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Hotel Universo

Plazza Santa Maria Novella 20, 50123 Florence, Tuscany, Italy
+39 055 293 890

฿ 1,954+

Mon 5/12 Check in
Tue 6/12 Check out

Overall guest ratings

8.0/10 Good
Based on 885 reviews

Review highlights

  • 9.5
  • 8.8
  • 4.7
  • 4.5

Good to know

  • Great reception
  • Professional service
  • Wonderful sightseeing

Nearby

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    About

    With a stay at Hotel Universo, you'll be centrally located in Florence, steps from Santa Maria Novella Basilica and Museum and Piazza di Santa Maria Novella. This hotel is close to Cathedral of Saint Mary of the Flower and Ponte Vecchio.

    Rooms

    Make yourself at home in one of the 42 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature bidets and hair dryers. Conveniences include phones, and housekeeping is provided daily.

    Amenities

    Make use of convenient amenities, which include complimentary wireless Internet access and concierge services.

    Dining

    A complimentary breakfast is included.

    Business, Other Amenities

    Featured amenities include a computer station, express check-in, and express check-out.

    Less More Hotels.com

    Amenities

    • Parking
    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • No smoking
    • Air-conditioned
    • 24 hour front desk
    • Storage available
    • Business centre
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Express check out
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    Based on 885 reviews
    • 9.5 "Terrific location."
    • 8.8 "Great service."
    • 6.4 "Breakfast is mediocre."
    • 5.7 "Average value."
    • 5.5 "Food is average."
    • 4.7 "Not very comfortable."
    • 4.5 "Rooms are not good."
    • 2.7 "Terrible amenities."
    • 2.2 "Disappointing internet connection."
    View all review categories

    Overall rating

    8.1 Excellent
    Based on 654 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      8.6 "86% thought the service was very professional."
      7.7 "Housekeeping was great, according to 77%."
    • 6.7 "Breakfast is mediocre."
    • 6.3 "Average value."
    • 5.5 "Food is average."
    • 4.6 "Not very comfortable."
      3.6 "64% said rooms were small."
      1.0 "90% criticized the small bathroom."
      2.1 "Air conditioning was criticized by 79%."
    • 4.5 "Rooms are not good."
      3.6 "64% said rooms were small."
      2.0 "80% complained about the bathroom."
      1.0 "90% criticized the small bathroom."
      2.1 "Air conditioning was criticized by 79%."
      1.0 "90% thought they were poorly maintained."
      4.1 "For 59%, the rooms looked old."
      0.8 "92% had problems with the shower."
      2.3 "77% found problems with the furniture."
    • 2.7 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
      2.9 "71% thought the facilities needed updating."
      1.0 "90% complained about the elevator."
      1.8 "82% found the grounds unpleasant."
      5.0 "50% said the architecture was not spectacular."
    • 2.4 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
      2.4 "76% thought it was overpriced."
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    Overall rating

    7.8 Good
    Based on 141 reviews
    • 9.4 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "99% liked the proximity to sightseeing."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      8.7 "87% thought the service was very professional."
    • 6.1 "Breakfast is mediocre."
    • 5.5 "Average value."
    • 5.0 "Rooms are ok."
    • 2.5 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
    • 1.9 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.6 Good
    Based on 88 reviews
    • 9.4 "Terrific location."
    • 9.1 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 7.9 "Good cleanliness."
      8.3 "83% said rooms were clean."
    • 6.5 "Breakfast is mediocre."
    • 5.0 "Average value."
    • 4.9 "Not very comfortable."
      2.9 "71% said rooms were small."
    • 4.1 "Rooms are not good."
      1.8 "82% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      0.8 "92% had problems with the shower."
      2.9 "71% said rooms were small."
    • 2.3 "Disappointing internet connection."
    View all review categories
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Professional service"
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

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