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Chaptel Hotel

No 57 Changsheng Road, Hangzhou 310006, China
+86 571 8788 2999

฿ 9,456+

Overall guest ratings

9.3/10 Excellent
Based on 302 reviews

Review highlights

  • 9.1
  • 8.8
  • 8.5
  • 6.0

Good to know

  • Luxurious Hotel
  • Professional service
  • Friendly service
  • Great desserts & fruits

Nearby

    show all

    About

    Chaptel Hotel puts you within a 10-minute drive of West Lake and features an airport shuttle (available on request). Freebies like WiFi, valet parking, and wired Internet are added perks, and guests looking to stay active can check out the nearby hiking/biking trails. Rooms at this luxurious hotel get the details right with free minibar items, premium bedding, and rainfall showerheads.

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    Hotels.com

    Amenities

    • Free Wi-Fi
    • ATM on-site
    • Babysitting or child care
    • Car hire
    • Internet
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
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    Reviews

    Guest reviews

    Overall rating

    9.3 Excellent
    Based on 302 reviews
    • 9.1 "Terrific location."
    • 8.8 "Food is delicious."
    • 8.5 "Breakfast is good."
    • 8.3 "Great service."
    • 7.7 "High comfort."
    • 6.0 "Average cleanliness."

    Overall rating

    9.4 Excellent
    Based on 78 reviews
    • 9.2 "Terrific location."
    • 8.6 "Vibe was good."
      9.0 "90% enjoyed the friendly atmosphere."
    • 8.4 "Great service."
      9.0 "90% thought the service was very professional."
    • 7.7 "High comfort."
    • 7.0 "Nice rooms."
    • 6.5 "Average amenities."
      6.3 "63% thought the building was acceptable."

    Overall rating

    9.2 Excellent
    Based on 175 reviews
    • 9.0 "Terrific location."
    • 8.9 "Food is delicious."
    • 8.4 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      10.0 "100% were impressed by the valet service."
    • 8.3 "Breakfast is good."
    • 7.5 "High comfort."
      8.2 "82% thought rooms were spacious."
    • 6.9 "Rooms are ok."
      6.5 "For only 65%, the bathroom was ok."

    Overall rating

    9.3 Excellent
    Based on 48 reviews
    • 9.2 "Terrific location."
    • 8.7 "Vibe was good."
      9.0 "90% enjoyed the friendly atmosphere."
    • 8.6 "Great service."
    • 7.5 "High comfort."
    • 6.7 "Rooms are ok."
    Good to know
    "Luxurious Hotel"
    "Professional service"
    "Friendly service"
    "Great desserts & fruits"
    data provided by TrustYou

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