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location cleanse price rooms breakfast great pool good and simple hotel small room not fancy
hotel is only 1 year old They are sill in the middle of construction, and it doesn't say on the web site there is no half of facilities but they still charge for all.The pool is not ready, fittnis is is no ready, restaurant and bar is not ready another part of hotel is no ready. All you get is room for what you pay full rate for 4 star hotel and you are getting facilities for 3 star hotel. Only what is good about this hotel is because is only 1 year old and location what is no so important when you are on holiday and you are no harry nowhere. Don't west your money and if you got time you can check few web site and find much better hotel where they are not rip off gests My room was paid in full from hotel.com and kayak to hotel but on my arrival in hotel they ask for my credit cart and told me they are doing for security reason. I am back home already 2 days and on my credit card is still writing pending $105,50 but for what? Sorry this is no way to pick customer.I am trevelling a lot with my husband and my family as well but for sure I am no coming to this hotel again. By the way Phuket is our favourite destination and we are going two times every year.
The room was clean and spacious and the facility seems higher in quality than the price would indicated The staff seems untrustworthy. You have to put down a 2000 Baht (or 100 dollar) cash deposit when you check in. When I was checking out, the staff claimed that I had not put down a cash deposit and that I had used a credit card. When I showed them my receipt for the deposit, they magically "found" the record of my deposit and gave me my money back. There's also a tour/travel coordinator who has a desk next to reception. When I asked to book a taxi to the airport, I was told that the rate was 1,000 baht (the going rate everywhere else is about 800 baht), and when I started laughing, the guy said that he would give me a special rate of 800 baht. The level of deception and trying to take advantage of guests seems to know no bounds at this hotel.
Room was pretty clean. Showers were ok. This place is a rip off! They're Still in the middle of construction. There is no facilities. it doesn't say on the website that there is no facilities yet. The pool is not ready. There is no bar. Half of the hotel is still not built. All you get is a room. That's it! And Please be careful with your money! They charged me 216 us$ for a overseas phone call that lasted 25 minutes. When I asked the staff why it's so expensive they were really rude. So even if you get a good price for the room they'll find another way to rip you off. If you lose a umbrella they'll fine you top dollars!
Convenience Reception desk staff service
The room are nice. The main swimming pool is very nice ! You can't come with guest...
3 big swimming pools all around the resort, so each one is not very busy...
the chikingout is not fliksabul
Staff very friendly, huge room and bath, very clean good value
privacy cost of food & drink
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
Very quiet and relaxing. Reasonable sea view from balcony. Can't think of anything.
Great location - it is in Nap Padong but tucked away a little from the usual craziness of the Soi Bangla. If you want the craziness, walk for 5 mins. Also at 2 mins walk you have the beach which is gorgeous and less crowded than the beach area close to bangla soi Actually there is nothing that we didn't like
Hotel is quite noisy and cleanliness of the room could be improved
Location was perfect, not too far from the hussle and bussle if you want it and nice and quiet. I think the mini bar was complimentary? clarification in the room would have been useful.
Location close but quiet. Beautiful hotel and I will stay again most definitely. Highly recommend it to anyone. This was not a major issue but I certainly think it will benefit the hotel further is to have more English speaking staff as it was difficult at times to communicate our needs to them.
The breakfast was fantastic and the stay was comfortable
The design of the room, the big size of the reception, the ease of use is very good in the rooms, the swimming pool.
Very nice hotel
Friendly stuff, pool
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
it was modern and close to the night live it was still new and well looked after, modern and really neat
Checking out early. Hotel under major renovations and construction. Web site claims pool open in September, but on arrival discover will not be until new year. Constant noise from construction made stay totally unenjoyable. Checked out 5 days early, without refund, just to get some peace during holiday.
The Location of the hotel is perfect. During night nearly to 11 clock night till 1 clock midnight the hotel starts playing music with a singer ! it was really annoying, this hotel not recommended for families or old age people.
