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The staff is very friendly and go above and beyond. They are amazing at what they do. The hotel gift shop is very over priced. $5.50 for one water. There isn't anything to do other then the pool and the beach is 30 minutes away. Not too far but still have to get there especially if you choose not to rent a car and pay their $15 per day charge to park it there. Restaurant food is good, but limited selections. The entire hotel smelled like marijuana because the AST sorority girls were having an event there and were smoking all night in their rooms. Staff were very quick to try to stop it and spray the hallways and rooms. The event floors are very large and theres a lot of event rooms to choose from with a mail room up there and business center. Beautiful hotel, but expensive and kind of boring other then the bars inside because the location. Expensive necessities. Expensive parking. Restaurant menu is very limited. Walk way that goes through the hotel outside behind the restaurant I believe is where it's located, has no lighting. The Wifi sucks horribly. Constant disconnecting even the people that paid for extra wifi had problems.
More than the hotel, Jacksonville downtown was very disappointing. Felt that it was not worth the cost of hotel to stay in down town. Hotel facility was okay but also was not worth the price I paid for.
Excellent from the valet parking, front desk personnel (who remembered our name), wait staff and all others. Location was ideal and could walk to most everything.
Great location, great view, clean. Staff were all very nice and accommodating. Impressed with the recycling and conservation efforts throughout the hotel.
The place had just been through a natural disaster but you couldn't tell at all. Friendly staff and I brought my dogs, so the pet friendly policy was my favorite par. Pretty sure the band Phish was there nutty I can't say for certain. Definitely saw Chris Kuroda mulling about. Good times. More cowbell please.
Free wifi and USA Today. Reasonable bar and food prices. A little expensive.
The beds were amazingly comfortable! And the view was great We paid to to park in garage and the garage was full so we couldn't park in there
Sheets and towels. Fast service even late at night. Asked for toothpaste and security girl was up in literally two minutes. The sliding glass door actually opened up for fresh air. Shower tub instead of walk-in. Sink didn't drain well.
Staff was excellent. I booked the wrong room type and the helped me correct it immediately. Top notch customer service at the by the bellmen, and front desk.
Convenient to downtown and dining options. Top floor room air was very weak barely kept room at 75 degrees, the beds were very uncomfortable, and the breakfast options were over priced.
The views were beautiful! Great staff and location. The hotel was noisy even in your room. They have complementary earplugs got you because of some construction going on and you can hear everything in the hallway and room next door.
Professionalism from all front of the house staff. Pet friendly!!! Superb dine-in experience. Great room configuration with a view. Fitness center free weights and resistance machines were great. While I've always respected the Hyatt brand and been a guest several time I've been a long-time Marriott member because of the range, and availability, of brands they offer. I may need to reconsider my loyalty after this latest visit. I secured two rooms to accommodate my parents, sister, me and my wife after a very long day at the Mayo clinic. Turned out to be just what the "doctor ordered" for all parties. My wife encountered a front desk staff member with a poor attitude during the night shift around 3am. She observed the young lady interact with several guests in a way that indicated she clearly did not want to be there or be helpful.
The only issue I had was that the front desk could not locate a key for the mini fridge so that we could use it.
The location was great. Rooms very comfortable, excellent room service. Friendly and helpful front desk staff. Parking, front entrance is a bit cramped.
Welcome from the concierge Bathroom toilet was not clean
The location of the hotel was great since we came in town to see the Christmas tree lighting and boat parade. The room was set up nicely,enjoyed the large bathroom and flat screen tv We booked a handicap accessible room and were put in a regular deluxe room. The air conditioner froze at 1:00am and the maintenance man had to bring a fan to the room. The sheets on one of the beds had a huge dried blood stain. Requested a chair for the shower and it took 6 hours to get it. The cost of the items in the mini fridge are a joke $4.50 for a can of soda.
Great hotel in a great location. Everyone was so friendly and helpful. The food in the restaurant was much better than expected from a hotel. The cocktail menu was fun and surprisingly creative. The rooms at the Omni were very clean and well appointed. The guys were great, but valet parking is just annoying.
