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It was a ideal location for our Holiday and we had good time all through our stay at the Hotel. It was very clean and maintained well. We look forward to come back with our family Members as well. May be the Hotel could have had a Disco or Lively Pub. Because, we had to go around searching for a good Disco and Active Pub. Anyway thats only our expectation. If they were there it would have been more good. Whatever it is we liked the Hotel a lot.
The pools were excellent. Paying to use the kids playroom! For goodness sake... I know it was only 50baht but still. If you are going to charge at least plough the proceeds back into the equipment in the room.
great！ I love their pool! Had so much fun
Water sports facilities are excellent this is the best place for families with young childrens.
all detailes are thouruoghly thought over in hotel design, lanscape, fruits in room, small details - comfortable stay, evening sea dining at Aqua restaurant on Friday little beds on the beach, too many people on the beach had to spend time looking ofr free beds for money
The Centara Grand Mirage is a fantastic themed hotel. I only stayed for a couple of nights with my partner, my son and his girlfriend, as a stop over, but we would definately return here for much longer. It has almost everything you could want right there in the hotel complex; including a private beach, excellent restaurants, bars, spa, good size gym, kids play rooms etc etc, and fantastic grounds with numerous pools, slides and a lazy river. The staff were very pleasant and attentive. The hotel is far enough from the noise and bustle of Pattaya to relax, but only a short Tuk Tuk ride to the action if you want it. I would recommend this hotel to everyone - families, couples, old, young - there's something for everyone. No Complaints, loved this hotel.
all new hotel, trying well to be a 5 star hotel overall staff did its very best to please guests. The staff at the bar was a let down, management needs to watch out. Besides that nothing negative to report.
Jacuzzi room is very romantic Check-in and Check-out counter should switch, check-out staff is double the check-in, that makes the check-in line very long
The business floor has a dedicated lounge with staff, daily cocktails and special events. Really nice. No
Swimming pool was totally inadequate in respect of sun beds available, the hotel has provided large pods, it means at a maximum about 20 people only can use these, there is no other provision for sun beds around the pool.
Rooms are very clean and comfortable. Staff seem very distant and cold.
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
Friendly staff and luxurious
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
Location, Service, Value for Money Liked everything
poolarea and breakfast
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
It was simply unforgettable stay with this hotel. Love to stay once more.
Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
The pool area is very good and the hotel rooms are very new and well design. No Problems
Everything was perfect. None
Staff are friendly , despite some handicap were eveident to certain staff when it come to communication , only for a few ...I liked the hotel , staff and the stay.. did not get enough time to explore most of the facilities offered ..I notice that according to my Ambassador statement the stay were unqualified for points.. I would like to know< why ..? ..Except for aconfusion when I went to the restaurant for breakfast on 9th ,when some one rushed to me and advised that I have to pay fr breakfast etc,not well explained either.. my booking with the hotel presumably confusing and I was held at the entrance quite a while and I was about to walk back , then they found out some thing like a special rate has been offered to me etc.NOT Entirely the staff mistake a s they weere following the PROCEDURES...i think they should have checked my records when I expalined abt my arrangement with the check in staf before stoping me at the gate and not even offering a place to sit.. any way these things may happen..although it is not common to me..
The hotel is new, clean, the service is good. It completely matched my expectations. It's a bit too business compared to relaxed atmosphere of Pattaya. The cost of Internet access in rooms is too high.
The location is the biggest advantage of this hotel
An excellent and luxury hotel surrounded by the sea and beautiful garden. I enjoyed the sunbathing and fitness at the hotel with excellent service by the staff. I will certainly come again. I was surprised that my creditcard used for the reservation was immediately used upong my checking-in to settle my bill without advance warning and without me putting my signature. The more surprising as in my subsequent stay at the Dusit Thani in Bangkok the payment by credit card took place only during checking out, which certainly has my preference.
Food. Honest staff. A lost wristwatch was given back to me
Great area, wonderfull place to relax.
The swimmingpools and view. They charge more than 500 baht for using WIFI !!! The hotel is getting old, and it shows. Especialy in the bathrooms.
Very friendly staff from your first moment of arrival at the taxi drop off,reception and taken to your room.All the people concerned made you feel as if they had known you for a long time and were friends who took a personal interest in you.Noting was to much trouble,excellent staff and facility.
Exceptionaly hospitable & friendly atmosphere with all homely facilities.
It was a big hotel, not crowded. The pool was clean, wifi was good. Shopping centers are nearby. The only drawback is that I had to walk from the hotel to go to the main road. They should have a shuttle service which could take us and bring us back to and from hotel to the main road.
From the moment we arrived - it was just perfect - stayed in clubroom which was AMAZING - fabulous staff who made one feel so special ! It has spoiled us for anything else - THANKYOU indeed ! Could not fault anthing !
First impressions were on arrival and a lovely hotel lobby . Thereafter my experience didnt match expectations. We stayed Club rooms and had access to club lounge . Standard and level of comfort was not what you might expect for a hotel of this standard.Club lounge in need of upgrade .
