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It was supposed to be a smoke free room, however, there was a strong smell of stale smoke in the room. I have allergies so am very sensitive to cigarette smoke. The room and cleanliness overall was excellent, but the lingering strong odor made it disagreeable.
It was close and I didn't need to take a cab. The room conditions were moldy and wet. The carpet was so wet I had to wear shoes. The room smelled musty and moldy. The humidity in the room was so bad it warped my passport book. When I called to report it, they sent someone immediately, but when the house keeper came they wanted to know when I was checking out so they could take care of it then. Nobody offered a different room, or to at least clean it on the spot. The entire floor, carpet, was soaked. It was clearly a leak and they didn't care to deal with it.
Excellent for the Airport access and great service.
Easy access to and from Hong Kong airport. Delicious dinner in Cantonese Restaurant.
Right next to the airport!!!! I paid $1700.00 for 1 night. It is kind of overly price with no breakfast or internet access....
Access to the Airport Mix up on Booking name....
Staff were pleasant Very basic standard; poor view
Proximity to Airport On both stays, the room air-con did not seem to work. The air was stuffy and rancid despite the thermostat being adjusted to the coldest and with the maximum blast.
The convenience of being so close to the airport and not even having to go outside.
Very clean and well-presented rooms. Great staff. Paper thin walls. It was very noisy and hard to sleep.
Some staff members were indifferent. Great staff at the cafe
Walk to terminal N/a
The location of the hotel. The bed was too hard.
Location Problem with the wifi service
I did not get my apple and orange in the room
It is very convenient and near the shopping areas.
Hotel location good There is no free airport shuttle bus and bathroom not very clean.
location, on top of a shopping mall and sea ferry port to china. smell of food in the lobby
staff are friendly and a good location the booking confirmation said large room with either harbour or park views and my room had neither and it was small
The location is good, and the hotel staff are very friendly. The bathroom is a little small, and the shower is a quite low for tall people
Great location. We checked in and there was hammering and drilling in the room adjacent to ours. I called the front desk and they told me there was no construction happening. I held up the receiver and they heard it. I was later told it would stop by 6p, but that did not help us because we were exhausted and wanted to rest earlier in the afternoon.
cheaper and near the shopping areas
Decent location Very small rooms
Helpful and friendly staff No
Good location, comfortable room, conveneient to MTR and shopping.
we have a pleasant stay there although we find the room a bit small from the normal hotel rooms. How ever this was compensated by the pleasant assistance courtesy of your hotel staff from the check-in counter to the concierge to the housekeeping staff and the proximity to the nearest MTR. The price.
close the ferries and walking along the waterfront
Location was great
nothing The room and bed is too small !!!
location room size was so small
So.so The checking staff n too epensive
Good staff manners, easy location. Easy transport from Air port The room was too small and there is not much room for walking and luggages.
Great location - close to train stations and the ferry service to HK Island. Friendly and helpful staff. Room air conditioner was somewhat difficult to control - either too hot or too cold. The room had an odd odour, which may be due to the air conditioning.
Súper bien ubicado, limpio, feliz en mi estancia
room facilities, restaurants needs refurbishing
I paid $1000hkd for one night! I can't believe I couldn't even use the most basic services, the Wifi service!!!!! Besides, the snacks and cocktile are not something you expecting.
river view care for customer
room is big hotel servive is average
Size of the room The Internet was slow and expensive
value for money.large,clean room.v good shuttle bus service.would stay again! no complaints
good there are no combs.
The shuttle service was impressive, as was the view from our room (1156). The Internet use fees were rather pricey (HK$70/h). We should be able to use it on a 15 min. basis.
Spacious room and good service. Very friendly and helpful staff. Great Location.
Dinner (in hotel's Italian restuarant) was very nice. Also enjoyed the Lion Dance in the foyer, celebrating Lunar New Year. Found bed too hard. Perhaps bed firmness could be assessed as "Western" or "Chinese", to cater for all preferences.
Good hospitality It was a little difficult to catch a taxi.
