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I did not get my apple and orange in the room
Great location. We checked in and there was hammering and drilling in the room adjacent to ours. I called the front desk and they told me there was no construction happening. I held up the receiver and they heard it. I was later told it would stop by 6p, but that did not help us because we were exhausted and wanted to rest earlier in the afternoon.
The location is good, and the hotel staff are very friendly. The bathroom is a little small, and the shower is a quite low for tall people
Decent location Very small rooms
staff are friendly and a good location the booking confirmation said large room with either harbour or park views and my room had neither and it was small
Location Problem with the wifi service
cheaper and near the shopping areas
Hotel location good There is no free airport shuttle bus and bathroom not very clean.
It is very convenient and near the shopping areas.
location, on top of a shopping mall and sea ferry port to china. smell of food in the lobby
The location of the hotel. The bed was too hard.
we have a pleasant stay there although we find the room a bit small from the normal hotel rooms. How ever this was compensated by the pleasant assistance courtesy of your hotel staff from the check-in counter to the concierge to the housekeeping staff and the proximity to the nearest MTR. The price.
Great location - close to train stations and the ferry service to HK Island. Friendly and helpful staff. Room air conditioner was somewhat difficult to control - either too hot or too cold. The room had an odd odour, which may be due to the air conditioning.
location room size was so small
close the ferries and walking along the waterfront
Good location, comfortable room, conveneient to MTR and shopping.
nothing The room and bed is too small !!!
Súper bien ubicado, limpio, feliz en mi estancia
Good staff manners, easy location. Easy transport from Air port The room was too small and there is not much room for walking and luggages.
Location was great
So.so The checking staff n too epensive
It was a very nice place, very clean, and a great location. Staff was really friendly. Only down thing was room size if you were going to spend a lot of time in it, but with the location and restaurants and things to do I didn't.
Helpful and friendly staff No
Position,position,position,..... a little bit old
The rooms were beautiful and the connection between our room and the kids room was crucial in allowing the family to have privacy and at the same time, a shared experience.We were near the heart of the city and it was very convenient. The staff were generally pleasant but lacked the warmth that I think is crucial in making things truly memorable.
The Location of this hotel which is close to so many vaital things in the city Nothing specific
Location is good. We had Club room at it was big enough for three people. Hotel has terrace with excellent view to HK island. Hotel is getting bit old, there was no wifi in room, TV was small and old.
convenient for shoppings. I do not like the toilet door facing the bed
Benefits of the club lounge were excellent, food, service and convenience excellent. Excellent central location. Luxurious & high standard hotel. There was a lot of building noise at the pool area as there seemed to be some refurbishing going on on the floor above the pool level and the open windows meant it was hard to relax there.
they have good service and great location the furniture is out model
its in HK best stores area nothing
Politeness, cleanliness, food Television was very old and tv programmes not very easy to access.
The hotel room provided excellent views of the harbour and Hong Kong Island; also very close to shopping and transport facilities
The staff always greeted me by Mr. Adams, they always made sure they knew my name in advance, very impressive !
the view from the room it's expensive for no international brand
Large, comfortable rooms and friendly staff. Swimming pool was very small and no out door pool. Location was ok but not great.
Great service and excellent location. Everything was thought about and supplied.
The Harbour view was uncomparably fantastic If you go there by taxi, most of the drivers were sucks
Comfort and room facilities; fantastic view from a harbourside room; fitness suite and pool; chinese restaurant; choice of foods at breakfast Staff were generally very helpful, but when we returned to collect our baggage which we had left with them on our last day after checkout their attitude had clearly changed and they gave the impression of wanting to get rid of us as quickly as possible. This is a stupid and short-sighted attitude since guests are left with this as their last impression of the hotel. They need to be told that one remains a valued guest even after the money has changed hands for ones room! This will affect my likelihood of staying in a Shangri-La hotel again - at the high room rates one expects top class service, and I have never been treated like this at top Marriotts or Peninsula group hotels. Overall, however, the stay was good.
Nice room Housekeeping
view, bathroom, location & staff none
The lobby Staff courtesy and the noise during breakfast
The housekeeping called at 7pm to see if I wished to change, replace towels, having changed them at cleaning time earlier. The food service by the pool. The bar is good for food and a drink, staff excellent there and at reception. As usual, wi-fi is extortionate. If you log on with laptop for hotel-wide wifi, you must pay again to use your iPad. So a double dose of v. expensive wifi in the hotel, owned by HW( owners of the '3' telecoms empire). Crazy and annoyingly petty expense. Otherwise, a good standard,4 star. WAY ahead of it's sister, 5* harbour grand, HK side.
suttle bus service improvement for suttle bus service e.g. bus always full and some guests left behind
always have a nice, comfortable stay. over charged for club level. My fault for not noticing earlier. Was told it would be taken care of but was not.
