Overview

Relais & Chateaux Chaptel Hangzhou Hotel

No 57 Changsheng Road, Hangzhou 310006, China
+86 571 8788 2999

฿ 13,789+

Overall guest ratings

9.4/10 Excellent
Based on 328 reviews

Review highlights

  • 9.2
  • 8.9
  • 8.7
  • 8.4

Good to know

  • Impressive bathroom
  • Professional service
  • Great desserts & fruits
  • Great valet service

Nearby

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    About

    Chaptel Hotel puts you within a 10-minute drive of West Lake and features an airport shuttle (available on request). Freebies like WiFi, valet parking, and wired Internet are added perks, and guests looking to stay active can check out the nearby hiking/biking trails. Rooms at this luxurious hotel get the details right with free minibar items, premium bedding, and rainfall showerheads.

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    Amenities

    • Free Wi-Fi
    • ATM on-site
    • Babysitting or child care
    • Car hire
    • Internet
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
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    Reviews

    Guest reviews

    Overall rating

    9.4 Excellent
    Based on 328 reviews
    • 9.2 "Terrific location."
      8.5 "Easily accessible by car, said 85%."
      10.0 "100% liked the proximity to shopping."
    • 8.9 "Vibe was good."
      9.4 "94% enjoyed the friendly atmosphere."
      9.4 "94% thought the hotel was luxurious."
    • 8.7 "Food is delicious."
      8.9 "Yummy desserts, said 89%."
    • 8.4 "Great service."
      8.9 "89% thought the service was very professional."
      9.4 "94% found the staff to be very friendly."
      9.6 "96% were impressed by the valet service."
    • 8.2 "Comfort level is high."
      9.3 "93% thought rooms were spacious."
      9.1 "91% said the beds were comfortable."
      10.0 "100% liked the big bathroom."

    Overall rating

    9.3 Excellent
    Based on 134 reviews
    • 9.3 "Terrific location."
    • 9.0 "Awesome vibe."
      9.5 "95% enjoyed the friendly atmosphere."
    • 8.9 "Food is delicious."
    • 8.5 "Great service."
      9.1 "91% thought the service was very professional."
    • 8.1 "Comfort level is high."
      8.9 "89% said the beds were comfortable."

    Overall rating

    9.4 Excellent
    Based on 141 reviews
    • 9.2 "Terrific location."
    • 8.8 "Vibe was good."
      9.5 "95% enjoyed the friendly atmosphere."
    • 8.5 "Food is delicious."
    • 8.3 "Great service."
      9.0 "90% thought the service was very professional."
      9.6 "96% were impressed by the valet service."
      9.5 "95% found the staff to be very friendly."
    • 7.8 "High comfort."
      9.2 "92% thought rooms were spacious."
    • 5.8 "Average value."

    Overall rating

    9.5 Excellent
    Based on 52 reviews
    • 9.3 "Terrific location."
    • 9.0 "Awesome vibe."
      9.5 "95% enjoyed the friendly atmosphere."
    • 8.9 "Food is delicious."
    • 8.7 "Great service."
    • 8.4 "Comfort level is high."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Impressive bathroom"
    "Professional service"
    "Great desserts & fruits"
    "Great valet service"
    data provided by TrustYou

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