Great staff anf great service N/A
Executive loung very poor
This was a hotel we have not stayed at before but the staff made you feel important and welcome. Highly recommended and would stay there again. We were very impressed with the Grand Stanford's Club Lounge area and the staff there. They even remember you by name.
Congratulations on one of your staff, Mrs Mandy Tsang at the help desk, very polite and extremely helpfull!!
The hotel staff are not expert , hotel rooms are not clean
the hotel location,facilitis and the good service
it was a family trip and v really enjoyed staying here, very close to shopping area and harbur....
Sraff attitude and attention to detail. Can do attitude Price of food and beverages are exhorbiyant and a limiing factor to full enjoyment of the facility
Location and service. Restaurant timetable. It finish very soon.
Spectacular location; hotel staff very professional and friendly. Overall good services.
Location, location, and location you have to pay for the internet
Location was really nice, very close to shopping area and so on. We were forced to wait for long time to check-in but efforts on recovery to that failure was nice.
The staff was incredibly helpful especially Kitty Ting. All of our needs were met.
Loacation, and luxury - right in the middle of Hong KOng with a gret buffet
I thourght it was good value for the standerd of room I had chosen, the location was very central to everything I needed to see & do. No I was happy!
staff very good no internet access is the rooms, not good for this level of hotel
Location and big room
The rooms were, if anything, nicer and more comfortable than they looked on the web site albeit a little smallish but HK standard size. The staff were professional and very helpful both on check in and out. I was very impressed with the technology in the rooms including a wireless keyboard that controls the computer on the TV screen. Breakfasts in the restaurant and on the club floor were very nice indeed. No complaints other than cost which is also HK style Cable reception on the large LCD was grainy at best but everything else was great
Great hotel , fantastic gym loved the suite and the bathroom
The hotel location is fantastic and the atmosphere is great
The staff in the club floor are very professionals, always offering to help and assist.Excellent customer service.
Rooms very old in style and decor, needs a rebuild ,
every thing, it is the best hotel i have been nothing
The Mira is different, standing out from the crowd due to it's designer look & outstanding staff. Put in on an MTR Station & it would be sublime. Note: Chief concierge from the Grand Melborne..enough said. Noise - Hotel rebuilding with jack-hammer noise during day - Don't plan to be in hotel during the day.
Amenities were great. Design was good. Location was great for tourism/shopping. Waited a really really long time for a room. Promised us a room then we waited and waited after a long flight. Said they'd come to us randomly in 3 minutes. Had to repeatedly ask for room which we received at long last a little after 3 pm. ( arrived before noon) Then we had to wait an extra hour for them to find our luggage and bring it to the room. This meant a lot of lost time when time was of the essence in our trip. So, plan for this. Otherwise a great place. A lot of waiting in the cafe resto too. Hotel bar was top!
Great location within Kowloon, many sights within a few minutes' walk (Victoria Harbour!). Ferry terminal and subway station nearby. Small but good room with nice bathroom and great shower. Hotel staff friendly and helpful. 7-Eleven, post office and other supermarkets around the corner. Reliable WLAN/WIFI which is HK-$ 40 per 3 hours (3 different time models). All in all: a great base to discover Hong Kong! WLAN/WIFI should be for free in hotels, I think. This would be my only suggestion. Everything was fine during my stay - thank you!
There was no hand soap in the bathroom. This is the only hotel i have come across till today in my thirty five years of business travelling, that has no soap to wash hands. My flight got delayed by a whole day, requested not to charge for first day but refused to refund for that. I was supposed to reach on 15 evening and called them on 14th night West coast time .
Location Room/single is too small
Location Small room.
The Hotel room & the bath room look brand new & clean. The location is good, convenience for public transport. MTR, buses & airport bus just right opposite across the road. Easy to find the place. The hotel front desk staff need to be more friendly, smile sweetly.
I enjoyed the accessibility of the hotel as it was right next to the MTR station of TST. It was located in the heart of Hong Kong and shopping was made easy as i carried most of my shopping to the hotel and then went out to shop for more items. The Imperial Hotel is nice, but i believe that the price is quite expensive. Location was good but there are many stand-by people outside the hotel (prostitutes, black market people ) . The hotel should do something about the outside environment. Also the carpet has a funny smell, i suggest to get rid of the carpet and put tiles so the area remains clean.