Only valet parking offered. The parking lot next to the hotel, which was not affiliated with Omni, was supposed to be $10/day max but we were charged $20 each morning when we were leaving the lot because "the time resets at midnight, therefore you are charged $10 till 12:00am and then $10 for this morning". The thermostat in our room did not work correctly. We reported it to the front desk, but upon our return to our room that evening we noticed that someone changed our fan setting from "auto" to "high" but the thermostat still did not read correctly and never cooled properly.
The pool was closed
Nice spacious rooms. Very clean and tidy. Windows needs cleaning. Noise travels easily from other rooms. Night light in room would be nice. Lacks USB ports. Entry drive not very well marked.
The breakfast buffet was fantastic.
Bed was very comfortable, and room was clean. Wifi not included with room. Must pay $15 to use public parking or $20 for vallet. Water in shower never got hot.
No helped is with our luggage when we arrived. Had to load, unload and wheel logguge cart ourselves. Someone's used razor left in shower. Used coffee cup in KIERIG machine. When leaving the next morning, there was a luggage valet guy and we were told that we HAD to use him instead of using the luggage cart ourselves. He loaded our luggage and took it outside, where he abandoned it on the curb and walked away. My fiancé was getting the car (we were instructed to park in next door lot instead of parking deck bc we were traveling with a kayak in top and was too big for garage heighth). While I'm standing by our luggage still sitting on rolling Cart outside of hotel, a valet guy pulls up a car then backs it up directly in front of me. I asked him if he could pull forward since my fiancé was pulling in right behind him. Instead of being helpful or moving the car, instead he just shrugged his shoulders and went to get another car. So we had to park on the other side and load all of our luggage ourselves (although plenty of staff seemed to be around except the actually luggage valet that we foolishly already gave a $15 tip too.! Very rude people here!
Very pleasant to deal with, quick valet. All of the staff were very nice and respectful when dealing with customers. You felt as if they were all there to serve just you. Local points of interest aren't far at all either Everything was perfect
For the price of this hotel it was well worth it. A built in jacuzzi in the bath tub was an nice and interesting experience. Nothing looked like it needed any type of renuvation anytime soon. The breakfast is free but somewhat unorganized. They should just make it a buffet style. The servers wandering around trying to figure out who's order was taken and not taken was laughable. Many people's time was being wasted. It's as if they are trying something new and going through the phase where they are figuring out it doesn't work very well.
Neat and the staff are courteous. The so call hot breakfast was not so hot but cold. Limited menu.
Accomodations were nice although our room was canary yellow with no pictures on the walls and a lack of decorating. Thdy need to retrain thd cleaning crew as our room didnt look like it had been vacuumed at all. Overall, it was worth the price we paid. Lack of attention to housekeeping
Location was great and passes to gym were great also Bed and shower were dirty ... Not up to pair and definitely not how it displayed online. Would not suggest hotel to anyone nor come back
Poor greeting upon entry. Was given a filthy room. Went back down for new room. Same thing. Another filthy room. 'X' came up to let me into the second room ('X' is really the staff person's name) and it was almost as bad as the first. 'X' told me to wait and someone would be back up. Wel, after standing up eating my dinner and waiting a total of 15 minutes I went back down stairs and left the hotel. The hotel still billed me even though after speaking with 'X' he said he couldn't waive the charges, but I got the fact the manager could and 'X' said they'd have charges removed. They didn't. American Express is working to fix a four night billed stayed from this miserable thing called a hotel. I didn't want to spend another minute there. I didn't like anything at all.
Super freindy and clean A little slow at check in but not to bad.
Great location for us: near to where I want and between Jacksonville and Beaches, with decent mall and eateries very near by. Opaque rate offered was very good. TV channels via Xfinity were quite good. Staff, esp. breakfast, seem to be eager and friendly. Facilities are getting aged with lack up maintenance. E.g.,: room carpet was old and wrinkled to a degree, my wife almost tripped several times. - Safety concern. (Work) Table is very small and inadequate. Small alarm clock was unplugged (for reason) resetting the time is near impossible. Complimentary Hot and Cold breakfast were very basic, compared to national chain brands, say Hamptons, HI Express, etc.
I like the whole concept of this hotel but it really needs some attention paid to keeping it maintained. Seriously needs better quality pillows. Both lifts at pool and hot tub were not operable. In our room the only toiletries were 1 small size bar of soap and 1 lotion. Definitely glad I bring my own or would have had to go to a store. Just looked like management needs to pay more attention to the little things and or owners need to invest in a little tlc.
