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the rooms that the breakfast not incloded with the price of the money
the staff was very friendly and was quick to response to problems 1) our room was in the non-smoking floor but contrary to the fact that when we entered the first nite - it strongly smelled cigarettes. the room spray and the scent didnt really kill the smell that nite. Furthermore, we had a family room that is located by the corner facing the station - it was so noisy
Amazing view of the lake and mountains from our 6th floor room. Easy access to transportation.
i ask to clean the room from mosketo but came light to clean the rooms and i ask about the A/C not coold
Due to the inclement weather we chose to book our evening meal in the Hotel restaurant only to be told after booking they were serving a limited snack menu which was prepared/served very badly...not good enough for a Hotel of this standard.
The position was excellent and we particularly appreciated the free pass to all Geneva public transport. There was a very noisy conference group during our stay who congregated outside our room near the lifts on the 4th floor in the early hours of the morning. The action taken to address our complaint was slow and ineffective.
They didn't give me my booked room and relocated me to another hotel instead. They offered to cover the cost of the night due to this unfortunate event and afterwards they stood down their original offer and refused to refund the money I paid for the room in advance.
The hotel is literally next to the train station. We booked a family room, which turned out to be 2 adjoining rooms with 2 bathrooms, rather than a big family room or 2 connecting rooms. Our children were old enough that this turned out fine for us, but those with young children should be aware of this.
nice placement, nice breakfast as for Geneva - no russian tv channels seems at least strange (RTVI is not russian channel) guess management should switch to 1st channel (ORT). Windows in room was weack - sounds like trucks are passing through the room.
Nice furniture, quiet. Very small room.
Beautiful room, lovely presentation, very spacious
Staff were very helpfull Location is great
Heater did not work.
The bed was very comfortable The bathroom was oddly designed, with the glass shower screen the same end as the towel holder and which was within the shower / bath enclosure, yet the shower intallation was in the middle of the long wall as opposed to the wall at the actual end of the bath, so the screen was pretty useless and towels coul get wet
the location of the hotel is very good the smoking room is very small room
clean, professional staff
A good hotel for businessman. The night receptionist was not clever enough to withdraw a block sum from my card , so a had to pay two times!!
The atmosphere of professionalism in combination with comfort.
Staff was polite and helpful Spa access was nice Bed wasn't comfortable A bit rundown Didn't feel like a 4 star
Close to railway, red DISTRICT,nice design Very used, spa under critic, expensive breakfast,
very good location, walking distance from the main touristic objectives, but well served by public transport that you can access for free with the card the hotel provides - just in case you get too tired of walking; including free transport to and from the airport. very luxurious room with lots of nice touches and little extras to make you feel like a royal. we stayed at this hotel in the middle of november, so pretty cold outside, but my boyfriend found the room a bit too hot, despite putting the aircon at low temperature. it was almost as if the aircon was somehow set not to go lower than 20 degrees C or so. but for me it was perfect. also, for the price of the room I would have expected the breakfast to be included, but the luxurious feel of the room make it easier not to feel too upset about that.
Good room and good sound-proofing.
Free coffee and inexpensive wireless internet. The hotel's internet didn't work from my room, although it worked in the lobby. No hand towels in the bathroom, but many in Geneva also do not. The US Post Office reports a receipt signature on a mail package sent there, but I never got it.
The treadmill was out of order, need maintanance
Adequate hotel in a staggeringly expensive city
value for money and location beds covers and blancets not clean,matres not comfort
Nice hotel room, close proximity to everything one of the front desk was not particularly friendly or helpful considering guests may not be familiar with Geneva
next to rail station,centre town location,fabulous view from 9th floor window none
Nice, fairly large rooms. Great location by the railway. I missed a nice hotel bar (could be located in the panorama room at the top floor)
Location next to the main station is very convenient. Cost performance is good because it may be off-season. I satisfied to stay at this hotel.
good location next to railway statoin, clean big rooms. I had nonsmoking room, but through the ventilation system there was smell of smoking all the time
The staff was excellent and very helpful. Mrs Giroldelli's service at the bar was very friendly and professional. We like everything and we will definately come back
Location clean tranquile modern Close to train station helpfull staff No comments
The hotel was well located, walking distance to the main train station, and close to lots of walking and tourist areas. They give you a free transit pass for all buses and trams, and the hotel steps from a tram station. Friendly and helpful staff. Clean and organized rooms. Location is also close to a local red light district, so some of the surrounding areas are a bit seedy, but seedy Geneva is a clean neighborhood in most other cities. Room climate control was not adjustable and room was just too hot in the winter.
Clean and modern with friendly staff. Close proximity to railway station. Not sure if it's typical of Swiss hotels, but the lights in the room were incredibly dim, presumably for energy efficient purposes, but not much help when trying to read in bed!