Fairly quick check in process (which was also improved since the room was prepaid by booking through Kayak) Easy access via taxi, with a covered drop off/pick up area (great since it rains so much in Hong Kong) 2 complimentary bottles of filtered water Safe in the room didn't work at all, and looked like it had been tampered with Small lobby with a ton of bags left by other guests, with minimal security and the bags out in the open Toilet was chipped and cracked Shower door didn't close fully, and the hot water took forever to come out Overall, pretty shabby decor and facilities for the price paid. I'd recommend Lanson Place Hotel over the Regal for any business travellers.
Reception and check in not very friendly.
The location is a stone throw away from major shopping malls at Causeway Bay Hong Kong. It has complimentary bus service by Airport Shuttle H2 from Hong Kong station. Room size is good for Hong Kong standard. Gym is in basement 3, not big, but no views, no service staff, but open 24 hrs enter by hotel room key. There is a small pool on 32nd floor roof top with sweeping views. Good thing is via booking.com, you can cancel the booking up to 2 days before the travelling date. You do not pay online and settle the bill directly with the hotel only when you check out of the hotel. The toiletries provided is insufficient and a little stingy. For instance, if previous days toiletries are used partially, chamber maid may not replenish the next day even though you pay for the another day's room night. Quality of shampoo and bath gel is economical and not befitting a 5 star hotel. There is no comb, cotton wool for ladies facial, or cottton buds provided. If you pay for an extra bed, sometimes they forgot to provide 3rd set of towels or complimentary towel. Booking.com does not show the service charge to be imposed which may amount to 10% of room rates quoted. Please budget for that when you settle your bill. It should quote the all in costs to be transparent for travellers.
ask the staff to fix the bath room , but they never sent staff to fix it . very disppointed.
Location of hotel Quality of service. Even the staff serving the executive club floor were not friendly and helpful. Especially the female staff.
Huge room for hong kong standards. Real (and huge) paintings in the room and corridors. Good location and excellent price. If you have a lot of baggage, the free shuttle to the airport express line ( hong kong station ) can be very convenient (otherwise subway can be faster) Overpriced dinner buffet....but who care about that in hong kong? a city with so many culinary options
Hotel a little over-rated and riding a bit off the back of having two of Hong Kongs best restaurants in the same building. Locaion a bit out of the way for most things you might want to see / do. Staff did their best to get me an early check-in as I arrived at 8am. Others arriving just after we less lucky. Location not great but right on the tramline.
Good value for a good location. Great staff and lovely appearance. Kayak's booking didn't go through and caused a delayed check-in.
Nothing First off we booked for 10/21-23 and my email confirmarion and screen shot of booking all confirmed this. When we went to check in , they told us that booking was for 11/4-6. I showed them the confirmation then they told us we needed to take the issue up with kayak. After arguing for 3 hours(i dont give up) they finally gave us the room. The hotel is NOT a 5 star (1star) and the pictures are MISLEADING. Theoughout the stay the staff was awful. The hotel is also filled with mainlanders which makes it extremely noisy and crowded. Avoid avoid avoid. I couldnt take another day so in the end I booked the shangri-la.
The location is the best for shopping and eating The amenities in the bathroom didn't change or add such as bar soap.
My room was very spacious. I did get upgraded but this was much cheaper and just as luxurious as the the grand Hyatt in wan chai. Great location very near the metro and next toVictoria park. Also next to Ding Tai Fung.
Location is good. We had Club room at it was big enough for three people. Hotel has terrace with excellent view to HK island. Hotel is getting bit old, there was no wifi in room, TV was small and old.
The Location of this hotel which is close to so many vaital things in the city Nothing specific
they have good service and great location the furniture is out model
Benefits of the club lounge were excellent, food, service and convenience excellent. Excellent central location. Luxurious & high standard hotel. There was a lot of building noise at the pool area as there seemed to be some refurbishing going on on the floor above the pool level and the open windows meant it was hard to relax there.
convenient for shoppings. I do not like the toilet door facing the bed
The rooms were beautiful and the connection between our room and the kids room was crucial in allowing the family to have privacy and at the same time, a shared experience.We were near the heart of the city and it was very convenient. The staff were generally pleasant but lacked the warmth that I think is crucial in making things truly memorable.