The surrounding facilities. The charging for additional guests Inc 1hr massage appointments. Will not stay again.
location, service the swimming pool was out of order
This property is very convenient to the beach in Patong and the staff are very friendly. The morning breakfast is very good and the facilities are awesome!! Make sure you get a pool access room if you stay here. The internet was very slow!! The prices for drinks at the bar a a bit steep, so get out of the hotel for drinks and food.
The pool acess rooms were fantastic and the staff were extremely friendly and helpful, which all combined to make this one our best holidays.
Very convenient location. Wonderful friendly staff. Swimming pool area for the Elite Pool Access rooms was available to all hotel guests and was sometimed very noisy
Close proximity to Bangla road, shopping and Beach Room was clean but a little neglected, we were going to ask for another room but the pool access was opposite a water feature in pool and in a corner making it the most private room/pool access area which was great and made up for the slightly tardy room.
Very nice Hotel, friendly staff and they have best Spa in Potang beach
The hotel was nice and very comfortable. Also it was only two minutes away from the beach.
location and Keith Floyd restaurant. Also the Happy hour As said previously, the bathroom ans showers very poor
Staff helpful and supportive of needs.floyds resturant brilliant. Manager very effiecient basic rooms have terrible view onto concrete wall.
Staff were extremely helpful, location of hotel was excellent and security was very good. Had to get in early for a table at breakfast as hotel was fully booked.
We liked the unique Thai style and the atmosphere of our private balcony overlooking tropical garden amd pool Like all tropical locations there were a few mosquitos and recommend that they provide insect spray in each room. The staff readily obliged
nice hotel close to a nicemall. perfect for sight seing tourist
The staff were fery friendly and helpful. They did their best to help with an issue. I did not like the shower area as water was all gathering on the other side of the drain and wouldn't go to the sewage, which made it difficult for us to leave and enter the area. Another issue is the presence of mosquitoes all over the place. The room was rather gloomy I didn't like the design,
The hotel is clean, rooms are comfortable and well designed. For people who like shopping it's located prctically inside the biggest mall in Patong (though for people who travel for shopping, Patong shouldn't really be the destination to go!!) The rate is unjustifyably high. The hotel was good but not impressive. I expected more for this rate. This is a family-business hotel, I travelled with friends and I would enjoy it more in a smaller hotel with half the price specially that I'm not a shopping addict. The hotel is not even located near the beach.
Excellent breakfast spread. Value for money. Good location if you want to be near the bar and pub street of Phuket - a little walk from the beach but not too long. better for couples - all ages, or single than family. as a lot of Nightlife right near the hotel can make it noisy and not for kids. The wing we stayed in was listed as beachside. You cannot see the beach at all. and so thats a mis nomer. Its attached to a mall and right next to bangla street which is the epi center for Phuket Pubs and Discos.
Nice hotel. Good location next to shopping mall and easy walking distance to the bars and beach.
Location, rooms', pool The room planning for washing with towels in the other room.That part should be redesign including light and mirror
Everything was nice.
Its location away from the busy life style of Patong Beach and still in close proximity of everything. Pool service staff needs to understand the english language better especially Millennium being a high rated hotel. On a daily basis incorrect orders were being served and repeatedly we had to clarify simple orders of food and/or drinks. In the room better lights for shaving would be nice but the room looks great though.
We liked the breakfast and the pool. The hotel claimed we needed to pay more at check in. Changed that price twice while checking in. Switch and bait. The staff spoke poor English. The bathroom shower did not drain, but did run all over the bathroom floor.
great staff not yet 100% finished
Twice, during our stay we recieved very poor attitude from the staff. The reason for this attitude was - as we were told by one of the staff - "you booked your reservation via the internet and it was a cheap rate". I have to say that the hotel staff were ok "according to the book". Leagally - I have nothing to say. But with this kind of attitude - I will not go there again.
The finer touches and attention to detail like choosing a scent for the ammenities in room as well as nightly oil burner with turn down service The location from main city and the lack of transfer service, only 1 per night with a limit of 10 people, this hotel is great if you just want to stay at the hotel or have your own hire car
Receiption staff is the most freindly & feel very welcome. Pool side staff not so freindly,they more depand on races......
