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I thought it was a lovely budget hotel and the location to all the attractions was perfect. I would recommend this hotel to travellers. I didn't like that I had to pay inflated prices because the festival was on. Also I took I'll with a bug so didn't have as good as stay as planned. Nothing to do with the hotel I might add.
It was situated in a perfect place, a stones throw from the bus stop for the airport shuttle & from princes street. The room was stylish and could only have been made better by placing plugs in better location. . Overall 9/10, only slight issue was plug situation and breakfast was expensive
Ideal city location for theatre, dinining and shopping.
It has a great location, with lovely views of the castle and lots of food and bars nearby.
Room very nice. cleanliness of room excellent. Staff friendly and helpful.Close to shops and visitor attractions.
view of castle from hieghts restaurant, location of hotel No fridge in room no radio having to pay for breakfast having to pay for internet access lifts very poor (not updated since previous college use) no air conditioning control windows not double glazed - noise, draughts
the bathroom was really dark with only lights over the wash basin. a large water stain on the ceiling was not very attractive!
Staff were lovely. Looking a bit tired. Desk in room had big scratch on it. Also, on a previous stay breakfast was on the top floor which was lovely. This time we were in the lower part of the ground floor restaurant. The continental breakfast choice was quite poor considering the price. The toast was merely warmed up bread and coffee wasn't particularly hot. My elderly parents in their 80s, who were also staying, were unable to shower as they couldn't get in or out of the very steep sided bath.
The views of Edinburgh
Convenience of location As I had a front room over a weekend, the noise from the pubs in Grassmarket was a bit much.
Rapid sorting out/ upgrade when the door lock to out room failed The fact thaty the door lock failed
The view of Edinburgh castle was out of this world.
At arrival we were met in the parking lot by a very friendly man tha helped us with our luggage. The staff at the receptiondesk was very nice. The room was exellent. In the bathroom we were delighted to see a rubber duckling on top of the towels across the bath! It's the little things that count!
The room There was a refurb going on so had to put up with constant drilling was not relaxing
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
Efficient, slightly impersonal, no problems I resent the fact that they doubled the prices of their rooms during the Edinburgh Festival. I also think for the price breakfast should be included.
Central location, valet parking
Good car parking. Close to city center. Great breakfast. Frendley staff
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
The room was excellent , staff were extremely helpful and polite .
Rooms were lovely and beds very comfy. Bathroom very modern and shower was amazing. Requested an iron in the room prior to arrival but it wasn't there. The heating came on at 6am and was very noisy. This woke my partner and I up and we couldn't get back to sleep with the noise. The tea/coffee machine in the room did not work. Left my straighteners behind in the room but when I contacted the hotel to enquire about this they said they checked and they were not there. That is a mystery to me.
beautiful design, great location, friendly and helpful staff
Attention to detail, throughout the hotel
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
The comfortable rooms and central location and choice to stay in the Hotel or not.
Helpful staff Modern decor and beautiful view of the castle Noisy guests sitting in the lounge area on 4th floor just outside our bedroom.
Good locatioin, friendly staff, breakfast excellent, room comfortable Very small car park
The location of the hotel is fantastic. Everything one needs to see in Edinburgh is within walking distance. Our room was spacious and towards the back of the building, so there was no noise coming from Grassmarket at all although we stayed there for the weekend.
They had parking, toiletries were good the fridge was only a cooler and it would have been nice to have a proper cold fridge. Breakfast quite expensive.
We love the beds and the huge wide screen TV! It was a little far from Waverley station, had to climb up and down a hill to get to the hotel!
Very central to Edinburgh, very nice pubs nearby and easy walk to all of the tourist sections of the town. Very helpful staff and very nice breakfast.
Hotel is better than i expect, warmer, clener, and quiet Breakfast is quit expensive, compering what you get.
Friendly staff. Very well appointed rooms
Helpful staff, clean rooms, good location
The hotel was modernly decorated and the rooms were of excellent quality and the food was of constant high standard
Excellent value with the ideal location for all the sights and amenities Not being able to open an account for the restaurant or bar
excellent location and comfortable space the hotel offered what i needed tho if you want room service there is not enough room for an table
The hotels staff and luxurious rooms.
staff all very helpful and polite nothing
I was disappointed that the room wasn't ready on time, it was 30 mins late. I'm pleased I didn't pay full price for the room, I still payed enough but if I had paid full price I would have been very annoyed
Appeared recently updated. Staff very friendly and helpful. Great location close to the train station and right off the Royal Mile. Large elevator. Bathroom very nice. Bathroom shower did not have any kind of shelf for shampoo, facecloth, etc. No where but the floor to put anything. Safe did not work, but maintenance replaced it sometime our first day. Sliding doors for closet and refrigerator, microwave area did not work. Very difficult to move doors. They ground off aluminum off the track when moving doors. All of the lights in the room were either all off or all on. Window would not close all the way.