Locatiion I visited for New Year and around that time the weather was cold and there is no heating system in the room. They sent an extra blanket and the blanket was the type of which is used by labors. The staff are also very rude. Visited a lot of places around the world but never seen such rude people. If possible, this hotel should be avoided.
Location is very good! Value for money! 1.Generally Hotel staff is little inflexible, e.g., no sugar for jasmine tea in room. 2. Email on contact id bounced.
Check in is efficient - This is important after a long flight and transit into HongKong. Hotel staff is helpful, friendly and courteous. The room key did not work on the 3rd day, and the reception sent a person up to check if i am still having problem with the new card key - Excellent attentiveness. I was pleasantly surprised - This is not usual for hotel in this category. No charges for 2 stay-in kids - This was one of my worries after shopping around a number of hotels. Excellent location in Tsim Sha Shui right across the MTR - Convenient. unfortunately the hotel staff were not fully abreast of their city - e.g whether the flea market is available on Sunday, and the location of star house. Wrong information was given. Consistency of guest supplies is not there - Teabags and newspaper were not provided on certain days.
It was not clean
Location of the hotel The lady the tourist information desk was useless and not helpful at all! Defeats the whole purpose of having a desk there. Her personality also does not suit what she does. Coming from a country that is big on tourism her attitude left a lot to be desired.
Just the location The gave us a room without a window !!
only the location .! the room is not very good and the price is to much for this room.
location hotels in HK are expensive
friendly and efficient concercierge and staff in general
Location, good value
Big nice rooms, big comfortable bed. Size of room compared to price etc is good-value. un-reasonably expensive internet fee, bathroom not so well cleaned, breakfast buffe was not so good.
Excellent Staff and location Nothing
Staff very friendly & helpful. Deluxe room was spacious. Restaurant & Cafe very good. Close to harbour walk & restaurants. Good location over all. Only complaint was room carpet very stained & in need of cleaning.
Room was just TOO SMALL! I felt I was in a cage.
the location of the hotel
Location, comfort, accessability, ammenities paying for internet service is outdated
good location a liitle bit run down
Everything really. The Concierge staff were the most helpful I have ever encountered. I would especially like to compliment you on Judy Yu, who really went out of her way to assist me with airport issues. No, it's just great!!
Location Problem with the wifi service
I did not get my apple and orange in the room
The location of the hotel. The bed was too hard.
The location is good, and the hotel staff are very friendly. The bathroom is a little small, and the shower is a quite low for tall people
location, on top of a shopping mall and sea ferry port to china. smell of food in the lobby
staff are friendly and a good location the booking confirmation said large room with either harbour or park views and my room had neither and it was small
cheaper and near the shopping areas
Great location. We checked in and there was hammering and drilling in the room adjacent to ours. I called the front desk and they told me there was no construction happening. I held up the receiver and they heard it. I was later told it would stop by 6p, but that did not help us because we were exhausted and wanted to rest earlier in the afternoon.
Decent location Very small rooms
Hotel location good There is no free airport shuttle bus and bathroom not very clean.
It is very convenient and near the shopping areas.
Quiet, pleasant atmosphere with friendly helpful staff. The Hotel is well positioned for a stopover, an acceptable distance from the airport and very well placed for shopping. Bathroom a little small, a design issue mainly due to the placement of the toilet.
The rooms were very clean. Pillows and bed were very comfortable. The room didn't have a bathtub.
We needed a hotel to stay at for the night while we stopped over in Hong Kong. The room was clean and quiet and perfect for the reason we were staying. The staff tried to get us to sign up to the Novatel membership club. Once they called at 2am in the morning and then agin tried to get us to agree to it when we had a plane to catch. It was annoying and a bit of overkill.
Love the fragance when enter the hotel lobby. It makes the mind so relax
location is good I was very disappointed when I check-in to the hotel. There is no warm greeting, no smile face at all from the receptionist!! Some more, the one who attend to us is impolite when answering our question/enquiry, if not mistaken her name is "Kxxsty"!
