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We loved the room, swimming pool, staff we just enjoyed everything
Loved the lazy river but had to rent the rubes to use in it. Many activities but had to pay for everything. Checked in and SOMEONE WAS IN OUR ROOM! Reported it and was told it was house keeping taking their break! Awful customer service, handled it poorly. No follow up from hotel yet and we checked out yesterday.
I loved every thing about this place! Best value for your money hands down!
Pool was nice. Room was fine. Probably would have been OK to visit as a family but as a couple with some friends it was not ideal. Front desk extremely nice and helpful. Had to pay to use a float at the pool even if you found one just floating around. Couldn't have your drink in a plastic cup at the edge of the pool. Horrible housekeeping staff knocked on our door before 9am and basically told us to leave. No extra towels as I had requested. Had to call 2 times to get them as well as the sheets for couch bed. Breezes restaurant on site had horribly slow service. Misinformed server. Very difficult to find our room.
We stayed there two different times in one week. We were heading to Key West so we stayed there on Saturday just to take a break from driving. The place was very nice fast check in. We stayed in the building were you checked in. Studio Suite I forget the room number, but when we all got up in the morning we notice roaches in and around water areas like the sink and showers. My father, and I told the staff right away. We had to leave that morning for the Keys so to make sure we did not have any bugs in are stuff we had to go get everything washed. I would have like the staff to do something for else, but all they did was to ensure us that someone was going to look at the room. The Two Bedroom Villa was much better.We would stay in that room Bugs in are room.
I really like the hotel with all the facilities they have we really enjoyed it I stayed there for a week but they didn't offer housekeeping when I asked for it they told me it's gonna cost you $60 this is really upset am not paying a cheab price fir the hotel to charge mr extra for housekeeping
Loved the layout of the villa. Very nicely decorated and we were close to one of the smaller pools. The week we stayed there were no crowds to speak of so no issues there. We spent most of our time at Disney but it was great to be able to cook an spread out while in the room. The 2 bedrooms are spacious and perfect for a family. Overall, we thoroughly enjoyed our stay. The grounds are huge! When I stay there again, I would definitely try to use more of the features available. There is an upcharge to use the area with slides and some of the features. The staff checking us in (we encountered anyway) although very professional, was not especially friendly. One of the women at the reception desk would not smile no matter how hard we tried! Maybe she was just having bad day. We had a split stay so we actually stayed in two different rooms. The second one had a musty smell in the bathroom. All of this is rather picky because the place is actually really beautiful and comfortable. But it kept me from giving the 5 stars.
Love holiday Inn very inclusive, great atmosphere for kids and adults it's a resort you can grow into we just got married and had a wonderful honeymoon we didnt ever want to leave and are coming back for my birthday! How shallow the lazy river is
Nice large pools near reception area Lazy river very overcrowded and inconvenient bracelet requirement. Nickel and dime policy
This is the second time we've been to the resort and we love it! Great location and nice grounds. This will be resort of choice for our Disney vacations. Great value! Food at the Breeze's was not good.
Lazy river pool for children Lots of good recreational opportunities for young children Villas well equipped and peasant for family living Staff very responsive Facilities well maintained children's programmes often cancelled or not good paying $ 5 to see a Gatorland promotion high sales orientation after you left the front desk.
the location of my apartment was perfect.My children loved the placeI We loved the king bed very comfortable. Decoration is excellent good taste! I stayed for only two nights I have no complaints
The resort was beautiful and with the Observatory type enclosure over all the hotel, restaurants, shops and convention center any rain or bad weather was a non issue. The resort fee for free water, electronic paper and gymnasium use should have been optional not mandatory.
It's a gorgeous hotel! I had 3 young girls with me who thought it was "so cool". Each time I stay and try to use the internet, it never works.
I used their spa facility to get a massage. The staff were very friendly, however my massage was mediocre.
