Parking place in booking info was shown as free. In reality is chargable. I ordered a room with kingsbed and received with two single beds.
The staff members were nice, smart, cheerful and helpful. They went an extra mile to assist. None. .
Nice staff and location Too much dust cover on everything in the room, from mirror to kettle...etc. You can imagine how much on the chair and table.
Nice room, very friendly staff behind desk. Breakfast was to much money. 15 Euros a person for a continental breakfast. Was charged for parking our car at the hotel parking lot. Customers should receive free parking. Only channel to watch in english on tv was CNN. Very unfriendly looking gentleman walks towards you each time you enter the hotel and stares at you.
The air-conditioner in the room malfunctioned. On one of the two days we were there the outside temperature was 30 degrees Celsius, however it felt hotter inside. Technicians were requested to remedy the problem. Both in succession performed perfunctory fiddles, but the room continued to remain uncomfortably hot.
Indoor Parking for only 6 EURO/day is O.K. To pay extra 10 euro per day for a simple internet connection is unusual for the present moment, every fast Food offers free Wi-Fi access.Also, breakfast was too simple for such a Hotel.
Nice hotel just in the downtown . very good comfort, quiet, and staff very warm and friendly. good choice for me.
Good location, fairly good breakfast included in the room rate
Good location (near the city centre), very nice, modernised rooms. The street is in the morning noisy.
Good location, staff very helpful. Entrance to hotel difficult to navigate.
I came late evening and leave the hotel very early morning. I have nothing to write
Rooms were fine. Of the group, one person's room was never cleaned; the second only had room straightened once. Wonderfully renovated rooms - really nice bathrooms. Front desk staff nice and nice breakfast buffet. Cleaning staff rightly claimed that they never found a hat forgotten in a room . . . when another person was in the same room four days later, the hat was still there! Where's their cleaning staff? No space for pick up or drop off - no parking.
Clean, comfortable rooms just few steps away from city centre. Rooms are not soundproof enough. The dinner in the restaurant was poor quality.
Very clean Location - not a very nice neighbourhood
The staff was very polite and applied to all my requests promptly and professionally. The room was good. The location is in centre of Kosice. If we came late for breakfast some items were missing on the buffet.
It was in a very good location near by downtown Kosice shopping district and the train station. The room was designed with simple elegance, very clean and secure. Our room was on the first floor and I felt say with the window open over night, it opened to an inside courtyard with locked entry door. Breakfast was very excellent, large selection and they make in-house they own breakfast rolls and croissant oh my God it was excellent crunchy crust with steaming hot soft inside. I will defiantly will stay there again. Have a server present or check more often at breakfast room, the food table needs refilling of certain items more often that it was. It should be checked on every 5-10 minutes when guest are in the room. I like to drink water with my food and there was none on the table so I had to find a server to bring some. The server on the first day was ok he was in the room about every 10-15 minutes and he did look at the food table and refilled items. However the second day we had to go to the reception and ask to send in a waitress, the few times we have seen her she was walking out of the kitchen and out the dining room door. There were table not cleaned for 30 minutes or so.
the rooms were new and very clean, the rooms where very decorative there wasn't an easy access to the room and the shower was lacking a place to hand clothes and shelfs
Location, quietness and cleanliness and helpful staff. Shower had no tray for soap/shampoo and there was no shelf in the bathroom to put toilet bag on.
We got the impression the hotel would have shut if we had not been booked no restaruant or bar open in evenings.
The hotel was very nlice, clean and the stafff was exceptionally helpful. I would hilghly recommend to others.
The ambience was nice, clean rooms, nice staff, good services, good location close to the railway station. Breakfast could have been with more variety.
Nice rooms in the new part of the hotel, good location. Breakfast only average, staff OK but not very friendly or welcoming.
the rooms in the new wing are superb. Location is fantastic in the middle of the old town.
A great hotel for a short stay, very clean, great breakfest and location.
It was very nice and comfortable hotel at the Old City, near to most attractions,shops,bus stops,taxi stands,walking distance to train station approx 10mins.Very professional and helpfull staff.Nice specious room.
Due to train delay, I could not arrive at the hotel on time. Just about one minute after I rang the doorbell after midnight, the receptionist came to greet us. The staff were very nice. BTW, the bathroom is very big!
Very friendly and helpful staff, big rooms the breakfast room was not very charming..........
Simple, and nice big rooms. We liked the beds, and they were comfortable. internet worked great. could use a fan in all rooms. one room had a fan, and one room didn't. Other than that, it was a great place
Very good location. Lovely large spacious room. Most staff spoke good English - very helpfull with local knowledge. After the first day, I found that I had a cup of coffee brought to me almost as soon as I reached the breakfast room. I would stay there again if staying in the area.
