Overview

The Royal Hotel

267 Smith St, Durban, KwaZulu-Natal, South Africa
+27 313 336 000

฿ 1,794+

Overall guest ratings

7.3/10 Good
Based on 1,517 reviews

Review highlights

  • 6.9
  • 5.9
  • 4.2
  • 3.8

Nearby

    show all

    About

    The Royal Hotel offers an airport shuttle and puts you within a 10-minute drive of Sahara Stadium Kingsmead and uShaka Marine World. Guests indulge in spa services, then grab a bite to eat at the restaurant. An outdoor pool and a poolside bar are other highlights, and rooms offer 24-hour room service and bathrobes.

    Less More
    Hotels.com

    Amenities

    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Car hire
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Spa
    • Cable or satellite TV
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
    Less More
    Reviews

    Guest reviews

    Overall rating

    7.3 Good
    Based on 1,517 reviews
    • 6.9 "Service is ok."
      5.2 "Only 52% thought the service was professional."
      5.9 "Only 59% found the restaurant service to be good."
    • 5.9 "Breakfast is mediocre."
    • 5.5 "Location is acceptable."
    • 5.1 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
      5.8 "Only 58% said rooms were clean enough."
      5.6 "Cleanliness of the bathroom was average, said 56%."
    • 4.2 "Value below average."
      3.4 "66% said the breakfast was too expensive."
    • 3.8 "Internet is poor."
    • 3.7 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
    • 3.7 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      1.2 "88% complained about the elevator."
      0.7 "93% thought the facilities needed updating."
    • 3.6 "Ugly beach."
    View all review categories

    Overall rating

    7.2 Good
    Based on 925 reviews
    • 7.0 "Good service."
      5.4 "Only 54% thought the service was professional."
    • 6.1 "Breakfast is mediocre."
    • 6.0 "Location is acceptable."
    • 4.8 "Rooms are not good."
      0.1 "99% thought they were poorly maintained."
      3.1 "69% complained about the bathroom."
      1.9 "Air conditioning was criticized by 81%."
      1.4 "For 86%, the rooms looked old."
      1.7 "83% thought the tv was sub-standard."
      2.3 "77% found problems with the furniture."
      3.3 "67% had problems with the shower."
    • 4.1 "Vibe wasn't good."
      1.5 "85% criticized the unstylish hotel."
    • 3.9 "Value below average."
      3.4 "66% said the breakfast was too expensive."
    • 3.6 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
      1.2 "88% complained about the elevator."
    • 3.6 "Internet is poor."
    View all review categories

    Overall rating

    7.4 Good
    Based on 303 reviews
    • 6.9 "Service is ok."
    • 5.8 "Breakfast is mediocre."
    • 5.5 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
      5.9 "Only 59% said rooms were clean enough."
    • 5.5 "Location is acceptable."
    • 5.2 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 4.1 "Value below average."
      3.6 "64% said the breakfast was too expensive."
    • 3.9 "Vibe wasn't good."
      1.5 "85% criticized the unstylish hotel."
    • 3.7 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      1.7 "83% complained about the elevator."
    • 3.7 "Internet is poor."
    View all review categories

    Overall rating

    6.3 Good
    Based on 15 reviews
    • 7.0 "Good service."
      8.4 "84% found the staff to be very friendly."
    • 6.0 "Average comfort."
    • 5.0 "Rooms are ok."

    Overall rating

    7.1 Good
    Based on 273 reviews
    • 6.6 "Service is ok."
    • 6.1 "Breakfast is mediocre."
    • 5.7 "Location is acceptable."
    • 4.5 "Value below average."
    • 4.2 "Rooms are not good."
      0.2 "98% thought they were poorly maintained."
      1.8 "82% thought the tv was sub-standard."
      1.2 "For 88%, the rooms looked old."
      1.8 "Air conditioning was criticized by 82%."
      3.0 "70% complained about the bathroom."
      1.9 "81% found problems with the furniture."
    • 3.7 "Internet is poor."
    • 3.5 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
    • 3.3 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
    View all review categories
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    More

    Photos
    Map

    Map

    Close