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I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
The air condition noise is kind loud.
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
location cleanse price rooms breakfast great pool good and simple hotel small room not fancy
Room was pretty clean. Showers were ok. This place is a rip off! They're Still in the middle of construction. There is no facilities. it doesn't say on the website that there is no facilities yet. The pool is not ready. There is no bar. Half of the hotel is still not built. All you get is a room. That's it! And Please be careful with your money! They charged me 216 us$ for a overseas phone call that lasted 25 minutes. When I asked the staff why it's so expensive they were really rude. So even if you get a good price for the room they'll find another way to rip you off. If you lose a umbrella they'll fine you top dollars!
The room was clean and spacious and the facility seems higher in quality than the price would indicated The staff seems untrustworthy. You have to put down a 2000 Baht (or 100 dollar) cash deposit when you check in. When I was checking out, the staff claimed that I had not put down a cash deposit and that I had used a credit card. When I showed them my receipt for the deposit, they magically "found" the record of my deposit and gave me my money back. There's also a tour/travel coordinator who has a desk next to reception. When I asked to book a taxi to the airport, I was told that the rate was 1,000 baht (the going rate everywhere else is about 800 baht), and when I started laughing, the guy said that he would give me a special rate of 800 baht. The level of deception and trying to take advantage of guests seems to know no bounds at this hotel.
hotel is only 1 year old They are sill in the middle of construction, and it doesn't say on the web site there is no half of facilities but they still charge for all.The pool is not ready, fittnis is is no ready, restaurant and bar is not ready another part of hotel is no ready. All you get is room for what you pay full rate for 4 star hotel and you are getting facilities for 3 star hotel. Only what is good about this hotel is because is only 1 year old and location what is no so important when you are on holiday and you are no harry nowhere. Don't west your money and if you got time you can check few web site and find much better hotel where they are not rip off gests My room was paid in full from hotel.com and kayak to hotel but on my arrival in hotel they ask for my credit cart and told me they are doing for security reason. I am back home already 2 days and on my credit card is still writing pending $105,50 but for what? Sorry this is no way to pick customer.I am trevelling a lot with my husband and my family as well but for sure I am no coming to this hotel again. By the way Phuket is our favourite destination and we are going two times every year.
We were in Phuket for 3 days - spent 2 at one hotel and 1 at Sleep With Me. We ended up leaving the first hotel because this hotel is right by Bangla Road and all the other cool places and we were so happy with our decision! The decor is cool, the rooftop pool has a nice bar/ restaurant next to it so that was nice.. and the staff was SUPER nice! However, the hotel is starting to look a bit old - it was raining and there was a huge puddle/ leak by the elevators and we saw two cockroaches.
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
The quietness and location of my stay was the best part of it. I really enjoyed swimming in the pool with the great view of the ocean and my little friend working in the pool bar, who was always smiling made me feel better every day. I had lunch in the restaurant twice overlooking the ocean and the food matched the view for excellence. I will definitely be coming back as soon as possible.
the sea view, the tranquility, the food, and the price
The sea view is stunning! Too little facilities.
fatastic, recommended!!! it's really valuable to live there for several days. good seaview, good service, wonderful! no.
Ocean view was superb!!! There should be shower curtain since only a tub and water flew everywhere in the bathroom!
The beautiful views of the ocean (but only from some of the rooms). The patchy maintenance in some of the rooms - I had to change rooms 3 times before I got one that was clean and leak free.
It's not as close to the beach as i would have liked to, but it's been done up really well and if great for people looking for some peace and quite. I came across a snake (cobra) outside my room the last day i was there so that was a little unsettling. Other than that i have no complaints. Like most other hotels, the staff doesn't speak good english. But that isn't specific to this hotel, it's common around phuket
Very happy with our accommodations! Great pool with a view of the.ocean. just outside of town. Quiet. Good breakfast included. Good restaurant for lunch and dinner. Poolside bar. Nice place to stay.
An escape from the busy beach. Relax and quiet. Excellent for couple.
I enjoyed the pleasant views and cozy environment. Secret Cliff Resort is an experience that I would recommend to anyone traveling to Phuket, Thailand.
Was picture perfect. Great location, stunning gardens, relaxing pool with bar, spacious rooms with amazing views to the gardens and ocean. The restaurant has great food and amazing views to dine by. All the staff were very friendly and helpful.
Staff very friendly, huge room and bath, very clean good value
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
Convenience Reception desk staff service
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
the chikingout is not fliksabul
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
The room are nice. The main swimming pool is very nice ! You can't come with guest...
privacy cost of food & drink
3 big swimming pools all around the resort, so each one is not very busy...
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
it was modern and close to the night live it was still new and well looked after, modern and really neat
Friendly stuff, pool
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
Very nice hotel
The breakfasts were good. The staff were friendly. It was opposite the beach. It has a good pool, with separate section for little ones. It was on a busy street and it was a bit noisy. There was no grass or garden area.
I find it dificult to write anything positive: I have travelled "far and wide" but this hotel was not up to standard of the charges - the beach was nice. How can you ask this question if you do not "want complaints"!! Gym on top floor- locked-pool on bottom floor-room towels not sufficiently thick - hairdryer suitable for very short hair-translating money matters ensurs high costs- doors to balcony not suitable for children safety-some breakfast food prepared the day before
All facilities (eg pool) very clean and staff helpful and respond quickly to enquiries. Spa/massages much dearer than local centres. Gym not unlocked early enough. No cable TV program in room.
The hotel is near to the beach. The hotel is not for people who want to relax, very very noisy, we didn't sleep the 2 nights we were there.You hear every single sound from other rooms and doors close slamming.The rooms reserved Booking.com are the ones in the back facing the backyard and with a/c machines just outside the room.
The relaxing atmosphere of the hotel and swimming pool (even though it is small0
location and Keith Floyd restaurant. Also the Happy hour As said previously, the bathroom ans showers very poor
We liked the unique Thai style and the atmosphere of our private balcony overlooking tropical garden amd pool Like all tropical locations there were a few mosquitos and recommend that they provide insect spray in each room. The staff readily obliged
The hotel was nice and very comfortable. Also it was only two minutes away from the beach.
This property is very convenient to the beach in Patong and the staff are very friendly. The morning breakfast is very good and the facilities are awesome!! Make sure you get a pool access room if you stay here. The internet was very slow!! The prices for drinks at the bar a a bit steep, so get out of the hotel for drinks and food.
Staff helpful and supportive of needs.floyds resturant brilliant. Manager very effiecient basic rooms have terrible view onto concrete wall.
The pool acess rooms were fantastic and the staff were extremely friendly and helpful, which all combined to make this one our best holidays.
Very convenient location. Wonderful friendly staff. Swimming pool area for the Elite Pool Access rooms was available to all hotel guests and was sometimed very noisy
Close proximity to Bangla road, shopping and Beach Room was clean but a little neglected, we were going to ask for another room but the pool access was opposite a water feature in pool and in a corner making it the most private room/pool access area which was great and made up for the slightly tardy room.
Very nice Hotel, friendly staff and they have best Spa in Potang beach
Staff were extremely helpful, location of hotel was excellent and security was very good. Had to get in early for a table at breakfast as hotel was fully booked.