Would you like to save as your currency permanently or for this visit only?
They didn't give me my booked room and relocated me to another hotel instead. They offered to cover the cost of the night due to this unfortunate event and afterwards they stood down their original offer and refused to refund the money I paid for the room in advance.
i ask to clean the room from mosketo but came light to clean the rooms and i ask about the A/C not coold
Nice furniture, quiet. Very small room.
Amazing view of the lake and mountains from our 6th floor room. Easy access to transportation.
the staff was very friendly and was quick to response to problems 1) our room was in the non-smoking floor but contrary to the fact that when we entered the first nite - it strongly smelled cigarettes. the room spray and the scent didnt really kill the smell that nite. Furthermore, we had a family room that is located by the corner facing the station - it was so noisy
Due to the inclement weather we chose to book our evening meal in the Hotel restaurant only to be told after booking they were serving a limited snack menu which was prepared/served very badly...not good enough for a Hotel of this standard.
The position was excellent and we particularly appreciated the free pass to all Geneva public transport. There was a very noisy conference group during our stay who congregated outside our room near the lifts on the 4th floor in the early hours of the morning. The action taken to address our complaint was slow and ineffective.
nice placement, nice breakfast as for Geneva - no russian tv channels seems at least strange (RTVI is not russian channel) guess management should switch to 1st channel (ORT). Windows in room was weack - sounds like trucks are passing through the room.
The hotel is literally next to the train station. We booked a family room, which turned out to be 2 adjoining rooms with 2 bathrooms, rather than a big family room or 2 connecting rooms. Our children were old enough that this turned out fine for us, but those with young children should be aware of this.
the rooms that the breakfast not incloded with the price of the money
Free coffee and inexpensive wireless internet. The hotel's internet didn't work from my room, although it worked in the lobby. No hand towels in the bathroom, but many in Geneva also do not. The US Post Office reports a receipt signature on a mail package sent there, but I never got it.
Location next to the main station is very convenient. Cost performance is good because it may be off-season. I satisfied to stay at this hotel.
The treadmill was out of order, need maintanance
next to rail station,centre town location,fabulous view from 9th floor window none
Nice, fairly large rooms. Great location by the railway. I missed a nice hotel bar (could be located in the panorama room at the top floor)
value for money and location beds covers and blancets not clean,matres not comfort
Nice hotel room, close proximity to everything one of the front desk was not particularly friendly or helpful considering guests may not be familiar with Geneva
good location next to railway statoin, clean big rooms. I had nonsmoking room, but through the ventilation system there was smell of smoking all the time
Good room and good sound-proofing.
Adequate hotel in a staggeringly expensive city
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
The location, friendliness and superb help and response of the staff
Location and friendliness nein
staff support, care of the gustes cooling system (there is no Air condition)
convenient, clean & good size bathroom
The restaurant (Indian) was oustanding food and service. The rooms whilst on the small side are excellent, and have the best beds, bathrooms etc. The entertainment (tv) had multiple channels in a variety of languages rather than just bbc/cnbc etc.
We had a great time, the staff were very helpful, the food is exellent, the room was very light and comfortable. In general the hotel was a very pleasant find The only thing which did not score high was the veiw from the window. It was overlooking the concrete part of the internal garden
The spa is excellent and the staff was very polite and proffesianal.All over the hotel is very good.
Staff were above average. Room size was good. Significant mistakes on the bill (>100CHF). Staff checked, agreed they were mistakes, and removed without problem to be fair, but surprising they'd got on there.
Everything. It was wonderful. No
the attention of the staff to their guests
The hotel staff was prof and has the sence of perfect hospitallity
Staff was friendly, knowledgeable and helpful
The location is perfect The restaurant and the lack of parking facilities
Great Staff. Comfortable beds and very nice bathroom
Good location could walk to all areas around the city. Very clean and comfortable rooms. A great hotel if ur just looking for a lovely room and like to eat in resturants, and do activities outside your hotel. Thought resturant had stuffy atmosphere and was very expensive but it did not upset us because there are endless nice resterants in geneva.
Nice situation in the city. Good bed. Smell in the room. Very poor breakfast for very strange price. Common feeling of the old bad maintained building.
Everything the breakfast it's not good, could be better!
Service of the staff. The lady staff at the reception was very helpful and friendly.
