The hotel is one of the best we've stayed in. The famous Thai hospitality and service are unsurpassed. Food outlets were great with many varieties. Lots of sports activities to do and a great golf course nearby-The Blue Canyon. Tourist attractions around Phuket are plenty, so there is not a free moment if you are adventurous.
The hotel was located very near to the beach. The swimming pools were clean and nice, water was not too hot. Room was spacious. Very friendly staff. The hotel is under renovation and they even offered us a free stay in an other hotel, but that was not nescesarry. Great value for money!
very friendly and caring staff (which you do not have often there from my experience), good location ( short walk to beach and kata town. Restaurants and shopping very close to hotel), room was clean and nice.
A good hotel, everything is fine, except it is not clear behavior reception ladies. Good breakfast, nice area, close to the beach. Unfortunately absolutely no sidewalks, but this is not applicable to the hotel. I did not like the behavior of one of the ladies reception of the hotel, the one that documented the us in the hotel the first day. She acted at least not nicely. I did not understand what I had offended her. Maybe something personal? All other employees of the hotel very polite and pleasant.
Very good family vacation location, area around was nice if not expensive. Staff did not speak much english ... but hey i don't speak thai; i will assume as 80% of guests were russian they were more marketed at russians. Only issue i really had was that they demanded we pay 150 baht to replace a towel we hadn't used because it had yellow stains on it.
We like to stay here as it's cheap enough for us to pay. We advised for older and family to stay in the first floor as there are lot of stairs that can make them tire. Also there are lot of ants for sweet food, so better keep in refrigerator for all food you bring. Hopefully management can check for bathroom as the dirty water are everywhere on the bathroom floor.
Soft towels and a beach towels. The bed linen was super soft and comfy. The breakfast was really nice.
The Serene Resort is a great location for access to Kata and Kata Noi beaches plus Kata town. It is nicely away from the main hustle and bustle but still just a short walk to the many restaurants and shops. The breakfast was fresh, tasty and varied plus the hotel pools were great for relaxing and keeping cool. The rooms were spacious, well equiped and cleaned to a high standard though some of the decor and fittings were a bit dated. Staff were always friendly and courteous.
the ambiance is nice and peaceful, the staffs are friendly. The room is clean and comfy. The food (breakfast), yummy yummy...!! hotel is quite far from the airport.....
Good value for money and in a relatively good location in Phuket. Friendly and efficient staff when requests made. Chipped paint on one wall and
everything, nice hotel, just a five minute walk to the beach
The view from my room was incredible and also the swimming pool Breakfast, no easy way to the beach & the thing happened to me is that I lost most of my pictures using their computer because of the stupid software for deleting the pictures automatically without any note written there. And I didn't take it back.
I like this hotel very much, with good view, good facilities, and reasonable price.
The view from the reception, restaurant and pool area and also from the room. Tropical resort. Very relaxing and comfortabel. Breakfast was ok, perhaps more brown bread. More cooling for the vegtables and dishes on the table.
The hotel is absolutely gorgeous. Our room was spacious, clean and comfortable. We seemed to be in a new wing and it was very private, with its own pool and gym. The staff were very helpful in making trip bookings and answering our questions. We really enjoyed our stay there.
Quiet locaction and clean air some repair works and renovations going on but not too disturbing
The staff was very friendly, and the sea view was amazing The hotel possibly had 5* about 8 years ago. Now the hotel needs renovation and I would not give more then 3*. The furniture is too old, and everything looks very used. Almost all rooms (despite of most expensive), are connected to the neighbouring rooms with the big common door, it gives you "opportunity" to hear everything what you neighbours are doing. The area around the hotel was very muddy...
the facilities in general,and the kindness of the hotel staff
We would like an elevator between beach and hotel! Yes. We wouldnt like expensive restourant.There is a big distance between hotel and seaside.
Its close proximity to the beach is very convenient 1. There should be extensive internet wifi connectivity in the room as well. 2. The lobby waiting area is too warm and humid.
it'convinience to go shopping and eating . it's near to the patong beach.it'very comfortble in the hotel . the receiption desk staff very bad service .no welcome ,no smile .no patient answer the custoner's questions.
