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the staff were very polite and helpful, the facilities were superb, large room with a very nice sitting area. the beds were really hard, i had to sleep in the seating area. the distance to the bangla rd. you have to take a taxi or a motorcycle.
Room: Nice rooms at poolside, even if not all the installations (water, electricity) are working. Location: Situated a bit far-off in Patong. Service / staff: At check-in, which at our stay was purely technical without a hint of a smile, guests are asked to sign a "declaration of liability" regarding fines for a set of rules (pool use, smoking in public areas etc). After pick-up visit by a Thai colleague, we were on our way to dinner and stopped by a guard informing us that female visitors had to be registered with the reception. At check out, staff informed us as follows "we check if you ve taken any souvenirs from the room with you". As everything was in place, they tried to charge us for "overly used bedsheets".
Fabulous hotel. Staff were wonderfully helpful and always cheerful. We stayed in the pool access room and it was worth the extra money. Room service and restaurant prices were reasonable. Great location in Patong but away from the crowds - easy enough to walk into Patong or get a cheap tuk tuk or taxi ride into town. Fantastic pool. Pool was beautiful but could do with a better clean as there was some mould on the steps from our balcony into the pool.
all staffs are so kind and very nice to guest.especially bell boy. nothing to comment
Great rooms as well as a swimming pool, also I liked sauna. Close to the beach. Far from noisy places. the only thing I did not like about this hotel was quet expensive Internet. At the same time you can easily find a hotel with free wi-fi in Phuket.
The room and the pool No shave kit no hair dryer no toothcleaning kit no cd reader , air condition system no easy to use
I am grateful we were granted a 2 hours late check out Upon checking out we were requested to wait until the room was "checked" to make sure nothing was missing. That was quite offensive in a 4 star Hotel
staff willingness to assist with traveller's needs, such as tour, and the courtesy massage and fruits are much welcomed. No face towels for 2 days for the 2 rooms booked during our 3 nights stay due to overwhelming busy holiday season. This is unacceptable as it is the basic of hotel service to provide adequate clean towels. Staff were inflexible and would not cater for breakfast packs when asked on the day even there was ample time to do so. They knew the day before when we settled our accounts that we have arranged to leave before 630am the next day.
Vary Romane. 25 miets far from the center.
Highly recommend the spa. The Villa was lovely & spacious. A great place to chill. The in-villa barbeque was also excellent. The food was mediocre as they try to do too many cuisines.
i like everything in this hotel , it was perfect choice for me and my wife, nice villa with beautiful swimming pool and view and excellent for relaxation.. far from everything.
Confort and relax Little hotel czrs to loud specialy at night.
Villa Zolitude is easily the best luxury resort we have stayed in so far. It is absolutely beautiful and every single element has been designed keeping a balance of style and comfort. We atayed in a grand villa which was huge and really luxurious...from wrap around windows to private pool to tub in the bedroom to rain shower in the garden it had it all! We were on our honeymoon and I highly recommend it for a romantic getaway. The food is excellent with both thai and western cuisine. We got couple massages at the spa everyday and the massage therapists were very professional and skilled...some of the best massages we have ever had. The staff were superfriendly and efficient and really took care of us. The resort is built on a secluded hill and really serene but there are free shuttles to the beach and shopping area for anyone who wants to go. Its a great place to stay if u want to get away from the hustle bustle of the main tourist areas but also easily accessible by cab for anyone looking to have a nore active vacation. Overall would highly recommend Villa Zolitude and will definitely be making a return visit!!
The Rooms Were Beautiful!!! The Shuttle Bus didn't take you to the tourist hot spots, ie Patong Beach, Kata Beach.
The service there is very personalise. There a welcome letter when we first entered the room with our name in it. We required for late check out as our flight is at night, they tried to accomdate to our require and allow us to check out at 3pm.
the room is spacious. excellent staff and services. there's many ants.
Great location, wonderfull ambiente, absolute pleasure to stay in this resort. Very nice staff, relaxed atmosphere, the ultimate hide away, we will be back for sure.
the villa was amazing the swimming pool,living room bed room view was excelent i really loved my stay there its just that the window glasses was the kind that every body out could see inside
Idyllic location, child friendly, great staff, excellent cuisine well priced. Could do with its own peir and speedboat option instead of the longtail boat especially for transfers.
