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I arrived from the US a 6:45 am. I got to the Residence Inn at about 8 am-well before standard check-in. Sara at the front desk was awesome! She offered me coffee and breakfast, and to watch my luggage until my room became ready. And at 10:30am, she gave me my room keys. Thank you for being so very friendly and accommodating!
Some of the best staff at a hotel I have ever encountered. Extremely helpful and friendly. Good location, but fabulous facility, big modern room, great shower. Highly recommend for all travelers, especially those that will be in Edinburgh for multiple days. Really good breakfast, as well.
room only option - safe facility - reception staff very helpful - location no bath but shower was good
Nice modern hotel in a quiet side street, very close to the theatre we were attending that night. Pleasant reception staff both on arrival and when leaving. Attention to detail with regards to cleanliness, bedside tables and desk were very sticky, everything else was fine.
Helpful welcoming staff. Well located for the city centre.
Staff were very helpfull. The location of the hotel to the conference just across the road was excellent. The heating system in the bedroom was quiet noisy when it was on.
Very nice and comfortable room.
A good clean well run hotel with friendly and helpfull staff .
Staff were excellent Breakfast varied and high quality Location perfect for seeing Edinburgh Niggly maintenance issues eg door handles broken, shower pulsed hot and cold, noisy plumbing
Very nice modern rooms, good location & very good value.
Ideal location, good food and with private parking
Friendly staff, minor problem in the room, a broken iron, was dealt with very quickly. A top score in my view. Breakfast - excellent.
Economical - for what it is good value. Breakfasts very good. Plenty of places to eat nearby in the evening. Washbasin bathroom too small and the use of the whole bathroom as the shower cubicle a bit daunting
Uncomplicated, easy accommodation, lovely location in Edinburgh, room very cleqan and comfortable, breakfast was 1st class! Only comment is the tiny space in en suite but it has everything you need so cannot really complain. Not for faint hearted physically as is on 4th floor with no lift - lots of steps!
Very good location for the price. Room was functional, very quiet and comfortable enough for a short stay.
its distance from the city center no lift and no staff to help us with baggages, too much noise during night, bad bathroom facilities, dirty bed sheets, high price in relation to its value
Excellent breakfast, in variety and quality , and in service.
Clean room/bedding - decent breakfast. No lift or parking
the breakfast provided and the cleanliness of the room was very good. the bathroom was too small and uncomfortable.
Cheap, City accom'. Short walk to center/station. Small, no minuscule, sink with a shelf 12" over the top. You will at some stage bounce your head off the shelf. Easily sorted if shelf moved to left hand side wall.
Clean, bright, neutral decor, lovely breakfast Very cramped bathroom, tv in awkward location...better directly opposite the bed, storage heater a bit intermittant
Cleanliness On arrival not told about requesting extras for room, such as hairdryer, which leads to difficulties when the discovery is made after having a shower.