Friendly staff, nice clean hotel.
The rooms where okay- the breakfast was awful. It was either hot or cold choices- and hardly enough to fill up a six year old. All the room service did was give us new towels.
Didn't Jacuzzi didn't work, tub didn't hold water. Room never cleaned the whole time we stayed. When we arrived the A/c filter was caked up with dust and dirt and they didn't offer us to another room. They're maintenance guy wouldn't be in until next day so we had to sleep in that room with dirty air filter. The a/c struggled and the room was musty. After the filter was cleaned the a/c worked better. Lock on out side of door was in disarray. The second night lock wouldn't work had to have the cards redone. Breakfast was worse then I think prisoners in jail eat. We were asked in the morning hot or cold. We requested hot and the only question they asked was our room number. Other tables were given choices very little but they were asked. The food was rationed like they were going out of business. I could go on but this hotel ruined our family trip. I was sick feeling all day Sunday. I have requested a refund but there has been no assistance with this request.
--Didn't know how to change card used for bill --Verbally gave wrong room #, then began to argue with customer about it --Gave a key to an occupied room
It was quiet Maid knocked on door at 10 am. Don't wake me up early.
Ease of proximity to concert events; Like being in the building with a major restaurant which is always first-class...Ruth Chris... Suggest you consider a shuttle bus (perhaps WITH a small pay rate) both "to and from" major concerts which happen quite often. That would be a perk for your hotel, and it it were a "reservation only" situation, then that would be fine...That would top having to hail a cab or other options which can be kind of stressful. Pass this idea on to their management please! Cal Duke St. Simons Island, Ga. 31522
Parking was chaos. And they make you pay to park at the hotel. Also no hot water in the morning
Location When we got there the room had a moldy smell and it had a humidifier on like if the room had been flooded and recently dried. We complained and they acknowledged the smell and gave us another room ruby away, but my question is WHY put someone in that room in the first place? With plenty available rooms. That left a bitter taste in my mouth.
The Dolphins in the waterfront The Landings, not your fault and our room was very damp. It felt like they just shampooed the carpet.
The lobby is large and inviting. The rooms are a good size except for the bathroom. The bathroom is extremely small. The hallways are dark and musty. But when those renovations are done will be glad to stay there again.
Will NEVER stay there again.
location air conditioning units loud and old. carpets and bathrooms sub standard.
Location is awesome. Staff is great. Bar and restaurant were pretty good and convienient. Air conditioner worked but was extremely loud I would chug every 5 to 10 seconds and pull you out of sleep. Soon as at turned off you could get about 30 mins of sleep before it cut back on. One of the biggest weekends in Jacksonville for tailgating or people needing ice you would have thought they would have had more than one operational. I was on the 4th floor and had to go exploring and after checking 5 other broken ice machines I found one that worked. I didn't like the fact that I had to pay to self park. Why would you charge someone to park at your hotel that already paid to stay there? If your gonna charge $20 for parking probably should be all valet.
We did not like that online photos showed renovated rooms while they put us in a non-renovated room.
completely run-down, renovations going on, but not what we expected
It was dirty. There was a crack in the ceiling with apparent water damage. The hotels in the area were sold out and guests left with no other options. Disappointing. Shouldn't even be allowed to have guests. Seems like their renovation has been going on for years.
The view and location
Great location Hotel is very run down
Good location with hotel shuttle to Veterans Memorial Stadium for $6. once renovations are completed, could be a very nice hotel. Shower did not drain very quickly. I was standing ankle deep in water while taking a 10 min. shower. My view was of the roof and air conditioning units. Have to pay $10 to self park or $12 for valet parking per night.
Lobby and breakfast Rooms not cleaned and too small
Bed was comfortable. Not terribly expensive. Convenient location for my business in Jacksonville I was testing in the morning and asked the desk clerk if I could get a banana from the breakfast area and he wouldn't give me one because it was roughly about 45 mins before breakfast opened. I wasn't happy about that. The hair dryer was one million years old. AC was weak. Shower curtain rod was broken so the curtain wouldn't stay closed. They wouldn't allow my father to do a late check-out either. Mostly small things that added up to an unpleasant experience.
I día have a wonderfull staying ay the hotel the Stuff Is real nice.