Our stay here was heaven on earth. The staff was helpfull and friendly. You could take the bikes for free which was a great opportunity to explore the island. The houses had a lot of privacy and the fan was sufficient to lower the heat during the night. Great place to stay and we recommend it to everyone... If we have some remarks it will be the prices for the sodas/drinks, double prices comapared with all the other accommadations in which we stayed during our trip. Also the prices for the day trips arranged by the resort are overpriced. In case you arrange day trips by the locals in their boats visiting the surrond islands etc.you save up 80%! Going to Krabi you can save a lot of money in case you take the local ferry ( 100 BTH instead of 500 BTH a person). In the harbor of Krabi a local bus is waiting for you, take this one and you again save up 75%!
Great place to relax and within easy reach of beautiful un-inhabited islands.
relaxed ate rode bikes swam pampered and enjoyed everything
I would hate to say too many things about this resort because I don't want to see it get too busy. It is phenomenal though. The staff are super friendly and very eager to please. There is no air conditioning in the rooms since you have your own open air hut, but with ceiling fans and the cool shade of palm trees the temperature was perfect. If you'd like an open air, hidden, exclusive, high end resort this is the place for you. The only thing I was not aware of is that I should have planned our flights to arrive in Phuket by 2-3pm local time. That way I would have had enough time to take a taxi to the pier and catch the ferry to the island. We stayed in Phuket which was nice and caught the first ferry the next morning. Well worth the wait.
Wonderful hotel, beautiful location. One of the best hotel we have stayed in Thailand. The staff is very kind and the tours are very well organised. We'll definitively go there again.
From welcome off the boat to departure it was a wonderful experience. The view is breathtakingly beautiful, the villas are fun + close to nature and the staff is charming. The massages are heavenly - so once adapted that there is no aircon to sleep, this is heaven on earth. Nothing negative to say.
The setting was remarkably beautiful, and the resort was quiet and well maintained. The beach is in a particularly nice location -- probably the best along that strip. Rooms were comfortable in general, and the beds quite nice. I also liked the outdoor showers. The motorbikes available were fun, and very reasonably priced. The food was bland and preparation not as interesting as it could be. Perhaps a more limited -- but more flavorful -- menu would be possible. Lighting in the bedrooms could be better (for reading), and an option for air conditioning in some rooms might be helpful. Help with travel arrangements -- especially given the location-- could be better, and the price quoted seemed prohibitive (4 times our actual cost when we arranged it ourself).
This is a very unique place for taking a break from everything. We have never experienced such a beautiful resort before. The villas are open and very nicely decorated. You fall asleep with the sound of the sea and nature and you wake up with the same. That's fantastic. The view is breathtaking. It was a pity that we only stayed three nights but we will definitely come back.
From the villa we had a beautiful view of the beach and surrounding waters and very colorful sunrises The food was average at best and mosquitos were a real problem
Mainly adults staying here, free WiFi connection throughout resort, Spa was amazing, most of the staff were very friendly and attentive. Not enough lounge chairs to accommodate at full capacity, staff's understanding of English needs to be improved, public areas need more attention to cleanliness, sound insulation was poor between rooms & corridor, house keeping start very early so no possibility to lie in.
I like my room the best. It was on high floor with the balcony facing the beach, sun ,sea and the sky. A peaceful and romantic area and posh ambience which make me n hubby felt relax and at from the busy city of singapore. The place was perfect except that there is no water hose in the WC
it's not good hotel,,,pls don't reseved,,,
The hotel was modern, the room was nice, the seaview was excellent! When I check in my room take a shower the room goes the water level in silted up to have a bath. I call thw one step service ( FO counter) all the towels and bathrobes is wet. I need her call housekeeping and engineer . Later engineer check and fix it . He say ( OK ), but no one to change my towels. I call it again after 20 min. She come to change it . At night time the shower room problem again. Next day I go to FO counter and tell here again. I need the shower room no problem she only say ( yes......yes ). If can't fix that I need to change the room . Finally no one follow up when i check out the shower room still water level is silted up to go . This is my bad holiday and unhappy experience and my friend's room is many ants. Why i give trips everyday no one follow up . I just want clean and facilities iis no problem.