Staff of the hotel was very friendly and attentive, interior of the hotel and room is very nice No
free WI-FI is very useful, central and quet location
location high cost
It central position We were upgraded into a duplex unit, but the airconditioning was puzzling and beyond our control. The downstairs sitting room area was very hot. Also, the TV internet was difficult to use, because the mouse was not sensitive, but there is facility for one to use with a bought card in the office. The staff were efficient and friendly.
The polite and friendly staff It did not have a wide enough choice on the breakfast room service menu
Charme, rooms and staff
The staff were excellent. Really friendly and helpful. I thought the food was over-priced and the breakfast was poor.
Convenience of location, firendly welcome afforded by all hotel staff, comfortable and perfectly sound-proofed room.
The room was very generously proportioned and clean. The location was perfect for wandering around Geneva. Possibly the extra charge for breakfast, but to be fair the standard price for the room was higher than our cost even with the breakfast charge.
The hotel doesn't have a parking and he is not responsible of any car. and the WIFI doesn't work.
the room ,thier customer experince nothing
amazing service .. excellent location .. staff were extremely friendly loved everything
Good Location, could walk from train station and very near to the Lake and all the attractions
The hotel was impressive from the initial check-in by the attentive staff, the helpful advice about shopping, and restaurants, and general friendliness I thought the breakfast was sparse, eespecially for the price
The staff was very friendly and helpfull. The elevator does not reach the 7th floor and I had to walk up the stairs to reach my room.
Large room,. Clean and refurbished to an high standard. Staff gentle and very helpful
The room was great. The location was great. They neglected my early-moring wake-up call despite the fact that I double checked it. I would have missed my flight home had I not set the alarm in the room.
This is a nice hotel near the train station. Friendly staff. Large rooms for Switzerland. Location not too exciting but convenient. Like much in Switzerland it is very expensive.
The location is great. It is close to the train station and close to old town. We stayed in a "duplex suite". On the internet it is shown with a loft. The only thing in the loft is a shower and vanity. Downstairs the bedroom is tiny, and although it is called a suite, there was no sitting area. We had to sit on the end of the bed or on the steps leading up to the shower.
A very nice hotel..comfortable bed and very clean Breakfast buffet was very basic
The fact there was no traffic noise ,yet you are right in the heart of the city. For me this is a very big plus point.Another plus point for me is a comfortable bed. This was excellent.
Proximity to the old town and friendly staff Noise, rooms are not noise proof. You hear people walking in the corridors, doors banging at odd hours of the night.
Location & the room was perfect They need a better lift
Friendly, helpful staff. Very convenient opposite the Central Train station. Thought it was on the expensive side for a room of that quality, having stayed in one of your hotels in Nice.
Good Location near Station No Bar/ Restaurant
Convenient location right opposite the railway station. Clean spacious room and the free Wi-Fi access
not providing English tea in the reception area
Location and the free transport pass Room is so small, breakfastr is very basic, Price is too high to waht the hotel was
Good, clean hotel and very close to geneva main railway station.
The staff were very kind and efficient. The room was spacious, clean and beautifully warm. The hotel is also very close to the station and all the shops. Breakfast should be more varied (and the breakfast room should be much bigger).
Nice room, old but well preserved furniture and a very well connected location Toilet was not very big, heater was not yet working so it was quite cold
Straight across the road from the railway station and within walking distance of all tourist areas no air conditioning so had to leave door open - room was on a busy road so was a bit noisey
breakfast was poor
The cleanliness of the room. The very poor breakfast and service at breakfast.
Staff was friendly the location is very near to the train station acros the street. Easy to get to places with hotel passes. This was very helpful to get around town by train or bus free. Location is near the train station and very noisy at night. There is no air conditioning in the hotel so the windows are open all the time. Only fans are used in the rooms so the window has to be kept open for air to circulate . It is terrible at night when you trying to sleep and can't due to the amount of noise. The hotel is grossly high. The elevator takes only tow average size persons, maybe one big and on small bodies. Two heavy set people cannot use the elevator. It is that small. Basic breakfast. The lounge area is like a small kitchen nook with very old colorful chairs with visible stains. With all the money they charge, they can do better.
