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The room was very clean and silent and it had everything needed for a week's holiday. The bed was a bit hard but very good to sleep in. The bathroom was big enough and clean. We payed for a harbour wiew suite, but we got a small room with a "backyard" wiew first. We complained and the staff found us another room with the things we had payed for. In the situation, the staff was friendly and willing to find a room suitable for us from higher floors. The staff, including cleaning personal, were friendly.
The housekeeping lady is helpful. The room is too cold because it is central air control
Convenience, long term pricing No heat - the room was cold - the heat blew nothing but cold air even at 30C
location bed is not comfortable, quilt too thin
Very affordable prices and upscale Best Western hotel. The staff were extremely courteous and were able to get us a few snacks late at night.. There is also a bag check area for those who may spend the day in the city before departure etc. Very good hotel. Nothing really, it exceeded expectations.
Location of the hotel is not so good ,though you can see the harbour but the view is blocked by tall towers in front.overall a good experience of stay but could be better in terms of friendliness of staff.
Close to public transportation. Smelled of cigarette smoke. When we told the front desk they said to allow the air to circulate. The smell never went away. Could have been cleaner.
close to tram and bus stops temp. in rooms were to low and you cant change it
I received a free upgrade to a suite, the suite was excellent, very spacious by hong kong standards. When leaving the hotel arranged a taxi for me, I asked for a taxi to the airport express station but the hotel staff told the driver to take me to the aiport, I ended up having to go through the tunnel and heading to Kowloon.
The air-con was too cold even I adjusted the temperature to 25 degrees. Besides, guys at the front desk were rude and not fluent in English though the girls were cheerful.
The room size were nice and big The bed was too hard, most light bulbs in my room didn't work, small ahower
it's far from city. but, the facilities are good. I could get on the bus to go to the international airport in front of the hotel.
Away from the hectic center, hotel Jen was great on all fronts. Clean, good staff, excellent food (malacca restaurant inside hotel got a michelin mention), and a nice neighborhood around HKU.
Quiet, well located and easy to get to, friendly and courteous staff with a nice restaurant located in the hotel.
Brilliant skybar happy hours! Friendly and helping staff. Clean rooms. Working shuttle bus service that takes you in 10 min to Metro or ferry terminal. Tram stop a block away from where it takes 20 min to Metro. Recommending for holiday travels, if you want to see a bit of local life around you :) Harbourview is not a skyline view of Kowloon, though.
Location is a bit far from the centre.
Good Southeast Asian restaurant; modern furnishings; helpful staff; close to MTR sound insulation of the rooms; average internet speed; lots of local eatleries but few medium to higher level restaurants; not much view outside the window.
The helpful staff and nice hotels nothing!
Comfort The location andd the service rendered by the front desk.
The hotel has nice rooms, and the best beds and bed sheets I have ever slept in. They put me to 14th floor, wherefrom you can see the bay. The staff was nice, breakfast of high value, with show chef cooking the eggs directly in front of you. The location is a little bit off hand, we needed more than 1 hour to get there from the Airport, but the hotel offers compimentary bus to the subway station directly.
Good staff nice room fair price & in hong kong , what more do you need thank you Booked double room but no room available on the first night same
Great value for money, room extremely comfortable and use of exec lounge facilities was a bonus. Breakfast was often very busy, with limited choice of food/juices available.
Easy to get to, even though it was out of the Central area the trams were a block away and took you straight there. The rooms were lovely and staff friendly.
its cleanliness, nice bed, great amenities. Location, too far from town, no MTR station nearby. The schedule of the shuttle provided is not frequent enough. However, I saw an MTR station being built nearby, which should help in the future.
Newly refurbished stylish rooms with great views to the harbour. Ability to check-in early. Complimentary shuttle bus to the city centre. Very diligent and pleasant staff.
A bit far out
I confused that your staff open the door when we were relaxed time. But, basically good.
The harbour view of the room was excellent and the staff at the concierge was very helpful. I know there is a offer of breakfast at a price but I seriously think the hotel should include breakfast with the room charges as I found there were not much of breakfast place in teh surroundings, I mean western breakfast.
Clean and comfortable with friendly, helpful staff. No
The atmosphere The room was different from last time....it's so much smaller for the same price. I was very disappointed with my bf
New, modern and beautiful hotel at a reasonable cost. A little out of Central but many easy, fast ways to get into Central. You can take the free shuttle, taxi ($30 HKD), or tram ($2HKD) Buffet breakfast is too expensive at $158HKD per person
Very good hotel. easy to find a lot of cheep restrant arownd this hotel.
The staff is outstanding
Very helpful staff, great beds and wonderful view of the harbour. Elegant rooms. Cost of internet access in room $20 a day - way too much!!!