The location of the Suites couldn't have been better. Just off the Royal Mile it was central to everything. I would have liked more frequent maid service
The rooms are well decorated; the hotel is in a great location - really excellent; the shuttle bus is useful. We were moved room twice in a five night stay. The first move was due to the sofa-bed in the studio dulexe not working. We were then upgraded to a one-bedroom apartment. This room did not have proper bathroom facilities and the bathroom flooded while the shower was in use. This resulted in a nightmarish experience - including three plumbers at the door within five minutes - clearly an ongoing situation. The room being flooded was not reported to hotel management until I complained to staff a third time. We also did not receive toiletries on a daily basis (had to ring reception to request them); did not receive an adequate number of towels; admired the charming cobwebs across the ceiling; had to request the sofa-bed to be made up several times; noted a complete lack of communication between staff and so forth.
Excellent design of the bathroom The lift(s). If there was a second one I do not know and the one was used for carrying linen, services, quests. Useless.
It was central, pleasant quite spacious and comfortable. Room faced a wall, No drawer space, bathroom was badly laid out with no ventilation. There was no bar
The hotel was excellently situated was very clean and furnishings were of a very high standard. The facilities in the room included a microwave and kitchen type sink which was very handy. The staff were very helpful and friendly. The parking was difficult and you had to pay a meter but spaces were very limited.
Some of the best staff at a hotel I have ever encountered. Extremely helpful and friendly. Good location, but fabulous facility, big modern room, great shower. Highly recommend for all travelers, especially those that will be in Edinburgh for multiple days. Really good breakfast, as well.
I arrived from the US a 6:45 am. I got to the Residence Inn at about 8 am-well before standard check-in. Sara at the front desk was awesome! She offered me coffee and breakfast, and to watch my luggage until my room became ready. And at 10:30am, she gave me my room keys. Thank you for being so very friendly and accommodating!
Loved the room! Cool themes of famous Scots. Staff was friendly and accomodating. No elevator (could be an issue for those on top floor with lots of bags). And no signs as to where Hotel Registration is (its actually the Pub - only way into the hotel is thru there!)
the room was themed and very cool, maybe not to everyones taste, but it was like a mini museum Theres no reception area as the hotel is over a bar
visit relation living in Edinburgh
Central location, friendly staff, quirky decor Bathroom in need of slight updating
Excellent location. Poor food.
Situated exactly in the centre easy access to everything The food was disgusting although it was included in the price we ate away from the hotel
fun hotel, in the vibrant center of the city
It is central to main tourest location and close to both shops and restaurants. There is also a number of good pubs and guided walks basically outside the door. The ground floor pub is friendly and Atmospheric no lift, but i knew that before i went.
The room and its furnishings were painted black!! I found this most disconcerting.I was not warned that the hotel had no lift. This was a Problem.
Central location for shops and restaurants Noise from street - not really fault of hotel. Very drafty windows - needs double glazing/draft excluders
Price of room and friendly staff 1st room was noisy
Exellent location Parking was my only issue and i thought the bar prices were expensive for the quality of the drinks but there are better bars within walking distance so not a major issue.
Location of hotel was excellent Waited 30 minutes on luggage arriving and had to return to reception, who explained they didn't know where it was to go as they had forgotten to take room number. Also the bathroom didn't appeared to have been freshly cleaned prior to our arrival.
Excellent location right by Edinburgh Waverley and the Royal Mile. Staff were courteous and attentive. We booked a twin (I was staying with my brother), but the booking was registered as a double (through kayak/booking.com), but they sorted it quickly and efficiently. Hotel rooms are quite warm and air con is ineffective.
room was very clean
location housekeeping poor. On both nights of my stay i had to request towels for the room, on 2nd day there were no towels at all.
Location was great. Restaurant has a great breakfast buffet. Staff was accommodating. Pool and spa area was nice. Thought the spa men's room can be tidied up and cleaned better.
close to train station and night life too expensive, not very clean, nothing extra (e.g. bathrobes, slippers etc)
Although this was a brief trip the standard of room, staff and facilities were excellent. Room was a bit noisy from traffic outside
Location was excellent. Prices were reasonable My room was small and stuffy. I'm not going to complain about lack of A/C as this was in Edinburgh, but my tiny room had no circulation and was warmer than the ambient temperature. I found it difficult to sleep at night until I requested and received a fan. Unfortunately, the first night after getting the fan some idiot set off the fire alarm at 0300 and I had to get up at 0500.
The staff at the reception and in the bar were very friendly and informative and the hotel is in a great location. Everything seemed tired and needed updating. The AC in the room was broken. There was no iron in the room, which is something I have never heard of in a 4* hotel. The bathroom door would open onto the toilet. There was no conditioner in the room. The towels felt and looked very well used & we encounter a very rude waitress while having breakfast on Sunday. Also, a man was assaulting a woman in the reception area and it took hotel guests to break it up before the staff did.
Helpful welcoming staff. Well located for the city centre.