A nice, older hotel, conveniently located. Beds were comfortable, air conditioning was good. Front desk staff was very friendly. Staff was receptive to finding an acceptable room and exchanging when we were not happy with the assigned room double bed. Rooms very small. Wallpaper had handprints on one wall, but possibly this occurred when paper was hung. Retrofitted shower glass on tub allowed water to flood the bathroom.
the view Internet conexion
Stuff, athmosphere and locations are the main reason to stay in the hotel. In the non-smoking room at night was strong smell of smoking from another room
It was a great location The staff weren't as helpful compared to other 4 star standards. If I was to recommend the hotel, I would recommend a larger room, not a single room, as it wasn't that comfortable or easy to work in.
The closeness to everything. The river view also. Their attitude the first day, but after that the front desk was fine.
Thought the location and amenities were fantastic. I did feel at times the staff at reception really let the hotel down. I found them to be quite moody. The doormen were excellent. I didn't any of the food and beverage facilities.
Well located in the city and we were upgraded to a room with a lovely lake view. The bed was very comfortable and the room size was generous. Would have been really nice to have an English speaking movie option.
I like their staff, they are very helpful and I like the location of the hotel.
location, good views, staff excellent no
I m used to I m going to this hotel more than 25 years
Good room and efficient staff. Also, good location.
middle of the city and clean, staff were very nice and highly recommended. Rooms are small and clean but that would do it.
The hoteL is located at the good location and room is clean and comfortable. We enjoyed.
Pleasant , helpful staff . Well situated for tourists None
- good quality, good positioning, personel is friendly and efficient - breakfast: might be a point of improvement, personel is a bit shy and dry: should offer the possibility of two breakfast (one with full buffet; one with smaller choice and smaller price!)
clean, quick reception, quiet and near to the railway station. I did not like the fact that the entrance to my room was on the same floor as the breakfast room
clean, refurbished improve breakfast
really in the down town, just beside the river and a Starbuck coffe a part of the stuff (not all) was a little rude with my wife.
The great location. Big junior suite. Nice design and good staff. no room service, no good restaurant in the hotel
Thge Hotel Location is very convenient (30sec away from the train station). Unprofessional and unfriendly staff (very unpolite), the hotel rooms are clearly overpriced, two lights were broken in my room (which costed 300 CHT a night!). I do not recommend this hotel.
Rooms were very clean and comfortable, if somewhat small. Staff were consistently excellent. Breakfast is ok, and the Brasserie Parisienne restaurant very good. The noise of the trains.
Very pleasant and cosy atmosphere throughout the hotel. Breakfast service poorly organised and some bar and dining room staff were surly.
Location is very center. Room size
It was too hot
Convinean location They must change the bathroom towls everyday
I arrived mid-evening on a non-planned stop in Geneva. The receptionist spoke English well and was helpful showing me where to park. The location is adjacent to the train station but was quiet at night. Altogether a pleasant stay. The price seemed a bit high, but perhaps I am not familiar with Geneva hotel prices.
The staff were exceptionally friendly, we arrived early, before check in time and the gentleman at reception was most accommodating and welcoming with a smile and kind words, they accommodated us immediately by letting us into our room. The service staff when having a drink and breakfast checked regularly to ensure all was ok, made recommendations and were extremely kind. The hotel has been recently renovated and is quirky and somewhat funky, maybe not to everyone's taste, but what it had as a real 30's feel about it, i.e. a travel hotel where one could meet all sorts of characters, write a book, and generally relax. The location is excellent for the station and for anything one wants to do in Geneva. It was not an issue for us, but the noise of the trains passing might be not to everyone's taste...to us that added to the charm of feeling that it was a true travellers place
was put in a smoking room and I'm not a smoker was put in a smoking room and I'm not a smoker. Will never use this hotel again
Clean facility and close to the rail station.Good breakfact and quick reception . The seperate door to the Suits.The car park is a bit difficult to find when visiting for the first time.
the breakfast no free access to internet
Excellent location close to the Cornavin train station, and yet I enjoyed a very quiet room.
Familiarity from previous stays
Quality price ratio is not very high, but this is due to the price levels in Geneva in general
The location was good. The room was spacious,clean well fitted out.
very convenient location (close to the station), good value for money for Geneva breakfast a bit sober
The beds were two singles put together as a double but still made up as singles which for the price of the hotel, is unacceptable is you are paying for a double. Beds were far too soft too. Overall hotel was in good location but expensive.
Flexibility of staff n/a
Close to train station People at front desk
Nice comfortable room and conveniently located in Geneva. There was no iron in the room, there was, however, laundry service. Also there was no music on the tv.
