Overview

Brook Hotel

21 Zi Jin Gang Road, Hangzhou 310030, China
+86 571 8586 3333

฿ 1,410+

Overall guest ratings

8.6/10 Excellent
Based on 1,828 reviews

Review highlights

  • 9.2
  • 4.9
  • 4.0
  • 3.2

Good to know

  • Good accessibility by car
  • Friendly atmosphere

Nearby

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    About

    Brook Hotel puts you 5.7 mi (9.2 km) from West Lake. After relaxing in the sauna, guests can grab a bite to eat at Chinese Restaurant, which serves breakfast, lunch, and dinner. Rooms at this upscale hotel offer up nice touches like iPod docks and slippers, along with LCD TVs and room service.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Business centre
    • Car hire
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Sauna
    • Free Internet
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    Based on 1,977 reviews
    • 9.2 "Terrific location."
      8.5 "Easily accessible by car, said 85%."
      8.3 "83% liked the proximity to shopping."
      9.5 "Great parking, according to 95%."
      9.7 "97% liked the proximity to sightseeing."
      9.5 "95% thought parking was inexpensive."
      9.3 "Near to public transport, according to 93%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.0 "Good service."
    • 4.9 "Breakfast is below average."
    • 4.0 "Internet is poor."
      1.4 "86% said the wifi quality was bad."
    • 3.2 "Awful rooms."
      0.4 "96% said rooms were small."
      2.1 "79% complained about the bathroom."
      1.8 "Air conditioning was criticized by 82%."
      0.0 "100% thought they were poorly maintained."
      2.2 "For 78%, the rooms looked old."
      1.2 "88% thought the tv was sub-standard."
      0.6 "94% said the bathroom was dirty."
      2.7 "73% criticized the small bathroom."
      3.0 "70% found problems with the furniture."
    • 1.5 "Quite uncomfortable."
      0.4 "96% said rooms were small."
      1.8 "Air conditioning was criticized by 82%."
      2.7 "73% criticized the small bathroom."

    Overall rating

    8.6 Excellent
    Based on 316 reviews
    • 9.4 "Terrific location."
      8.7 "Easily accessible by car, said 87%."
    • 7.0 "Good service."
      7.6 "76% thought the service was very professional."
    • 4.8 "Breakfast is below average."
    • 3.0 "Awful rooms."
      0.3 "97% said rooms were small."
      1.9 "81% complained about the bathroom."
    • 1.3 "Quite uncomfortable."
      0.3 "97% said rooms were small."

    Overall rating

    8.4 Excellent
    Based on 593 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      8.5 "Easily accessible by car, said 85%."
      8.6 "86% liked the proximity to shopping."
      9.6 "Great parking, according to 96%."
      9.4 "Near to public transport, according to 94%."
    • 6.6 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
    • 4.7 "Breakfast is below average."
    • 2.9 "Awful rooms."
      0.3 "97% said rooms were small."
      1.7 "83% complained about the bathroom."
      1.5 "Air conditioning was criticized by 85%."
      0.5 "95% said the bathroom was dirty."
    • 1.4 "Quite uncomfortable."
      0.3 "97% said rooms were small."
      1.5 "Air conditioning was criticized by 85%."

    Overall rating

    8.7 Excellent
    Based on 968 reviews
    • 9.3 "Terrific location."
      8.5 "Easily accessible by car, said 85%."
      8.4 "84% liked the proximity to shopping."
      9.5 "Great parking, according to 95%."
      9.6 "96% liked the proximity to sightseeing."
      9.3 "93% thought parking was inexpensive."
      9.4 "Near to public transport, according to 94%."
    • 8.4 "Good value."
    • 7.2 "Good service."
      7.2 "72% thought the service was very professional."
    • 4.7 "Breakfast is below average."
    • 4.1 "Internet is poor."
      1.6 "84% said the wifi quality was bad."
    • 2.9 "Awful rooms."
      0.3 "97% said rooms were small."
      1.9 "81% complained about the bathroom."
      1.6 "For 84%, the rooms looked old."
      0.0 "100% thought they were poorly maintained."
      1.7 "Air conditioning was criticized by 83%."
      2.6 "74% criticized the small bathroom."
    • 1.3 "Quite uncomfortable."
      0.3 "97% said rooms were small."
      1.7 "Air conditioning was criticized by 83%."
      2.6 "74% criticized the small bathroom."
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    Overall rating

    8.2 Excellent
    Based on 98 reviews
    • 9.2 "Terrific location."
    • 8.6 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
    • 8.3 "Good value."
    • 6.7 "Service is ok."
    • 4.8 "Breakfast is below average."
    • 3.6 "Rooms are not good."
      0.4 "96% said rooms were small."
    • 1.5 "Quite uncomfortable."
      0.4 "96% said rooms were small."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Good accessibility by car"
    "Friendly atmosphere"
    data provided by TrustYou

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