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Excellent breakfast. Very friendly hotel, helpful staff No tea making facilities in the room. No real hotel guide, including no tv operation guide.
The central location and the fact tat the hotel was fairly new and very modern. The bedrooms I feel are very masculine - could do with a little feminine touch - expecially a mirror above the dressing table!
We thought it was very comfortable. Loved the design and the central location Enjoyed spa and pool and the breakfast was very enjoyable. It was really enjoyable to come back to in the evening Overall staff very pleasant and efficient Great value for money There wasnt anything that we didnt like the only thing that concerned us was that when we went to check out the staff member said according to the hotel we had not shown up? couldnt understand this email when we got home and there was a mention that we were considered a no show and we were concerned about charges because of the confusion
Stunning small luxury hotel just off main city square Good spa facilities and very good food and wine selection
Then I left some laundry in my room in a black bag and they stole it! Crazy. I ream really nice taylored suits and shirts were just taken from my room. I was very upset. They denied taking anything, but know exactly what I packed and exactly where I put my things. So I left and am never coming back.
The quiet atmosphere The bar at the 6 floor was closed...
Lovely hotel altough rooms a little too dark. Love the swiming pool and relaxing areas. Staff, mostly pleasant and helpful Service at the hotel's top floor restaurant could have been a lot better. It took the waiter 15 mins + to realise they didn't have the bottle of wine we have chosen and rather than suggest another bottle of similar price we were offered one over 50% more expensive!! Also no ironing facilities in room
Loved our room and spa facilities. Staff very friendly and helpful. Wi Fi in room good. Breakfasts individually cooked, none of the cooked several hours in advance nonsense Looked after us well. Air port shuttle car a good price too. We want to return. Room lighting could have been a bit brighter.
The room was truly great very comfortable and quite close to everything we would go back anytime the service was excellent
Loevely people generally in Kracow - fabulous architecture - good food - plenty of things to do. Most things were very good value - a bottle of wine was very expensive!
Very relaxed, friendly hotel, close to central Krakow but in a quiet location
location, great staff
nice quite hotel
Great location close to old town square. construction site next door
Location was brilliant. You could easily walk to the bus and train stations, old town and Jewish quarter. I asked for a quiet room and got one. But because of the location maybe all the rooms are quiet? Excellent breakfasts. Very expensive. For the price I would have expected a much more spacious room (room was rather cramped) and a stunning view. Our room looked out onto a stone wall. Wonderful freshly squeezed orange juice, cappucinos and eggs done all sorts of different ways were available at breakfast, but you rather had to chase after the staff to get these; they were never offered.
Very refined hotel with character. very close to main square. Parking was only 10m from hotel.Breakfast was excellent in lovely dining area.Staff friendly and helpful. Room a little small. We were not told that building works were ongoing both sides of hotel
Excellent service and location. Beautifully clean. Bed very uncomfortable as two single beds were pushed together to make a double. Breakfasts mediocre and creme brûlée awful! But duck was excellent!
Great city location. Nice breakfast included. Turn down service. Only one English TV channel (France 24 News) repeating the same stories over two days.
Convenient location and comfort Size and quality of towels could be improved.
Very helpful staff. air conditioning. there was a heat wave and it wasn't the best.
Cleanliness, Location,edequite funtional furniture, Daily change of towels. Staff, Value for money. The air- conditioner is not self- controlled.
Excellent location in the old town, clean rooms. Breakfast might have included more variation..
best location for centre very noisey at the week end,mostly from outside, difficult to sleep, also the hotel tried to charge 300zl more,because we had the original quote the amount was changed.
Great location short walking distance to the main square. Good choice of bars and restaurants nearby. Staff are just about helpfull. Clean and warm. Breakfast overpriced compared to what you could buy locally in restaurants. When you wanted a drink in the bar you always had to go looking for a staff member
Distance from the main square and railway/bus station.
