Would you like to save as your currency permanently or for this visit only?
Nothing Poor customer service; couldn't locate our reservation, gave us an already occupied room, lied about sending maintenance to our room when we found roaches. We ended up sleeping on top of the bed in our clothes because it was so disgusting. Couldn't shower because the roaches were in our tub.
Location, price and shuttle Not clean, older bathrooms that were not cleaned from the previous quest. bed hard. staff was ok but not that helpful.
Staff courtesy Didn't clean my room Elevators kept bugging
Nothing. Despite receiving a "confirmation' e-mail from booking.com we arrived to find we did not have a room reserved according to the person at the front desk (the only person working, no manager). After waiting almost 2 hours in the lobby we were given a dirty room. Two other groups larger than ours were turned away in the lobby after having received confirmation e-mails as well.
Close access to the FLL airport and FLL cruise terminal Cleaning staff did not do a good job, no regular coffee in room, only decaff. Dust and dirt around the AC and bathroom vents. Microwave and TV on the same surge protector in room 330, a safety and fire hazard. When I used the microwave, it shut down the TV and the microwave, had to reset the surge protector. Unsatisfactory. My stay the week before, no shampoo, conditioner only. It takes about 1 minute to make sure you put the proper supplies in the room.
The Staff was helpful and courteous
The young man at the front desk he was beyond rude.
No blanket on bed . Transportation was a hassle. Only met there needs not the customer needs. Had to take taxi to make connections. Even after confirming ride the day before The staff was not helpful at all Should of never stayed Go somewhere else
Price Someone used by bathroom and didn't flush the toilet. Same day person used the shower and left long hair on soap. If you want a cheap hotel and don't care about what you're staying in, this is the place for you.
Hotel was close to airport with the shuttle but rooms were run down and there were bugs. Staff was amazingly friendly just not a place to stay unless you really are looking for a quick overnight and free shuttle. Noisy at night due to highway right outside.
Price low class hotel
We were able to cancel and get a refund although complicated by 3rd party processing Nothing