I was with teen age male grandchildren ,our interests were the Game room, the weight room, the pool and room service, as well as walking the grounds.and a little shopping.....We went to Epcot one day and the bus service was great , including a fun female busdriver on our return back to the hotel There always seemed to be a tax or add on and then another for the city,hotel,conferance center etc.,Also I fell off the treadmill and sustained many bruises an abraision and a couple minor cuts, louckily I had no fractures ...I did not want to fill out papers as it was the 1st day of vacation andf I could walk ok....However looking back I think I should have been introduced to the tredmill, it was going so slow, I made a mistake and put in a pulse of 84 which is not high and I thought it would give me an idea of where I should go from there...anyway it kept moving faster and faster I could not keep up and I could not reach the stop bottom because I was too far back on the machine ...I ran and ran and finally fell off.......Apparently I w
Staff was very attentive. Property was beautiful. Rooms were perfect and the pool is amazing. Extremely overpriced. Resort fees are $20 per day and self parking is $18.00 per day. Resturants are also overpriced. Presentation is beautiful but quality is poor. The $168.00 meal for two at Old Hickory Steakhouse was by far the worst cut of meat we have ever eaten. The side of mushrooms were cold and a hard texture. The wine was the only plus.
Nice hotel, nice pool Steakhouse inside was very over priced. Thought it would be more of a family like hotel, but is definitely intended for business.
Awesome pool for kids, the steak house, the gators, transportation for Disney overall all the facilities
The fact that you have to pay for parking even though you are staying there
Swimming pool area Alcoholic beverage preparation not so good at pool area!!!
We loved the environment and the friendliness/ helpfulness of the staff there.Thank you. We had a fabulous time. No
very clean price, too expensive
The unique experience of the hotel. It is unlike any other hotel in Florida. The cheerleaders. I had no idea they would be staying at the hotel. It was like staying in a dormatory. Doors slamming all night long.
There's a pool onsite and when we walked into our room, the towels looked extremely clean - bright white. Most of the staff were friendly, except the people in the sub shop there across from reception/registration Thought this hotel was closer to the airport than it actually was, but it was still 20 mins w/o traffic. Chose this one b/c we had an early morning flight and it was $85. You get what you pay for here, but assuming that the $35 hotel would have been the same. Just parking, you see people hanging out in the parking lot after 9pm which made me uncomfortable. Once you enter the building you see how old and run down this place is. Our room was okay, but then we saw the ants in the bathroom and them on the table in the room. I was ready to just get out of there. Thankfully we were there just to sleep and left VERY early. Spent less than 8 hours, which was more than needed. Stay away if you can. There are better hotels in the same price range and I'd pay more not to stay here
Got bit by spiders during the night. Room smelled like mildew. Bathroom mirror needs replaced bathroom door knob did not function properly.
Our room was in great shape and the beds were very comfortable. The pool area is very attractive and it featured a water fall, water slide, and hot tubs. We had to park quite a distance from our room.
If your there for the pool then your going to have a good time and the location is great if your going to the parks.staff was polite. And attentive. . When we got to the room we found mold Growing in the Bathroom walls. Mirror is stained with grey spots. When we wanted to leave for dinner the door would not lock. Had to wait for a tech. To repair the door. So we asked for another room . Once we got in the other room we found a big rust spot inside the tub. I don't think i will stay there again.
Nothing I have baby,There are ants in the toilet And If you delayed you will not find parking
The water took forever to get hot in order to shower
Beds were comfortable. Not as clean/kept up as I've liked.
Bed was comfy, shower hot; very good after a busy day. "Resort fee" not included in room price: annoying.
Nice pools,convenient to everything, restaurant on site Breakfast not included
Refrig must have had a leak as the floor was wet infront of it. Bath room mirror was damaged. Rugs were worn. Property needs a serious update.
I love the pool and the pool hours I like the forest look that surrounds the outside pool area the bar by the pool was a plus! I just really like their pool area lol I saw a roach crawl out of the wall behind the toilet in the bathroom i didn't like the fact that I had to request for my room to be cleaned I thought if you are staying somewhere for a certain amount of days that room services automatically suppose to come clean the rooms without being asked to do so the Pizza Hut in the deli wasn't That good the meat toppings tasted old the food is overpriced and the drinks are watered down the girl at the front desk with the bang and dark hair she wasn't rude but she did not seem very inviting either
Cleanliness of hotel was okay. Could use better upkeep
Waterpark for kids Tiki bar to stay open after hrs for adults Access to different buildings
Water park for the kids. Nice room. Waiting for elevator. 10am check out.
The condos were really nice. Freshly updated. Service was great. Nothing.
It was a great place to stay. The staff was very friendly and the rooms were very nice. It was a beautiful property and the lagoon was great. I wish the lagoon was open later than 7pm. By the time we got back from doing anything, it was closed. It rained one day and everything closed down. There wasn't anything to do there on a rain day.
The kids love the water park. It's great for your money. It have enough on the resort that you don't have to leave. We really enjoyed our stay! !!!