Location is just perfect - 5 minutes from central station and 3 minutes to city square Hotel stuff was polite, but not so willing to help
location & cleanliness i am aware that a may/december relationship is not entirely understood and/or accepted in poland. while it didn't seem to affect the treatment we received from the staff, it would have been nice if a couple of them had not commented loud enough to each other for my fiancee to overhear them.
there were no english speaking channels on the television
very friendly staff,an excellent central but quiet location,
Large comfortable room (junior suite); good location for sighseeing Shortage of storage space. In a very large room there was only one wardrobe which was too short to hang up a skirt! Only 6 hangers. Small chest which would have been inadequate for a longer stay. Had to clear the tiny dressing table of promotional material to make space for toiletries, brush / conb etc. Small bathroom. Totally inadequate air conditioning. We were given a voucher for a free glass of wine in the Vienna cafe for every day of our stay, however the first time weused it, it was taken from us. Luckily this was our last day and as the Vienna Cafe was totally lacking in the sort of cheerful ambiance (or indeed any sort of ambiance!) we have found in cafes in Vienna, we wouldn't have gone back. Reception staff surly and unhelpful.
Room was very nice and comfortable with big bathroom. Location of the hotel is great. Staff is friendly and allowed me a really early check in. A plasma or LCD TV would be better as the old TV's picture was not very good. It was strange that the door was not sound-proofed so you can hear if someone is talking outside or they can hear whats going inside...
This hotel is absolutley fantastic and should be chosen streets ahead of the Novotel, Radisson and Sgeratons as it is full of charm. Fantastic location just minutes from the main square, great staff and beautiful rooms. I will be back for sure.
The location is excellent. The atmosphere is unique and the quisine is gourmet There is a lot of noise from the street. Double glazing will improve the silence
Location, 1 minute walk to the main center square in Krakow. Also a really nice Hotel dating back to 1873, the staff were very friendly and helpful. No
Location Hot room, Uncomfortable bed
It's an old hotel with huge rooms and high ceilings. The breakfast is fine. The staff was always helpful. The beds were hard and there weren't enough pillows in the room. The top bed spread looks like it was installed 750 years ago when the hotel opened.
good location value for money food could have been better
great location, very pleasant staff, very good breakfast offers 1) We used 3 rooms during our six days stay. All of them were missing proper plug-in spot for shaver in the bathroom 2) Bathroom safety in the first room was poor 3) We ordered tea pot in the room - only in the first room such a utility was provided
great location, helpful staff, clean, comfortable and elegant. if you're in Krakow, you can't beat the location.
The services personnel helped switch our room after we realized that there were too many steps to climb to the second level (my knees find going upstairs difficult). Putting us in a room across from the elevator was so wonderful. Thank you so much for this consideration. Too, the room was comfortable and elegant. The buffet breakfast was amazing. We so enjoyed your venu and would reccommend it to others. The twin quilts that were on the king size bed under the spread - though this wasn't so uncomfortable as to make us complain.
hotel was very clean and efficient. the staff were unobtrusive and maintained a good standard throughout our 4 nights stay.
The staff were very courteous, available and helpful, rooms well equipped, clean and comfortable. Buffet breakfast excellent choice. Good value for money. Location good for city centre.
Conveniece of hotel to City. More coffee in the room.
The location was excellent. The hotel staff were very friendly and helpful. Our room was comfortable and very clean and the breakfasts were very good with a wide choice available every day.
Staff could speak english Staff helpful and friendly Blown lightbulb and no milk for coffee dealt with immediately Excellent location to Krakow's tourist spots- all within walking distance and safe area Failed to replenish the soap for handwashing but there was a clean bar of soap- no big deal.
the rooms were clean and staff very helpfull
television Set too old to small and no international chanels available only CNN was working during my 3 days of stay
Staff very accomodating . Need to stay in updated room
location - it is only 3 - 5 minutes walk to the old town and less then 10 min to Kazimierz.
Location freindley staff lovely bar
The hotel is located in the city center, so getting around for sightseeing was all done by foot or the occasional tram. Hotel staff is very friendly and accommodating. I had a very spacious low level room with two beds. Overall, very satisfied! Stayed on the 1st floor and for 4 nights over Thanksgiving weekend, which also happened to be the same weekend as Advent (Catholic start of Christmas season). The halls were a bit loud, but mainly from the noise of people walking up and down. There were a couple of parties at the hotel but they all finished at a reasonable time.
Reach of wireless signal was at my room. Room was at the end of corridor, that is why. But it is simple thing as wireless repeater for comfortable internet access. Connection was bad all the time, and with that speed as well. Going out of room to get a better connection is stupid. So, if that would be fine, I would give 5 stars, with lack of internet only 3.
Great location, walking distance to most everything you'd want to see. Stellar service! Good food. Great comfortable room and great shower! Super happy with this hotel. Loved the regal vibe.
