Would you like to save as your currency permanently or for this visit only?
I like the hotel because eventhough they never received the reservation from booking.com: they gave us the room at a good price.
Friendliness of Staff. English Level of the hotel staff was poor. I found it quite difficult to communicate and understand their speech.
. he food is terrible.....the breakfast is so bad,i was sick one day.I was charged one price leaving and as i was in a hurry didnt check the receipt.they then took another 2ooo aus dollars off my creditcard without my permission....now i have to check who and how they took it.
shuttle bus to canton fair. bus stop to HK. food is convenient at that area. 5th floor italian resturant is 50% discount, valuable. to MTR about 10 min. I stayed 4 nights, one night they forgot the bath gel, and sampoo.
I requested since booking to stay in the non smoking room, but the staff still put me in the smoking floor. So I requested to move and they move me to the room where smaller and cheaper than the cost I paid. So I denied to take it, finally, they moved me to the non smoking floor in the type of room that I booked. And it's such a waste of time!
traffic and shopping old decoration, old furniture, old equipment, all are not worthy of the room rate
The size of the king size bed was great; the breakfast buffet opening hours were good (you don't have to rush). The room and halls of hotel look old; the bedroom was spacious with big bed but everything looks old with no real facilities. The TV was small and very, very old. All of this would be very acceptable for a budget hotel but not for a hotel this type. The value for money is quite poor.
Room upgrade and free bus to the international fair Travel desk wanted 7% to use credit card. Desk staff inflexible
nice bath room arrangement in the rosedale room (Floor 26) money exchange limited to 200 USD only
Upon checking in and having booked a standard room I got a suite with separate bedroom and 2 bathrooms Super hotel
The hotel is exccelant. Very modern and the room is has very nice view. If you want to be near the city, this is not the right hotel for you.
The staff was very helpful, The Horizon Club facilities were excellent, all our needs were met.
some expensive, but for trade fairs is ok price
Luxury buisness hotel near the river.great view Breakfast
Everything was very nice, from the staff to the food. The hotel is very far away from anything. Accessible only by taxi.
Helpfull staff, good food, nice rooms, evening enertainment in the bar, the design of the hotel, good shops
The decor of the hotel is just super. Everything very modern and upto date. The staff however needs some more training for hotel of this standard. The staff was fine but need some more training for hotel of such high standard
The welcome from getting out of taxi until reaching the room was excellent and a credit to the staff involved. Thr shuttle bus to exhibition should go to Hall A, B & C
it is a laxury hotel prices are very bad during the canton fair
Whether they were staff at the reception, restaurant or the lobby all of them paid meticulous attention to details and your needs. They were just exemplary in all respects as Shangri-la hotels in the other parts of Asia. I enjoyed the one day stay. It was not so much the hotel but the transport from the airport to the hotel. They should consider providing shuttle service in view of its distance. I paid 260 RM to a bogus taxi operator when I was told it normally costs only about 150 to 160 RM.
Very close to metro and decent restaurants. Hotel staff personally guided me to a pharmacy 15 minutes away and paid for the taxi ride. Very difficult to find. Bed was hard. Only one staff member spoke English despite 'English' being listed as an amenity. Laundry costs were high, and stains were left on clothes suggesting they were washed wet and together despite a dry cleaning request.