The hotel room provided excellent views of the harbour and Hong Kong Island; also very close to shopping and transport facilities
its in HK best stores area nothing
Position,position,position,..... a little bit old
Politeness, cleanliness, food Television was very old and tv programmes not very easy to access.
Jimmy From the Kitchen Esther from Reception/Checkin Mani From Household Staff Most attentive and Friendly Crew they really understand Customer Service and train their staff Well. A rare find Hong Kong is usually very cold when it comes to customer service that the last day they booked up and I couldn't stay longer lol :) Only issue I had here was with the taxi cabs they will not call local taxis so you have to wait sometimes for oddly long periods of time to get a cab. So Just Use Uber if you stay there because everything else is great!!!
Very beautiful hotel in centeral location to market and near to metro' very clean, also staff was very professional Nothing
The hotel has a regular shuttle that drops you off in the centre of Kowloon. Based on the reviews we booked this hotel however were disapointed with the location as it was too far from the city centre as we like to be able to walk everywhere.
best location, nearby MTR station, room size is to small,
Upgraded room quality of in room food service
always have a nice, comfortable stay. over charged for club level. My fault for not noticing earlier. Was told it would be taken care of but was not.
The housekeeping called at 7pm to see if I wished to change, replace towels, having changed them at cleaning time earlier. The food service by the pool. The bar is good for food and a drink, staff excellent there and at reception. As usual, wi-fi is extortionate. If you log on with laptop for hotel-wide wifi, you must pay again to use your iPad. So a double dose of v. expensive wifi in the hotel, owned by HW( owners of the '3' telecoms empire). Crazy and annoyingly petty expense. Otherwise, a good standard,4 star. WAY ahead of it's sister, 5* harbour grand, HK side.
suttle bus service improvement for suttle bus service e.g. bus always full and some guests left behind
The staff were friendly and polite.
The lobby Staff courtesy and the noise during breakfast
I liked the location and the view over the harbour was fabulous. The hotel offered executive lounge facilites at an extra cost, but this was extremly good value for money. Free shuttle bus into the center was very good.
We had a wonderful harbour view (Hongkong skyline). Hotel is in walking distance to downtown Kowloon and harbour promenade of the stars. Hotel is partially antiquated (carpet, TV, ...). Front desk staff is not very courteous.
the staff are great,the loby of the hotel was very nice the rooms are not spacious, most of all ,the bed is not comfortable at all.
Proffessional staff Nothing I didnt like
the view from the room and the top restaurant is great. very small lobby which does not invite you. The chairs at the main restaurant/breakfast area are very bad.
Hotel was quiet.
Beautiful panoramic view, tasty food and the stuff was very helpful.
lobby is spacious not able to check in by 2pm only at 4pm
We got an upgrade which was much appreciated. We were able to check in earlier than expected. The staff were extremely friendly and eager to please. Some engaged us in friendly conversation for half an hour or more. A real highlight was the view from the 41st floor - a truly stunning vista that took in both the island and the mainland. We were the first guests ever to order food in this lofty venue and we sampled most of the delicacies - all fabulous. The hotel is situated in an unimposing area - among the motor shops of North Point - but the setting turned out to be propitious. We felt separated from the jostle of the crowds in the more traditional, "touristy" settings. This ultra-smart, ornately designed hotel became a true holiday haven. We had only two minor complaints - when we arrived they seemed surprised, and for a few minutes it appeared as if they hadn't known we were booked in. Secondly, because the hotel is new, there were more staff in attendance than guests. This felt slightly odd and a little unsettling. Everywhere we turned there was a doorman or staff member ready to fawn over us. We'd have preferred feeling less "special" as this would have allowed us to relax more.
Concierge staff extremely helpful. Pool very clean. Hotel only open 2 months so everything is new. Hotel blocked 100% of the room charges as security deposit on debit card card payment (phone/minibar!). When I complained, instead of crediting the amount, they debited it again so my card was blocked by the bank. Not amused at all. Front desk resolved problem but at my cost of 30 min phone call to my bank in the UK.
a very pleasurable stay from checking in to checking out.Outstanding service throughout the hotel nothing
Good staff, excellent facilities. The upgrade to a Junior Suite was welcome. A little bit out of things, although they is an MTR station 5 minutes walk away. The area around the hotel isn't the smartest, although it seems perfectly safe.