Location was excellent for all major aspects of Krakow. Breakfast was good, Bar prices reasonable and meals in restaurant ok. Beds comfortable and room facilities good enough for a short break Very little atmosphere in Bar or Restaurant. I think they have tried to go to simplistic and it comes across a little sterile. Being British, could have done with tea and coffee facilities.
It was ideal and so near the centre. we were able to book trips to the salt mines etc through the hotel which was great. The hotel was warm and clean and staff were friendly. I hope to stay there again.
business trip so did not have time to really enjoy the facilities this time
Location! Value for money! Staff is extremely welcoming! Did not offer mulled wine at the bar :(
We lived in the Centrum of Krakow, very nice
The Location.is perfect. Also a very good resteraunt at very reasonable prices prices
Excellent location and staff were extremely helpful Bed cover was dirty. Room was too hot and window would not open enough and no A/C
weather was cold wen we went and the hotel was lovely an worm and the staff wer very helpfull and nice to us! the food! there was to many things we didnt like on the breakfast buffy. we would of been happy with a bit ov toast and beens but that wasnt there. dont get me wrong we both tryd what was on offer but just didnt like it. it didnt bother us to much as we like to eat out anyway.
Have been staying at this hotel for the past 15 years during my visits to Krakow. Clean and consistent. The restaurant has the best mushroom soup and potato pancakes in the city. I've tried many and return here regularly. During hot months, they can provide a fan to take the edge off. Very few hotels have AC, plan accordingly. Location to Old Town is excellent. Out the door, straight and you are in the heart of this magical city. I'm a repeat customer and do not have any dislikes.
Very convenient for the old town and restaurants
the location being near the railway station. Room was good. The breakfast was good. No tea and coffee making facilities in the room.
good location none
Central location. Large room. Traditional atmosphere. Good service We had a front room which could be noisy during season
It was convenient, relaxed and laid back. Street noise was not a major problem when we stayed but it could be.
Hotel was ideally located nearby tourist attractions and bars/restaurants. Staff were friendly and helpful. Room was spacious and clean. Nothing I did not like.
This is the second time I have stayed here and I returned because it has one great thing - quiet. Krakow can be a noisy place to stay with lots of clubs, bars and late night partying nearby. This hotel is quiet and guests are not disturbed by street noises or loud music from clubs. It is also very comfortable. The lack of tea/coffee making facilities in the room. I would also have liked the possibility of eating something at the hotel in the evening - even if only bar snacks of some kind (eg sandwich).
Nice and located in the center and very close to big mall
Fantastic location and immaculate rooms. Staff friendly and breakfast selection great. Would definately recommend it.
A very good breakfast and nice and clean rooms. The hotel staff were polite and seviceminded. The location in the oldtown.
The location was fab, a short walk from the train station, quite at night, and only a minutes walk to the main square. All the staff were really pleasant and wanted to please. I would return to this definitley use this hotel again. The bar attached to the hotel shut on some days, I dont know if this was because of the time of year ( March ) but there are still plenty in the area to choose from. So it was not a big deal. The elegant bathroom is usually a shower, we did know that before booking so again no big deal.
Helpfull staff, well equipped spacious room, good breakfast. Nicely situated in the old town right next to the Florian gate, which is both 500 mtrs from the central station as 500 mtrs from the main square.
staff were friendly and helpful. All staff spoke english. Quaint hotel, good relaxed atmosphere added to city break experience.
If I feel somewhere like at home I can't call it "hotel" :-) Really nice place to stay.
Excellent service. Friendly staff. New and modern design within a period building. Excellent location close the tain staion as well as the main old city square. Top class Restaurant. The Fitness rom was not ready to use yet
The hotel was situated in an excellent location. Staff were lovely. Room was very good. Breakfast was excellent. I would highly recommend this hotel
The location, the comfort and the courtesy of the staff.
This is a great hotel I really suggest it. Location is perfect, just 5 minutes walk far from then main square in the old town, 15 minutes walk fron the Wawel castle and 20 minutes walk to the jewish district Kazimierz. Staff was very kind and spoke a good english. Room was perfectly clean and very elegant. Breakfast was excellent and various. I didn't find anything wrong!
