Overview

Novum Hotel Holstenwall Hamburg Neustadt

Holstenwall 19, 20355 Hamburg, Hamburg, Germany
+49 40 318 080

฿ 2,689+

Overall guest ratings

7.3/10 Good
Based on 2,757 reviews

Review highlights

  • 9.1
  • 8.3
  • 4.7
  • 4.0

Good to know

  • Clean rooms
  • Great reception
  • Close to public transport

Nearby

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    About

    This hotel offers a convenient location across from the Hamburg Museum, about 3 blocks from the Reeperbahn, and 0.4 km (0.2 mi) from St. Michaelis Church. The Rathausmarkt is 1.3 km (0.8 mi) away.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • No smoking
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Bar/Lounge
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.3 Good
    Based on 2,757 reviews
    • 9.1 "Terrific location."
      9.8 "Near to public transport, according to 98%."
      9.4 "City centre within easy reach, said 94%."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.8 "88% thought it was easy to get to the train station."
      8.5 "85% thought parking was inexpensive."
    • 8.3 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
      8.1 "81% thought the service was very professional."
      8.9 "Housekeeping was great, according to 89%."
    • 7.9 "Good breakfast."
    • 7.2 "Internet works."
      10.0 "100% thought it was a great value."
    • 4.7 "Rooms are not good."
      2.6 "74% said rooms were small."
      3.4 "66% complained about the bathroom."
      2.3 "77% thought they were poorly maintained."
      3.2 "68% criticized the small bathroom."
      3.6 "64% said the bathroom was dirty."
      4.8 "For 52%, the rooms looked old."
      1.2 "88% had problems with the shower."
      4.4 "56% were disappointed with the minibar."
      3.3 "Air conditioning was criticized by 67%."
      3.0 "70% thought the tv was sub-standard."
      3.0 "70% didn't like the balcony."
    • 4.0 "Vibe wasn't good."
      3.9 "61% criticized the unstylish hotel."
      1.8 "For 82%, the lobby entrance was sub-standard."
      3.9 "61% criticized the plain hotel."
    • 2.7 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      0.6 "94% complained about the elevator."
      1.8 "For 82%, the lobby entrance was sub-standard."
      0.7 "93% were unhappy with the handicap accessible facilities."
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    Overall rating

    7.3 Good
    Based on 1,626 reviews
    • 9.3 "Terrific location."
      9.8 "Near to public transport, according to 98%."
      9.8 "98% liked the proximity to sightseeing."
      9.5 "City centre within easy reach, said 95%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.4 "84% thought parking was inexpensive."
    • 8.1 "Great service."
      8.4 "84% found the staff to be very friendly."
      8.9 "89% said the reception staff was great."
      8.2 "82% thought the service was very professional."
    • 7.7 "Good breakfast."
    • 7.0 "Internet works."
    • 4.7 "Rooms are not good."
      2.5 "75% said rooms were small."
      3.3 "67% complained about the bathroom."
      3.5 "65% said the bathroom was dirty."
      3.3 "67% criticized the small bathroom."
      2.2 "78% thought they were poorly maintained."
      0.9 "91% had problems with the shower."
      4.3 "57% were disappointed with the minibar."
      3.3 "Air conditioning was criticized by 67%."
      3.2 "68% thought the tv was sub-standard."
    • 4.1 "Not very comfortable."
      2.5 "75% said rooms were small."
      3.3 "67% criticized the small bathroom."
      3.3 "Air conditioning was criticized by 67%."
    • 4.1 "Vibe wasn't good."
      4.1 "59% criticized the unstylish hotel."
      1.7 "For 83%, the lobby entrance was sub-standard."
      3.5 "65% criticized the plain hotel."
    • 2.6 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      1.7 "For 83%, the lobby entrance was sub-standard."
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    Overall rating

    7.6 Good
    Based on 551 reviews
    • 9.0 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.5 "City centre within easy reach, said 95%."
      9.7 "Near to public transport, according to 97%."
      8.4 "84% thought parking was inexpensive."
    • 8.4 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
    • 8.2 "Breakfast is good."
    • 7.3 "Internet works."
    • 4.5 "Rooms are not good."
      3.0 "70% said rooms were small."
      3.2 "68% complained about the bathroom."
      2.5 "75% thought they were poorly maintained."
      3.6 "64% said the bathroom was dirty."
      4.5 "For 55%, the rooms looked old."
      1.3 "87% had problems with the shower."
      3.1 "69% criticized the small bathroom."
      3.3 "Air conditioning was criticized by 67%."
      4.3 "57% were disappointed with the minibar."
    • 4.4 "Not very comfortable."
      3.0 "70% said rooms were small."
      3.1 "69% criticized the small bathroom."
      3.3 "Air conditioning was criticized by 67%."
    • 3.6 "Vibe wasn't good."
      3.6 "64% criticized the unstylish hotel."
    • 2.6 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      0.5 "95% complained about the elevator."
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    Overall rating

    6.5 Good
    Based on 110 reviews
    • 9.1 "Terrific location."
    • 8.0 "Great service."
      8.2 "82% said the reception staff was great."
    • 7.6 "High value."
    • 7.6 "Good breakfast."
    • 6.4 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 4.2 "Rooms are not good."
      3.2 "68% complained about the bathroom."
      3.1 "69% said rooms were small."
    • 4.2 "Not very comfortable."
      3.1 "69% said rooms were small."
    • 3.7 "Vibe wasn't good."
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    Overall rating

    7.3 Good
    Based on 468 reviews
    • 9.1 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.8 "Near to public transport, according to 98%."
      9.5 "City centre within easy reach, said 95%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.0 "Great service."
      8.5 "85% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
    • 7.6 "Good breakfast."
    • 7.0 "Internet works."
    • 5.0 "Rooms are ok."
      2.6 "74% said rooms were small."
      3.8 "62% complained about the bathroom."
      3.8 "62% said the bathroom was dirty."
      4.5 "For 55%, the rooms looked old."
      2.6 "74% thought the tv was sub-standard."
      2.2 "78% thought they were poorly maintained."
    • 4.4 "Not very comfortable."
      2.6 "74% said rooms were small."
    • 3.9 "Vibe wasn't good."
      3.6 "64% criticized the unstylish hotel."
      3.9 "61% criticized the plain hotel."
    • 2.4 "Terrible amenities."
      2.2 "78% thought the building wasn't nice."
      0.5 "95% complained about the elevator."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Great reception"
    "Close to public transport"
    data provided by TrustYou

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