Friendly Cheerful Staff Food in Main Cafe needs to improve
Extremely comfortable bed Nice room Great staff Great view from 188 Run of the mill things expensive Dinner in 188 on NYE chaotic (no main course still after three hours) which is unacceptable given the price
The Harbour view was uncomparably fantastic If you go there by taxi, most of the drivers were sucks
Great service and excellent location. Everything was thought about and supplied.
Nice room Housekeeping
view, bathroom, location & staff none
the view from the room it's expensive for no international brand
The staff always greeted me by Mr. Adams, they always made sure they knew my name in advance, very impressive !
Large, comfortable rooms and friendly staff. Swimming pool was very small and no out door pool. Location was ok but not great.
Comfort and room facilities; fantastic view from a harbourside room; fitness suite and pool; chinese restaurant; choice of foods at breakfast Staff were generally very helpful, but when we returned to collect our baggage which we had left with them on our last day after checkout their attitude had clearly changed and they gave the impression of wanting to get rid of us as quickly as possible. This is a stupid and short-sighted attitude since guests are left with this as their last impression of the hotel. They need to be told that one remains a valued guest even after the money has changed hands for ones room! This will affect my likelihood of staying in a Shangri-La hotel again - at the high room rates one expects top class service, and I have never been treated like this at top Marriotts or Peninsula group hotels. Overall, however, the stay was good.
The staff were very helpful and happy to help, which was very much appreciated, especially as we were travelling with out twin 3 year olds. Free water & the free extra bed in the room was great.
The location was great to get around in Hong Kong. Some staff members were not to helpful
The facilities are just amazing. Clean, organized. The bathroom really clean! Overall amazing The check in process could be better
It is conveniently located however the lobby area is small and noisy. The room rate is reasonable.
Location Staff attitude and service
I stayed for a week and was pleased overall. Decent room size for a Hong Kong hotel. There was a nice king sized bed and the hotels location was ideal. I will be going back.
I am totally dissatisfied with City Garden Hotel Hong Kong. It is not value the money and should disqualify this is the 3 star only. Staff in facilities are very very impolite and cannot speak English. I shall not recommend my friend to stay here.
North Point location. It is not in the main tourist areas (Causeway Bay or Tsim Sat Tsui) but, for me, it is ideally located and very convenient. Transportation via MTR, tram or bus is just a short walk away and a lot of local restaurants nearby. For the first couple of days there was some construction on our floor and even right next door but only during the day.
overall an excellent hotel location. it's hard to get a taxi at the hotel
The location is ideal for city tourism, Breakfast and breakfast-facilities are first class, superb. Humidity smell in the room, which was partially solved by opening the windows.
It was discreet and all staff were very friendly. It realyy needs a facelift - the sofas were dirty and it needed a good clean.
very nice and comfortable rooms
The rooms were nice and quite big by Asian standards. The best feature is the view of the airport. Watching the planes and trains coming and going on the water. Fascinating. Not near anything but the airport, but the convenience to the airport is the draw. Restaurant selection is limited.
Great location for attending show
Service was excellent and access to and from the airport was easy and convenient. Facilities in the room were very good, I cant think of anything that would be needed and not provided.
Staff was wonderful.
Proximity to the airport - the only reason to stay there The sea view was not as advertised, instead all I could see was the ferry port
Shuttle buses to airport, Tung Chung and Disneyland were great. We used the bus service very frequently and found it always on time and very convenient. Paying separately for breakfast and internet. Buffet breakfast and internet connection should be included in the price.
It was very close to the airport thus very convenient for a lay-over. It didn't have free internet
Good all round service, excellent food, comfortable room (tea & coffee & water greatly appreciated) and position close to the airport Nothing
Very nicely designed and finished rooms. Soundproofing from the airport could be better. Best point was that the very well apppointed and large "executive" lounge had a large furnished balcony for we few leppers who enjoy a drink and a smoke! Free water allowance was a bit mean...should provide two larger bottles.
