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Hotel Universo

Plazza Santa Maria Novella 20, 50123 Florence, Tuscany, Italy
+39 055 293 890

฿ 1,952+

Overall guest ratings

7.9/10 Good
Based on 975 reviews

Review highlights

  • 9.4
  • 8.9
  • 4.4
  • 4.3

Good to know

  • Train station is close

Nearby

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    About

    Located 4.6 mi (7.3 km) from the airport, Hotel Universo offers a great location, putting you within just a 10-minute walk of Santa Maria Novella Basilica and Museum and Cathedral of Saint Mary of the Flower. Free perks include breakfast and WiFi. LCD TVs and minibars are offered in all rooms.

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    Hotels.com

    Amenities

    • Parking
    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • No smoking
    • Air-conditioned
    • 24 Hour Front Desk
    • Storage available
    • Business centre
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Express check out
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    Based on 975 reviews
    • 9.4 "Terrific location."
      9.6 "96% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      9.3 "93% thought the service was very professional."
    • 6.9 "Breakfast is mediocre."
    • 5.7 "Average value."
    • 4.4 "Rooms are not good."
      2.7 "73% complained about the bathroom."
      3.9 "61% said rooms were small."
      1.6 "84% thought they were poorly maintained."
      2.1 "79% had problems with the shower."
      3.1 "For 69%, the rooms looked old."
      2.2 "78% found problems with the furniture."
      1.3 "87% criticized the small bathroom."
      1.6 "Air conditioning was criticized by 84%."
    • 4.3 "Not very comfortable."
      3.9 "61% said rooms were small."
      4.0 "60% thought it was too noisy."
      1.3 "87% criticized the small bathroom."
      1.6 "Air conditioning was criticized by 84%."
    • 4.2 "Vibe wasn't good."
      3.2 "68% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
    • 3.6 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
      3.3 "67% thought the facilities needed updating."
      1.7 "83% found the grounds unpleasant."
      0.0 "For 100%, the lobby entrance was sub-standard."
      1.8 "82% complained about the elevator."
    • 3.2 "Food is inedible."
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    Overall rating

    8.1 Excellent
    Based on 731 reviews
    • 9.4 "Terrific location."
      9.5 "95% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 6.8 "Breakfast is mediocre."
    • 6.0 "Average value."
    • 4.6 "Rooms are not good."
      4.4 "56% said rooms were small."
      2.9 "71% complained about the bathroom."
      1.8 "82% thought they were poorly maintained."
      1.3 "Air conditioning was criticized by 87%."
      2.0 "80% had problems with the shower."
      3.3 "For 67%, the rooms looked old."
      1.9 "81% found problems with the furniture."
      1.4 "86% criticized the small bathroom."
    • 4.2 "Not very comfortable."
      4.4 "56% said rooms were small."
      3.9 "61% thought it was too noisy."
      1.3 "Air conditioning was criticized by 87%."
      1.4 "86% criticized the small bathroom."
    • 3.9 "Vibe wasn't good."
      3.1 "69% criticized the unstylish hotel."
    • 3.4 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
      1.3 "87% found the grounds unpleasant."
      3.2 "68% thought the facilities needed updating."
      5.0 "50% said the architecture was not spectacular."
      1.6 "84% complained about the elevator."
    • 3.3 "Disappointing food."
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    Overall rating

    7.8 Good
    Based on 185 reviews
    • 9.4 "Terrific location."
      9.6 "96% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 6.8 "Breakfast is mediocre."
    • 5.8 "Average value."
    • 4.7 "Rooms are not good."
      2.8 "72% complained about the bathroom."
      3.9 "61% said rooms were small."
      2.0 "80% had problems with the shower."
      1.5 "85% thought they were poorly maintained."
    • 4.5 "Not very comfortable."
      3.9 "61% said rooms were small."
    • 3.8 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
    • 1.1 "Disappointing internet connection."
      0.9 "91% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    Based on 58 reviews
    • 9.4 "Terrific location."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 7.9 "Good cleanliness."
    • 7.0 "Good breakfast."
    • 4.6 "Not very comfortable."
      3.4 "66% said rooms were small."
    • 4.3 "Rooms are not good."
      1.5 "85% thought they were poorly maintained."
      2.5 "75% complained about the bathroom."
      3.4 "66% said rooms were small."
    • 1.3 "Disappointing internet connection."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Train station is close"
    data provided by TrustYou

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