The location was great, very near to the train station.
It was a great location for travel. Train station is right across the street yet the rooms are very quiet being on a main road Bus stops are right there and you can walk around very easily if you know the city. Price was not bad considering that you are in Geneva. Staff was always very helpful and friendly. Breakfast was a bit disappointing. The rooms are a little tight, but that is to be expected in Europe.
Very clean. Very quiet room with the window opening into internal yard. Helpfull staff. Internet worked flawlessly. They have a small lobby/room with tables, like a library where one could work. Nice breakfast. Nothing really. It's a small hotel and everything is small. We liked it though.
location to train station
location, cost, overall comfort, staff room too hot and no means of control, hotel now non-smoking but room was obviously a previous smoking room (smell and burn marks on furniture)
good location poor breakfast
Big room. Good location in the centre of the city. I was given a room on the 1st floor right next to the stairs/elevator despite asking for a quiet room. The room was located right above what seemed to be a bar, which made it quite noisy.
closeness to the railway station & the centre of the city A bit pokey/small
The room was very clean. I got a room with a king size bed !
Very good position for exploring the city and region. Very acceptable evening meals in restaurant. Good reception desk and restaurant service. Lack of comfortable seating for relaxation.
the noise outside the hotel at night prohibited sleep for much of the time
Spacy room full of daylight. The service and cleniness of the reception area was extremely poor.
Location is convenient, close to Starbucks, fast foods, the lake and walking distance (10 min) from the old town. Price was OK for us, got the room at 130 Fs for a double; official fare there is 200 Fs which would have been too much. Very noisy room, with windows of poor quality that make you feel like you're sleeping on the street. Still a good deal at that price. No parking : parking at the railway station "cornavin" (5 min walk) will cost you around 35 Fs for 36 h.
The Hotel has a central location in the city and is reasonably priced compared to other Hotels in the area.
location missing wardrobe
I very much like the central location close to the train station and other public transport; walking distance to many restaurants, shops, the Lake etc. I also greatly enjoyed the modern design of the hotel common areas and the room. I lliked the color scheme and the room was extremely functional. Breakfast buffet had good choices. Staff was friendly and helpful. Nothing
Location Cleaness of the bathroom and rather poor facilities. Expensive internet connection.
The staff was helpful. The location of the hotel was convenient for transport to the airport. For these reason I would recommend this hotel, for business or a short stay in Geneva. The bed was not as comfortable as expected. It was a little too expensive for the service it rendered. I would not recommend this hotel for a longer visit, or other than business.
It is at central place where transport facilities are very close Complimentary break fast shall be provided and microwave ovens should be a part. Complementary sonabath is of no use as it is in differernt location
It was the most reasonably-priced hotel available on a day when all other GVA hotels were full or charging top rate. And the location is good - very handy to train station and restaurants. The rooms were very small and dingy, and rather disappointing when the room rate was higher than the normal rate at superior hotels at the airport.
The bed it was so comfortable one of the best i have had in geneva
It is close to the railway station The hotel is very basic. Air conditioning was not working. The price is not really fair. Breakfast was not included
I liked the location near the station, as well as the fact that the rooms and hotel were very clean. Staff was really friendly.
Good welcome. Very helpful and informative front desk. All facilities were first class and combined with its central location, made a very good weekend.The breakfast waitress could do with smiley lessons though, but that's nothing in the whole scheme of things. Good. Would re-visit.
We were able to check in on arrival, which was couple of hours ahead of the usual check in time. Fantastic location. Liked the room, which was spacious and clean for 3 guests. Hotel staff were very efficient but perhaps not as welcoming/friendly.
was a place to be like many others would have been as well - at least this one was available for a last minute booking
good location and near to the downtown of Geneva
Spacious and quiet room, free WiFi, good breakfast, helpful staff. The hotel was renovated this year - it is very nice and clean. 5 min from Gare Cornavin. Very good 3 star hotel.
Room and bathroom very clean and no problem using the shower, nice and simple. Water pressure excellent too. Noise of traffic and early morning refuse wagons kept us awake but as we had a fan we used this and left window closed for remaining two nights
Location and value Bathroom small
Can be conveniently reach from the airport. Good address for an overnight stay if next morning need to catch a train further.
Very conveniently located for those traveling by train. We were able to walk everywhere pretty easily--to the old town, lakeside, etc. Not spacious but adequate.