The staff was very helpful. They give you a free tram card for your entire stay, a map of the city and any recommendations you need. They were great. Elevators are tiny but that is not so important.
It was very clean, nicely decorated, and the staff were nice and helpful. Quite good situation, close to one of the two main town centers. It would have been convenient to have some automatic means to lift the baggage up the first four steps to access the elevators. Also, at one time very loud noises frome some adjacent room were heard (a meeting room?) for quite some time.
elegant decor in the hotel lobby, close to the rail station, and good air conditioning. It location! Páquis an undesireable area of Geneva. Run-down, dirty, seedy place where prostitutes, drug dealers, and the homeless roam day and night. Overpriced rooms for the location and lack of facilites.
The front desk folks were polite and helpful, the wifi worked great, the location couldn't be more convenient. N/A!
Clean, comfort, near station and Good staff at the reception. Noise from room servants at the morning.
very close to the main train station,nice and clean,staff helpful we had requested for a double bed but we only got 2 single beds stuck together.we asked reception if we could have a double bed room as requested but receptionist said they dont have any doubles!The rate for the hotel was quite high considering there was no breakfast included,but hotels in geneva are expensive!
Clost to train station, clean and price is reasonable
Location, room size Service at the breakfast could be improved
Friendly and smiling personel at the reception ready to help you .
The staff was incredibly nice! I've been upgraded which is always pleasing.
Both rooms booked were double occupancy but on more than one occasion only one cup and one milk supplied. Requests for an additional cup was ignored on one occasion, needing a repeat phone call to reception.
quiet and comfortable no restaurant or bar by 2100hrs! Only expensive room service - a rip off and not at all socially welcoming.
Some of the staff at both the reception and restaurant were not as helpful as expected and had an attitude as if doing us a favour even to answer to us
Good hotel, good breakfast, quite good services.Close to the Leman lake. Cold atmosphere.Weird surroundings.
services like the spa and free internet, location in the city, nice room, friendly staff
We liked the Novotel Geneva Center hotel, the location was good, easy 10 min. walk to old town across the bridges. We staid in Novotel Hotels before in Bern & Munich and the are all well appointed and offer great services and pleasant stay. We like the rooms and our 5 year old daughter had her own comfortable bed and breakfast was included. Walking distance to the train station (less than 10 min.). There was a bad smell in the toilet room, but it wasn't so terrible. Overall every thing was great. If we are in Geneva we will come back to Novotel.
location is very close to everything Staff unfriendly
Location and friendliness nein
The location, friendliness and superb help and response of the staff
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
staff support, care of the gustes cooling system (there is no Air condition)
Amazing service. Their staff is first rate. Newly restored rooms are beautiful and elegant.
The location is perfect The restaurant and the lack of parking facilities
Service of the staff. The lady staff at the reception was very helpful and friendly.
Nice situation in the city. Good bed. Smell in the room. Very poor breakfast for very strange price. Common feeling of the old bad maintained building.
Everything the breakfast it's not good, could be better!
free WI-FI is very useful, central and quet location
location high cost
Staff of the hotel was very friendly and attentive, interior of the hotel and room is very nice No
Great Staff. Comfortable beds and very nice bathroom
Good location could walk to all areas around the city. Very clean and comfortable rooms. A great hotel if ur just looking for a lovely room and like to eat in resturants, and do activities outside your hotel. Thought resturant had stuffy atmosphere and was very expensive but it did not upset us because there are endless nice resterants in geneva.
Convenient location Noise and vibration from electrical unit behind bed
All the hotel staff called me by my name since the moment I arrived. Location is excellent, but it is not the best in the city. With the same price I could have got better.
Everything was perfect, but very expensive, personnel very polite and welcoming, very well trained, smiling, warm.The effort done to memorise the name of guest is very nice, I felt that personnel of the hotel was so much good, every one knows his job perfectly.It was a real pleasure staying at this excellent hotel.We was upgraded to a bigger room, and we apreciate it. I have some comments on internet which is not free, and very , very expensive, 35 CHF is a lot for 24 hours, usually when I travel in 5 stars hotels around the world, it is free.They should make it free considering the nightly rates 765CHF. Spa treatment excessively expensive, 860 CHF for 2 massage & 2 treatment is huge, breakfast 96CHF is absolutely out of the standard. Finally for the money we paid the quality of the tissue paper in the room was less than poor, and the mini soaps was not changed during our stay for 4 days!!, they really should have bigger soaps if they dont change that offen. I hope they will do an effort on the different comments I made, I really would like to get back to this hotel in the summer maybe.Regard
The staff were all exceptionally helpful. The bar was delightful and the breakfast excellent. The lobby decor is a bit strange....
the room was quiet cold and noissy because of the aircondition what i could no close....
