Overview

Hotel Lumen am Hauptbahnhof

Steindamm 19, 20099 Hamburg, Hamburg, Germany
+49 40 280 4323

฿ 1,294+

Overall guest ratings

6.5/10 Good
Based on 1,166 reviews

Review highlights

  • 8.5
  • 8.2
  • 4.9
  • 4.7

Good to know

  • Train station is close

Nearby

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    About

    Located in Saint Georg, this hotel is within a 10-minute walk of Hansaplast Fountain and Hamburger Kunsthalle. Moenckebergstrasse and Hamburg City Hall are also within 1 mi (2 km).

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    Expedia

    Amenities

    • Free Wi-Fi
    • ATM on-site
    • Internet
    • Room service
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Air-conditioned
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    6.5 Good
    Based on 1,166 reviews
    • 8.5 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      8.2 "82% thought the service was very professional."
    • 8.2 "Location is great."
      9.8 "98% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      8.2 "82% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.7 "High value."
      8.2 "82% thought it was a great value."
    • 6.5 "Breakfast is mediocre."
    • 6.2 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
      5.7 "57% thought the cleanliness of the hotel was average."
      6.4 "Cleanliness of the bathroom was average, said 64%."
    • 4.9 "Rooms are not good."
      2.1 "79% said rooms were small."
      2.0 "80% thought they were poorly maintained."
      3.4 "66% had problems with the shower."
      0.0 "Air conditioning was criticized by 100%."
      4.7 "For 53%, the rooms looked old."
      2.5 "75% found problems with the furniture."
      2.5 "75% thought the tv was sub-standard."
    • 4.7 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
    • 4.5 "Disappointing food."
    • 2.6 "Horrible vibe."
      3.8 "62% criticized the unstylish hotel."
      1.5 "For 85%, the lobby entrance was sub-standard."
      2.0 "Unfriendly atmosphere, according to 80%."
    • 2.0 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      1.6 "84% complained about the elevator."
      1.5 "For 85%, the lobby entrance was sub-standard."
      0.0 "100% were unhappy with the handicap accessible facilities."
      4.4 "56% found the grounds unpleasant."
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    Overall rating

    6.3 Good
    Based on 478 reviews
    • 8.6 "Great service."
      7.7 "77% said the reception staff was great."
      8.4 "84% thought the service was very professional."
    • 8.3 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
    • 7.4 "High value."
    • 6.8 "Breakfast is mediocre."
    • 5.2 "Internet is average."
    • 5.0 "Rooms are ok."
      5.7 "For only 57%, the bathroom was ok."
      6.7 "Beds were acceptable for 67%."
      6.6 "Only 66% said rooms were clean enough."
    • 4.7 "Not very comfortable."
      2.2 "78% said rooms were small."
      4.4 "56% thought it was too noisy."
      4.1 "59% criticized the small bathroom."
    • 2.9 "Horrible vibe."
      4.1 "59% criticized the unstylish hotel."
    • 2.5 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
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    Overall rating

    5.9 OK
    Based on 198 reviews
    • 8.3 "Great service."
      8.8 "88% found the staff to be very friendly."
    • 7.7 "Good location."
      9.8 "98% thought it was easy to get to the train station."
    • 6.4 "Breakfast is mediocre."
    • 6.1 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      6.1 "61% thought the cleanliness of the hotel was average."
    • 4.9 "Internet is poor."
    • 4.2 "Rooms are not good."
      4.8 "52% complained about the bathroom."
      2.8 "72% had problems with the shower."
      1.9 "81% thought they were poorly maintained."
      1.8 "82% said rooms were small."
    • 3.5 "Not very comfortable."
      3.2 "68% thought it was too noisy."
      1.8 "82% said rooms were small."
    • 1.9 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
      1.4 "86% complained about the elevator."
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    Overall rating

    5.7 OK
    Based on 46 reviews
    • 8.4 "Great service."
    • 8.1 "Location is great."
      9.6 "96% thought it was easy to get to the train station."
    • 7.8 "High value."
    • 5.6 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 4.6 "Rooms are not good."
      4.8 "52% complained about the bathroom."
      2.0 "80% thought they were poorly maintained."

    Overall rating

    6.6 Good
    Based on 443 reviews
    • 8.4 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
    • 8.2 "Location is great."
      9.8 "98% thought it was easy to get to the train station."
    • 7.9 "High value."
    • 6.4 "Breakfast is mediocre."
    • 6.3 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
      5.5 "55% thought the cleanliness of the hotel was average."
      6.5 "Cleanliness of the bathroom was average, said 65%."
    • 4.9 "Rooms are not good."
      2.0 "80% said rooms were small."
      1.9 "81% thought they were poorly maintained."
      4.9 "For 51%, the rooms looked old."
      2.1 "79% found problems with the furniture."
      0.0 "Air conditioning was criticized by 100%."
      3.5 "65% had problems with the shower."
    • 4.9 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
    • 3.9 "Not very comfortable."
      3.6 "64% thought it was too noisy."
      2.0 "80% said rooms were small."
      0.0 "Air conditioning was criticized by 100%."
    • 2.8 "Horrible vibe."
      3.8 "62% criticized the unstylish hotel."
    • 1.8 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      1.3 "87% complained about the elevator."
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    Good to know
    "Train station is close"
    data provided by TrustYou

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