Like the location, cleanliness, and breakfast. I have stayed at this hotel annually for the last 5 years. This time when I checked out I was curtly advised I owed them a Baht 200 cleaning fee for wiping some spilled coffee with a hand towel. I was shocked and taken aback and told them I was an old customer but they insisted on charging this. I find this quite ridiculous and told them I would never return unless I got a refund and apology.
The hotel is by the beach road, which make things easy for us to go from one point to another. The room is big and sutable for a couple. the breakfast is ok, staff are good and very helpful, but they are always run out of food. The staff in the reception never smile at you and don't care that you are waiting for them to serve you even there is no one in front of you. Requested a non smoking room, but the room was smelly and I asked them to do something about it which they did but the smell came back again in a few hours.
Very clean... Parking lots are too far from the hotel building...
pool activities , easy goning with childrens and whole family , close to major mall in pattaya, on beach directly. simplly very nice , been there yearly since 4 years . lot of taxi drivers quing out side the hotel on both enterances, try to catch the hotel residents , fooling them , still i belive the hotel securieties staff can much about this . beside the nice sea view at rock cafe not there any more cos of these taxis blocking the view,
Excellent service and facilities The pool can do with a surfcace clean a little more regular.
I like the location of the hotel as its very close to the beach and almost the activities there.
The location was close enough to downtown Pattaya to be able to get to the "action" within a few minutes but not too close... Concierge service for organising excursions worked well. Did not like the style of the hotel. Very simple and basic rooms which were not very big at all. Overall price of the weeks stay was high when compared to other hotels within Thailand and even Pattaya but the quality of the hotel was significantly lower than would be expected at this price. Think that this hotel sells itself with the "Hard Rock" branding as otherwise there's nothing which would make it stand out from the 3-star crowd. Apart from the prices this hotel is far away from the 4-star hotel which it advertises to be.
The location was very nice and the staff was very friendly. The hotel did not give me an invoice when I checked out.Is this the normal practice.
Freindly staff, very nice and helpful The room is too small, the walls are thin, hence, you can hear every little sound on the next room, it was a nightmare
Everything about the hotel was just gr8-the location,the ambience,the rooms,Buffet b'fast,Room service-it was a very good experience in totallity.
Very good hotel
The position is very good for seeing most things in Pattaya and the staff were all very helpful. The fact that it no longer has a tennis court.
Lay out of room and view
Close to the beach. Good breakfast. I asked a quiet room with Internet. Received a noisy room without Internet connection. Later got a room change. Night party in the garden next to my room, no pre notice. 3 star hotel. I dislike.
The rooms at the Ocean Tower are beautifully designed and comfortable. Attitude at reception is not very Thai, close to unfriendly.
liked the open concept bathroom and the swimming pools the morning buffet spread did not have much variety
Swimming pool Staff are not helping
Swiming pools was nice. Too much extra charges! Not so worth of money!
Excellent Location right at the end of Walking Street but quiet enough to be relaxing, extremely helpfull staff
Very nice place! In the heart of walking street, but still peaceful place to be! Cool pools and everything! Recommend! I will stay there again in future. Wifi got to be free these days! I won´t never pay that 700baht day for internet access!
Close to the port, where you can take a boat to islands. Close to Walking Street, where many restaurants and shopping malls. Very friendly staff. I had to change the room to a Exclusive Delux because ordinary Delux room is not 4* but more 3* hotel room. Bathroom in Delux room is not very good. There was a re-construction near the big sweeming pool. There was a lot of noise there all day around.
This is my second stay in this hotel which is excellently located and offers great value for money. Second poolside with seaview is a big plus. Staff is very friendly.
Friendly staff, always helpful no
Situation is really good. There is a disco 50 metres away.The person who took the photos for the hotel web is really good because the reality is far away from those photos.Plenty of mosquitoes.
Excellent breakfast and swimming pool nothing to coment
The location was very good, at the end of Walking Street, by the sea, and in quiet surroundings. The swimming pool and the gardens were beautiful and spacious. Nothing to complain about, except that you have to pay 420 bath per day for using your personal computor in your room.
Unless you have a early raise to catch your flight....forget it....the hotel does exactly what it says in the tin...no glamour, no fuss...by the way, the swmining pool is more like a baby bathtab...but its cute..the airport drop off is a plus... The area is simply hedious..the staff friendly, but the girl at the reception she forgot to wake me up, and I nearly missed my flight back. She keep asking for tips even though I have just check in...weired...I guess, they are there to milk as much money as possible, knwing at the look of my face, that I will not be coming back in the hurry.
Nice and clean. Near beach, beach was quite dirty. Pool bar was under construction.
Very kind staff ....nice place .... still very new hotel Free internet ...that is a must ...else everything good
location is excellently located by the beach, fantastic ocean view, comfortable and design rooms, clean, quite, 2 swimming pools, good breakfast The hotel staff could not speak english. Not friendly. Usually staff at reception in first queue ask preferable form of payment(cash or credit card). but here nobody asked me, they have deducted money from my card without any comments even not printed receipt for me!!! copy of receipt was given to me only after my request. They know just few words: hello, check-in, ckeck-out, bye. Very disapointed.