The staff was outstanding. It is exactly what you would expect from a hotel of its reputation. The food was way over priced, and not very good at all. The very same reason we chose the hotel turned out to be its downfall. It was New Years eve and we just wanted to walk 1 block to the lake, and my husband got pick pocketed. Afterwards we were advised that is not safe at night to leave the hotel. That defeated the reason we chose the location in the first place. Did I say how bad the food was?????
a luxury hotel, deserving of its membership in Dorchester. Extremely kind staff. For the price, ought to include a nice breakfast as in other Swiss hotels we stayed in.
The confort of the room the efficiancy of the staf the restorant was very good for breakfast and diner the location is very handy you can wall to every where in the town Nothing that I can recall
Convinean location They must change the bathroom towls everyday
I arrived mid-evening on a non-planned stop in Geneva. The receptionist spoke English well and was helpful showing me where to park. The location is adjacent to the train station but was quiet at night. Altogether a pleasant stay. The price seemed a bit high, but perhaps I am not familiar with Geneva hotel prices.
Location is very center. Room size
It was too hot
Clean facility and close to the rail station.Good breakfact and quick reception . The seperate door to the Suits.The car park is a bit difficult to find when visiting for the first time.
Thge Hotel Location is very convenient (30sec away from the train station). Unprofessional and unfriendly staff (very unpolite), the hotel rooms are clearly overpriced, two lights were broken in my room (which costed 300 CHT a night!). I do not recommend this hotel.
Very pleasant and cosy atmosphere throughout the hotel. Breakfast service poorly organised and some bar and dining room staff were surly.
the breakfast no free access to internet
The staff were exceptionally friendly, we arrived early, before check in time and the gentleman at reception was most accommodating and welcoming with a smile and kind words, they accommodated us immediately by letting us into our room. The service staff when having a drink and breakfast checked regularly to ensure all was ok, made recommendations and were extremely kind. The hotel has been recently renovated and is quirky and somewhat funky, maybe not to everyone's taste, but what it had as a real 30's feel about it, i.e. a travel hotel where one could meet all sorts of characters, write a book, and generally relax. The location is excellent for the station and for anything one wants to do in Geneva. It was not an issue for us, but the noise of the trains passing might be not to everyone's taste...to us that added to the charm of feeling that it was a true travellers place
Rooms were very clean and comfortable, if somewhat small. Staff were consistently excellent. Breakfast is ok, and the Brasserie Parisienne restaurant very good. The noise of the trains.
was put in a smoking room and I'm not a smoker was put in a smoking room and I'm not a smoker. Will never use this hotel again
The staff were very kind and efficient. The room was spacious, clean and beautifully warm. The hotel is also very close to the station and all the shops. Breakfast should be more varied (and the breakfast room should be much bigger).
Friendly, helpful staff. Very convenient opposite the Central Train station. Thought it was on the expensive side for a room of that quality, having stayed in one of your hotels in Nice.
Good, clean hotel and very close to geneva main railway station.
breakfast was poor
not providing English tea in the reception area
Staff was friendly the location is very near to the train station acros the street. Easy to get to places with hotel passes. This was very helpful to get around town by train or bus free. Location is near the train station and very noisy at night. There is no air conditioning in the hotel so the windows are open all the time. Only fans are used in the rooms so the window has to be kept open for air to circulate . It is terrible at night when you trying to sleep and can't due to the amount of noise. The hotel is grossly high. The elevator takes only tow average size persons, maybe one big and on small bodies. Two heavy set people cannot use the elevator. It is that small. Basic breakfast. The lounge area is like a small kitchen nook with very old colorful chairs with visible stains. With all the money they charge, they can do better.
The cleanliness of the room. The very poor breakfast and service at breakfast.
Location and the free transport pass Room is so small, breakfastr is very basic, Price is too high to waht the hotel was
Straight across the road from the railway station and within walking distance of all tourist areas no air conditioning so had to leave door open - room was on a busy road so was a bit noisey
Convenient location right opposite the railway station. Clean spacious room and the free Wi-Fi access
Nice room, old but well preserved furniture and a very well connected location Toilet was not very big, heater was not yet working so it was quite cold
Good Location near Station No Bar/ Restaurant
Nice comfortable room and conveniently located in Geneva. There was no iron in the room, there was, however, laundry service. Also there was no music on the tv.
The location was great, very near to the train station.
The beds were two singles put together as a double but still made up as singles which for the price of the hotel, is unacceptable is you are paying for a double. Beds were far too soft too. Overall hotel was in good location but expensive.
