public transport"
    "Good accessibility by car"
    data provided by TrustYou

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