Jimmy From the Kitchen Esther from Reception/Checkin Mani From Household Staff Most attentive and Friendly Crew they really understand Customer Service and train their staff Well. A rare find Hong Kong is usually very cold when it comes to customer service that the last day they booked up and I couldn't stay longer lol :) Only issue I had here was with the taxi cabs they will not call local taxis so you have to wait sometimes for oddly long periods of time to get a cab. So Just Use Uber if you stay there because everything else is great!!!
Very beautiful hotel in centeral location to market and near to metro' very clean, also staff was very professional Nothing
The hotel has a regular shuttle that drops you off in the centre of Kowloon. Based on the reviews we booked this hotel however were disapointed with the location as it was too far from the city centre as we like to be able to walk everywhere.
Price was under $100/ night for a very comfortable hotel with great food options and easy access to transit. Like most HK hotels, rooms are a bit small, but comfortable.
best location, nearby MTR station, room size is to small,
We had a wonderful harbour view (Hongkong skyline). Hotel is in walking distance to downtown Kowloon and harbour promenade of the stars. Hotel is partially antiquated (carpet, TV, ...). Front desk staff is not very courteous.
I liked the location and the view over the harbour was fabulous. The hotel offered executive lounge facilites at an extra cost, but this was extremly good value for money. Free shuttle bus into the center was very good.
shopping, having dinner, and relax at excutive club
Location Alowed late check out - 4pm Good selection of day trips - recommend Check in too long, but in the end did get the correct room (non smoke) and bed (double) Did not reply to my email on transport from the airport Pool too cold
I have stayed many times at this Holiday Inn but think now that it is a little over priced given that it is over 30 years old hotel and the area where it is located is not that good anymore but it is still a nice hotel and I would stay there again.
the staff was not at all helpful, said you booked thru booking.com, so i would get the lowest category room, even though they have diff lower class rooms,
Staff were very accommodating to our request.
Very conveniently located on Nathan road close to everything.
The hotel staff were well trained, all they have good manner.
Convenient location on the end of Nathan Road TST
The Hotel was organized; it must have a very good manager The Bed was very clean but the room esp. the floor was not very much clean. I think the Hotel needs renovation.
higher pricing in comparision with its hotel condtiion
Location Very old decoration
Rooms very old in style and decor, needs a rebuild ,
The rooms were, if anything, nicer and more comfortable than they looked on the web site albeit a little smallish but HK standard size. The staff were professional and very helpful both on check in and out. I was very impressed with the technology in the rooms including a wireless keyboard that controls the computer on the TV screen. Breakfasts in the restaurant and on the club floor were very nice indeed. No complaints other than cost which is also HK style Cable reception on the large LCD was grainy at best but everything else was great
Amenities were great. Design was good. Location was great for tourism/shopping. Waited a really really long time for a room. Promised us a room then we waited and waited after a long flight. Said they'd come to us randomly in 3 minutes. Had to repeatedly ask for room which we received at long last a little after 3 pm. ( arrived before noon) Then we had to wait an extra hour for them to find our luggage and bring it to the room. This meant a lot of lost time when time was of the essence in our trip. So, plan for this. Otherwise a great place. A lot of waiting in the cafe resto too. Hotel bar was top!
The hotel location is fantastic and the atmosphere is great
Location and big room
every thing, it is the best hotel i have been nothing
Great hotel , fantastic gym loved the suite and the bathroom
The Mira is different, standing out from the crowd due to it's designer look & outstanding staff. Put in on an MTR Station & it would be sublime. Note: Chief concierge from the Grand Melborne..enough said. Noise - Hotel rebuilding with jack-hammer noise during day - Don't plan to be in hotel during the day.
The staff in the club floor are very professionals, always offering to help and assist.Excellent customer service.
I thourght it was good value for the standerd of room I had chosen, the location was very central to everything I needed to see & do. No I was happy!
staff very good no internet access is the rooms, not good for this level of hotel
Fabulous spa, great food and incredibly nice and helpful staff. Great location and the rooms are top notch.
Spectacular location; hotel staff very professional and friendly. Overall good services.
Location was really nice, very close to shopping area and so on. We were forced to wait for long time to check-in but efforts on recovery to that failure was nice.
Location, location, and location you have to pay for the internet
Sraff attitude and attention to detail. Can do attitude Price of food and beverages are exhorbiyant and a limiing factor to full enjoyment of the facility
The staff was incredibly helpful especially Kitty Ting. All of our needs were met.