Excellent location close to the Cornavin train station, and yet I enjoyed a very quiet room.
It was a great location for travel. Train station is right across the street yet the rooms are very quiet being on a main road Bus stops are right there and you can walk around very easily if you know the city. Price was not bad considering that you are in Geneva. Staff was always very helpful and friendly. Breakfast was a bit disappointing. The rooms are a little tight, but that is to be expected in Europe.
Familiarity from previous stays
Quality price ratio is not very high, but this is due to the price levels in Geneva in general
Flexibility of staff n/a
very convenient location (close to the station), good value for money for Geneva breakfast a bit sober
The location was good. The room was spacious,clean well fitted out.
Close to train station People at front desk
This is a nice hotel near the train station. Friendly staff. Large rooms for Switzerland. Location not too exciting but convenient. Like much in Switzerland it is very expensive.
Proximity to the old town and friendly staff Noise, rooms are not noise proof. You hear people walking in the corridors, doors banging at odd hours of the night.
The hotel was impressive from the initial check-in by the attentive staff, the helpful advice about shopping, and restaurants, and general friendliness I thought the breakfast was sparse, eespecially for the price
The fact there was no traffic noise ,yet you are right in the heart of the city. For me this is a very big plus point.Another plus point for me is a comfortable bed. This was excellent.
Location & the room was perfect They need a better lift
The location is great. It is close to the train station and close to old town. We stayed in a "duplex suite". On the internet it is shown with a loft. The only thing in the loft is a shower and vanity. Downstairs the bedroom is tiny, and although it is called a suite, there was no sitting area. We had to sit on the end of the bed or on the steps leading up to the shower.
A very nice hotel..comfortable bed and very clean Breakfast buffet was very basic
Large room,. Clean and refurbished to an high standard. Staff gentle and very helpful
The room was great. The location was great. They neglected my early-moring wake-up call despite the fact that I double checked it. I would have missed my flight home had I not set the alarm in the room.
The staff was very friendly and helpfull. The elevator does not reach the 7th floor and I had to walk up the stairs to reach my room.
location, good views, staff excellent no
Thought the location and amenities were fantastic. I did feel at times the staff at reception really let the hotel down. I found them to be quite moody. The doormen were excellent. I didn't any of the food and beverage facilities.
It was a great location The staff weren't as helpful compared to other 4 star standards. If I was to recommend the hotel, I would recommend a larger room, not a single room, as it wasn't that comfortable or easy to work in.
Stuff, athmosphere and locations are the main reason to stay in the hotel. In the non-smoking room at night was strong smell of smoking from another room
A nice, older hotel, conveniently located. Beds were comfortable, air conditioning was good. Front desk staff was very friendly. Staff was receptive to finding an acceptable room and exchanging when we were not happy with the assigned room double bed. Rooms very small. Wallpaper had handprints on one wall, but possibly this occurred when paper was hung. Retrofitted shower glass on tub allowed water to flood the bathroom.
The closeness to everything. The river view also. Their attitude the first day, but after that the front desk was fine.
the view Internet conexion
I like their staff, they are very helpful and I like the location of the hotel.
Well located in the city and we were upgraded to a room with a lovely lake view. The bed was very comfortable and the room size was generous. Would have been really nice to have an English speaking movie option.
The polite and friendly staff It did not have a wide enough choice on the breakfast room service menu
It central position We were upgraded into a duplex unit, but the airconditioning was puzzling and beyond our control. The downstairs sitting room area was very hot. Also, the TV internet was difficult to use, because the mouse was not sensitive, but there is facility for one to use with a bought card in the office. The staff were efficient and friendly.
Convenience of location, firendly welcome afforded by all hotel staff, comfortable and perfectly sound-proofed room.
The staff were excellent. Really friendly and helpful. I thought the food was over-priced and the breakfast was poor.
The room was very generously proportioned and clean. The location was perfect for wandering around Geneva. Possibly the extra charge for breakfast, but to be fair the standard price for the room was higher than our cost even with the breakfast charge.
The hotel doesn't have a parking and he is not responsible of any car. and the WIFI doesn't work.
Good Location, could walk from train station and very near to the Lake and all the attractions
amazing service .. excellent location .. staff were extremely friendly loved everything
the room ,thier customer experince nothing
Hotel is convenient to the waterfront and rail station. Hotel is in dire need of a renovation. The elevators are ancient, slow and can only manage 2 persons with baggage. Probably can't fix this...but room lock technology was not working well. For me and someone else at that same time. Rooms are clean but spartan...lacking any design creativity. Bathtub/shower is too narrow, deep and combination with a smooth floor makes for an awkward (and hazardous) in/out. For the rate I was charged, I expected much better.
Charme, rooms and staff