The staff, location, and facilities. I love Thailand and it's people.
proximity to beach not enough lifts. waiting often 10-15 minutes or using staircase at breakfast time. too many russian tourists
The staff were very friendly and the reception was 4* but every thing was 2* When given our room it was dirty it needed decorating furniture need changing The hotel is only 3 years old the room looked like 5 years old. the new room we were allocated was larger and a little better. there was no BBC world news or CNN it was not a hotel for English speaking guests. the breakfast was stir fry pork fish not for one who had a heart attack.
Room was big and we got a high floor that we requested There was a mix up between booking.com and the hotel so they had no confirmation when we arrived. Therefore it took over an hour to check in. Hotel did not take American express card as garrantee
I like the closeness to the city area. The staff is amazing and helpful always. At the beginning the room did not smell so good... I guess it was the humidity.
Excellent staff very helpful and smiling Very nice location Nice swimming pools nice rooms Vey pleasant atmosphere
Very nice location, quiet, personnel very friendly, big room too many "budget" tourists, Breakfast buffet mediocre
very helpful staff. lovely room, and the food was good a little out of the way, about 15 mins by taxi to pattaya. but plenty to do at the hotel
Booked for a friend, but stayed at this hotel before. A nice hotel with secluded private beach. Efficient staff, and sapcious clean rooms. Good breakfast Wireless is at a charge. Residents have to buy prepaid cards. For a hotel of this rating, this service should be free of charge. The location is a bit away from the city.
The situation to the beach and view from balcony room was amazing. The service and amenities first class. Wish I could have stayed longer than one night. The room furniture was getting a bit tired. It was a shame the mosiac on the pool floor had worn as it hits you when looking down on it.
The facilities in terms of relaxation, i.e. pool, sauna, spa etc. The sea facing suites have a great veiw. The phenomenal service & attentiveness. They really appear to value you as a guest in this hotel!
The view was great and staffs're very helpful. Room was not clean. Empty bottle of water and left over cookies were left from previous guest. The room's pretty old but big. Sofa was dirty. TV Remote control didn't work properly and No free Wifi. On the second day we went out and got back at nearly 3.30pm. , the room wasn't done cleaning yet as hotel's housekeeper was not enough. Breakfast was just so so. Swimming pool is nice but no slider for kids. Also the Kid's room which's located in the fitness center in the other building was super small. Steam+sauna was charged 200B/hour. (None of hotel we've been charge on this kind of service. This is very funny to us.) Compared to other 4 or 5 stars hotel in Pattaya, this one is too expensive. "One time is enough"
The staff was very good. Rooms nice, but somewhat dated.The ungoing construction took away from our staying comfort.
Many swimming pools, have a private beach , may outdoor activities.
A great place to relax...great pools and sporting facilities..only costing 100baht to get Walking Street which is only a few minutes away Only one level of room airconditioning..COLD....ask a couple of times to fix it but temperature never changed cold..
Really nice people and clean love everything about it Nothing
i liked the sea view and the swimming pool i even extened to 5 days and got the same rate
The view was very nice, every thing was very clean, pool was clean and nice, staff were very nice and helpfull and well situated for shopping. The price was a bit expensive compare to the 5 star hotels that I have been in other places.
Nice staff, clean, great pools. Location is not good - although they run a shuttle service. We hired a cot for our baby and it was faulty - our baby fell out of it, was thankfully unharmed. The baby chairs do not have straps so are not appropriate. I had to use my belt to strap our one year old boy in the chair.The restaurants at night lack atmosphere - they need nice pretty lighting and they need nice soft music to play, maybe traditional Thai music.I felt that the hotel was expensive for what is was and it was not in a convenient location as Jomtiem beach was miles away, despite web claims that it is nearby!
nice salt water pool with good setting, beach front, clean and tidy. towels are of low grade quality, do not match the price and image of this hotel.
Very friendly staff. Excellent cleaning. Nice breakfast buffé. Cleaning of beach was not done every morning. Because of Pattaya a lot of plastic garbage floated ashore.
Room was excellent. Staff was helpful and courteous. Service was very good. Room service was a bit slow may be because of long holidays. Breakfast could have been better.
Beautiful room with Ocean View.Would like to go back again.The rooms with Ocean view are best value for money.
the best is the location, right in the centre of Pattaya. after check in and check our room, it was not clean, everywhere hairs. And as we have booked a deluxe room it looked very old. They should exchange their furniture and give to the rooms a modern look. very old school look. time for renovation.
Beach is very dirty
Exellent location, cozyness of the rooms, really friendly staff. Stayed in the hotel for several visits to Pattaya in a raw and intend to stick with it when I'm there again. On other hand would love to find out if they have some sort of loyal customers policy...)))))
The location and breakfast were excellent. Very noisy construction next door. Internet access is very expensive.
The entire experience was great.
- staff very friendly and helpful - good/central location of hotel - room relatively small
Pretty much everything was great. Staff was friendly and efficient, facilities were very nice, pool was great, etc Restaurant is a bit pricey for the area, the jacuzzi was dirty and weak, and I didn't care of the "minty" bathroom amenities.
The whole experience was great. Great Hotel for the money
Room view ,