It was central to where I wanted to be, even if hard to get in and out of due to a one way street. Bed and pillows were comfy. It was quiet. Fitness center was a joke. Nothing worked and lights kept timing out after about 3 minutes while I was on very noisy treadmill. No cord for phone on nightstand. Business desk way to high to use as a desk. Keyboard in business center sticky and printer there barely printed boarding pass due to low toner. Mold around outside of tub. Inside of bathroom door was literally shredded and peeling. Yogurt was frozen, powdered eggs cold, sausage gravy cold, biscuits rocks, no breakfast meats. Coffee in breakfast area was horrid, and I can drink most coffees. Staff lacking. Not one housekeeper returned a salutation or greeting. When I was in lobby and asked someone where fitness center was, they sent me to other end of hotel for breakfast area. .
Great place to sleep over. Wonderful staff, rooms, breakfast and beautiful grounds. Great location when there is no road construction. Hard to exit and hard to find when dark.
The hotel and rooms are being updated but you can still tell it is an older place.
The staff at the Continental Breakfast was very rude.
The staff was very friendly and the room was very clean and comfortable
location, price. Over the years this hotel has declined, and is now "tired" Worse than that, the room was very dusty, (you could write your name in the dust on the lamps). The mirrors were spotted, indicating its been awhile since they were cleaned. The lady who checked us in never looked up from her computer the entire time we were at the counter. Rude, detached. Definitively not interested in her job. Its likely I will be looking for a new Jacksonville hotel.
I'm easy to please an there was nothing wrong with the customer service or cleanliness of the hotel itself. It's to much construction going on around the hotel. To getting into the hotel is a accident waiting to happen. Even thought this is not the hotel fault, I feel like it's was still a turn off for this location
Flexible with late arrival check in. The bathroom was disgusting. The room smelled of mold and mildew, as well as overly stuffy. The mattress was hard making sleeping extremely difficult.
Good value if you need somewhere inexpensive to stay. Staff was friendly. Facility is dated and it shows. Would recommend a holiday Inn (for the same price).
Close to airport and I-95 Breakfast was a disaster, little food like cereal, milk, and juice put out, people grabbing and cutting in line, only a couple of tables to sit at, and about 25 people trying to eat standing up and juggling cereal bowls back to their rooms in the elevator since there were not enough tables. No employees around to help monitor the chaos. Room was very noisy. I woke up several times to ask people in the hall to please be quiet. Upon arrival, I signed a promise not to smoke or bring a pet, but there was a dog barking all night in the room across the hall, and the family next door had their TV blasting all night, followed by slamming doors. Our bathroom had a smoke odor coming in the bathroom vent, so I think there were smokers in the other side of our room. Seemed more like a temporary residence, with no enforcement of rules.
Location The next morning after check out the three of us had a rash on our face. It could've been the detergent they used to wash sheets but other than that the stay was okay. Sink was clogged but staff quickly came to resolve problem.
Access to airport was key and room was sized for my quick stay shower head was poor
The room was very clean and the staff was friendly. The hotel was close to the airport. Check-in was quick and easy and I was offered a complimentary bottle of water. Upon leaving I was offered a shuttle to the airport. There is an issue with the doors in this hotel. When someone lets their door close, it slams behind them. I was there about 8 hours and must've heard 100 doors slam. It was impossible to sleep over the noise. I even turned the air conditioner on the setting to run constantly in an attempt to block out the noise but it didn't help much. The juice in the juice (at breakfast) machine was warm and breakfast was overprocessed food. There were no close restaurants. There were no lamps in the room, only harsh, bright overhead lighting.
Bed was uncomfortable
Friendly staff. Clean rooms. 2 minutes from airport. No complaints
For the money, this was an excellent value. The room was very clean and staff was pleasant. Although the breakfast was a little on the skimpy side, I didn't mind one bit as I only paid $67 for the room including tax.
We stayed a night before our cruise. The hotel offered a free shuttle from and to the airport. It also shuttled us around to a shopping center which included Wal-Mart, shopping centers such as Ross, Old Navy, ect. which was conveniently a mile and a half down the road. The front desk was very helpful, drivers very friendly, and overall a wonderful place to stay. Not to mention the price was awesome! The shuttle also shuttled us to the cruise port for a $16 round trip fee. Which was much cheaper than a taxi! No complaints at all.