I like liki tiki because was clean and have a lil water park, my 4 year old have a great time The bed was very small
My new husband and I enjoyed our wedding night/ weekend at the resort. Didnt check in til 12am, so we went straight to bed. The rooms were very nice, and equipped with a nice comfy king sized bed. The jacuzzi tub was great for a romantic bath for us newlyweds. The weekend was very hectic for us, so unfortunately we did not get to experience what the resort had to offer. The pool looked great from a distance, and we heard the laughter of children having fun. The tiki bar looked nice as well for the adults. Would definitely recommend this resort for couples or families. Close to the main road of 192 (we live in st cloud), but the resort is off the road to not here traffic. So close to disney, so everyone can enjoy the parks. Got this resort of Kayak for a deal, and definitely worth it! The pool/ entertainment was surrounded by a few buildings
Loved the rooms, so much space and a full kitchen with 2 bathrooms. This is the perfect spot for a nice family vacation. Not only do they have the water park, also paddle boats, shuffle board, mini golf, basketball, four seater bikes plus more, and everything is free!!! So much fun, we will def be back very soon!!! Nothing, it was perfect
This property is wonderful for families with kids. The pool was great. I was happy to see the pool lounge/bar being renovated and will have to plan another trip to see the finished product. We had two separate reservations and was told we could combine in order to not have to change rooms. The elevator was out of service in our building and, because of this, we chose to change rooms. Had the elevator been functioning properly we would not have needed to move.
Very spacious condos, plenty amenities including in the cost& resort fee. The children had an amazing time and so did I. Very relaxing and enjoyable. I didn't like having to leave to go home.
This place is actually quite nice. The amenities are great, the staff is easygoing and helpful, and the rooms are a good size. My room had hair still stick to she shower walls and on the tub. Not a lot, mind you, but enough to notice. A doshtowel that had fallen between the counter and stove was overlooked by the cleaning crew, and looked dingy enough, I chose not to retrieve it, and walking through the living room barefoot, I got a couple of small glass shards stuck in my foot. For me, it's not enough to say "hey i need money off", but its enough to at least leave a review so the hotel and other customers know what to expect. Honestly, I'll likely be back, AND bring my family... just think the cleaning crew needs to be more detail oriented.
I love everything about this place.This was my second visit and plan on many more.It is an in amazing location,the staff are wonderful and very accommodating, they offer so much for families with little ones,and the music by the pool is great.you don't even have to leave the hotel to have good time.Awesome place. No complaints
Kid friendly and close to everything.
The price of $35 a night for labor weekend was a good value. Covered pool was great for Florida rain showers and heated to 100 degrees. Just make sure your kids keep the water out of their mouth as its recirculated water and not the cleanest. Check in was pleasant. Watch out for time share trap after you check in they will attack you! No maid service. Couldn't get room cleaned or new towels for nothing. Except check out day when they harassed you from 7am to 11am wanting to clean the room before check time. Rooms were dated Dressers disgusting, we kept our clothes in our luggage. The beds were very comfortable. People complained about bugs but jeez it's Florida we have bugs, even in the nicest cleanest homes. Beware of time share desk at front lobby. Called front desk several times about no maid service they said they would send someone but no one ever came (until check out day).
Nice and we'll centre clean Door key didn't work twice
We couldn't have done better for $60/night. Only a few miles from Disney. Three pools with a hot tub, one covered for rainy days, playground, beautiful nature walk, nice and clean lobby with lounge and restaurant, good breakfast (worth the $10 w/ tax) clean room with no problems, friendly staff, night poolside family movie One and only complaint is the room came with a single serving of coffee, think Keurig for one. No charge for extra servings, but spent a lot of time chasing them down over 4 nights. One night the front desk was out and was supposed to have some sent to my room but it never arrived.
There was one assistant manager who was very good. He at least made an effort. Many other staff were very nice. Kind of feel bad because not sure how long the hotel can stay in business with the bandaid repairs they're making. First room = no internet. Assigned to second room, still no internet. Said they were working on it. Four days of working on it with no results. Furniture, fixtures, and equipment falling apart and general wear and tear was unacceptable. Priced very low, but you don't even get what you paid for. At checkout informed manager again about internet and she did nothing to reduce the bill.
Clean very friendly staff great location excellent price all around great experience Not that I didn't like it but the beds were a little hard for me
The shuttle transportation to Disney. Free parking.