Good location, the facilities are good. Service was terible. Anyone can take an order and diliver a plate to a table. To diliver great service, this hotel needs to undergo a major leadership and attitude change. Staff recieves no training on all areas!
I like my room the best. It was on high floor with the balcony facing the beach, sun ,sea and the sky. A peaceful and romantic area and posh ambience which make me n hubby felt relax and at from the busy city of singapore. The place was perfect except that there is no water hose in the WC
The hotel has a great modern design with wonderful views of the sea. The restaurant, the Plum, had amazing food and if you book your table early try to get the round tables inbedded in the furniture. Unfortunately they have not finished building the hotel yet, so from 9am - 5pm building works are taking place, which can be VERY noisy at times. They anticipated this would end by the end of August though, and to be fair it didn't really bother us that much in the end.
Room with Jacuzzi, View maybe Staff, Location, Food, Room Amenities
it's not good hotel,,,pls don't reseved,,,
The view of the Sea right outside the hotel , the Jaccuzzzi in the room was so awesome... !!
The hotel was modern, the room was nice, the seaview was excellent! When I check in my room take a shower the room goes the water level in silted up to have a bath. I call thw one step service ( FO counter) all the towels and bathrobes is wet. I need her call housekeeping and engineer . Later engineer check and fix it . He say ( OK ), but no one to change my towels. I call it again after 20 min. She come to change it . At night time the shower room problem again. Next day I go to FO counter and tell here again. I need the shower room no problem she only say ( yes......yes ). If can't fix that I need to change the room . Finally no one follow up when i check out the shower room still water level is silted up to go . This is my bad holiday and unhappy experience and my friend's room is many ants. Why i give trips everyday no one follow up . I just want clean and facilities iis no problem.
Mainly adults staying here, free WiFi connection throughout resort, Spa was amazing, most of the staff were very friendly and attentive. Not enough lounge chairs to accommodate at full capacity, staff's understanding of English needs to be improved, public areas need more attention to cleanliness, sound insulation was poor between rooms & corridor, house keeping start very early so no possibility to lie in.
I like everthing in the hotel Nothing ,,everything was perfect for the deluxe room
Very friendly staff. Nice swimming pool in the Busakorn wing. The Spa services are way too expensive.
swimming pool, excellent service, perfect spa, location , speciuos room the studio at busakorn wing , easy access to the swimming pool as we was in the ground floor, free wifi nothing
Friendly staff and a great breakfast buffet. We appreciated that we were able to get two adjoining rooms so our family could be together.
friendly and customer minded staff, good location next to the busy seaside road at Patong beach, the idea of an empty refrigerator you could put your own stuff in is fantastic. Other hotels almost force you to buy their overpricey minibar stuff! the pool too small for such a big hotel, laundry and room service to expensiv (though the same price range of the other major hotels), our balconey was toward a noisy side street.
Lovely helpful staff. Great central location. Was disappointed about the pool situation - it's not clear when you book that the pool & sun lounges shown in the pictures is only available to guests of the Busakorn Wing.
Perfect hotel, Perfect Location, Perfect service. When i return to phuket i will book only in holiday inn.
My first imprression was when i arrived at the hotel by A warm welcome By Reception Staff..i really enjoyed my stay In Holiday Inn looking forward for next trip.... Nothing everything was perfect
the location nothing special for honeymooners
excellent location, and all facilities avialable absloutely amazing
the swimming pool and breakfast the price they were offering for deluxe seaview was way too high
I checked out next day early morning as I didnt like the room at all .
Its location to the beach, cleanliness of all areas, friendly staff, reasonable Restaurant pricing.
Short distance to the beaches, shopping, restaurants and pubs etc.Lobby is very spacious & comfortable to relax & the air-conditioning is very cooling. Free Internet usage provided in every rooms except using hotel computers at the Lobby. Also, the rate charge of 90Bahts is too exorbitant compare to other hotels. Now, most hotels provide free internet usage during our stay at the hotel.Children below 12 yrs. old should not charge for buffet breakfast.
Hotel staff....rude..no politeness at all...