Location was great, a mile from the airport. The room was clean. Overall very impressed and wish we had our room for more than just one night. The room is small but we are used to that because we live in New York! Pretty sure that is to be expected though. Loved our stay
Over priced! No refrigerator in the room, or ice maker on the second floor. Spartan but clean
Comfortable bed. HBO. Quiet.
Loved the modern feel The shower was slippery and the lighting isn't the best for doing makeup, but minimal in comparison to the overall experience
Very nice location. They do not have microwaves.
Everything I needed was either provided already or within a phone call to the front desk. That I couldn't stay longer
room was clean and nicely appointed. The breakfast sucked big time. IE coffee bot empty, no bacon, food not very hot, although scrambled eggs were good. I was there at 9:00 Am (ends at 10:00 AM) and there should have been food available, especially the coffee dispenser level which should have been monitored regularly! They charge $6.99, however I received a free ticket for the breakfast at check in. Glad I did not pay for it! Did not sleep very well as I was situated near some mechanical room and keeping waking up from the noises it produced.
Had a great two night stay close to major express way. My room was clean and staff was exceptional. I felt welcomed from the moment I walked in the door until the moment I left.
Our stay here was great, it was a clean and spacious room. The bed was comfortable and clean! They have a great policy in that you will be charged $200 if caught smoking in the room, so as you could imagine the room had no stinky smoke smell. Of course the room was the best experience but not to far was the continental breakfast provided with your stay, there was no need to upgrade to the full breakfast bar as the continental food was sufficient for a full hardy breakfast! Wifi was slow! Tried to watch Netflix but it kept freezing up!
Great and responsive staff, location near some of the best food in Jax. Elevators were in poor repair with expired certifications, and the included breakfast was pretty disappointing.
The price and the room To much running in the halls
My daughter couple bugs bite.
-The bed -The room -The location -Misinformed on booking - Rude representatives
Location Food, pool area was not cleaned daily, room cleanliness was sub-par. Not what was expected from a Ramada
Staff was very accommodating! Room was very clean and comfy which was perfect, because I needed a nap! Wifi was down.
There were lots of little things that needed to be fixed. Lots of tiny eyesores like water fountains missing things, power strip on the pool deck, leaking water faucet, leaking something upstairs dropping on bathroom ceiling... Faucet dripped one cup of water an hour. Could hear all night. AC went out around 4am, hot room by 10 am.
Rooms and facilties were clean and smelled nice Hot shower Clean sheets and towels Nice lobby-clean Okay decor Nice and professional lobby/front desk staff Hot breakfast-food was typical cheap hotel food Breakfast food line was dirty-needed atttendant to clean and refresh food, spills eveywhere on tablecloth, line, etc. Not many choices for muffins, rolls, not very tasty-we elected to save our money for hot breakfast and eat out-better value Resturant decor and paint job was sloppy-paint spills all over tiles, wndows, etc.
I loved The fact that there was a bar on premises and that they had amazing food... The bar staff was awesome very helpful That the bar closed at 10 o'clock
Swank look to this hotel. Good location. Spacious parking lot. Professional staff. Comfy pillows. Nice bedding. Cool bathroom doors and sink. Secure elevators. Recycling! Would stay there again. The air conditioner would run for hours at a time and not keep the temperature we set. They must have an indoor pool and it must've been below our room because we heard the screams from it all the time. They do not want you to use their electricity because the outlets were few and far between and hard to reach. No refrigerator or microwave.
well they didn't have any rooms ready whenever it's time for check in
The night staff was great but in the daytime very poor night had to bring us towels every night Stayed 3 days & never cleaned our room and we asked twice
Room was very clean. Close to airport, we just needed to catch an early flight out the next morning, so it worked for us. Rate was okay for what it was, it definitely should not be more. Room was very very tiny. Towels were threadbare, they need to be thrown out and replaced.
Location was very close to where I needed to be. The room was the smallest I have ever seen. The bed was full size instead of Queen. No closet in the room. It was a shelf in the wall with no hangers on it. Towels were filthy. Wanted to check in at 2:25 when I arrived in town, but was told there is a $25 early checking fee for anytime before 3pm. Asked for a larger room and said it was an additional fee for changing rooms.
