Overview

Brook Hotel

21 Zi Jin Gang Road, Hangzhou 310030, China
+86 571 8586 3333

฿ 1,402+

Overall guest ratings

8.6/10 Excellent
Based on 1,642 reviews

Review highlights

  • 9.3
  • 7.2
  • 3.3
  • 3.2

Good to know

  • Good accessibility by car
  • Friendly atmosphere

Nearby

    show all

    About

    Brook Hotel puts you 5.7 mi (9.2 km) from West Lake. After relaxing in the sauna, guests can grab a bite to eat at Chinese Restaurant, which serves breakfast, lunch, and dinner. Rooms at this upscale hotel offer up nice touches like iPod docks and slippers, along with LCD TVs and room service.

    Less More
    Hotels.com

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Business centre
    • Car hire
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Sauna
    • Free Internet
    • Pets not allowed
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    Based on 1,642 reviews
    • 9.3 "Terrific location."
      8.6 "Easily accessible by car, said 86%."
      9.7 "97% liked the proximity to sightseeing."
      9.6 "Great parking, according to 96%."
      9.3 "Near to public transport, according to 93%."
      9.0 "90% thought parking was inexpensive."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.2 "Good service."
    • 5.8 "Average amenities."
    • 5.7 "Breakfast is mediocre."
    • 3.3 "Internet is poor."
    • 3.2 "Awful rooms."
      0.5 "95% said rooms were small."
      2.8 "72% complained about the bathroom."
      0.0 "100% thought they were poorly maintained."
      0.6 "94% said the bathroom was dirty."
      1.9 "81% thought the tv was sub-standard."
      1.5 "For 85%, the rooms looked old."
      3.3 "67% criticized the small bathroom."
    • 1.7 "Quite uncomfortable."
      0.5 "95% said rooms were small."
      3.3 "67% criticized the small bathroom."
    View all review categories

    Overall rating

    8.5 Excellent
    Based on 279 reviews
    • 9.6 "Terrific location."
      8.8 "Easily accessible by car, said 88%."
    • 7.1 "Good cleanliness."
    • 7.0 "Good service."
      6.9 "Only 69% found the staff to be friendly enough."
    • 5.3 "Breakfast is mediocre."
    • 3.3 "Rooms are not good."
      0.3 "97% said rooms were small."
      2.8 "72% complained about the bathroom."
    • 1.4 "Quite uncomfortable."
      0.3 "97% said rooms were small."

    Overall rating

    8.5 Excellent
    Based on 476 reviews
    • 9.6 "Terrific location."
      8.7 "Easily accessible by car, said 87%."
      9.7 "97% liked the proximity to sightseeing."
      8.1 "81% liked the proximity to shopping."
      9.4 "Near to public transport, according to 94%."
    • 6.9 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      5.5 "Housekeeping was ok, according to 55%."
    • 5.7 "Breakfast is mediocre."
    • 2.4 "Awful rooms."
      0.3 "97% said rooms were small."
      2.4 "76% complained about the bathroom."
      1.5 "Air conditioning was criticized by 85%."
      0.5 "95% said the bathroom was dirty."
    • 1.4 "Quite uncomfortable."
      0.3 "97% said rooms were small."
      1.5 "Air conditioning was criticized by 85%."

    Overall rating

    8.7 Excellent
    Based on 788 reviews
    • 9.2 "Terrific location."
      8.4 "Easily accessible by car, said 84%."
      7.7 "77% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
      9.4 "Great parking, according to 94%."
      9.4 "Near to public transport, according to 94%."
    • 8.2 "Good value."
    • 7.4 "Good service."
      7.2 "72% thought the service was very professional."
    • 5.6 "Breakfast is mediocre."
    • 3.3 "Internet is poor."
    • 2.8 "Awful rooms."
      0.5 "95% said rooms were small."
      2.4 "76% complained about the bathroom."
      0.0 "100% thought they were poorly maintained."
      1.3 "For 87%, the rooms looked old."
    • 1.8 "Quite uncomfortable."
      0.5 "95% said rooms were small."
    View all review categories

    Overall rating

    8.6 Excellent
    Based on 98 reviews
    • 9.2 "Terrific location."
    • 8.0 "Good value."
    • 7.0 "Good service."
    • 4.0 "Rooms are not good."
      0.6 "94% said rooms were small."
    • 1.9 "Quite uncomfortable."
      0.6 "94% said rooms were small."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Good accessibility by car"
    "Friendly atmosphere"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:

    Photos
    Map

    Map