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It was in a great location. Clean, great area, very trendy, great staff. There was a bunch of hidden charges, everything was a la carte. I ended leaving 3 hours into my stay because I had a emergency. None of my charges where refunded. Even 20$ off the restaurant would have been nice in that situation. I was given the absolute worse view. Im from Houston and ill get hotels so avoid driving on the weekends but, probably wont stay at Derek again.
Even with the construction outside, we had a great stay at Hotel Derek. It's a fun hotel at a great location. The only real negative was the cleanliness of the room (specifically the bathroom). Overall, the hotel staff was great. We also enjoyed grabbing a drink at the hotel bar as it had a great vibe, lots of energy and plenty of opportunity to mingle.
We had to pay an extra charge for the self parking. This charge was %40 of the charges I was paying for staying the night.
A family emergency brought me to Houston, and I booked my room online. I loved the urban modern decor. Boutique and trendy - and the decor is my style, but some fixtures were a little dated. Location and self (or optional valet) parking were very convenient. Lots of hidden fees: resort fees, "misc tax", parking tax; plus upon check in - after already paying my entire reservation (4 nights), my CC was charged $100/night for "misc". I was prorated some of the $100/nt, but it was still an unexpected expense that I was not aware of $100/nt fee when I booked - or I probably would've cancelled my reservation. Also reserved for 4 nights, but when I tried to extend my stay 2 extra nights, the room rate was much more per night. They did allow me a late check out to decide if I wanted to pay the increased rate - which I greatly appreciated. I ended up checking out of the Derek, and stayed in another hotel in the galleria district those 2 extra nights.
love the surroundings,the quietness and cleanliness of the place...the staff was also wonderful and friendly especially the bartender...although there was one staff that doesn't know the first thing about customer service not really towards me but what I've seen with other guests on 2 occasions.....overall I love the place but there's a few things they can work on because of their price
Samar <3 Leaving Samar :(
Hotel Derek made my money worth, that we even decided to stay an extra day and the front desk workers where very professional and flexible with check out hours.
Boutique hotel feel. Near the Galleria and other shopping and restaurants. Fire alarm went off at 5:30 AM. Noticed that some of the lobby furniture and room furnishings looked worn and needed to be updated. Located in a busy area and entering and exiting on Westhimer is difficult.
hotel presenation my a/c went out and was placed in a room with same problem
Not much too extra fees not worth the stay. The price did not fit the service and accommodations.
I loved the location of the hotel and the fact that they actually had a full bar. I made reservations through hotel.com and the check in process was very easy. The staff were very friendly. Nothing against the hotel itself, but I wish there was someone who monitored the noise levels in the hallways. Even with a sign posted requesting guests to be mindful of their noise level, the guests next to us kept partying and being overall noisy until 4 AM.
Comfy beds. Easy check-in. Must pay for parking due to location.
Quiet, adult like facility. No complaints Not much in adult relaxing , for example hot tub or workout updated.
The bed linens and bathroom were all very clean I wasn't very happy that parking was extra. However the secured gates were nice
Great bed and shower, always the most important items in a hotel. Very simple breakfast buffet in reception area.
Staff was very friendly Heated pool was nice on a cool evening Very close to Galleria
liked the nice room, the breakfast and the coffee bar.
The breakfast was good and great location. The construction was loud and I wasn't notified about the parking fees until I arrived.
room is really big. front desk people are very courteous. lot of noise in the corridors, the room doors close with lot of noise and as nearby rooms close the sound wakes you up many times in the night. towel changing to be made a daily affair.
The room was clean and spacious. Majority of the staff were great but a couple lazy ones. I would definitely stay there on my next trip . Few staff did short cut on cleaning room but the room was done very well most of the time. Overall the Hampton was great.