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Location is very good-- walking distance to areas of the city we wanted to visit. The best part of the experience was that the hotel personnel were able to direct us to local sights and restaurants where we had good experiences. The room itself & especially the bath are first rate.
Good location, nice ambience, greta staircase. No ironing facilities provided after day hours! OK to not have one in the room but a 4* hotel should have somewhere to quickly iron a shirt - and the staff made no effort to think of something. Also dis not advise us there was train strike when we booked a cab to the station - the hotel should know things like this and offer to help.
Breakfast was great! The Liguri pasteries are goregeous! The size of the room was perfect for our family trip. The bathroom was also spacious and included enough room for all the cosmetics to fly around without bothering us really! It was also obvious that the ladies did a great job with the cleaning. It looked impecable every day we were there for 4 days. I loved the heart of the hotel which is the highlight of the place. Beautiful red carpet stairs in an ''accordeon''! The floor is a marvellous wooden floor most likely hand crafted. It would need some referbishment...
authenticity of the hotel, atmosfere
the valet parking
The hotel decoration and architecture. It is really nice place, very central and good for some shopping. Still very reasonable speaking about cost and price/quality Very narrow beds, as I was travelling with my son and we have separate single beds, but the size looked like the kid's one. Breakfast is poor.
Not much Horrible WIFI. Bad coffee and not many healthy choices at breakfast. Terrible parking. Nowhere to unload the car, the parking is slow, Off site and expensive. The Brustol has no door person and this hotel needs one.
nice large room very clean... good breakfast limited dining capability in the evening... arrival difficult with car.....
Location Internet did not work
Location in the very center - good for walking around the city. Very good breakfast. Nice decoration. Free parking at the entrance is always occupied. Most probably you'll be advised to use public parking around the corner. Howewer cost is the same - 20 EUR per night.
building of the hotel is very nice, and it has a good location
comfortable room, excellent location, helpful staff
Location of the Hotel, and the Hotel's standart. You get what you expect. Charge for parking was over the top.
Excellent location for old town, shopping, and train station for day trips. Room layout could have been designed a bit better, i.e. work desk too close to bed.
Excellent staff. Good location. Family Rooms.
The hotel was, clean, friendly, secure and private. I didn't care for the choice of jazz music in the breakfast room. Otherwise, a brilliant hotel in a brilliant city.
Perfect position for main areas and accessability to others. Staff were very helpful during trouble a) after bagsnatch b) getting transport to airport during strike. Staff Andrea (all) /Marina/Daniel v good.
This hotel is centraly located in the old part of town but it is set back and difficult to find with no view. Typical old hotel everything you would expect from a building of this perioud.
the hotel was good value,centrally situated with car parking facilities. we had a number of rooms a the hotel four rooms and we intend to use the hotel again as we come to Genova each year having previuosly used the Jolly Hotel nearby,
Professional service, Nice people, Very clean rooms, nice price Not a lot of parking space! Not easy to find
Location. Very nice in the middle of "old town". Very noisy. Rooms were not soundproof at all.
Noisy tiny room!
Yes, very much. I would go again.
Style, size and equipment of the room excellent. Place to work and sleep. -
Very welcoming, friendly and efficient staff. Ideal central location. Warm, clean and comfortable No
Location Room was tiny for such a high price.
Great location, really helpful and friendly staff, nice thata good breakfast was included.
nice and comfortable rooms friendly staff ,great breakfast they charge my credit card when i did the reservation (15 days before)
Helpful and courteous staff; central and convenient location; good value. n/a
good value for money
The hotel is in the corner of Genoa historical "carungi" triangle. It is very comfortable to go and see all the interesting in the historical center of Genoa. And special thanks to the hotel staff for our laguage, which stayed at the hotel during few hours till our depature to the C. Colombo aeroport. There was some auto`s noise from the street.
Just the location Really old rooms, poorly renovated. Weird smell in the whole hotel. Poor light.Poor window view. Awful decoration. Got a really ''cheap'' feeling during my stay
Theese room doors are not good as a hotel-room door. It look likes garage doors.
The staff at the hotel were very pleasant and eager to please. The hotel was a good combination of quirky and antique. The location is central. There was some street noise even though we were on the fifth floor.
only stayed one night, Good location and friendly and helpfull staff.
Nice spacious room. The bathroom really small and no internet which it said there was only in the reception area. Can be alot of noise from outside during early hours of the morning.
This Hotel had steps to get to reception and no help with elderly mother. Room very small and cramped wod not recommed unless very cheap. Up side street and not easy to find
Nothing, we did enjoy leaving They refused my crew entry one night because they had not been paid even though we had not checked out yet and then when we did pay there was a discrepancy on the total which they wanted to resolve with a fight, threatening my colleague and swearing. They are a very aggressive staff force and we were terrified.
Good value rooms, clean & well located in the city The staff.
Position in the heart of Genova Very small room, very small bathroom. Breakfast available from 8.30 to 9.00!!! Very bad people coming back in the evening/night. Really too much expensive for the quality they offer.
Good situation. They only speak italian !
Very comfortable breakfast was adiquit The bed was only 2.6in like a childs trundle the first day the room was unserviced
Closeness to points of interest (Acquarium, Porto Antico in general), very pleasant, helpful staff.
Nothing For a 3 star hotel, they do not have functioning telephone lines. You can not make a call outside. No internet facilities, no ironing facilities, a very long, narrow stairs at the entrance without lift and the worst is; the area is extremely dangerous in the nights. You can not go out at all.
no lift and a large number of steps to climb at main entrance
central & close to station We had to carry our baggage up two flights of stairs to reception. No lift to foyer but lift to rooms. Was inconvenient with 5 women & suit cases