Nice, clean bathroom and a comfy seat to relax on. Room was not heated.
staff very helpful, good location
The location near of the city center is excellent, around some restaurants and bars, near of main turistic points; the cleanliness and confort at hotel is quite good The cost I felt was little bit expensive compared to the services offered, due to the hotel is simply modest and the breakfast is some limited.
Breakfast was very good. Good selection and very attentive staff Bed was not extremely comfortable. I've stayed in quite a few single rooms in European cities and this bed just seemed smaller and less comfortable than others. Since it may just be my preference, this still would not stop me from recommending the place.
Very friendly stuff, excellent location in downtown and close to the railway station. Clean and good price
We loved everything about our stay here - rates as one of our tops! From the staff who were friendly and accommodating, to the room with its excellent facilties including a bathroom almost as big as the bedroom, to the reliable and fuss-free free wifi connection, to the on-site parking, to the great breakfast with a variety of fresh foods, they have the formula perfectly right. Perfect for a stay to visit Košice!
Quite good hotel. The good personnel. The best IMHO can be in such small city. The firm four. Tasteless restaurant
Absolutely brand-new hotel; modern conveniences from fire-safe elevators to eco-friendly lights in the rooms. Staff was very accommodating; most had excellent English; sometimes translation caused mis-understandings. Standard European breakfast fare (cold and hot). Good location and parking. Staff was happy to fix any problems; the cleaning staff are still being trained -- one day the trash might not be emptied; another day the toilet paper was not replaced. Overall, though, the rooms were beautiful, and always clean. A phone call to the front desk fixed any small problems. My family and I will definitely stay there again.
Good hotel, nice staff. Air-conditioning a bit too noisy
Very high level of services, excellent kitchen.
Excellent service at breakfast, very clean and luxury rooms. Easy for car parking
no conditioner in the room
Staff were very helpful, acting almost like a tourism office answering all my questions. Location was great and easy to find using map on their website. Should make entire hotel wi-fi. Cable internet does nit work with iPod touch and other mobile devices.
Too far from city centre with huge roadworks at present
great location directly in the centre of the town, friendly staff, safe parking. Fully can reccomend.
Very clean, staff was very helpfull, very nice family suite. please put more sings to the parking place.
The location was right in the center of town and the staff was was very helpful.
spacious and clean bedroom and bathroom, satisfactory location, nice restaurants and shops near the hotel. room deluxe with parking space outside the hotel, entrance to the parking area at the hotel through the restaurant - poor hygiene in the restaurant, inaccurate information from staff, poor breakfast, tactless and illiterate personal...
Large room. Attention to details, in a more familiar atmosphere rather than a highly professional setting. Very close to city centre. Free access to parking place. The nice amateurish style also can have a few drawbacks, e.g. in minor details such as the quality and confort of the bed textiles.
The hotel has very convenient apartments. The staff is very helpful, the location is excellent - walking distance from city center.
Rooms first class and staff very eager to please. Clean and comfortable exceeded expectations coffee very poor and breakfasts not great,, Buy a good coffee machine
the large and comfortable room, maybe too large for just a short stay.
The accommodation was central to our needs and it was very comfortable. Just one thing - there was only a net curtain on the bathroom window and it was easy to see through from the outside. It would be better if there was a curtain on that window.
Huge apartment, very friendly Hotel Staff.
brand new, very clean very good hotel, however definitely not 4 stars...
Very close to city enetr. large rooms, fast internet. No shower, only bath. Water a lillte bit brown.
The room was superb and the staff could not have been more helpful! An excellent place to stay.
The appartment is big (trhee rooms, two plasma), the berakfast at the room is very pleasant.
Only stayed one night. Really friendly and helpful staff. Great location in the forest - never had better sleep in my life. But still just few minutes from the city center. Nice and modern room, very comfortable and clean. Would definitely stay again.
The service of the staff was excellent, ready to help any time. The room was really nice and the bed was phenomenal. I slept as a baby. I had my meals at the hotel's restaurant and can strongly recommend. The hotel is that kind of place with mystical spirit. All set to the natural surrounding of park not far from city center. I'll be happy to stay over again.
Beautiful hotel with excellent approach toward guests, excellent breakfast, cozy atmosphere. The reception was charming and helpful in every way. Room was stylishly furnished. A great place to stay! Highly recommend.
Hotel Bankov is the oldest hotel in Slovakia, however it's been extensively renovated to the perfect condition and atmosphere as it is now. For a business traveller like myself it is important to feel at home and to have everything what I desire against good prices. The spacious rooms are fully equipped and troughout the hotel you have free internet. The staff is multilingual, very friendly, helpful and dedicated to their jobs.
good value breakfast, dinner and massage The room is too small for a couple - hardly any space to move around or hang clothes or towels for 2
Good location. No lift! (disabled guests please note!)