Good location, neat and clean property with good size pool and gives value for money as reasonably priced. staff are good. Rooms are small and no F & B room service.
Good location, lovely food, friendly staff.
Clean and Modern Hotel Staff not very knowladgable
very close to night life and shopping. clean room. very central. calls to wrong room during whole night needed to disconnect phone line as i couldnt sleep with phone left in. very small rooms. hotel staff not rude but not friendly either.
Good hotel with walking distance to the shopping area and a nice beach nearby. The standard room was very small for to people with luggage. We upgraded the room to a family room for a very cheap price.
clear, new hotel small pool, small balcony
it's clean, the facilities is good, valueable for the money that our family spend No
Clean, friendly and a warm atmosphere Some staff had problems recognizing different currencies thus giving the incorrect exchange rate.
I liked the pool. i did not like the service of the receptionists. I did not like the wifi, if there is even any. I did not like the fact that I can't order room service because I checked into a room with a telephone that's not working.
Fabulous hotel. Staff were wonderfully helpful and always cheerful. We stayed in the pool access room and it was worth the extra money. Room service and restaurant prices were reasonable. Great location in Patong but away from the crowds - easy enough to walk into Patong or get a cheap tuk tuk or taxi ride into town. Fantastic pool. Pool was beautiful but could do with a better clean as there was some mould on the steps from our balcony into the pool.
the staff were very polite and helpful, the facilities were superb, large room with a very nice sitting area. the beds were really hard, i had to sleep in the seating area. the distance to the bangla rd. you have to take a taxi or a motorcycle.
The room and the pool No shave kit no hair dryer no toothcleaning kit no cd reader , air condition system no easy to use
Great rooms as well as a swimming pool, also I liked sauna. Close to the beach. Far from noisy places. the only thing I did not like about this hotel was quet expensive Internet. At the same time you can easily find a hotel with free wi-fi in Phuket.
Room: Nice rooms at poolside, even if not all the installations (water, electricity) are working. Location: Situated a bit far-off in Patong. Service / staff: At check-in, which at our stay was purely technical without a hint of a smile, guests are asked to sign a "declaration of liability" regarding fines for a set of rules (pool use, smoking in public areas etc). After pick-up visit by a Thai colleague, we were on our way to dinner and stopped by a guard informing us that female visitors had to be registered with the reception. At check out, staff informed us as follows "we check if you ve taken any souvenirs from the room with you". As everything was in place, they tried to charge us for "overly used bedsheets".
all staffs are so kind and very nice to guest.especially bell boy. nothing to comment
staff willingness to assist with traveller's needs, such as tour, and the courtesy massage and fruits are much welcomed. No face towels for 2 days for the 2 rooms booked during our 3 nights stay due to overwhelming busy holiday season. This is unacceptable as it is the basic of hotel service to provide adequate clean towels. Staff were inflexible and would not cater for breakfast packs when asked on the day even there was ample time to do so. They knew the day before when we settled our accounts that we have arranged to leave before 630am the next day.
I am grateful we were granted a 2 hours late check out Upon checking out we were requested to wait until the room was "checked" to make sure nothing was missing. That was quite offensive in a 4 star Hotel
the villa was amazing the swimming pool,living room bed room view was excelent i really loved my stay there its just that the window glasses was the kind that every body out could see inside
Confort and relax Little hotel czrs to loud specialy at night.
i like everything in this hotel , it was perfect choice for me and my wife, nice villa with beautiful swimming pool and view and excellent for relaxation.. far from everything.
The Rooms Were Beautiful!!! The Shuttle Bus didn't take you to the tourist hot spots, ie Patong Beach, Kata Beach.
Vary Romane. 25 miets far from the center.
The service there is very personalise. There a welcome letter when we first entered the room with our name in it. We required for late check out as our flight is at night, they tried to accomdate to our require and allow us to check out at 3pm.
Great location, wonderfull ambiente, absolute pleasure to stay in this resort. Very nice staff, relaxed atmosphere, the ultimate hide away, we will be back for sure.