Location and service. Restaurant timetable. It finish very soon.
Loacation, and luxury - right in the middle of Hong KOng with a gret buffet
it was a family trip and v really enjoyed staying here, very close to shopping area and harbur....
This was a hotel we have not stayed at before but the staff made you feel important and welcome. Highly recommended and would stay there again. We were very impressed with the Grand Stanford's Club Lounge area and the staff there. They even remember you by name.
Executive loung very poor
the hotel location,facilitis and the good service
Congratulations on one of your staff, Mrs Mandy Tsang at the help desk, very polite and extremely helpfull!!
The hotel staff are not expert , hotel rooms are not clean
Great staff anf great service N/A
good location a liitle bit run down
Room was just TOO SMALL! I felt I was in a cage.
Big nice rooms, big comfortable bed. Size of room compared to price etc is good-value. un-reasonably expensive internet fee, bathroom not so well cleaned, breakfast buffe was not so good.
location hotels in HK are expensive
Staff very friendly & helpful. Deluxe room was spacious. Restaurant & Cafe very good. Close to harbour walk & restaurants. Good location over all. Only complaint was room carpet very stained & in need of cleaning.
only the location .! the room is not very good and the price is to much for this room.
Everything really. The Concierge staff were the most helpful I have ever encountered. I would especially like to compliment you on Judy Yu, who really went out of her way to assist me with airport issues. No, it's just great!!
Excellent Staff and location Nothing
Location, good value
friendly and efficient concercierge and staff in general
the location of the hotel
Location, comfort, accessability, ammenities paying for internet service is outdated
The view from the room is exceptional, just for the novelty of being able to say you've stayed at the tallest hotel in the world is pretty neat. The club level is smaller than it shows in pictures i've seen, but is never too crowded. Igor is one handsome man. location, a little removed from everythig
Everything was perfect Nothing
Very comfortable room, awesome view of Kowloon Smelled like smoke or incense or something on my floor, can hear everything in the hallway but it's quiet as far as outside noise goes
Staff was very helpful and considerate. Reservation department was very responsive to inquiries and requests. Breakfast was good and included in price. Room was a bit small.
clean, good breakfast, enjoyed the phone which helps you go around the city rooms are too small, noise from outside if you don't have a high floor
*Affordable hotel *lovely local neighborhood *concierge were very polite *modern decor *staff have poor English skills * room service diddnt knock before walking in to our room on two occasions *breakfast buffet was fairly disappointing, restaurant staff more interested in talking with each other than serving customer's. *reception staff messed up our room payment *ruined our trip - left Hong Kong on an earlier flight.
I liked the cleanliness, and it's well maintained. But the best part was the staff! They were very good...professional, and the front desk and concierge spoke english very well. The location is either love or hate. I loved it because it wasn't in the touristy areas, but yet 10 mins walk from Mong Kok. I stayed in 3 hotels in Hong Kong and so far this is my favorite! The value for the money is OUTSTANDING for the city!!! The decor was modern and very attractive. And I really did love the neighborhood it was in...just real and authentic Hong Kong people living their lives and you get to be part of all that action. At the end of the day, just outside the Mong Kok station, there is a small park with little asian older ladies doing Tai Chi until 11PM, and I would just sit there and watch as I rested my sore feet. And it was just very peaceful and relaxing. The rooms are small, but it's to be expected. Beds are harder than western traveler's maybe used to. And it's about a 10 min walk to the MTR train stations. So after a long day of walking, it's not very convenient, but they do have a hotel shuttle running to a few of the nearby stations and other locations. You just have to catch it at the right time, or you'll have to wait another hour.
Convenient and close to MTR. Room was very small.
very comfy bed ! when tax and extras added seems a bit expensive
central location we had to wait a few hours before our room was ready on arrival room was cleaned late in afternoon which i think is a little late
The hotel upgraded my room for free upon arrival. They gave me a larger room, which was a comfortable size granted that this was in Hong Kong. The location is fantastic, I was only 2 blocks away from Temple Street. The location is really right in between Tsim Sha Tsui and Yau Ma Tei, aka Jordan. They also had a small gym but comes with everything you need. Overall, it's a small hotel but definitely one of the better hotels I've stayed in Hong Kong. I recommend it. The staff was ok. They did their job but it didn't feel like they would go out of their way to help you out.
This is my 3rd trip to Hong Kong and I find that the rooms are spacious and cozy compared to the ones I experienced before. I was upgraded to a tripple bed room which has ample space for my toddler to run around. Convenience, and the staffs were very helpful.