Ok for the short stay. Facilities as expected for the money. Staff was terrible. Not pleasant, yelling at one moment (luckily not on me). Not willing to help out. My check out took 2 hours, because of incompetent staff. Terrible experience, would not recommend it or go back.
It was inexpensive and relatively close to Disney. The walls were not insulated and we could hear children in next room. The cable TV signal was weak or the TV itself had a bad display and it made Monday Night Football almost unwatchable.
Think I got bit by bed bugs.
Location was OK. From the beginning there was a bad smell on the hotel. The room was not very clean. Horrible bed with a lot of noises every time I moved. Filthy bathroom. Toilet not working. Has to call more the 2 times for maintence to come and check the toilet. Safe was locked before with got in. I had to stay 1 more night but they wanted to charge almost over twice as I paid with Kayak.
I liked the feeling of open space and not too crowded. It was quiet and felt safe. I felt that there could have been more pools nearer to our accommodation but I understand that this was a project in the future. I thought that the food and drinks were too expensive and would have benefited from an on-site coffee shop
It was unbelievably expensive! Not what I would call value for money. I come from a country that is expensive to live in but Reunion resorts prices shocked me, while the food provided was lovely it was far too expensive. There was dog faeces outside out door on the steps for 6 days without being removed. One of the bar staff in the pavillion were quite rude to my children aswell. I stayed here last year aswell and have recommended it to manyhowever I shall not be doing the same this year. The kids crew provided last year were fantastic however this year was boring for the chilren with nothing to amuse them except colouring in bags.Very disappointing!
The spa was amazing. Seriously, one of the best massages I've ever had. It was pricy, but worth it. It is also really nice to find a place that has a 3 bedroom option, and I like that the pools were close to the rooms. The location was nice. The steakhouse on the top floor was pretty and the food was very good. The rooms themselves were dated and there was a hum coming out of the air register. Honestly, the rooms were fine, but I would in no way consider them 5 star accommodations and I don't think you should go there expecting anything more than clean and comfortable. Room service was very expensive and the hidden fees were not well explained. They agreed to 'try to accommodate' an early check-in, but the room was not ready until 3 and I don't think anyone else's room was ready early, either. They should just say 'no early check-ins' if they cannot really make it happen. We called several times over our 3 day stay to request a shuttle and sometimes no one answered and we'd have to call back repeatedly.
The view from the rooms is beautiful. The suites are spacious and fully equipt with all we needed. Excellent service and accomodation. My family and I had a very pleasent stay .Thank you
Everything was absolutely fantastic, huge rooms, best waterpark for the kids on site, staff brilliant
Services, worm welcome, family place, entrtainement No
Great location for golfers, great courses.
Fantastic Fcilities, spacious appartment, only 15 minutes to Disney. Waterpark and Golf to relax from the parks
Clubhouse was nice, but small. Rooms are large and clean. Property is well kept. A bit confusing since multiple resorts are at one location? Wait time to check in was a bit long. The steakhouse restaurant was entirely booked for a private gathering so we went to the Italian restaurant instead. Food was way overpriced for what was offered. Steak was chewy and underdone when first brought out. Thirty eight dollars for a steak that you could get at The Golden Corral was a bit excessive (IMO). The room was OK, very clean and roomy, but one of the toilets was not working, an electrical outlet cover was cracked in the main living room, and the televisions were tube televisions that I have not seen for maybe 7 or 8 years (really? in 2017??) with very poor reception in all but one. I have stayed at Salamander in VA and this place is not even close to that level of luxury. If Salamander is 5 stasr this resort is a mid 3 (at best).
Beautiful appartment, it was like home, very nice
We had to wait for a lot of things. It was like they were understaffed.
I Litlle bit expensive but great acomodations.Very quiet and confortable!!!
Very comfortable, well equipped, great landscape polite and nice staff execelent location. No internet in the rooms just in the loby. need more housekeeping during the week.
Clean and comfortable Lack of parking. Get back from parks too late, and you will most likely be parking at the next villas over from yours.
we were unhappy with cleanliness of bathroom. Cockroaches were found together with droppings under sink unit. This was reported twice but area was left uncleaned.After reporting cockroach in bathroom before going out for the day we returned to find it was still on bathroom wall.We were not happy about paying full rate and were told that the management would contact us.We are still waiting.