Good location Room is very small
Hotel was conveniently located for shopping and near restaurants and reasonably comfortable. Yes, totally put off by their inability to record proper name of guest. When booking made name clearly spelt out but they made a mess and my wife had great difficulty in contacting me on the phone. Used my first name and also my wife's as a "Surname". Also not pleased with deduction of deposit in full on check-in for hotel that was booked and paid for in advance in June 2009. Consider this highway robbery of one's credit card.
The location is great, our needs were attended to very well and the stay in the nicely designed hotel was very comfortable and pleasant. Thank you! We left with the tourist hotel bus taking us to the train to the airport but the exact location of the bus station was not pointed out very clearly, a small map would have been helpful.
Central location, great rooms.
the room was clean the staff good the size of the room is a bit small but the bed was great
the bed is excellent! more space in the superior room
Convenience too small
Location, room size. Shower did not work, and they did not fix it :( The staff are not friendly. Not that clean.
Close to shops & eating
they have complete facilities in the room especially for the kitchen usage..the place is accessible but we had a very hard searching for it
excellent location and reasonable rates.
The location is very good, within 2 minutes to walk from Tsim Sha Tsui subway station. The room was not very large, but clean, with modern furniture and all the facilities. The staff were helpful and took care of all our requests. I would come back any time.
The hotel location was easily the best thing about the hotel - near the ferry, restaurants, bus lines, MTR. Couldn't have been better. Breakfast not available on Saturday.
The hotel has a very good location. Being a small hotel it was very easy to get in and out with many eateries right outside. Close to the MTR, park and the China Ferry Terminal. The room had a microwave and cooktop, with a LCD TV. The small staff was helpful. The Aircon was weak.
The location of this hotel is awesome, near to the MRT station and also many places to shop and eat. The hotel staff is also very helpful.
Proximity to great shopping locations, food and MTR The general hotel maintainence could be better
loved the proximity to shops ferry mtr etc, very comfortable bed with lovely quality clean white linen, rooms good size with sliding dividing wall, own small kitchen, lots of storage space, great air conditioning. pleasant polite staff, 12th floor tiny sea view! will definitely stay again.
The hotel room provided excellent views of the harbour and Hong Kong Island; also very close to shopping and transport facilities
its in HK best stores area nothing
they have good service and great location the furniture is out model
The Location of this hotel which is close to so many vaital things in the city Nothing specific
The rooms were beautiful and the connection between our room and the kids room was crucial in allowing the family to have privacy and at the same time, a shared experience.We were near the heart of the city and it was very convenient. The staff were generally pleasant but lacked the warmth that I think is crucial in making things truly memorable.
Politeness, cleanliness, food Television was very old and tv programmes not very easy to access.
Location is good. We had Club room at it was big enough for three people. Hotel has terrace with excellent view to HK island. Hotel is getting bit old, there was no wifi in room, TV was small and old.
Benefits of the club lounge were excellent, food, service and convenience excellent. Excellent central location. Luxurious & high standard hotel. There was a lot of building noise at the pool area as there seemed to be some refurbishing going on on the floor above the pool level and the open windows meant it was hard to relax there.
Position,position,position,..... a little bit old
convenient for shoppings. I do not like the toilet door facing the bed
I like best is the location of the hotel. Easily accessible to train station and convenient store. Many eatery shop available around the hotel. The room is a bit too small...however they have very good room service whereby the rooms are really clean.
very bad small room. Very small and old TV set.
Good location for shopping Small rooms
location is excellent , everyone knows the hotel and road . Rooms are basic but fine . The gym is crazy , just too small and picture makes it look bigger than the one at stanford hillview which is one of the reason i changed hotels
Location, Good Service, Good value Internet speed was a bit slow
Excellent location, efficient staff (if a bit overworked). The room furnishings and fittings are getting a bit old, so things like drain plugs are loose, the chairs a bit rickety, etc. Key complaint is the cost of Internet service - about US$15/day, which is excessive.