The hotel is quiet, but very close to the city center
Staff very helpful and the 10 % beer very nice ! Bath could do with a shower curtain
Comfortable room. Hotel close to the main square. Had to ring door bell to gain access every time. No info in the room, eg whether/when you could purchase coffee downstairs.
Convenience to city centre,the courtesy of the staff and we were most impressed and hope to stay again,maybe in October.
Design I've booked suit room but not available when arrived. In order to maintain my expectation I was forced to take more expensive higher standard room, nevertheless incredibly warm up without air conditioning, inconvinient access via cantine struggling with heavily operated sliding door, noise due to outside car parking with noisy gravel pavement.
Location No shampoo. No hairdryer.
Possibility of indoors parking, proximity of the old town, clean room, kind receptor.
Nice and fresh hotel with good localization in Kosice Personnel treats guests as necessary evil, rude and not service minded what so ever…
We had a great time in Kosice and in the Beryl.
Beautiful and spacious rooms. Friendly and helpful staff. Nice spa. Excellent breakfast. Central location with sufficient off-street parking. Goods signs along one-way roads approaching the hotel. No airconditioning in Family and Business rooms. No coffee / tea making facilities in the rooms.
everything was nice! There was even a free dinner! somehow our booking of an extrabed did not get through the system
a very nice hotel,helpfull staff. no elevator
This is not a 4**** hotel. It is a labirynt of rooms new and old. I am not sure what gives the hotel the "boutique" in its name as the hotel looks like a regular 3*** and it definatelly is not a spa place. While there are a sauna and a small pool available, you have to reserve your time to use them a day in advance. As the massage place is opened to general publec, the spa free time for hotel guests are almost non- existent or during work hours!!!
very kind staff, excellent food, very good location, luxury big rooms for good money. Best choice in Kosice...
Hotel staff pleasant and helpful especially in the restaurant. Very good location for walking into the old town centre. Quiet room and spacious. Beds comfortable and spotlessly clean. No lift. We had heavy cases and there was no offer of help up two floors.
Very nice and clean hotel with excellent staff. Central location and nice breakfast.
The room was big enough, minibar prices were affordable. The free wi-fi service was useful. Unconfortable beds.
Convenient for the rail and bus stations and town centre; quite smart rooms and typically for eastern european towns, were large. The restaurant staff were typically unwelcoming, perhaps they do not like english speakers; it is disappointing that one has to ask for spoons, napkins, to be met with a shrug, some breakfast items not particularly nice, eggs, juice; as for the rooms, sadly more thought seems to have been spent on first impressions rather than practicality, no plug for sink, no hand rail for bath, towels a long way from sink. Only CNN as english language TV channel.
Due to the location - close to the main street and tram links, we had a very noisy room. It was hard to sleep at night. The furniture and the bathroom eguipment are average for 3* hotels. The personal was neutral...
Hotel reception, foyer and bar area very nice. Staff at the reception were courteous, polite and explained all facilities and local area in very good English which is a massive plus point. Proximity to the main street (Hlavna) and the road out of town was ideal. The only slight problem we had was due to the heat the air conditioned unit was not good enough so our room was very hot even with the sky light windows open. We tried to set it to the lowest temp possible but it kept reverting back to 31 degrees ! The hotel needs proper air con in the rooms.
friendly staff, clean rooms breakfast was bad/
breakfast, voucher for coffe in the hotel restaurant was nice view from the room in the backyeard, a bit cold in the night
Staff were friendly and helpful - they upgraded our room to a suite, for free, when we asked to change to a room with a double bed. Noise from a wedding party late at night. Also the lighting in the room was poor. The breakfast was OK but nothing special.
Internet free and a good position Room dirty, old and noisy. No shower (only bath tub). We stayed 3 nights: the bath tub has not been cleaned after the second one. Breakfast is good, but the breakfast lounge is at level -1 (very sad...)
excellent position close to the very centre of the city - large rooms and bathroom - car parking in front of the hotel the room was too hot and a little bit noisy because of bus passages in the early morning
We had booked an appartment room and received a nice huge room on the 1st floor. Bathroom was equipped with bathtub. Rooms have controllable A/C. Breakfast was fine, though not enormous, just about right. Scrambled eggs in Gloria Palac were better than at the most hotels I stayed so far. There is a PC for internet for free use by the hotel's guests. There is a huge construction site on the right hand side of the hotel. Work goes on everyday (including Sunday) from 8am. Construction of this so-called Aupark will take two more years. Apart of the noise, this makes the hotel more difficult to access by car and limits parking space in the vicinity.
Hotel was walking distance from the station and handy for city centre. Rooms were clean and comfortable. Good breakfast.