Friendly staff, minor problem in the room, a broken iron, was dealt with very quickly. A top score in my view. Breakfast - excellent.
Staff were very helpfull. The location of the hotel to the conference just across the road was excellent. The heating system in the bedroom was quiet noisy when it was on.
Very nice and comfortable room.
Staff were excellent Breakfast varied and high quality Location perfect for seeing Edinburgh Niggly maintenance issues eg door handles broken, shower pulsed hot and cold, noisy plumbing
Ideal location, good food and with private parking
Nice modern hotel in a quiet side street, very close to the theatre we were attending that night. Pleasant reception staff both on arrival and when leaving. Attention to detail with regards to cleanliness, bedside tables and desk were very sticky, everything else was fine.
Very nice modern rooms, good location & very good value.
A good clean well run hotel with friendly and helpfull staff .
room only option - safe facility - reception staff very helpful - location no bath but shower was good
It was nice to experience a brand new hotel that was only opened two days prior staying.
proximity to Royal Mile Hotel wanted to charge 25 pounds per day for small dog.When queried, they then said £25 for entire stay. Eventally,they did not charge for dog.I thought this was a very excessive charge and this should have been stated before we made the booking.
Staff are friendly and helpful. Rooms are big and confortable. Nothing negative expect for the breakfast. Limit amount of breakfast. Might not be a good choice if you are going to stay in Edinburgh for more than 4 days.
Clean and secure hotel. Good simple breakfast.
Wonderful hotel with great staff. Craig, the Manager, was a great guy always helpful and smiley! Would definitely come back. Nothing!
The hotel is in a convenient location for walking around the Royal Mile area and exploring Edinburgh. It was clean, comfortable and the included breakfast was good too.
Pleasant modern hotel good location , good breakfast Heating difficult to operate no instructions extra blankets not provided
Central location. Comfortable room. Breakfast could be improved with more selection of hot food.
Clean and good location
Great location in city center Services were poor for the price charged, parking was very expensive, room was small, no face towels, lobby has vending machines with limited service and cramped
The fun, funky vibe and central location were what attracted me to this hotel initially. However, there is a pub on the ground floor and our room was on the first floor directly over the bar where live music was played well into the night. When I requested a room change, they were fully booked but said I could change rooms the following day. Unfortunately, we weren't informed of the room change procedure and the room promised to us on the second night was given to someone else. Very disappointing. The hotel staff should be better trained to fully inform guests of room change policy. Also, guests should be warned at check-in that their room is over a pub that plays live music on Friday nights and offer them ear plugs in advance before they realize they can't sleep. The management did offer a gesture of compensation but really, had I been informed and been offered ear plugs on arrival, I would have actually enjoyed my stay. Other comments on the room: the sheets were clean and the bathroom also seemed clean but there were tons of dirty marks on the walls and dirty windowsills, which is not nice to see at hotel at this price point.
My teenage son and I stayed during Fringe and were delighted by the modern (steel and wood) look and youthful (comic book) appeal. The decor says "fun"...the room is simple and comfortable.. the towels are big and fluffy...the beds are firm and "fresh-looking"...the bathroom rain shower was heavenly. There are plenty of restaurants and shops nearby. Don't read old reviews. Don't book here if you need a lot of room, stuffy luxury or old-fashioned amenities. We couldn't figure out the TV, but who needs that anyway!
The room was clean, pity about the rest of the hotel which could really do with a makeover.Tea and coffee making facilities were present which you often dont get in more expensive hotels! I was lucky to be on the 3rd floor away from the main square, which can be noisy. Make sure you look for this when booking. Its a convenient location but dont expect too much for your money.I was staying for one night and it was fine. I did have to wrestle with the heating though. Persevere and it will come on!!
other decent pubs nearby front of hotel eg;doors" disgusting" badly needs painting. biddy mulligans bar next door ok during the day food grand but beware if your over 20! bar is more disco bar than irish and by 8 o clock packed and no hope of seating.few decent ones on the street if you must stay here.
Location was close to castle and High Street. Good pub next door. Room was over a pub. Not a place to get some rest. The pub closes after midnight, but patrons do not leave streets for hours. room and bed were small.
Excellent location. Very close to all the attractions. Surrounded by great restaurants and bars. Very rundown hotel. More like a hostel. Wallpaper peeling from hall and stairways. Dirty carpets on stairs.
Everything could not fault, would stay again no problem.
nearnes to city centre poor television service and cramped condition
it was near the royal mile overpriced for what was given, less than helpfull reception staff, en-suite in room was very cramped indeed
Location, we were attending a wedding in a near by hotel
The staff was extremely friendly, with the location close to eateries for breakfast, lunch, dinner or late night nightcaps. The free WiFi was excellent with easy connectivity. I was visiting for the Fringe Festival and International Book Fair. The hotel was a perfect location. There is a bit of walking to visit Edinburgh, but I left feeling quite healthy which is a good thing!