Proximity to the parks was convenient, only about a 10-12 min drive depending on traffic. Very clean and comfortable. Staff was very friendly! Playground area needs a little more lighting in case kids wanted to play after the sun goes down. Entrance from highway can be a little tricky if you're first time "arrivee"; only can enter from west bound side of highway due to no turn lane on opposite side of the highway.
I enjoy having my space and privacy, especially when traveling. Having multiple floors and multiple bedrooms, ensures I can have my own space if needed. This is my second time staying in a two bedroom suite and I found there is a second shower downstairs! The kitchen is invaluable if you like to prepare your own meals. Everything is clean and well tended to. I enjoyed my second stay immensely and I will definitely be back with more friends. Everyone should know about this hidden gem and its value. The entrance can be a little tricky, especially if you are coming from I4. Also, it would be very cool if a little walking bridge with a gate could be set up over to target. It would definitely be a great convenience.
Close to our destinations. The lack of fresh towels and cleaning of rooms.
We paid only $80 + a night. That's a great deal. I would not stay here if it were more. The staff was super friendly. The pool wasn't crowded and it wasn't loud. I liked being able to sleep upstairs in quiet while those awake downstairs didn't disturb. Wish I had baby gates for the stairs. (It would be a good option for them to supply) Everything we touched made noises. Floors, stairs, furniture... the water in showers also went to scalding hot out of nowhere a few times and the tub upstairs took 30 mins to drain.
Full kitchen. Not enough towels provided for 6 people in 3-bdrm villa. No daily housekeeping.
Spacious privacy No free breakfast
When we checked in Tammy at the front desk gave us an early check in and was super nice and knowledgable. Our villa was super clean and had a great feel of home vs just a hotel! Highly recommend! There wasn't sheets on or for the pull out. Had to contact and walk to the front desk to retrieve blankets.
Super clean, attentive staff, nice kitchens and bathrooms, huge two story townhomes. Close to shopping and lots of places to eat. Kitchens have most everything you need to eat in all the time if you want. Orlando traffic!
The room was very comfortable and the amenities were excellent. We enjoyed the pool (alot) and the beds were comfortable. The spa tub was great and we really enjoyed our stay and will come again in the future. We were over charged for the room, I haven't checked yet to see that the difference in price has been refunded.
The pool activities and the Karaoke were the most fun for our family to enjoy together. The facilities were clean, and the staff were courteous. This was my second stay and I rated it as okay. After a long drive into town my room wasn't ready. My family and I had to sit around for over an hour and wait for our room to be available. We went to a presentation for a timeshare and the saleswoman was pushy, rude, and argumentative. We were locked out of our room at one point in our stay. And last but not least, I called for towels at 7 am, and they didn't come until 10. Super slow service. My first experience was great, the second one, not so good.
Everything was amazing. . The king suites are definitely the way to go.. the whirlpool tub was everything! Be sure to book the exact amount of days you want though. I tried to book an extra day but was told id have to move to another building because someone was checking in behind us. So we just checked out as scheduled. . But other than that.. wonderful. . $10 a day resort fee & not enough parking
Location They have Karaoke four nights per week. My building was probably 1/4 mile from the event. I could hear every singer while laying in bed even though I had ear plugs in. It lasts until midnight. If this would bother you stay away. I saw one review that said the place was quiet. It is on nights without karaoke.
We thought our stay for one night was excellent - clean room with privacy The $100.00 hold on the credit card
Liked the Room and the environment. Liked the daily entertainment. Loved the photographer on site. Loved the Spa treatment on site. If you wanted more towels you had to pay for it. Charging for local calls. Not having an onsite resterant. Did not like that with the couples spa treatment that they seperate the jacuzzi enjoyment for males and females but don't have a co-ed jacuzzi that couples can enjoy together.
There were two beautiful pools.My kids loved them. Paying extra to use certain things at the resort,tennis courts and jet skis
It was relatively close to the parks and didn't cost a ton. The first thing the staff did was try to get us to visit a time share meal. They acted very annoyed and dismissive when we declined. Our room was fine until we realized our toilet was leaking probably due to a faulty sealing at the base. The staff came the next day to fix it but left all the defiled and dirty towels used to clean and contain the issue in our room as a present for us. When the staff was notified of the remaining filthy towels they were unresponsive. Would not recommend the place.
the rooms where nice size. location is central to all events. the elevator broke at 430 am and buzzed for 2 hrs out side my bedroom very loud. took staff foever to stop the noise. rooms are not sound proof you here everything. people waiting for elevator talking to the door opening and closing. I had a very poor nights sleep. Then the resort asked if we would be willing to tour facility and buy in to time share, out guide was very nice but the manager of time share division was very rude to us and cocky. I was interested in buying in to this resort till my run in with the manager. He was so rude.