Villa Zolitude is easily the best luxury resort we have stayed in so far. It is absolutely beautiful and every single element has been designed keeping a balance of style and comfort. We atayed in a grand villa which was huge and really luxurious...from wrap around windows to private pool to tub in the bedroom to rain shower in the garden it had it all! We were on our honeymoon and I highly recommend it for a romantic getaway. The food is excellent with both thai and western cuisine. We got couple massages at the spa everyday and the massage therapists were very professional and skilled...some of the best massages we have ever had. The staff were superfriendly and efficient and really took care of us. The resort is built on a secluded hill and really serene but there are free shuttles to the beach and shopping area for anyone who wants to go. Its a great place to stay if u want to get away from the hustle bustle of the main tourist areas but also easily accessible by cab for anyone looking to have a nore active vacation. Overall would highly recommend Villa Zolitude and will definitely be making a return visit!!
the room is spacious. excellent staff and services. there's many ants.
Highly recommend the spa. The Villa was lovely & spacious. A great place to chill. The in-villa barbeque was also excellent. The food was mediocre as they try to do too many cuisines.
Lovely pool area and very clean pool. super good breakfast with eggs if desired. Friendly staff. Very clean in public areas. The hotel is within walking distance to many restaurants. No children or noise from the pool because it is not an ideal family hotel. Missing cheese on breakfast buffet. Many mosquitoes in the Internet room. The same musician playing every night. He can not play or sing and have the same repertoire every night.
The limited knowledge of the reception staff of the English language, frequently leads to confusion and misunderstandings!!!
Very nice hotel, everything perfectly clean. Very pleasant staff. Amazing bathroom. Good location. EXCELENT *****Hotel perfecto, todo muy limpio y muy amables. Increible baño. Bien localizado I've had better breakfast, but sitll quite good.
The room with poolview. The pool was next to the pool. You could swim from your terrace.
Excelent hotel. Very good value for money. Internet is free but lan. I prefer wlan
Lovely layout at the room - separated shower facility and bath tab without no wall. Good for couple. Location and surrounding were also great. Kata beach was the perfect for us; not too much bustling like Patong Beach but also not too much quiiet like Karon Beach. If you would wish tranquil atomosphere, we highly recommend to stay at Kata beach, and the Tropical Kata Resort is one of the best hotel with your budget. THe width of the balcony is our favorite. Nice! You might not to be able to communicate with staff in English especially on the phone. Even they would understand the language, they are too premature to know how you wish them to implement your requeuest. It's a country side, don't expect too much, and make yourself to feel exotic, then!
Small and nice hotel in Kata Beach. Near to the beach and to shopping. Big rooms with shower and bathtub. Cleaned very nicely every day. Nothing really special but to our satisfaction anyway. The breakfast was not the best in the beginning. Probably cause it was low season. Anyway it got better and better during our 2 week stay (probably as more and more people came). Was still missing basics like cheese and ham for the bread. The gym wasn't very good in my opinion. 4 machines which were not very good. One was broken.
Value for money. Better lighting in room needed. No mirror in the bathroom, only wall mirror with no light above. Shouldn't charge for internet, it is a thing of the past and is now provided in most hotels for free.
Room was very nice. Advertised that they had fitness room - this was not true. Breakfast was terrible, internet expensive. Room was very nice although they do not have mirrors in the bathroom.?
Nothing. The hotel staff didnt have any clue how to handle customers. Nobody understands basic english and we had to struggle a lot to just order a set of plate and a fork. Their terms and conditions about not taking childrens less than 12 years is not explicit and we booked it thinking that children less than 12 yrs stay free. They moved to another hotel owned by them and that was pathitic. On the day of check-in (14th November) they did not even have electricity for the whole evening, with ofcourse no power backup. The hotel was stinking and staff was not willing to listen to us for any request. There was no hotel manager on duty as she went off at 6 and staff was in a shabby condition too, without any knowledge and understanding of hospitality. They should actually shut down their hotel or sell it to a professional hotel chain.
