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Male front desk staff.
reception excellent service I have agreed for qiuck check out, but now I dont have the final bill. If you can send me by e-mail&
The Breakfast was nice.The staff were good .
Very nice hotel and Frankfurt was great. Wireless Internet was slow within the hotel.
Hotel location. Bath and living rooms interior finish, furniture conditions and quality.
Gym is not complementary. Free internet only in the lobby, internet in room not complementary and very expensive.
The location is excellent. I have booked a executive floor room and got instad a normal double bed room on the 10th floor. One the lower floor there was refurbishment goining on. There was a loud noise so we could not stay in the room. We paid a lot of money for a room that was not usable, because we had to work outside in a cafe. Only by night the noise stopped.
Excellent Location in Frankfurt which is near Hauptwache. I could go shopping and take things back to hotel easily and continue shopping again. The nice room and nice view. I have the sickness and hotel staff are willing to help and send me to hospital. Next time I will stay in this hotel again.
Quiet Hotel - Minibar attendant entered room without knocking- when he found I was eating my lunch he did not excuse himself he just continued to open the ninibar and access and refill the items. Very inconsiderate! The chambre maid did not understand English therefore could not understand my instructions. The price of the breakfast of Eur29 is very high for a buffet breakfast - the same price as the room service breakfast. the equivalent to USD35+ for a simple breakfast is extremely high.
Liked the high quality of service and the very comfortable room Very much set up for the business person on expenses very expensive breakfasts for example
Location,quitness ,staff,room,total lobby environment +elevators. definitelly amenities in the bathroom which are poor comparing to the total style and the reputation of the hotel.
The staff were friendly and the location was excellent. Service was a bit slow at the breakfast buffet.
The hotel is great; comfortable and clean... ...but reception staff is not friendly enough and no help for carrying the baggages. It is a nightmare when you checkout with your baggages.
We have a room at twenty nineth floor with wide windows. there is a imagine view to the city at the day and at the night
location, quality of accomodation
Nice location. Gives an excellent view of the Frankfurt Skyline.
We had wonderfull view and well furnished, comfortable room. Excellent highlight after long-haul flight to Frankfurt.
View of city very expensive phone calls
Design and location
Central location. Great view. The staff kept hounding me for my "voucher." I explained that I booked through Kayak and there was no voucher. I showed them my receipt, emailed them the receipt twice and printed the receipt out and gave it to Laura on the second night of the stay. Then, when I check out, they ask me for the voucher again! I get back to the U.S. and get an email from them...wanting the voucher. I expect that they'll charge me twice for the room and I'll have to do a charge back through my credit card. The beds are not fit for human consumption. P.S. a "double" room does not mean two beds - it means that you get a room that does not have the toilet and shower completely open!? They charged us 40 euro/night for a roll-away.
The rooms were tastefully decorated and very spacious and comfortable. The syline views were wonderful especially at night and the children loved the lifts! We had two fairly young children but were told the hotel could only add one single bed in addition to the double. Considering the amount of furniture in the room the writing desk space could easily have been removed and made way for another single. We had to take an inflatable for our second child which was OK but perhaps could have been avoided.
I enjoyed the feeling of security and the convient location. I would have like a clock in the room
The highlight of this fine hotel has got to be the view! For the lack of a better word: it's perfect! Furnishings could be better. Old school tv / radio but that would only matter if you actually pay attention to such things.
The breakfast is great. The washing machine is free of charge. The location is excellent. The room space is more than expected. I have a baby with stroller. Unfortunately no ramp for it!! I have to carry it up the stairs to the 1st floor or downstairs to the reception area. That was really tedious. Also, the doors are not opening automatically and also needs a key not a magnetic card which makes the life very difficult each time we need to go In and Out of the hotel. The kitchen tools are useless and in a bad condition. The stuff are very neutral. No help, no smile, no offering for help. I'm not saying that they were offensive. They respected me but didn't feel that they are welcoming me. The left is very very small. One person with small stroller can use the left at a time. Finally, the star rating for this hotel says that it is 4 starts and this is very misleading
It was big, nice parket floor and clean The bathroom could be renowated. There was an evidence of poor trys of hiding mildew in the bathroom, but generally it was well cleaned. Safe didn't work but we didn' need it anyway.
the breakfast was excellent! the staff, especially the lady at the breakfast buffet was very helpful and kind, even though we had three children with us. also the rooms were very spacious and had everything we needed. All in all, a very positive experience the room smelled a bit of cigarrettes when we came.
friendly staff, excellent location.
Good location, spacious well equipped apartment.
The room was big and the hotel is very close to the center. The area is very safe and clean. Some of the staff are not friendly.
Excellent location, very friendly staff, massive room, more like a flat, large terrace, large desk They could do a lot better in providing shampoo etc. Second morning shampoo/ shower gel (which wasn't great) had run out
Located 1 block from the Ubahn and restaurants. Across the street from a lovely park. Walking distance to museums, historic sites. The room was a good size and well equipped including kitchen. Nice breakfast-fresh foods with good variety. Shower stall was smallish and had ill functioning doors.
Very close to city centre. Nice warm room with full cooking facilities The apartment for 3 people is a bit small