The resort was very clean. the rooms were excellant for adults and kids. the pool area is very nice. a great stay for the price, will stay there again. No.
I loved everything about the hotel and the stay. There is nothing that I did not like about my stay at star island resort.
Great place to stay with a family. We had a 3 room suite - was perfect with 2 kids and newborn. Pools and activities were great for kids. Would definately stay here again! I didn't like the fact that you had to pay to have maid service. Would have been nice if housekeeping came by once during our stay to change our towels.
We enjoyed the beautiful grounds. Our room was exceptionally designed. Columns around the jacuzzi beautiful bedding, comfortable living room. Large rooms. Excellent place. was pleased with everything.
The facilities that I have Clean, if you are less than 7 days nodoby cleans your room. If you want it, it costs USD 50
The set up of the resort and location. Close to theme parks. Smell of building and rooms. They need updating and cleaning.
The location The furniture is very old
Very Closely to Walt Disney Theme Parks Very Poor Services
It's location and the size of the rooms.
The rooms were spacious and clean. Lots of sun came in during the day as well which I love! The location is about 30 minutes away from the Disney parks and Universal studios.
Close to downtown Disney. Within 10 miles of most parks. Free on site parking Ads say they had microwaves in rooms on kayak. Even had picture of the thing on the website. No microwave. Brought food I just had to throw away. $50 per day deposit hold on your card that was not disclosed. Had $250 on my account frozen that I hadn't planned for which can ruin a vaca. Facilities not up to usual Hilton standards but I understand it was under renovation. Overall not pleased, felt misled, and loosing faith in the Hilton brand
Across the street from Disney Springs. Easy to shop & eat. Very comfortable rooms. Staff was very helpful. Nothing.
Location was great and the hotel was awesome! The pool is excellent and great accommodations!
Took longer than expected to get into the room.
I liked that we were walking steps from Disney Springs, what use to be Downtown Disney. They also provide transportation to all the other Disney parks as well. The room was spacious. The smell in the hallways were horrible though. It was a wet moldy smell. They were doing some renovations and building though. The smell leaked into the room as well making it smell like dirty laundry.
Everything! Hotel under construction but it is not inconvenience.
We went for our anniversary. They went above and beyond to make it the best day for us ever. Nothing. They were almost perfect making it special.
The location is amazing. Rooms are nice a big. Staff is very nice and helpful. The shower head was terrible.
I stayed here one night and across the street at the Hilton Disney Springs. This location was of much higher quality and did not have a hidden "resort fee." I'd recommend it to anyone. The construction out front was annoying. Very hard to find the front desk or decent parking. But that's necessary as they are redoing the entrance it seems.
The place was clean and updated. Great location to Disney Springs. I booked a king bed. They told me I was out of luck because they were sold out and they finally gave me the king but with attitude.
Close to parks (use Uber; it saves tons of time) and really nicely appointed room. Kind staff. Undergoing construction on new pool so we didn't get to use that. Breakfast buffet is pretty pricey so we declined.
Nice employees and decor Noisy. We were on the 12th floor and at 230am we could hear loud people's discussion clearly.
We went for a dance competition but had so much fun in our down time!! We walked boardwalk, swam and enjoyed the fireworks that surrounded us. The palm trees and fountain seemed to be synced to the fireworks and it was amazing! Honestly the only thing that I didn't like was having our stay end
Location is great if you want to be in walking distance of epcot. Rooms were dirty and it seemed like the bedding and pillows were real dirty
The hotel looked great for USA. Most USA hotels fall short in comparison to international 4 star hotels. The rooms looked brand new and views were great. Enjoyed food and wine festival. Staff at hotel were extremely friendly. No breakfast included for the price. I'm more disappointed by Kayak and booking.com for the price I paid for the rooms. Thought I was getting the best price but I happenened to ask if I wanted to spend another night on my last night there. I was quoted a price that was $100 less than what I was paying already. The manager started the sentence that his price might be more than booking.com. Boy was I shocked that his price was about $100 less per room.