Staff & cleanliness -
close to the railway station, friendly employees, free breakfast with eggs and bacon, toast etc cleaness of the room (carpet looks dirty) - due to some room renovation it was noisy during the day. double room is far to small, closet was for only 2 suits - no other space available!
great location, good value, helpful staff could hear noise from other rooms at times
room was quiet and spacious enough. bathroom clean. breakfast was good, plentiful. access to internet and newspaper in lobby. could open the window. friendly, professional staff.
Very clean and pleasant, helpful staff. Breakfast was buffet style with a good choice of hot / cold food. Good location for restaurants, very warm and quiet. Had a TV with english channels and internet available )free in reception - to pay for in the room) very happy with hotel would stay again. its said on the hotels website there is a sauna and there isnt! also not many plugs in the room.
free wi fi not free wi fi , cant cancell
Very good location next to the railway station and close to the lake. Good breakfast buffet in the pub. Free Geneva public transportation ticket received very small rooms (a double room is small for 2 person) but ok for single use (which I did)
Nice staff, good brekfast and excellent localization, right in front of the main railtrain station. Clean and comfortable rooms. Expensive
The hotel was very basic, and for one person was comfortable enough. The staff were friendly enough and if all you require from your hotel is a base to sleep at night it is perfectly adequate. The breakfast was poor, and I only ate there for the first morning, and be warned - if you have an early flight on a Sunday morning, do not count on much sleep. There is live music in the bar below on a Saturday which goes on til 1am. This is fine until you want to try and get an early night. You can feel the vibrations of the music in your bed !!! If I had known about this, I would probably have chosen a different hotel. A friend chose the only slightly more expensive Hotel Suisse a couple of doors down, which seemed to be much better value for money !
Excellent breakfast, nice friendly staff and very close to train station Room very small
Localization was perfect! Just in front of the Geneva Cointrin Railway station to which we got in 6 min from the airport. From the hotel you have walking distance to all "must see" places. If you want to go somewhere further you have all buses and trams just before hotel. Our breakfast was in the restaurant just second door from the hotel which was very good (contrerary to some other opinions). None.
Very convenient location. Plenty of hot water. Lovely thick towels.
Location and cleanliness Pillows were too large
Friendly and helpful concierge, proximity to transporation hub. My room (2nd floor) was unexpectedly spacious. Hotel was comfortable and clean, but shows its wear and tear.
Very convenient for the railway station. Breakfast is available in the pub 2 doors along which was fine although there was no "no smoking" area. In the first room we were allocated the sink drain was not connected - hard to accept that no-one had noticed the water pouring over their feet before we arrived. No problems getting a change of room though.
closeness to city center and station
Convenient location, courteous staff, delicious breakfast All is well
The view from room window.. Price of room and room size was too small...in this price you can get very good hotel..breakfast was not too good..not too much choice in breakfast
Location is great, rooms are nicely decorated. The breakfast, but I guess once the restaurant is fully remodeled it will be better.
Proximity to town and station
It was too hot, when you opened the window for air, it was extremely noisey. We could not get a good nights sleep.
Location was excellent. Breakfast was good.
Location and staff Outdated room furnishings and deco, the room needs updating urgently
- great location, close to train station and city center -pleasant, helpful staff -noisy street with late night revelers outside the window at night -shower had weak stream of water; messy drainage
the location is good and close to sights the statement that the decor is modern is only applicable for about 30 years ago. This hotel seemed just a step above a hostel, which is fine if that's what you want, but as a family on vacation, we expected something nicer.
Location It is noisy like a jungle. Not at all "moderne"! Never stay again.
Friendly staff, free transport pass was a bonus, basic but clean rooms, good location, ideal for a single traveller on a budget No air conditioning in rooms, very noisy street traffic outside (bring ear plugs!)
Central location Noisy room, Lousy dining room, Poor brekfast, Staff unpleasent
very good location no tea cooker in the room
Checking out early we were allowed to take some breakfast to go ( before breakfast time). The staff were nice. Alot. First of all, the walls were very very thin, I could hear people snoring next door like he was sleeping beside me, also noise from people stepping, talking, they were having party at 2 am and it was very difficult to sleep. The internet was slow. Blanket was not thick enough for winter, the blanket and carpet seemed dirty too. The shower head was breaking apart. The room would be ok if the price was lower. Way too expensive for the quality of the room!! The worst is the noise.