Excellent food , v helful staff. No
The decor was excellent and the rooms were spacious. Breakfast was probably the best I have ever seen/tasted - a wide variety and declicious. The location couldn't have been better - on the main drag and just a 2 minute walk from the Old Market Square. The staff were very polite and helpful upon arrival. I couldn't really fault the hotel. If I had to be really picky, we didn't get our free water replaced each day and the sink surround/mirror was not wiped over, although the room was tidied each day and was absolutely spotlees upon arrival.
Very good location - walking distance to market square - 200 meters. Friendly staff.
great location, very central, easy walking distance to the square, beautiful hotel, good breakfast
Everything was perfect. The staff at reception was very helpful, the breakfast was great and the location can not be any better. Quick walk to the Square and the train station. No reflection on the hotel, but beware of Pickpockets in Krakow. Someone attempted to pickpocket my husband in the train station and also sadly in St. Mary's Basilica.
Situation perfect and amazing room. Contrast betwen old and new decor. Downstairs a funky nightclub yet bedrooms had a palacial feel. Poor quality towels and robes. Water in evening was only tepid - one could not have a pleasant bath.
Abit tired. Staff were NOT up to a high level. First room stunk, second room curtains were ripped and the the third room was fine. As I was drawing my bath the porter arrived to tell me he had given me the wrong room and we had to move! No room service
Excellent staff and location , staff seemed proud to be working there and so they should , england just can't compete , and I have stopped at some of the so called best Nothing
Reception staff very helpful everything arranged for us, pick up from airport trips etc. Little noisy on Saturday night but otherwise excellent
The staff were always cheerful, proactive to our possible needs and interests. All had a smile and nothing was any trouble to them.
Great location and very accomodating staff.
Great place to be, specious room, perfect decoration. Location, location, location. nice staff, everything was perfectly fine. Key system is complex but everything is presented to you by staff. we didn't have any problem. Just one key ( we didn't ask for second, so not sure if you can have it) Breakfast could be a bit better (more choice), breakfast was very good, but you need to be ready to pick something you don't necessary like. Everything was fresh and cooked on demand.
central location and standard of room no bath
Great location right on the square, full breakfast cooked for you on demand, complimentary drink voucher Parking 5 minute walk away, expensive ~USD50/day. Vehicle access to surrounding are requires permit. Was stopped by police but let me proceed when showed booking
Room was fantastic Service could be better
Excellent hotel in the centre of krakow. Right in the square. Stayed in large suite. Extremely quiet room which was surprising as it us on the square. Very friendly staff. It is not your standard multi national hotel which made it feel like a new experience and not a repeat of another city break. Nothing negative to say.
The location is really centered, few minutes from the train station and few minutes from the main square. The hostel consists in one flat with several rooms and toilets, one big common area with two computer with internet connection available and one kitchen furnished with food and drinks for the breakfast. Our room was nice and clean. After the check out time (11.00 am) you are not allowed neither to stay in the common area but you have to leave the hostels with all your luggage.
the bed for two people
I paid for breakfast and didn't receive it. We had only one sheet for 2 person.
Clean and nice room, many new equipments in the kitchen, clean bathrooms The man on the desk wishes price 20 zl more than I received on the booking form on the internet. Course, I paid only the price written on the form :)
We stayed for one night and just needed cheap room to catch early morning train to the airport. So very good localization near old town and railway station. Price was great and good value for money. Nice, simple breakfast. Nice and helpful staff. Rooms were clean and quite big. Shared bathroom was ok. I would recommend it for young people on tight budget who want to be in the middle of activities in Cracow - perfect choice then. Our room was really basic so I would not stay there for more than one night. It was very noisy at night as the window overlooked main street and was very accoustic.
everithing is ok! quickly ended hot water
Very, very clean. the cleanest hostel i've ever stayed in. and very quiet, which was also wonderful!
Location Loud guests
Private room. Clean. Free breakfast. Clean towels and sheets. Computers with Internet on every floor. Refrigerator on every floor. You can ring the door bell 24x7 for the attendant who lives downstairs. Attendant was very willing to help. No access to laundry that we could see, unless it was via reception which was not open at night.
Not many ....just good location Staff was not really welcome
The hotel was clean and in the best location possible. The staff was amazing very helpfull and always smiling. I wish all customer service was this way. The room was very large for European standards. If your a light sleeper there is a tram that runs in front of the hotel.
Friendly staff, brilliant rooms, phenomenal location