The view of the Sea right outside the hotel , the Jaccuzzzi in the room was so awesome... !!
The hotel has a great modern design with wonderful views of the sea. The restaurant, the Plum, had amazing food and if you book your table early try to get the round tables inbedded in the furniture. Unfortunately they have not finished building the hotel yet, so from 9am - 5pm building works are taking place, which can be VERY noisy at times. They anticipated this would end by the end of August though, and to be fair it didn't really bother us that much in the end.
Receiption staff is the most freindly & feel very welcome. Pool side staff not so freindly,they more depand on races......
The finer touches and attention to detail like choosing a scent for the ammenities in room as well as nightly oil burner with turn down service The location from main city and the lack of transfer service, only 1 per night with a limit of 10 people, this hotel is great if you just want to stay at the hotel or have your own hire car
Good location, the facilities are good. Service was terible. Anyone can take an order and diliver a plate to a table. To diliver great service, this hotel needs to undergo a major leadership and attitude change. Staff recieves no training on all areas!
Room with Jacuzzi, View maybe Staff, Location, Food, Room Amenities
great location, with easy access to nightlife and beach
Good design very nice boutique hotel.Breakfast was nice. Very close Patong beach and bars. ( we did not like Patong area but if you like you can stay) Patong area was really bad. Lots of bars, noisy, etc...
The staff was extremely friendly, rooms were very nice, very clean, they have a lot of care with all details. We had a very pleasant stay at The Album Hotel. Location was also very good.
Superior Room is actually two single matresses on a raised floor / basic room - this was a little misleading from the booking details.....
all staff are very attentive and tried to support at any requests
Best confort relation ship with price and excelent service no
We stayed 10 days, if you want a clean and secure place go for it. Also the management will look after you day and night. So much better that big hotel outside patong, a real coffee and breakfast , a perfect room with plasma and comfortable.......i love the album and the staff thanks again No complaints I will come back I promise
that it was small and personal.Staff are great Hard Bed, tiny pool. (spa size) and no restaraunt
The room is clean, the staff has been friendly, they upgraded my room at zero cost :) the staff guided me on the places of interest, is a cosy stay @ phuket :) location wise is good too, not too far from jungceylon yet is not near to the bustling streets at bangla road :)
really clean friendly and safe hotel, excellent staff, booked one night but went back after dive trip and stayed 4 more the pool at the top is little more than a plunge pool, some of the design items like the goldfish in a tiny tv is just cruel
The resort was absolutely beautiful! I can't say enough about how friendly the staff were too. Our room was very nice, with a view of the ocean where we could watch the sunset every night. The pool area is great, as is the beach. Highly recommend this resort for a great place to relax and rejuvenate! The food was quite pricey. The buffet is well worth it but the quality/portion sizes of the pool-side food were not worth the price.
very nasty staff, billed some beers, ..... not consumed at all and impossible to convince them. They wanted also to bill a lost umbrella !!!!!!!!!!
This hotel was located about 150m away from the center of Karon Beach. They had a beautiful lobby along with an interesting boutique design of "Sino-Portugese" or Chinese/Portugese. All rooms were done in this design with old photos of the Phuket and Phang Nga areas throughout the hotel rooms, along with colorful accents of silk and stained glass throughout the hotel. The rooms were spacious and tiled and had an adequate balcony so you could take advantage of the outdoor breeze and views of the mountains and sea from the 4th floor. Hand-held shower head allowed for adequate coverage during showers, and the bedding was new and very firm, (which I prefer). Water pressure ok, but could have been better. Swimming pool, wi-fi and parking! Wi-fi access was a little pricey. Construction was going on next door to these inexpensive rooms we stayed in. I should have known that was why they were the least expensive rooms. Spending the extra money for a villa probably would have been worth it. I stayed there for 3 nights and was only awoken by the sound of the concrete pylon driver at 7am on one morning when (most likely) a guest had opened a few of the windows lining the hall outside my room thinking it would provide better air flow during the humid evening. Instead it turned the hall into an echo chamber at 7am and I promptly went down the hall and closed all the windows which helped a lot but was not perfect. Breakfast buffet would not be recommended after 9am.