Great airport hotel. Despite being next to the airport you don't hear (but you do see) the planes taking off and landing. Staff is great. Will stay here again. shuttle to/from airport is only every 20 minutes so it can be a longish wait, especially if you just miss it.
No easy acces to internet. Very bad service not included in the rate
Location. Nice clean & new rooms
Rooms very old in style and decor, needs a rebuild ,
The staff in the club floor are very professionals, always offering to help and assist.Excellent customer service.
every thing, it is the best hotel i have been nothing
Great hotel , fantastic gym loved the suite and the bathroom
Amenities were great. Design was good. Location was great for tourism/shopping. Waited a really really long time for a room. Promised us a room then we waited and waited after a long flight. Said they'd come to us randomly in 3 minutes. Had to repeatedly ask for room which we received at long last a little after 3 pm. ( arrived before noon) Then we had to wait an extra hour for them to find our luggage and bring it to the room. This meant a lot of lost time when time was of the essence in our trip. So, plan for this. Otherwise a great place. A lot of waiting in the cafe resto too. Hotel bar was top!
The rooms were, if anything, nicer and more comfortable than they looked on the web site albeit a little smallish but HK standard size. The staff were professional and very helpful both on check in and out. I was very impressed with the technology in the rooms including a wireless keyboard that controls the computer on the TV screen. Breakfasts in the restaurant and on the club floor were very nice indeed. No complaints other than cost which is also HK style Cable reception on the large LCD was grainy at best but everything else was great
The Mira is different, standing out from the crowd due to it's designer look & outstanding staff. Put in on an MTR Station & it would be sublime. Note: Chief concierge from the Grand Melborne..enough said. Noise - Hotel rebuilding with jack-hammer noise during day - Don't plan to be in hotel during the day.
staff very good no internet access is the rooms, not good for this level of hotel
I thourght it was good value for the standerd of room I had chosen, the location was very central to everything I needed to see & do. No I was happy!
The hotel location is fantastic and the atmosphere is great
Location and big room
Location, location, and location you have to pay for the internet
The staff was incredibly helpful especially Kitty Ting. All of our needs were met.
Spectacular location; hotel staff very professional and friendly. Overall good services.
Location was really nice, very close to shopping area and so on. We were forced to wait for long time to check-in but efforts on recovery to that failure was nice.
Sraff attitude and attention to detail. Can do attitude Price of food and beverages are exhorbiyant and a limiing factor to full enjoyment of the facility
Location and service. Restaurant timetable. It finish very soon.
Loacation, and luxury - right in the middle of Hong KOng with a gret buffet
Staff were helpful and room was always made up whenever requested.
The CD player in the room is very nice, I happened to buy a disk before I got there, I loved the music and the night view outside the window is goreiouse! Brekafast is not quite good and it is not worth the price they charge!
A lot of lifts available for guests so practically didnt have to wait long for a ride. It has been remodeled & the rooms are the same size but newer carpet, bathroom. Very conveniently located
very close to the downtown center shopping mall no swimming pools
Central locality, near Times Square and all business centres. Honesty of housekeeping staff, they returned me some monies left behind. Front Office is too jammed and efficiency doubtful.
We loved our room with the view of the park and harbour. It was also close to good shopping and the railway station. The bed and bathroom were very clean and modern. We did not realize it did not have a pool but this didn't matter as the weather was cool.
The additional charge for internet use in your room is disappointing, particularly with the high cost of accommodation in the hotel.
services & facilities not as good as previous years. hotel run down.
close to shopping area hotel too old
Congratulations on one of your staff, Mrs Mandy Tsang at the help desk, very polite and extremely helpfull!!
The hotel staff are not expert , hotel rooms are not clean
it was a family trip and v really enjoyed staying here, very close to shopping area and harbur....
Great staff anf great service N/A
This was a hotel we have not stayed at before but the staff made you feel important and welcome. Highly recommended and would stay there again. We were very impressed with the Grand Stanford's Club Lounge area and the staff there. They even remember you by name.
the hotel location,facilitis and the good service
Executive loung very poor
The room was large for HK, nice amentities I will stay there again next time around Dinner buffet was overpriced
Free shuttle bus service frequency should be increased. Should provide free internet.