I didn't like anything! The extremely small rooms!
Almost nothing. There is a Waffle House in walking distance. No check in early unless you want to pay $25 extra. Even if they have a clean room waiting for you, no check in early. My son and I got there at 1pm, no check in early. We slept on their couch until they let get our room. Would not recommend. Only reason I'm back is because I had already paid for the room along with my cruise. Too bad staff can only do what Mgr says. Makes no sense to have room ready sitting empty. I understand if they had housekeeping to clean a room for you, but I was told by the staff my room was already cleaned, but I couldn't get in until 3pm. They weren't kidding.
I HAD TO RE CLEAN MY BATHROOM AND THE AIR DID NOT WORK PROPERLY. I did not go to the front desk because for me it was OK. Not a fan of the air. But it was a hot night. The fan served its purpose
Waffle house in walking distance. I've already reviewed this hotel on my last stay. I'll just repeat that if you want to check in at 2:59pm, be ready to pay $25 early check in fee. Check in is at 3pm, not a second earlier.
Overall it was a bad hotel. They are renovating and I'm sure more improvements will come. The staff were really good. Many restaurants are only a few miles away. As well as shopping. For the money you pay the value is good. The room was small but you are there to sleep. Slight musty smell in the room but it went away after running the air conditioning.
Big comfortable bedroom hot showers
Clean room friendly service
I love the staff very professional and helpful....room weas clean but small The hotel was packed no where to park the cars was everywhere but other than that ill most defently be back
Plenty of outlets, very comfortable bed, very clean bathroom facilities, Needed another pillow or 2, 2 person/single bed with only 3 pillows, air conditioning was 3' away from bed
Very basic hotel. Very clean, very friendly and kind staff. The room was very clean, the cleaning service was great. The only fallback was the toilet at night would not flush right, and the refrigerator was not getting cool.
The facility was beautiful --grandson loved the billiards and work out room.Too bad we could not use the pool...very cold The restaurant--Garden was terrible---every thing was bad
very close to Wolfson's childrens hospital which was the reason for our stay. My wife is allergic to room spray and we called ahead to ensure the cleaning staff did not use it. When we checked in, the room was sprayed and it was very strong. There was no operating window so we could not even air out the room. We had to check out 10 minutes after we got there. The staff said maybe we could try another hotel. I drove the 4 hours home instead.
Cleanness and service Rooms on the outside doesn’t feel safe, about 3:00 am someone came and knock o our room door for two consecutive minutes banging on the door like crazy, we didn’t answer,, next time if they don’t have nothing inside the hotel ill cancel my reservation.
I would have loved to give a better rating, but power went off right after midnight, it was very hot could not get ice, I was hard to see to take a shower the next morning and there was no breakfast. I relize it was not there fault but I think they should have offered so sort of refund.
If you want a good night sleep don't stay here. I checked in and while unpacking I heard lots of noises from nearby rooms so I decided to get another room in a different part of the hotel but didn't help at night the constant noises from doors slamming and having a comedy club on premises doesn't help with late night shows. So I had to check out early from lack of sleep and will never return or recommend this hotel.
This is not a hotel for humans. This is a farm for pigs !!
Nothing Bed was hard, couldn't control the air conditioning. It was either too cold or we had to turn it off to warm up. Then we got hot.
Secure doors inside and outside. Security...felt very safe as a single woman there. Employees very nice. Rooms were very clean and accommodating. Nothing
The AC Unit couldn't get the room cooler than 78 degrees. Even though the rooms are non smoking, people would just smoke right outside their room. This would result in rooms being filled with the stench of smoke. For a 5 month old and a woman who can't stand smoke to the point of vomiting we will not be staying at that Ramada inn again.
Nice pool, secure facility, very close to interstate Under staffed, old mattress, small TV, worn carpet, lack of sound proofing, unsecure wifi, old furniture
Openeess, secure facility for a family. The courtyard where the very nice pool area was would be great for a family. It is spread out, rooms are not on top of it. Aged interiors. Because I need silence to fall asleep, the older AC system wss not quiet with m enough for me. But I'm picky about noise.