I have stayed many times at this Holiday Inn but think now that it is a little over priced given that it is over 30 years old hotel and the area where it is located is not that good anymore but it is still a nice hotel and I would stay there again.
Staff were very accommodating to our request.
Convenient location on the end of Nathan Road TST
The hotel staff were well trained, all they have good manner.
the staff was not at all helpful, said you booked thru booking.com, so i would get the lowest category room, even though they have diff lower class rooms,
Very conveniently located on Nathan road close to everything.
Location Alowed late check out - 4pm Good selection of day trips - recommend Check in too long, but in the end did get the correct room (non smoke) and bed (double) Did not reply to my email on transport from the airport Pool too cold
higher pricing in comparision with its hotel condtiion
Location Very old decoration
The Hotel was organized; it must have a very good manager The Bed was very clean but the room esp. the floor was not very much clean. I think the Hotel needs renovation.
shopping, having dinner, and relax at excutive club
Everything was perfect Nothing
The view from the room is exceptional, just for the novelty of being able to say you've stayed at the tallest hotel in the world is pretty neat. The club level is smaller than it shows in pictures i've seen, but is never too crowded. Igor is one handsome man. location, a little removed from everythig
The room is clean, staffs are nice, complete toiletries provided, nice view.. got an iphone speaker which is great..got dvd player.. You have to walk all the way up the hill and get into the hotel..and reception is on the 19th floor.. bad soundproofing between rooms..could hear it when the lift door opened..
Friendly staff, free internet, new, modern rooms Rooms square footage is small
Excellent location for short term stay city tour. Rooms are small but had everething we needed including tea and wi-fi. Good view of the city.
The staff were very clear up front about the charges for each night, and were always very helpful. The availability of free internet in teh lobby was also very useful.My room had a harbour view as well (I hadn't paid the extra fro teh harbour view room, so this was an nice surprise)
condition is good, and it is really clean. location is really convinence a little bit expensive
the room is nice and clean. it is good for a family of four actually. the location is perfect near to the places we want to go. none so far
Central to Kowloon area, good access to MTR Not enough sleep time
easy access to all..and we usually stay in your hotel when I'm in HK
The front offices staffs are all helpful and attentive. No breakfast inclusive.
rien food is horrible and expensive,smoking smell all over the place,manager not cooperative,they charge for wifi,in a word don't go there,too expensive for what it is!i even found a used condom under my bed!classy!
The bed is awfully small. The bathroom is very nice
Location is perfect:MTR station just beside it, bus station in front,taxi waiting point at the corner,money changer around the corner,convenience stores at the back and diagonally across,shops all around,good fair-priced restos at the back streets,lots of shops at the back streets.Staff very courteous and most helpful.Exceptionally clean, specially the bathroom.Smoking room did not even smelled of tobacco. Shamrock does not realize how important internet is to their guests.I dont mind if they charge you for in-room internet, but to charge HK$80 for 24 hours internet is too much. So that is not an option.I look forward to just using the business center. This is the first hotel I encountered that charges guests to use their business center. And at HK$20 per 15 minutes!!! And thier business center is open 9am to 6pm. These are the hours that guests are out of the hotel already.Forget about internet when you stay at Shamrock. There's a cheap internet cafe nearby.
A trustworthy and secured place to stay and sleep. None during my stay.
Location, Service. Breakfast, loud ventilators
Hotel staff are very helpful
The staff are friendly ! Clean rooms! And very close to the mtr station planning to go back again soon.. Love the place. No wifi!!! Even at the lobby !!! We suggest that they put wifi !!!
It is very affordable and near accessible in all transportation. What i like most is that we can ride the train easily. One thing only. Some of the hotel staff can't speak english fluently , so i find it hard to understand what they speak. But understandable.
The hotel is conveniently located very near to the MTR and there's lotsa shopping nearby. It's value for money and I'll definitely stay there again!
Appreciated free broadband connection and wooden furnitures
The hotel had a fantastic location, with close proximity to many restaurants, shops, and the subway.
the check in and check out process was quick and hassle free. the front desk staff were very helpful especially Carrie and Louie. they made sure that if we had any issues, they were addressed quickly and solved appropriately. none