Overview

The Excelsior Hong Kong
Best Dining Experience

281 Gloucester Road, Hong Kong, Hong Kong
+852 2894 8888

฿ 6,497+

Overall guest ratings

8.9/10 Excellent
Based on 5,832 reviews

Review highlights

  • 10.0
  • 9.9
  • 9.0
  • 6.5

Good to know

  • Friendly atmosphere
  • Good accessibility by car
  • Great shopping

Nearby

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    About

    Surrounded by Causeway Bay, the main shopping, dining, and entertainment district, the hotel is around the corner from Victoria Park and one mile from the Wanchai district.

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    Expedia

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Tennis
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    Based on 5,832 reviews
    • 10.0 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 9.9 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.9 "Easily accessible by car, said 99%."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Good access to the airport, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
    • 9.0 "Food is to die for."
      9.1 "Yummy desserts, said 91%."
      9.1 "91% enjoyed the snacks that were offered."
      8.9 "89% loved the dining experience."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      7.6 "76% said the reception staff was great."
      7.6 "Housekeeping was great, according to 76%."
      7.7 "Management was excellent, said 77%."
      10.0 "100% were happy with the shuttle service."
      7.5 "75% said the booking process went smoothly."
    • 8.5 "Breakfast is good."
    • 6.5 "Rooms are ok."
      6.1 "Only 61% thought the furniture was functional."
    • 5.2 "Vibe was decent."
      6.1 "61% considered the lobby entrance to be so-so."
      5.4 "Only 54% thought, the hotel was stylish."
    • 5.1 "Average amenities."
      5.0 "50% thought the building was acceptable."
      6.1 "61% considered the lobby entrance to be so-so."
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    Overall rating

    9.0 Excellent
    Based on 816 reviews
    • 9.9 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.8 "Easily accessible by car, said 98%."
      10.0 "Near to public transport, according to 100%."
    • 8.9 "Food is delicious."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 8.6 "Breakfast is good."
    • 7.2 "Internet works."
      7.8 "78% thought it was a great value."
    • 5.9 "Rooms are ok."
    • 5.4 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 5.0 "Vibe was decent."
    • 4.4 "Not very comfortable."
      3.7 "63% said rooms were small."
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    Overall rating

    9.1 Excellent
    Based on 2,507 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.9 "Easily accessible by car, said 99%."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
    • 9.1 "Food is to die for."
      9.3 "Yummy desserts, said 93%."
      8.8 "88% enjoyed the snacks that were offered."
    • 9.0 "World class service."
      8.8 "88% thought the service was very professional."
      7.4 "74% said the reception staff was great."
      9.6 "96% found the staff to be very friendly."
      7.6 "Housekeeping was great, according to 76%."
      10.0 "100% were happy with the shuttle service."
      7.9 "Management was excellent, said 79%."
    • 8.8 "Breakfast is good."
    • 7.3 "Internet works."
      7.6 "76% thought it was a great value."
    • 6.4 "Rooms are ok."
    • 5.2 "Average amenities."
      6.2 "62% considered the lobby entrance to be so-so."
    • 5.1 "Vibe was decent."
      6.2 "62% considered the lobby entrance to be so-so."
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    Overall rating

    9.1 Excellent
    Based on 1,924 reviews
    • 9.9 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.7 "Easily accessible by car, said 97%."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
    • 9.0 "Food is to die for."
    • 9.0 "World class service."
      9.1 "91% thought the service was very professional."
      9.5 "95% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
    • 8.9 "Bar is amazing."
    • 8.5 "Breakfast is good."
    • 6.5 "Rooms are ok."
    • 5.8 "Average amenities."
      5.6 "56% thought the building was acceptable."
      6.1 "61% considered the lobby entrance to be so-so."
    • 5.7 "Vibe was decent."
      6.1 "61% considered the lobby entrance to be so-so."
    • 4.5 "Not very comfortable."
      3.9 "61% said rooms were small."
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    Overall rating

    8.9 Excellent
    Based on 583 reviews
    • 10.0 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.9 "Easily accessible by car, said 99%."
      9.9 "Near to public transport, according to 99%."
      9.7 "97% liked the proximity to sightseeing."
    • 9.1 "Food is to die for."
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      7.8 "78% said the reception staff was great."
    • 8.1 "Breakfast is good."
    • 7.0 "Internet works."
    • 6.1 "Rooms are ok."
    • 4.3 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      1.0 "90% thought the facilities needed updating."
    • 4.0 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly atmosphere"
    "Good accessibility by car"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    excellent location
    eating places
    causeway bay
    hong kong
    kong island
    harbour view room
    foot with subway
    excelsior
    fittings were old
    needs refurbishment
    pleasant staff
    plenty of shopping

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