It was our last day at the hotel and we had just finished breakfast. We stayed there with our four month old daughter. We left the hotel and drove away. We got to the target down the street and saw that my daughter had soiled her diaper up to her armpits. We raced (safely) back to the hotel (I of course introduced myself and said I was previously staying in the hotel) and i simply told them that my four month old had soiled her diaper horribly and I need to enter the room again to wash my baby in the tub. They understood completely and gave me the room key to my previous room. Even though this occurred before check out, my family and I were truly blessed by their helpful attitude. N/A
Sat. night was very busy as there was comedy night...I could not finda parking place near my room.. After the show was over, I could move my car near the room. Otherwise, the stay was great.
Nice lobby Room was unclean and smelled. Co-workers room worse than mine. They checked out to another hotel. Wish I had done the same.
The room was amazing with a great view of the Tapastry neighborhood, tall ceilings, comfortable bed, and superb layout. It was a little hard to find at first, but overall, it was a great stay.
Ease of facilities Value for money Comfort of bed Space Good parking facilities Not much
Nice clean hotel in a good location. Shower is nice and roomy but unfortunately its roominess is ruined by low water flow. Other guests are very noisy even after midnight.
The rooms were great and very clean as well as the pool. The girl at checkout was not very nice. We asked for another receipt and she said that the receipts would be the same and she really didn't want to waste paper. The bartender on Saturday wasn't very nice. She had a condescending and snooty attitude and made us feel very uncomfortable like she was profiling us. She had other customers around the bar who were older and appeared to have money. She seemed to look down on us. We had just come back from the beach so of course we weren't dressed in our best attire but we weren't dressed inappropriately either. Overall, we probably won't stay at Indigo again even though we really enjoyed it the first time.
The staff was extremely accommodating. The rooms were clean, the desk chair- super comfortable (might be a Henry Miller), breakfast was great (if you can get a room with breakfast included....it is a great value, particularly if you enjoy steak and eggs...!). The view was nice (we had a lake view, and were on the 4th floor). The hotel is in Tapestry Park, which has several additional dining choices, all within a short walk of the hotel (5 minutes or less), although the restaurant/bar in the hotel is very good as well. The Saint Johns Town Center shopping mall is maybe 5-7 minutes away. Nothing! I'd stay here again in a heartbeat and would recommend it to friends and family.
Great proximity to excellent finer dining restaurants/lounges, shops, and boutiques. Very comfortable bed/bedding. Relaxing atmosphere /decor in hotel and rooms. Ample space in room with a well designed layout and tastefully decorated with an artistic flare.
The weekday breakfast buffet included meats, cheese, croissants. That was really nice to have a greater selection of proteins on the buffet. The front desk staff needs a little more training on the hours of the amenities and which rooms have feather free, etc. Overall, very accommodating staff, , who always went the extra mile when a mistake happened. Great hotel ambassador!
They had an issue with their water and moved me to another hotel with out issue. That really impressed me.
The location was good. There were plenty of places to eat. The staff was great. They chose to have the carpets and apolstry cleaned during our weekend stay. This made navigating the room afterward very difficult. We came back from on Saturday and the floors were soaked. By check out the following day they were still not dry.
Clean rooms and excellent staff Outside of building can benefit from some new paint or pressure washing. Outside doesn't show how nice and clean it is inside.
Convenient, nice room, clean Walls were paper thin. Could hear man next door on the phone.. Not very many stations on the tv.
Staff was outstanding, very friendly! wish they had queens instead of fulls!
The staff helpful attitude and fantastic room made this trip so much better. That i could only stay one day. I will definitely be back.
Perfect location very comfortable very clean very professional everything was off the charger the best very comfortable shower was off the chain Only one thing I can say the air conditioner was hard to adjust that's it I had to call for the front desk to help adjust the air conditioner other than that super place
Ladies at from desk was very very nice.room was very clean.no noise sleep very well. I will stay there every time i am in Jacksonville. Thanks for service. No
Location, customer service, free breakfast, cleanliness
Great, friendly, welcoming staff! Offered water and candy upon arrival, too. Lots of people staying here. Location marked down a bit due to being off I-95 passing thru. But lots of restaurants around. Everything higher than I expected. Parking circled building so at night my wife didn't feel safe going behind building. There were lights there but very few people.