This guest did not leave comments about this hotel.
Everything about my stay was excellant... the staff was friendly, the food was good at the breakfast, and although it is a little removed from Hong Kong, it was easy access to the Metro line, so easy and fast to get into Hong Kong.
Hotel was nice new and new furnishings very nice, It is also located right next to a train and bus station so you can go anywhere in Hong Kong easily. The Concierge was great and so helpful in all I needed. and the staff was friendly and helpful. The only negative is there is not a lot in the way of shopping and local restaurants just a few little take out places and 1 breakfast place. Everything else was great and we could of used the hotel restaurants but I like to try the local eateries.
It is near the university area, busy and easy to access to train. The hotel isn't as clean as it mentions online.
The openness of the surrounding was wonderful consider Kowloon is such a busy place. The hotel was in the new territory near Hong Kong Chinese University, it's near the train station and easy to get to other smaller cities and central Kowloon. no
Everything feels OK except 1) No free internet servive and it is very expensive 2) No free breakfast and it is expensive.
Staff was very helpful. We had all the comforts of home in Hong Kong.
Location The fridge not working. The alarm clock not working and showing wrong time
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
absolutely first rate hotel. Nice design, beautiful room, good public areas, very convenient to train and mall, near restaurants
The rooms are fantastic
size of the standard rooms no disposable razors were supplied
Walking distance to MTR and shopping centres, banks and eateries. Ideal location for short trips to Shenzhen.
We had a very comfortable, convenient and enjoyable stay. Rooms and pool area were of a nice design. Internet charge of HK$100 a day was a little steep I think but it seems quite common in Hong Kong.
clean, big room and newly reburbished
Location was really handy. Rooms well insulated for sound. Some raggedy old towels provided and sink had sewerage smell. No bathrobes provided. Kettle provided but no teabags!
Very good all round.
The condition of the hotel room is above expectation. The given rooms were having 3 super single size beds and the 2 rooms were arranged with connecting door. The New Town Plaza is also a very good shopping mall with variety of shops. NIL.
quiet, very clean and large rooms for anywhere especially hong kong
It was quiet, staff were available and checkin/out was quick
Economic and efficient. Clean.
Very good location. Close to the fair and to mass transport.
convenient location to metro station. easy to go anywhere. the room is still small even it's executive.
Convenience of the location Untimely cleaning of the room
location location location. On the first day they put me into a room with broken AC: it was cooling all the time regardless of the setting so my room became freaking cold. When I reported this I was told that they could change my room the next day so I was forced to sleep in this fridge! I caught a cold and couldn't fully enjoy the rest of my stay. In the new room the bathtub plughole was blocked when I checked in. I reported this and they said they would repair this, but in fact they made only a bit less blocked...
Location was good The rooms were smelly. I had a non-smoking room, abd I still could not sleep because of the smell in the room. I asked them to change the room, they did. I found out that the new room was recently renovated. The first room was very old.
Right at the heart of Wan Chai, the center of night life full of pub and bar and restaurant. Close to MTR - the subway train network. Reception counter is a bit small; the gym and the swimming pool are in the next building.
helpful, friendly and informative staff
Location Very old decoration
Convenient location on the end of Nathan Road TST
higher pricing in comparision with its hotel condtiion
The hotel staff were well trained, all they have good manner.
I have stayed many times at this Holiday Inn but think now that it is a little over priced given that it is over 30 years old hotel and the area where it is located is not that good anymore but it is still a nice hotel and I would stay there again.
The Hotel was organized; it must have a very good manager The Bed was very clean but the room esp. the floor was not very much clean. I think the Hotel needs renovation.
Very conveniently located on Nathan road close to everything.
Location Alowed late check out - 4pm Good selection of day trips - recommend Check in too long, but in the end did get the correct room (non smoke) and bed (double) Did not reply to my email on transport from the airport Pool too cold
the staff was not at all helpful, said you booked thru booking.com, so i would get the lowest category room, even though they have diff lower class rooms,
Staff were very accommodating to our request.
shopping, having dinner, and relax at excutive club