Overview

Castello City Hotel
Best Terrace

62 Martyron 1, Avenue, Heraklion 713 04, Greece
+30 281 025 1212

฿ 1,425+

Overall guest ratings

8.4/10 Excellent
Based on 2,014 reviews

Review highlights

  • 9.5
  • 9.2
  • 6.8
  • 6.7

Good to know

  • Nice building
  • Accessible parking
  • Near city centre

Nearby

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    About

    Castello City Hotel is the ideal choice for the visitor to the city of Heraklion.

    Designed to meet the highest expectations of its select clientele, both professional and recreational, it offers an elegant ambiance, high-class service, and stylish accommodation.

    The hotel is open throughout the year, has easy access to and from the airport and port, and is conveniently located close to the commercial and historic centres of the city.

    Whatever your reason for visiting our ancient city, you will find a warm welcome, high-class facilities, and outstanding service at Castello City Hotel.

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    Castello City Hotel

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Airport shuttle (surcharge)
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Designated smoking area
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
    • Internet
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.4 Excellent
    Based on 2,014 reviews
    • 9.5 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
      7.8 "78% were happy with the price."
      10.0 "100% thought it was a great value."
    • 9.2 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      9.0 "90% thought the service was very professional."
      9.4 "94% found the restaurant service to be one of the best."
    • 8.5 "Location is great."
      8.7 "City centre within easy reach, said 87%."
      8.6 "Great parking, according to 86%."
      9.8 "98% thought parking was inexpensive."
      9.8 "Near to public transport, according to 98%."
      8.5 "85% liked the proximity to sightseeing."
      8.6 "Good access to the airport, said 86%."
    • 7.7 "Internet works."
      7.5 "75% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 6.8 "Average amenities."
      6.0 "60% considered the lobby entrance to be so-so."
    • 6.7 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 6.1 "Rooms are ok."
      5.4 "Beds were acceptable for 54%."
      6.4 "Only 64% said rooms were clean enough."
      6.1 "Only 61% said the rooms were modern."
      6.4 "Only 64% found the balcony ok."
      6.3 "For only 63%, the tv was ok."
    • 4.6 "Not very comfortable."
      4.8 "52% said rooms were small."
      3.5 "65% thought it was too noisy."
      3.2 "68% criticized the small bathroom."
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    Overall rating

    8.4 Excellent
    Based on 1,389 reviews
    • 9.7 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
    • 9.3 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 9.2 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      9.3 "93% found the restaurant service to be one of the best."
    • 8.4 "Location is great."
      8.5 "Great parking, according to 85%."
      8.5 "City centre within easy reach, said 85%."
      9.9 "99% thought parking was inexpensive."
      9.9 "Near to public transport, according to 99%."
      8.2 "82% liked the proximity to sightseeing."
      8.6 "Good access to the airport, said 86%."
    • 7.7 "Internet works."
      7.5 "75% said the wifi quality was great."
    • 6.2 "Rooms are ok."
      5.0 "Only 50% said rooms were big enough."
      5.3 "Beds were acceptable for 53%."
      6.4 "Only 64% said rooms were clean enough."
      6.1 "Only 61% said the rooms were modern."
      6.6 "Only 66% found the balcony ok."
    • 4.6 "Not very comfortable."
      3.5 "65% thought it was too noisy."
      3.0 "70% criticized the small bathroom."
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    Overall rating

    8.2 Excellent
    Based on 322 reviews
    • 9.2 "Excellent breakfast."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
    • 8.3 "Location is great."
      8.1 "Great parking, according to 81%."
      8.7 "City centre within easy reach, said 87%."
      9.6 "96% thought parking was inexpensive."
      9.8 "Near to public transport, according to 98%."
    • 6.6 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 5.1 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
      5.5 "Only 55% said the rooms were modern."
    • 4.0 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      3.3 "67% thought it was too noisy."
      4.8 "52% said rooms were small."

    Overall rating

    8.5 Excellent
    Based on 302 reviews
    • 9.4 "Excellent value."
    • 9.3 "Excellent breakfast."
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 8.7 "Location is great."
      8.8 "City centre within easy reach, said 88%."
      9.7 "Near to public transport, according to 97%."
      8.7 "Great parking, according to 87%."
    • 8.0 "Very good internet connection."
      7.8 "78% said the wifi quality was great."
    • 6.7 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 6.1 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
    • 4.4 "Not very comfortable."
      4.3 "57% said rooms were small."
      3.7 "63% thought it was too noisy."
      3.1 "69% criticized the small bathroom."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Nice building"
    "Accessible parking"
    "Near city centre"
    data provided by TrustYou

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