Location is not too bad. The standard rooms are quite large. Hotel staff are also nice and helpful.
Staff attentiveness and housekeeping were very nice. Helped me on all my questions. Cleaned my room when I needed it by noon. Hotel location is very nice, close to all public transportation - bus, MTR, taxi, and so on. Good value for the hotel price. Closet space was a bit cramped but it did not discourage my stay at the hotel.
the location was excellent, closeto bus annd trains; the room was spacious and the beds comfortable. because it is a very old property, the internal noise was bad,especially from adjacent rooms and the aircon
Easy acces to Nathan Road. In the heart of Kowloon. We requested a non smoking room but on check in were allocated a twin bedded smoking room which smelt badly. The hotel staff however were excellent and changed our room to a non smoking one immediately. Breakfast choice was limited and we only used it once.
The location of the hotel and the clean rooms. The bell boys and an older lady staff were extremely friendly and responsive to questions and requests. The reception seems to be undermanned. Late check-in: I can only check into one of my rooms at 6pm. Nonchalant attitude from the staff (other than the bell boys) - Some of the staff at the reception seem clueless (except a Violet Leung who seemed to be handling everything). Another example was when I suffered a deep cut in the gym, requested for some dressing, and only received some small dressing after bleeding profusely for 15 mins. No service recovery efforts from hotel despite the misgivings mentioned above.
It is in a very good location. Close to transportation, walkable to temple market, jade market etc. Staff was okay. The first room they gave us was in poor condition and smelled badly. Our second room was in good condition but unfortunately I didn't notice the peculiar and awful smell that seemed to come from the bathroom until later -- when I went to bed. It permeated the whole room until I closed the bathroom door. This was my solution to this problem for the rest of my stay as I did not see mold or mildew in the bathroom and could not figure out where this awful smell was coming from. Closing the bathroom door helped. NB: this smell was also present in the first room we had so I wonder if there is a circulation problem and mold and mildew has gotten into some of the ducts. My friends replacement rooms did not have this smell but their first rooms did.
Location Clean Assistance with Luggage Restaurant/Breakfast location and quality Concierge
Quiet, pleasant atmosphere with friendly helpful staff. The Hotel is well positioned for a stopover, an acceptable distance from the airport and very well placed for shopping. Bathroom a little small, a design issue mainly due to the placement of the toilet.
Love the fragance when enter the hotel lobby. It makes the mind so relax
Good location Room is very small
Central location, great rooms.
Hotel was conveniently located for shopping and near restaurants and reasonably comfortable. Yes, totally put off by their inability to record proper name of guest. When booking made name clearly spelt out but they made a mess and my wife had great difficulty in contacting me on the phone. Used my first name and also my wife's as a "Surname". Also not pleased with deduction of deposit in full on check-in for hotel that was booked and paid for in advance in June 2009. Consider this highway robbery of one's credit card.
The rooms were very clean. Pillows and bed were very comfortable. The room didn't have a bathtub.
location is good I was very disappointed when I check-in to the hotel. There is no warm greeting, no smile face at all from the receptionist!! Some more, the one who attend to us is impolite when answering our question/enquiry, if not mistaken her name is "Kxxsty"!
We needed a hotel to stay at for the night while we stopped over in Hong Kong. The room was clean and quiet and perfect for the reason we were staying. The staff tried to get us to sign up to the Novatel membership club. Once they called at 2am in the morning and then agin tried to get us to agree to it when we had a plane to catch. It was annoying and a bit of overkill.
the bed is excellent! more space in the superior room
the room was clean the staff good the size of the room is a bit small but the bed was great
The location is great, our needs were attended to very well and the stay in the nicely designed hotel was very comfortable and pleasant. Thank you! We left with the tourist hotel bus taking us to the train to the airport but the exact location of the bus station was not pointed out very clearly, a small map would have been helpful.
Excellent location, efficient staff (if a bit overworked). The room furnishings and fittings are getting a bit old, so things like drain plugs are loose, the chairs a bit rickety, etc. Key complaint is the cost of Internet service - about US$15/day, which is excessive.
location is excellent , everyone knows the hotel and road . Rooms are basic but fine . The gym is crazy , just too small and picture makes it look bigger than the one at stanford hillview which is one of the reason i changed hotels
I like best is the location of the hotel. Easily accessible to train station and convenient store. Many eatery shop available around the hotel. The room is a bit too small...however they have very good room service whereby the rooms are really clean.
very bad small room. Very small and old TV set.
Location, Good Service, Good value Internet speed was a bit slow
Good location for shopping Small rooms