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Spacious brand new room, attentive front desk staff, excellent location for exploring Grand Canyon. Housekeeping managed to accidentally skip the room twice, but were happy to let us pick up items as needed, such as coffee etc.
The hotel was very nicely appointed, the room (upgraded to deluxe double queen room) was large, and the beds were super-comfortable. We stayed in the 7000 building. There were in-room Keurig coffee makers. The staff was extremely accommodating when we asked for extra K-cups. We had breakfast at the dining room near the front desk. The coffee there was superb. We only stayed one night, but I would stay there again, in spite of the thin walls, if I got another deal like the one I found on Kayak.com. The walls are very thin. You can hear people going up and down the hallway, as well as the people in the upper room. The bathroom had a vent that led directly from the bathroom upstairs, so you could hear people talking. The bathroom door had a frosted glass insert that lit up the entire room if you turned the light on in there during the night.
Everything was great. They are doing some construction adding 2 new pools, 1 indoor and 1 outdoor. Very nice rooms and amenities. The only thing I really didn't like was they didn't have anything saying that they didn't have a pool. The kids were looking forward to swimming.
Hotel was clean and quiet. They have a very large complex with a decent amount of parking. There are plenty of places to eat and they have a nice gift store. Would definitely choose this hotel again. Breakfast buffet was a little over priced. Parking was sometimes far from room
Location Cost, small room
The cover sheet had blood on it and when I took it off the next blanket had a yellow pee spot. I called the front desk to request a new blanket and was given a thin fleece blanket with 2 hair balls. Will never stay here again.
Immediately when walking in the door, staff was so friendly and gave us a free upgrade. The rooms were gorgeous, specious, and clean. We couldn't have asked for better when looking for a place to stay last minute for a really great price. Would definitely recommend! The only downside to this stay was the hot tub. There were so many bubbles that were brown with visible dirt and hair on top of the bubbles. Not a deal breaker, but made me question the cleanliness of the hot tub.
great location, close to the grand canyon parking lot was completely full, at 8pm on a Wednesday!
Excellent value. Clean rooms and comfortable beds. Good amenities. None
Very close to the Grand Canyon park entrance.
Location and rooms We asked for some tea bags and the front desk flatly refused by saying they were very busy to send anybody to the room! Never heard this before in my life.
Very spacious and clean. Nice staff and facilities.
throw blankets appeared dirty
The staff at morning breakfast was AMAZING! so hospitable and friendly. It was a great way to start the morning. The hotel also gave us great maps that we used, especially the grand canyon map. I felt like some of the night staff were annoyed to help. And we couldn't find eat swabs anywhere in the hotel.
Was part of a group that went to hike the Grand Canyon. This hotel is conveniently located and near the canyon. Staff was friendly. Good breakfast and friendly pancake makers. It may seem a bit pricey, but not more than others when compared to the other hotels in town.
Great room, clean , great beds Breakfast not as good as others in area
Good breakfast Not helpful desk staff
Loved the breakfast! So many options. The room was clean and beautiful. Great location. Not far from the Grand Canyon park. Worth every penny. Can't complain!
Comfortable bed Older, with upgrades that look like upgrades.
Internet service was terrible. Couldn't even connect to the Wi-Fi until 6 a'm. Hôtel had a letter explaining there is terrible internet service, but that didn't stop them from claiming to provide it before I booked the room.
Near the grand canyon
I liked everything except the pillows The pillows were not ok.
The location/proximity to the Grand Canyon is perfect. And there is plenty within walking distance. The breakfast (and breakfast staff) was also excellent. The air conditioner in our room did not work at all so we were very warm and uncomfortable - and our view was of a wall.
Close to Grand Canyon Outdated everything! For the price it was a very poor room. Carpet was dirty and worn. Room needed a total makeover. None of the above descriptors fit this room. I picked family as it would be the best fit.
I love how they were so clean and eco friendly.breathtaking view and lots of animal life too. Everyone takes very good care of this great park
It's a bit dated and plain but given its location and purpose it's a great value. The Grand Canyon is within walking distance in the food court was excellent. It was quiet and comfortable.
It was convenient to the Grand Canyon National Park. The rooms were comfortable and clean. Air conditioning in the room didn't work. The staff were unfriendly and unhelpful. When I asked for information they talked to me like I was nuisance and gave me the bare minimum information. Overall, although the hotel itself was comfortable and clean the staff were below average and didn't seem to know much about the National Park.
