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It is a transport hub where all types of transport ca be accessed When we arrived they had no record of our booking. Some staff members can hardly speak English and there is very little effort to accommodate Westerners in terms of breakfast. There is a musty smell in the corridors and the room we occupied.I do not think the hotel should be reccommended for tourists as it seems to cater for government employees only.
Well appointed rooms. Hotel looks much better inside than outside. Our family got late check-out easily without charge. Free wi-fi is a big plus! Breakfast was more of asian type, but there was also omelettes, eggs, toasts and cereals for non-asians to eat.
The room was nice, bed was comfortable but the bathroom was a bit old. Wifi accessible, and with big LCD TV. It is value for money, I would definitely go back again.
value for money TV channel reception in my room was poor- basically, no TV, My internet booking was not found upon check-in
Quick response to calls & requests. Staff seemed friendly. No toothbrushes & toothpastes in the toilet. No free bottled water or guests kettle available in room. Slightly overpriced.
i have stayed in vistana hotel for 9 nights and my stay there wsa cool hotel ppl are good and also oteh otehr things were ok - i enjoyed my stay there - thanks booking.com
The room is big and comfortable. The service is bad, when check-in, the staff in front the desk is compalining the hotel, show unprofessional. The breakfast is bad, not much choices, and the bad thing is they serve "Roti Canai" for the breakfast, so the restaurant and lobby become smelly.
Large rooms, decent bathrooms and reasonable pool. Breakfast still needs improvement ( I wrote about it one year ago ), there is very little western food, it is all curry and noodles which foreigners do not generally eat for breakfast. Breakfast -as above.
The location is perfect near to the metro and bus stations, room was very nice very clean, great service trust me you have to visit it( Cheap and Excellent Hotel)
the size of the rooms and the food
Service is horrible. the staff is very rude. the rooms are ok but not really value for money
High floor with good view... Some of the used materials were not replaced...
The staff was very freindly, and the location The breakfast varaity should include some international food not all is far east.
Easy access to LRT. Breakfast menu is not very good. Porriage is very plain. The TV channels need improvement, should include discovery channel and HBO.
Good reception and housekeeping! Peaceful and Clean rooms. Narrow parking entrance at the side of the hotel.
Accessibility from the highway. Service from the front desk.
We enjoyed the stay at the hotel- they upgraded our room, which was nice of them. Room was large, bed was comfortable and staff were very prompt and cooperative. We wanted to include breakfast in the offer, which they did not agree to. However, they offered us 30% discount on the breakfast, which was higher than what was on the website.
location is remote and the staff service is bad.
Very comfortable and peaceful. The check-in took about 1hr due to system down. Some alternate method of checking-in must be devised for future system failures.
a clean and quiet hotel , room is big enough.is a good budget hotel. the carpark is not wide enough to park a car.
Nothing The carpet in the room is very dusty, very terrible. The curtain has holes. I wonder why nothing is done about it as it is very obvious. The water from the sink is red in color from rust. Maybe nobody has used the room for a long time. The tv remote doesn't have back cover. They use a piece of dirty paper to mend it. There is no tissue in the bedroom. There is no toilet paper. The hotel room doesn't even qualify for a three star hotel. I am sorry to say all this, but it a fact. Very disappointing compared to other hotels I have stayed in in Kuala Lumpur.
Room service was non existent, just for a bucket of ice we rang through twice after waiting half an hour to have it never arrive. Better food to be found in the little local eateries. Will not be staying there ever again
The price and location The slow response for room service staff
I liked the room which had 3 rooms, 1464 ans 1465. These two rooms can be linked as the door separating it can be opened. Any one who wish to stay with family can book this two rooms. It would only cost RM 400+ The hotel has got many indian girls employed. While the girls at the 8th floor who are involved in marketing do a good job with a smiling face, the indian girls in the reception (who are more important for the customer) dont seem to respect or welcome the indian expat touriest with a smile. They keep their face too strong.
the swimming pool on the roof. the smell of the room plus the under bed is very dirty it seems that no one clean it from long time.
The staffs are helpful. Everything in the room is old. The towels are so bad, you know that it has been used for ages, almost like "kain buruk" at my house. I was shocked to find that under the seat of the sofa, they stucked bed sheet because the spring has broken. My husband got bad backache after sleeping on the bed.The first room I got was so bad, very dirty, the carpet in front of the bedroom is wet and smelly, so I changed room. Though I got cheap room rate, I expect the room is at least clean and no bad smell, so that you can sleep. It's high time for the hotel to change the towels, bed, etc.
Nothing Itshoulberemoved from your website
my stay was great as usul the staff made me very welcome and my room was like a ball room and the bed would have slept a family good facilities tea and coffee in the room.the last time the hotel was tired and staff was very slow.this time she has been spruced up and she was back to as i remembered her from the past the only thing was i was charged 24 ringets more than what i had agreed with through bookings .c0m
The condition of toilet was beyond expectation.
gran paciffic hotel stay is not for fammily or not for healthy business there are few hour visiter only,rooms are so old dirty bathroom and nasty carpet old century tv system
The hotel room is spacious. The counter staff should have been more friendly. Lack of courtesy. Learn how to smile and be more appreciative.
The hotel is clean,staff friendlyand helpfull.It is stratagically located in the city. However, the parking for cars is cumbersome,as worry is security. Overall fairly good and I would not mind staying there again. Worry is for the security of the parked cars and acess to the car during rain is a problem.The entrance does not impress the visitor.
Good location, affordable rate. TV--very poor reception.
Breakfast was OK and staff in the cafe were friendly and helpful. The bed was very comfortable The room was tired and had clearly been used by smokers. There was a view of a back alley and a brick wall. The bathroom was dirty and the water wasn't clear, so we avoided all but essential washing.