The hotel is well situated and has a very relaxing and friendly feel. the reception foyer is very impressive when you first arrive. the pool should be available so that you can have an early morning swim - hence open earlier than 10 a.m
Cozy rand large rooms, nice interior, good breakfast&friendly helpful stuff, jacuzzi )) the hotel is positioned as a boutique hotel, but unfortunately some items were not available to be merchandized. Очень много соотечественников в самом отеле и округе
I liked the helpfullness of the staff. The layout of the hotel was very nice. I would return.
almost everything: the pool, staff, breakfast, room, location... air con can be quite noisy at night, pool side music
location was excellent breakfast was fair to okay - have to continually ask and then wait for staff to refill buffet selections. Not everything can be put on the room bill eg taxi on arrival, internet. Amex not accepted but front desk staff cannot answer why.
The location of the hotel The staff. It was a bit of a holiday to them. Absolutely no professional approach to their job.
Spacious room with lots of hot water for the bath
staff is very friendly and nice. good service too. internet service quite expensive. the room many mosquito.
Small hotel with lovely coconut tropical atmosphere, lovely friendly staff, with a quite medium sized pool to relax in. Small enough to make it homely.Rooms are good sized with easy access to pool area. Close to Patong beach and shops.
i liked that although the hotel is near the road and cars are moving there all the time i didnt hear a sound from my room its very quiet didnt like the breakfast
The rooms were large and lovely. Well located on the corner of the Patong circuit, within easy walking distance of the beach, the shopping and the nightlife. We just loved the feel of the place Pool was tiny, we were not allowed to check out an hour later even though the hotel was not even half-occupied.
relaxed atmosphere in the pool, bar and massage area. Friendly staff. The hotel was very well located for the nightlife and beach
The service was brilliant during our whole visit, not to mention all the smiles! There was no electronic safety deposit box in the room, valuables were kept at reception.
Handy location near enough to beach (500m), shops and bars while still far enough away for some peace and quiet too The kitchen was closed and the neighbouring substitute was a bit dodgy looking
Location, staff attitude, swimming pool, deluxe room. Breakfast
Quiet, no hassle, good pool area, o.k. for families. Drinks around the pool area a little expensive.
Good location can walk to th beach easily and its close to everything in Patong Beach, OTOP night bazaar, & not far from nightlife street. Also, the staff were friendly and deluxe room s really nice.
The location is very good!! Also the facilities! I like the swimming pool.
Good location for shopping and beach. Very friendly dining room and cleaning staff. Very quiet rooms. Breakfasts boring and tasteless, not real fruit juices. Broken or non existant sun loungers around the pool. Poor pool area. No atmosphere in the hotel.
Calm and pleasant. Power failure.
this hotel is value for money..love the cleanliness of the room..will recommend this hotel to others... customer service sucks!!
Room was nice with large veranda and large bathroom! Hotel is placed very convenient area. The staffs did not tell us any important information. Almost staffs didn't say to us friendly greetings in the morning, in the afternoon and in the night during our staying even there were no other customers, if we didn't contact with them. I hope it will be done enough educations about hospitality comparing with any other hotels in Patong beach, which we visited for lunch or dinner.
The views and closeness to the beach. Too noisy. Fireworks all night and very close to loud nightclub.
The location and the room style. The internet use policies.
Staff ,location and ammenties excellent and even though it was central which we did have a concern with noise at night before we left to find there was no noise issue at all. Nothing we would stay there again when we return to Phuket
location was the best,room was amazing once upgraded not enough sunbeds and pool in shade alot
My partner and I really enjoyed everything about Patong beach hotel. The buffet breakfast was awesome and the hotel staff there are very helpful and friendly. The only thing I did not like was that they were doing renevations to the part of the hotel which had the gym in it. Therefore when we stayed we had no gym which was a real let down as I need to maintian a high level of fitness for the life I lead away from holidays. I understand that we went in low season and that was the best time for renovations but it would have been alot easier if we were told it wasnt operational before booking.