The staff was incredible. They made us feel right at home especially Nim. I loved the tours they offered very inexpensive, fun and our guide was knowledge, friendly and easy to talk to. They offer a shuttle service to different destinations to surrounding beaches. the food was delicious. It was a great experience would do it again!
3 big swimming pools all around the resort, so each one is not very busy...
privacy cost of food & drink
the chikingout is not fliksabul
Convenience Reception desk staff service
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
The room are nice. The main swimming pool is very nice ! You can't come with guest...
Staff very friendly, huge room and bath, very clean good value
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
The view of the Sea right outside the hotel , the Jaccuzzzi in the room was so awesome... !!
Room with Jacuzzi, View maybe Staff, Location, Food, Room Amenities
I like my room the best. It was on high floor with the balcony facing the beach, sun ,sea and the sky. A peaceful and romantic area and posh ambience which make me n hubby felt relax and at from the busy city of singapore. The place was perfect except that there is no water hose in the WC
The finer touches and attention to detail like choosing a scent for the ammenities in room as well as nightly oil burner with turn down service The location from main city and the lack of transfer service, only 1 per night with a limit of 10 people, this hotel is great if you just want to stay at the hotel or have your own hire car
Mainly adults staying here, free WiFi connection throughout resort, Spa was amazing, most of the staff were very friendly and attentive. Not enough lounge chairs to accommodate at full capacity, staff's understanding of English needs to be improved, public areas need more attention to cleanliness, sound insulation was poor between rooms & corridor, house keeping start very early so no possibility to lie in.
Receiption staff is the most freindly & feel very welcome. Pool side staff not so freindly,they more depand on races......
Good location, the facilities are good. Service was terible. Anyone can take an order and diliver a plate to a table. To diliver great service, this hotel needs to undergo a major leadership and attitude change. Staff recieves no training on all areas!
The hotel has a great modern design with wonderful views of the sea. The restaurant, the Plum, had amazing food and if you book your table early try to get the round tables inbedded in the furniture. Unfortunately they have not finished building the hotel yet, so from 9am - 5pm building works are taking place, which can be VERY noisy at times. They anticipated this would end by the end of August though, and to be fair it didn't really bother us that much in the end.
it's not good hotel,,,pls don't reseved,,,
The hotel was modern, the room was nice, the seaview was excellent! When I check in my room take a shower the room goes the water level in silted up to have a bath. I call thw one step service ( FO counter) all the towels and bathrobes is wet. I need her call housekeeping and engineer . Later engineer check and fix it . He say ( OK ), but no one to change my towels. I call it again after 20 min. She come to change it . At night time the shower room problem again. Next day I go to FO counter and tell here again. I need the shower room no problem she only say ( yes......yes ). If can't fix that I need to change the room . Finally no one follow up when i check out the shower room still water level is silted up to go . This is my bad holiday and unhappy experience and my friend's room is many ants. Why i give trips everyday no one follow up . I just want clean and facilities iis no problem.
Location was good. The front desk staff is the worst I've ever experienced in all of Thailand. I would move to a different hotel but I already paid for my stay and they refused to offer any refund. There has been no Wifi in entire hotel for 4 days and I've complained to front desk as well as many other guests who all complain of no internet but front desk staff tell all customer that internet is working when they know it is not!! I had hotel engineer come to my room to try and fix the problem, and talk to three other hotel guests on my floor who are also without internet, the front desk tell them the internet is working when they know it is not, they just LIE to hotel guest's face for 4 days now. The engineer test the routers in my building and he tell me two routers are not working. It was obvious the two routers needed to be replaced but engineer told me hotel manager refused to buy new router despite knowing the problem of numerous hotel guests complaining about no internet access! All the while, the hotel staff has had internet access for the last 4 days as I've seen them use computers in the lobby. If internet access is important or staff/management telling the truth, I would NEVER recommend this hotel to anyone. The staff & manager (Anutsara Yoyyangthong) of this hotel are nothing but LIARS!
How close it was to everything Bed was rock hard but other hotels in Thailand at this price point had the same rock hard beds.