Overview

Pacific Express Hotel

Jalan Hang Kasturi, Kuala Lumpur 50050, Malaysia
+60 320 226 888

฿ 889+

Overall guest ratings

7.7/10 Good
Based on 4,590 reviews

Review highlights

  • 9.2
  • 6.7
  • 5.7
  • 5.2

Good to know

  • Comfortable beds
  • Great view
  • Wonderful sightseeing

Nearby

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    About

    When you stay at Pacific Express Hotel, you'll be in a fantastic location, just a 5-minute walk from Merdeka Square and Jamek Mosque. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. There's a fitness center, and rooms offer LED TVs and minibars.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Internet
    • Concierge service
    • Laundry service
    • Outdoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Non-smoking rooms available
    • Facilities for disabled guests
    • Business centre
    • Express check out
    • Coffee shop
    • Pets not allowed
    • Storage available
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    Based on 4,590 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.8 "Near to public transport, according to 98%."
      9.9 "99% thought it was easy to get to the train station."
      8.1 "Easily accessible by car, said 81%."
      9.8 "City centre within easy reach, said 98%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.7 "Pool is mediocre."
    • 6.6 "Service is ok."
      6.0 "Only 60% thought the service was professional."
      5.5 "55% thought the management was tolerable."
      6.8 "Only 68% were satisfied with the booking process."
      5.0 "50% found the room service acceptable."
      5.7 "57% said the concierge service was sufficient."
    • 6.2 "Average comfort."
      5.9 "Only 59% said rooms were big enough."
    • 6.2 "Internet is average."
      6.1 "61% thought the wifi quality was ok."
    • 5.7 "Rooms are ok."
      5.1 "For only 51%, the bathroom was ok."
      5.9 "Only 59% said rooms were big enough."
    • 5.2 "Sufficient wellness & sports facilities."
      5.4 "For only 54%, the fitness area was satisfactory."
    • 4.7 "Not very clean."
      4.9 "51% said rooms were dirty."
      2.9 "71% said the bathroom was dirty."
      4.3 "57% thought it was rather dirty."
      2.8 "Dirty pool, said 72%."
      1.7 "83% said that wellness & sports facilities were unclean."
    • 3.2 "Awful breakfast."
      2.9 "71% said the breakfast was too expensive."
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    Overall rating

    7.8 Good
    Based on 2,754 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% thought it was easy to get to the train station."
      9.7 "City centre within easy reach, said 97%."
      7.7 "Easily accessible by car, said 77%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.3 "Food is delicious."
    • 6.8 "Pool is mediocre."
    • 6.4 "Service is ok."
      6.0 "Only 60% thought the service was professional."
      6.2 "62% thought the management was tolerable."
      5.1 "51% said the concierge service was sufficient."
    • 6.2 "Average comfort."
      6.3 "Only 63% said rooms were big enough."
    • 6.0 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
      5.9 "For only 59%, the bathroom was ok."
      6.3 "Only 63% said rooms were big enough."
    • 6.0 "Internet is average."
      5.9 "59% thought the wifi quality was ok."
    • 5.4 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.3 "Sufficient wellness & sports facilities."
      5.6 "For only 56%, the fitness area was satisfactory."
    • 3.5 "Breakfast is below average."
      3.2 "68% said the breakfast was too expensive."
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    Overall rating

    7.6 Good
    Based on 642 reviews
    • 9.1 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.7 "Near to public transport, according to 97%."
      8.4 "Easily accessible by car, said 84%."
      9.9 "99% thought it was easy to get to the train station."
    • 7.6 "High value."
    • 6.7 "Pool is mediocre."
    • 6.2 "Service is ok."
      5.9 "Only 59% thought the service was professional."
    • 6.1 "Internet is average."
      6.0 "60% thought the wifi quality was ok."
    • 5.0 "Average comfort."
    • 4.9 "Rooms are not good."
      5.0 "Only 50% said rooms were big enough."
      4.9 "51% complained about the bathroom."
      2.4 "76% found problems with the furniture."
      1.0 "90% thought they were poorly maintained."
      3.1 "69% said the bathroom was dirty."
      4.0 "Air conditioning was criticized by 60%."
    • 3.0 "Awful breakfast."
      2.5 "75% said the breakfast was too expensive."
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    Overall rating

    7.6 Good
    Based on 45 reviews
    • 9.1 "Terrific location."
    • 7.0 "Good service."
    • 6.4 "Average comfort."
    • 5.9 "Rooms are ok."
      5.3 "Only 53% said rooms were clean enough."
    • 5.3 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."

    Overall rating

    7.6 Good
    Based on 1,147 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.0 "Good pool."
    • 7.0 "Good service."
      5.1 "51% said the reception staff was ok."
      6.1 "Only 61% thought the service was professional."
      5.2 "52% thought the management was tolerable."
    • 6.4 "Internet is average."
      6.2 "62% thought the wifi quality was ok."
    • 5.9 "Average comfort."
      5.8 "Only 58% said rooms were big enough."
    • 5.9 "Rooms are ok."
      5.1 "Only 51% said rooms were clean enough."
      5.4 "For only 54%, the bathroom was ok."
      5.8 "Only 58% said rooms were big enough."
    • 5.3 "Sufficient wellness & sports facilities."
      5.6 "For only 56%, the fitness area was satisfactory."
    • 5.0 "Average cleanliness."
      2.7 "73% said the bathroom was dirty."
      4.4 "56% thought it was rather dirty."
      2.9 "Dirty pool, said 71%."
    • 3.1 "Awful breakfast."
      2.9 "71% said the breakfast was too expensive."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Comfortable beds"
    "Great view"
    "Wonderful sightseeing"
    data provided by TrustYou

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