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service room service
excellent staff, very pleasant surroundings, very comfortable, room quiet. Food very good.
The pool and related facilities were very good
Restaurants and Business services
1.Grand Hotel Kempinsky is a luxury hotel, but what was more then excellent was staff attitude , help, and feeling they serve you without feeling they waiting for tips as many times I felt at other hotels, any problem at each level was answered promptly and pleasantly always over any expectations we might have. They give more then necessary on any request like our satisfaction is their only purpose. The hotel restaurants are excellent , the staff very honest in their help thinking for us benefit.We inquired for a special dish -well the waiter suggested that maybe we should share it as it might be enough for sharing.We got this italian speciality it was excellent and indeed enough for two and it was not the most expensive choice on the menu. They give us cards for public transport in Geneva good for train, bus or tram, or the boat in front of the hotel to take us over the lake in the middle of Geneva downtown. Only point of weakness we found was the slow WIFI in our room, but instead they gave us free wired internet connection super fast both at upload and download. That served any business connection I needed.
They liked the staff, but certain things weren't working. Roomsafe, didn't work and the pool was not heated as promised. Again the staff was very great. The insecurity about the fact that you don't know if you have a view. For the price you should have a view. I went round to ask for this and they couldn't garantuee this. Well, if you know you are full then you know how you are going to devide the rooms. All was well in the end though.
The concierge gave false/conflicting answers/suggestions most of the time.
very very splendid hotel !!!
very good location the leisure facilities were closed for refurb ,also the bar and 2 of the restaraunts - we were not informed by e-mail about this
Breakfast. All was so fresh and very tasty! NO
The location of the hotel is the best, rooms are clean and relativly new, the staff of the hotel specially the concierge Jereme and Jonathan were amazingly top class and helpfull. This was a honeymoon trip and within we have visited Rome, Capri, Venice, Geneve, and Paris. This hotel is the only hotel that didn't even bother to give us an upgrade in any way not even a better view room. Other hotel all upgrded us and one hotel gave us thier best suit and it was a 5 start hotel.
The service and style other than in the restaurant The very poor service in the restaurant
very helpful staff, excellent location close to shoping, transportation and to a beutiful scenery meanly the "lake le man" rooms a little bit small
the hotel is beautifully positioned at the lake right infront of the water taxi , part of the public transportation .Amazing breakfast !(not included) every hour some roomservice was given , which for us was a bit too much .
Perfect! very comfortable, very beautiful, everything is well done! no compliances at all!!
Everything The room was a bit small
I was forced to wait my room up to 4:00 p.m.
Very attentive staff who were most helpful. I damaged my knee skiing and the stafdf happily brought ice packs to reduce the swelling.
This is an immaculate boutique hotel. Excellent services.
Excellent and absolutely stunning location, Windows restaurant not cheap but serves great food, convenient entertainment at leopard room till 2 a.m, staff give personal and friendly service always - we were accompanied to the up market night club across the road by a leopard room senior staff member and that's really brilliant.
The staff were very courteous. We had a nice view from our window. The lounge near the entrance is lovely but the furniture is very uncomfortable. Room 123 was nicely decorated. Room 324 less so. Both nights were disrupted by loud music from the bar below. After midnight on the 2nd night, we asked to be moved to another room. Packing our luggage and moving (into a worse room) added to the aggravation of the noise problem. We lost 4 hours sleep and received no compensation on our bill when we checked out. We would not choose this hotel again.
not much i had no air conditioner or hot water for 2 days. the same
The staff were helpfull The condition of my room was poor with a torn carpet and a bathroom doorhandle that came loose.
Convenient for Lake & Shops. Clean. Staff very friendly and understood/spoke English Room too hot & I could not get the airconditioner to cool it down. No dinner served in hotel restaurant which meant I had to leave the hotel in the evening which is not good for a woman on her own.
Unfortunately the first 2 days no decent room was available. Consequently I spent the 2 nights in a very small room without heat in November in Geneva! The last 2 nights were fine
Cleaning service was excellent. Efficient and effective. Hotel staff was hospitable and readily available but non-intrusive. Great location, convinient to the lake and public transportation. Cost was a bit high for quality of furnishings. Beds were twin, pushed together and uncomfortable.
Easy check in No curtains at window, room was too small for a double bed. Bathroom very small
Helpful staff Room in bad repair, shoddy furniture, nails sticking out of floor
Good location. Close to the lake. Yes. The price I paid for the room contained the price of the "continental" breakfast (18 CHF). Well, I found both the quality and the variety miserable. No hot dish, I could choose from croissant or bread, and there was only one kind of chees and some jam (no meet at all). I could have bought a nice breakfast from the money in any of the small coffee shops nearby.
city location,easy public transport Classed as four star it was not to standard. Shower was leaking, door did not close properly, beds very poor, walls were poor
the staff was helpful and very much appreciating the cost of the hotel and the beds
situation for lake, old town and restaurants.
the location the room ' furnucher' brakfest' cleaning sys
quiet, well appointed and near Malpensa airport
Central location. Spacious studio. Many beds. The smell of cooking all over the studio. The overall impression was about "incleanliness".
Location, price, size of rooms in suite, facilities in suite, service