The bed was very comfortable and it was nice being able to take the boat to and from Epcot. No mention of a $20 parking fee until you get to resort. One person told us it could be fixed when we left, but it was never resolved. Paid extra money for a resort view thinking that meant we would be overlooking Epcot or Hollywood Studios, however according to them, a resort view is a view of the Swan. Overall very upset. Would not have spent so much money if I would have known these things in advance. Not worth the $400+ I spent.
I like that the Swann / Dolphin are right by the Boardwalk. I wish the pool had a better slide for the kids.
Nice hotel but visit left a bad taste on last day with excessive parking fee On our last day...I told the front desk my parents were coming to meet us for breakfast. I was told they could have 30 minutes free parking. I replied the breakfast would take longer than 30 minutes and we might take a walk afterwards to the boardwalk. I was told I could use my room key and have an $18 charge added to my bill. I reluctantly agreed. My parents came and we had breakfast and spent about another hour walking around. $18 for under two hours seems excessive to me. It was a small thing considering everything else at the hotel went so well..but soured the end of our vacation.
The entire staff with the exception of the cabana people were extremely friendly! We felt so welcomed everywhere we went! The Dolphin cabana people were a bit rude!
Renovated rooms in the hotel are very nice,-although a bit small. Location is perfect for Epcot/food and wine guests. Staff attentive and accommodating. Kids pool slide closes at 6. Non-renovated rooms in East wing have a musty smell.
The snacks provided by the hotel during the business conference I attended were good quality however the food at the restaurants was overpriced and underwhelming. There was a huge dead cockroach in one of the bathrooms. In another bathroom I noticed a bunch of ants crawling on the walls. It seemed no one was keeping after the bathrooms since they ran out of toilet paper and soap, and also some of the same motion detectors on the sink were not working for days at a time. To top it off many of the staff at the restaurants seemed to have a chip on their shoulder and did not seem happy to be there.
They charge extra for a "clean" bed and they make you wait if you want a clean, newer room. They try to upcharge you if you want a good view.Service is non-existent. My 91 year mother fell and no one cared or assisted. The worst experience ever
The lobby staff was extremely friendly to our two year old and he loved it. The hotel is within walking distance to Epcot, and the rooms are perfectly clean and acceptable but not as updated as you would imagine at over two hundred a night. The valet wasn't very nice at all when we first arrived, and the parking system at the hotel made it just about impossible for us to enjoy the pool after checking out since we only stayed for one night.
They upgraded us to a suite since our room was not ready
We got a room on the 18th floor. The view was amazing we where able to watch the fireworks from Epcot, Hollywood studios and some of the magic kingdom (other hotel was blocking some of the view). Also just people watching everyone walking around Disney Springs helped pass the time. Wasn't pleased with being roped into talking with a hotel employee about going to their other hotels for a presentation(guessing it was a timeshare). We did not do it but felt extremely pressured like if we didn't do it we were not welcome in the hotel. Had to spend the rest of our time there avoiding that employee.
Proximity to WDW
I loved the location. Great being right across from Disney Springs.
Location This is not a Disney hotel yet they wanted to charge us to eat with Disney characters. This was $10 more for breakfast. Staff was rude when we asked about it.. we requested the manager get in touch with us but never did.
Service Everything was a add on cost..
It was clean and the bedding was very comfortable Size of room would be a little small for an extended stay.
The room was well designed and clean. I attempted to call guest services multiple times. Mostly from my cell phone, once from the room phone. No one ever answered. Also, the internet connection was to weak to connect. I wasn't able to connect at anytime.
Interior was new and updated. Couldn't beat the price for the location and amenities. Perfect for a short stay while visiting the Disney parks!
The rooms were amazing, the staff was friendly,and the amenities were amazing!
Nickle & dime too much. Extra for resort fee extra for lousy parking etc
After spending two nights at one of the cheaper Disney properties we booked a room here at a lower price for our last night in Disney World. We stayed in the tower and our room was significantly better in terms of comfort and size than the room we had just left at the Disney hotel. Considering that both properties were at a out the same distance from the parks and that both provided transportation to and from them, the Wyndham was hands down a much better choice. We'll definitely stay here on our next trip.
I liked everything about the hotel, clean, friendly. I didn't like that the buffet breakfast was around $13.00 to $15.00 every morning, and then when it was the character breakfast it went up. It doesn't really give you a choice to not pay the $26.00+. Especially when you are a guest at the hotel and are expecting to eat at the same restaurant every morning. And the pancakeson the buffet were very rubbery and hard.