Very nice. Staff.helpfull Nothing
No surprises. Clean, comfortable room, convenient to.Grand Canyon National Park and walking distance to restaurants. We stayed in the main building in a deluxe double queen room in the section that does not allow pets (they have a.separate area with pet friendly rooms). Perfect for our needs. Would stay again.
Clean and spacious rooms. Parking gets a little crowded, and dragging our luggage up and down the building till you find your room was an adventure. Very central to restaurants and park!!
Close to the rim, with some cabins right on the rim. Great price for location. Cabin furnishings and bedding are pretty dated - but seemed clean enough. The location is what makes this place.
Location was great. And the staff was very kind and helpful to make the most of my short stay there. There was no fitted bed sheet which was a little off putting. Also the doors weren't sound proof so was quite loud being next to an exterior door hearing people pass in and out.
location, cleanness, cute style. no tv, no wi-fi.
Closeness to GC Amenities including restaurant Friendly staff Rates
Everything was good, including the restaurant on site. Expensive for what it is.
Proximity to the Grand Canyon is great, rooms were nice and adequate for our needs,there is food on the premises and indoor common space when it's cold outside. The entrance to the hotel is a little confusing since it's back off the main road behind some other businesses, maybe a bigger sign would help? Morning coffee would be nice.
I came into the area with a camping permit, but was too late and there was a thunderstorm. Thankfully this hotel had a room. The staff were all super friendly and more than willing to help me if I needed anything. Room was comfortable and it was fairly quiet, maybe because it was the end of August. I am sure that during the busier times the bar and lounce area are great places. The buffet of food was just so so. Nothing was especially good. Probably would order off the menu directly next time.
Restaurant on site was convenient. Difficult to find in the dark when first arrived
just a few minutes from the Grand Canyon with plenty of adequate restaurants, convenience shops within walking distance. Staff very helpful and friendly. Indoor "spa" aka hot tub, was fun b/c it was in the middle of the lobby with greenery all around. Breakfast buffet was good for the price ($12?). Beds comfortable, linen soft, rooms clean. We booked for Easter weekend only 2 weeks before and grateful to get a place to stay.
Location, big room, Restaurant wasn't great (but my wife liked it)
Location. Run down facility. Unfriendly and unhelpful staff. Even TV was not working properly. Restaurant mediocre. Parking scarce at night. No concierge was available. Expensive for what it is.
Nice pool. Late check out. No towels at pool (front desk offered them but the front desk was far from the pool!)
I get that it's a tourist area but $200+ for a standard room is insane, I could have found cheaper rooms in downtown Las Vegas.
Facilities were nice rooms comfortable. Back yard view very untidy, bright outside lights switched on all night and towels were switched every day even when not necessary. There should be more of an emphasis on saving resources in this location.
The location was perfect for an EARLY departure to hike the Canyon. The refrigerator ran, but didn't work. We were too pressed for time to sweat it. The TV didn't have a signal, which we were told has to routinely have to be reset.
It would be helpful to provide a bit more light to the outside of the buildings as rooms are difficult to find.
From check in to dinner and drinks, the staff was personable, friendly and engaging. Prime location! Don't expect hot food in the cafe ten minutes before closing... Our fault completely, and the cauliflower was delicious.
Proximity Poor value. Basic rooms, no internet, limited to no cell service. If had known would not have booked. Stay in Tusayn for better value and amenities.
The booking agency, bookit.com
The location is amazing. The room was lovely, spacious, quiet and in a great location close to the rim. A fabulous family destination - the weather was kind and the location beyond words.
The stairs were covered with snow very hard to maneuvers. The coffee pot was broken
Beautiful room. Great location. Clean. No wifi in room. Sterile, corporate lobby. Cafeteria style restaurant. No continental breakfast.
Location was great. Good proximity to the visitor center and the the south rim drive. The rooms have aesthetically been updated, but corners were cut. Poor taping job. Missed paint in our room after a towel bar was moved to a new location
Great Nature. Great Park. Excellent hikes. Scenic views. Cozy rooms. Wonderful place to spend a weekend getaway from the city and office to natural wonders of the World.