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Cleanliness of rooms and hotel courtesy No
Clean and comfortable room. Helpful staff. There was noise during the night from the street that disturbed me.
breakfast wonderful, lots of choice. Restaurant exeptional value would have liked better bar facilities but that's a small point
the best thing about our stay was the breakfast. superb choice and the quality of everything was excellent. the service and attention was second to none. our room was lovely and warm with great facilities.
The front desk was more then helpful.
the hotel was comfortable and very welcoming. breakfast was fab
good location, good price, very clean, free WiFi
wireless internetthat worked
Only spent one night and my purpose was just that - a place to sleep for the night. It served it's purpose well and was compfortable. I did not need or wish to use any of the facilities so I can't comment on them as I just don't know nothing
Staff made a very good impression. Very pleasant and helpful.
Have stayed at this hotel before and found it excellent for getting to the SECC for concerts, also just at 20/25 min walk to the main shopping area in Sauchiehall St. There is nothing I didn't like.
Had a good nights sleep. the bathroon needs a good scrub round the bath tiles to get rid of black mould and the shower head was not staying in place . the tv was hard to work.
well situated, good food selection, pleasant staff, warm and friendly. No fridge in room as stated,,could improve their supply of coffee and milk. Fabric on arms of chairs in room worn out.
Room was good size,Every thing you need,Breakfast was first class staff very helpful would recommend it, just to say the reception wants brightning up a bit,Then it would look the part,
Good location value for money
It was in an excellent location, staff were friensly and helpdul. Had a very comfortable and enjoyable stay.
Warm and friendly comfortable room with adequate facilities for an overnight stay. Excellent breakfast. Decor a little tired. Lack of parking space
shopping & sight seeing
• staff - very friendly and helpful • location • cleanliness • the dreaded loud neighbours, but they were only having fun!!!
Location. It was basic but had everything needed for a short break.
Staff were friendly. First room had a horribly heavily stained beige carpet. I was offered another room when I complained but it was also very very very unclean - heavily stained green carpet, could not take shoes off. Kettle did not work. Had to ask for a new one. There was no soap and also had to ask for it.
Room stank of stale nicotine (including the bedlinen); couldn't get to window without climbing over bed. Carpet and walls grotty.
Location More than I can summarize.
The location. Size of the room.
My partner and I were only there for a night. Luckily for me, my work paid for it, however, for the £86 it cost, it was not value for money at all. In fact it was very over-priced. I have stayed in London, in a much more luxurious room for less money. Location was the only good part of the stay, but the room was just a bed and a sink. The showers are communal, as is the toilet, therefore not wanting to spend any extra time that we have to in the room. Over-all very poor service from the reception staff, not very good value for money, but good location.
The hotel was in a great local, only a 5 minute taxi from city center, excellent value for money!
Nice bathroom. No hassle from staff Leaking roof, carpet needed cleaning - lots of stains, poor tv reception, 4 beds and only one chair! Sheets didn't fit the double bed. Smell that indicated someone had been smoking in the room (lots of fag ends stubbed out on the roof.
it was warm shower was burning hot or freezing cold
I enjoyed the quality and cleanliness of the bathroom. The noise of other visitors and staff alike that woke me up during the night/early in the morning, the quality of staff, the small room
I had a room where I could sleep quiet. A staff member in dinning room behaved inappropriately. She gave me one I did not order and when I reported to her about mistake behaved rudely at me. I have reported this matter to management of Smith's Hotel. The room was untidy and looked ugly. Not enough light; of two bulbs only one was in working condition.
The hotel was in a good location The hotel was very basic, no bar facilities. No toiletries and breakfast isn't on for long enough. There is no lift and the stairs are steep and narrow.
proximity to university and city; room was clean and comfortable and the cooked breakfast was good. cold shower most mornings; apart from the room virtually no other facilities. no atmosphere to the place.
nice cosy room
I booked online for £55 and was charged £80 when I got there!
The Manager was friendly and helpful and the breakfast was fairly good apart from the bacon being cold. The bathroom was fairly modern and clean and the beds had nice fresh white bedding. As a hotel we expected a lounge bar and a restaurant/cafe but there were neither and therefore we feel should not be called a Hotel but a Guest House. The room was very dusty - I had to dust light fixtures, dressing table, bedside tables etc which had not been done for probably a few weeks judging by the depth of the fluff and dust. The cushions on the bed were also dusty. Unfortunately the water when we showered in the morning was cool/cold unfortunately. It had been warm the night before when I tested it.
Staff were very friendly. The room was quite small and "old fashioned" - but adequate for 1 night stay.
Friendly staff, good facilities and a nicely presented room. The hotel is in a very convenient location for exploring Glasgow.
It was cheap. Attempting to update but has a long way to go with room. Reception was a smokey bedroom. Dining room improvements good. Location very good for centre and SECC. Area could be excellent next to park but still very run down but appears to be improving. Lots of litter and run down buildings. Not very inspiring for visitors to Glasgow. Bed comfortable. Fine for 1 night theatre trip but would not stay any longer. Was surprisingly quiet. Broken down wardrobe. Wallpaper and decor very poor. Cheap teabags. Nothing to sit on apart from bed.
The staff was just amazing. Everyone there was so helpful and friendly. I really felt like home. The breakfast could have more options. but other than that it was a really great stay.
the room was large .thebeds were clean .the location was quiet towels not changed but for the money good value
Friendly staff. Comfortable beds.
Fantastic location. The decor, fixtures and fittings have seen better days but it is amazing value for money given its quiet and pleasant location next to Kelvingrove Park. Have been before and would go again. Must mention Tracey who is always very helpful. Everything looks a bit tired but to be expected at this price.
situated by the beatiful park and the university, the location is very convinient to town and the airport the room was big but apparently, the radiator is poor, and the room was quite cold
Very cheap and cheerful!! Decor and leaves a lot to be desired!!
good local pub decor poor
the location and the price were great