The Our staying was nice Nothing's
Off the beaten path so the parking lot was not overly crowded. Water in the shower got hot quick and had good pressure. Wifi wasnt too bad. Not the quickest but it was stable. For the price it's ok. Hotel is renovating. Construction noise throughout the day. Hotel is non-smoking yet smells of weed. A/C in room was not powerful enough to get the room down to desired temperature. No mini-fridge in room. Not sure if it is like this in every room, but the couch was disgusting. So there was no sitting except on the bed. Pillows suck, my arm is more comfortable. Hotel staff are SLOW!!! Went to front desk to ask for toilet paper. Over an hour later house keeping shows up with the toilet paper as we're leaving the room to check out. Yeah, needed it over an hour ago, thanks red lion. Heater felt as if it was blasting in the corridors. No on demand entertainment so forget about watching any movies. The tissue box was empty when we checked in and still empty when we checked out. And the most irritating part... 3 different times I had to go down to the front desk to have the key cards reprogrammed.
Wasn't as clean as we would like. I wouldn't rate this a 4 star hotel. Breakfast and staff were great. That would be the only reason to stay here again. Older then expected, small bathroom, loud AC unit, noisy area, broken pack n play and wasn't in our room like we asked.
Dirty wash cloth hanging in shower Empty food containers under bed skirt
Staff was friendly and the rooms were very clean.
i like that they take you to the shopping center and airport free and the breakfast was good and the rooms were very clean i thought that i would be paying 123 dollars for two nights but when i got their i was charged 178 dollars. each day i had to pay 9 dollars tax and 20 dollars per day hold. i got the 20 dollars per day back but i think they should tell you that when you book the room so you can be prepaired for the extra charges on your card.
location is perfect for early morning flight Decor is pleasant Roaches in the tub drain and the A/C made loud noises at 4 AM waking us up. Desk clerk told us renovation is just beginning, starting on our floor.
It served its purpose but there was nothing special about it. Breakfast was mediocre. Staff wasn't very knowledgeable and couldn't answer questions regarding transportation to the cruise port despite 90% of the people staying there were going on the cruise.
Staff was friendly and rooms were nice and clean.
Location was the best part of the hotel. It's located near lots of shopping and dining options. Security and cleanliness also rank very high on the list. Needed a tad bit more parking. The nights we stayed, the hotel was booked up because of a music festival in town so we had a hard time finding a parking spot when we got home from the concerts.
Beautiful and quality facility, receptionist was wonderful
The room was updated and very clean. I really appreciated the room design with the extra sitting area. The breakfast was beautiful prepared and the cooking staff was sweet and funny.. I was a very late arrival and the front desk lady greeted me and made me feel welcomed and safe That it was booked and I couldn't continued my stay
My boyfriend and I stayed Sunday night (9/4). The staff was awesome. The room was even better. But the bed. The bed was the best yet. The room we had is kind of separated by a half wall. The couch was comfortable enough for both of us to lounge and watch TV, something we never do in hotels. It was a really nice evening. We both slept like the dead all night which was great and breakfast was awesome. I've never been to Jacksonville but I'd go back for the stay alone.
Me gusta lo cerca que está del aeropuerto No me gusta que estaba en construcción y no estaba notificado solo servía un ascensor el polvo en la habitación era demasiado tuve problemas para que la recepcionista entendiera que había prepagado mi estadía
I love how this place covers everything for you in an affordable way. It's location isn't great - through no fault of its own - but they make up for it with in house food, shuttles and more. I would definitely recommend it! Can't forget the staff either, they've been super friendly and kind. When we got off our cruise several hours early they let us check in early and ensured we were comfortable. The food here is also really good, so overall a wonderful stay. There's no sidewalks in the area really, so if you travel by shuttle and/or don't have a reliable mode of transportation you may have trouble getting around on foot. Thankfully the Hyatt has you covered with shuttles!
Clean, updated facilities. Staff members at check-in were too busy talking with each other to provide proper customer attention.
I did not like the use of throw away dishes. First it is bad for the environment and second it is not nice to eat from it.
All the staff were very friendly, welcoming, attentive and accommodating. I love the warm cookies at the front desk, along with hot chocolate. Breakfasts were great, one of the best I've had. Very convenient. Room was clean and comfortable bedding, with a microwave and fridge. Great location, easy to find, within walking distance to my conference, and centrally located, close to the Landing. Definitely would stay here again. I would recommend this hotel.