Location, Pool, Price Staff need more knowledge and training about their jobs...most can't speak any English at all. We were put up in the main wing,which has very old rooms. The newer wing is better, but quite noisy as it overlooks the pool and karoke bar
the location of the hotel makes it so good and the hotel has three or four gates each gate takes you to different streets. the cleaning staff of the hotel they do some mistakes like what they did to and to my friends by taking the towels and not return it back so when you make check out they will consider it as missing item so you must pay for it.
Location Was made to pay upfront and given an inferiorer room to whAt was booked.was eventually changed rooms after much hassle with the manager
In room menu list write down mineral water is free but got charges, cause in room menu list write down free item and reception menu list free item is difference. If can pls update the menu list.
Thanks for having the comforts of home. I felt relaxed and welcomed at Patong Resort. I felt safe and I appreciate your reasonable price for the such a lovely hotel. Swimming in your outdoor pool was a favorite! Poor wifi in my room, but I was in Patong for fun... not for the wifi.
Close to Bangla road and nightlife.Plenty of resturants,bars and nightclubs close by and easy walking distance to markets and shops
It's a perfect place to stay in Phuket for families with young children. Although they had seven swimmin pools, they are all the same. Each pool should cater to different groups of ppl.. perhaps some waterslides or "gadgets" in the pool for the children to play with?
Very modern, clean and comfortable. The seven swimming pools were a hit with the kids. Most kids activities are specifically catered to Scandinavians.
Swimming pool The quality of cooking restaurant
Royal family: Good standard room with big tv, fridge, micro wave, crockery and cutlery, baby cot, baby trolly. Excellent food at reasonable prices. Massage at good prices. Staff very good. Excellent for children that can manage on their own. Ok work out facilities. Very good childrens club and staff. The "dux" matress isn't that good. Royal family rooms are in the shadow all day. Too load entertainment for childrens ears and if you would like to relax anywhere in the premesis. Full prices are too expencive (we payed appr. Eur 1000/week in Dec 2009)
We had stayed at a Sunwing before and knew what to expect, and were thrilled that we practically had the whole place to ourselves as it was low season. The Thai staff could be a tiny bit better in English but were very friendly and tried very hard.
Excellent Beach side rooms overlooking the sea with very good facilities, breakfast was excellent. A few restaurants inside the hotel serve a variety of good cusine. The minimart inside the premises gives the option to buy everyday essentials at reasonable prices. Seem to specifically cater the Scandanavian tourist and all activities are focussed for guests from this region.
The location is great, its close enough to town but just far away enough to have a relaxed beach holiday. The staff are friendly and very accommodating and the hotel is busting with great facilities.
This is a great hotel with the beach just in the hotel without need to cross roads or share it with thousand of tourists. Quite and well placed to have dinner in the local town
It was peaceful, relaxing and you were made very welcome
the beach is very nice, but the hotel realy needs some update rooms smell ugly, everything is old and very used, breakfastlounge is like one at the airport and not very huge. after the second night we changed the hotel
The hotel is very nice, we were upgraded for free from Junior to Grand suite. It's on the beach and staff very friendly. The hotel has all facilities.It has a diving center! The hotel is located in Kata Beach which is far from nightlife (Patong). Almost 80% of guest were 50years old and above. not really for young. Massage are cheap but not very professional.
The Hotel is really good. it has a very nice beach. it has many Resturants. i like the kids zone which have many activities for the kids. The locations is far from the shoppoing area. you need to get taxi everytime which is expensive.
Excellent location on a wonderful beach, nicely distant, but not far from the hustle and bustle of Kata Road. Excellent service. Our first room seemed to have broken air conditioning. They quickly moved us to a second room upon request. A very large resort, so you loose the inimate, secluded feeling of some other resorts.
Very relaxing settings, great pools and access to the beach A little remote from Kata town or any town but great for a week end escaping city life and relaxing on the beach or at the pools
quality, good service, clean.. foods can be better, need more shuttles and they should be cheaper
the hotel is very nice for relaxing near the beach, the staff and food are gr8. the pool designed fantastic. the rooms quite small for families. and the net price needs to be concidered. the location quite far from the shopping area.