I liked the architecture and the uniqueness of design of the hotel. It was luxury personified.
This was our 3rd stay in less than a year at Atlantis & we love it,staff are very friendly & the imperial club room is good value for money,especially good if you have kids as our 10yr old loves staying there. because of the waterpark,lost chambers & aquarium being open to general public it can get very busy in the lobby.
the beaches, resturants, and the view are among the best i have seen the alarm sounded on my departure date as a test for fire, it took me extra time to get my bags due to stopping of elivators
A very relaxing & enjoyable, comfortable beds, sheets changed everyday, the breakfast meal was first class.
Water park was one of the best, beats all the U.S. Water parks combined .My 6 yr old loved it all. The aquarium is like and art gallery with fish as a background. Restaurants are expensive unless you like to paying $30 for a hamburger.
I liked the view...and the reception was excellent(The Valet was very stupid. When I first arrived at the Palm, The valet ask me if I came for the resturant. I said no I am a guest and he gave me a weird look. Another employee next to him ask his fellow employee in hindi " What he say, hes a quest?? I didnt no why he would say that or ask any guest that question. Then I went inside to check in, Continued from the top> I love the lady at the front desk she was vey friendly. so after she check me in I ask her about the bellhop to bring my things up. She told me have to go the the front valet and show them my ticket and room number. " The front desk was not helpful with the valet at all that is the only issue I see with the front desk but everything els was great. I went to the front again to tell the valet to take to take my things to my room he said give me a minute and I dont think he new english that well. So i was waiting for 15 min when he showed up with my car and thought I was leaving or somthing. I told him all I want him to do is take my things to my room thats all! This never happen to me in a 4 star hotel.lol
Its good for family with kids The price is too high
building , luxury,international and family hotel
If you want to have good time stay in any other hotel and go to have fun with your kids in the park only but don't you ever stay in the hotel if you order room service you will never get it, if a miracle happen and you get the room service it will be old and cold The worst service you can even get in your life. So far from 5 starts. The lost my bagels when I checked in for a whole night instate of having good time with my kids I ended up looking for my bages for the whole night
Very relaxing place, and im amaze with great facilities and staff Everything is ok...
Amazing hotel and brilliant staff, pricey but worth it!!
Everything from the waterpark to the dolphin bay to the amazing staff! I had to leave
Helton Hotel is comfortable to stay and all entertainments facilities available I expect that internet service is complementary
Services was good At 18 September when I've checked in, from my credit card(VISA27819) have drawed down 1800.00 AED as deposit.
Location. In surrounding rooms, staff started construction at approximately 9am on a Saturday morning. No apologies from staff completing construction or at the front desk when we mentioned it at check-out. Have stayed at this hotel twice already (repeat customers), but will not likely do so again.
Large car park facility..Swiming pool..location.. snack bar and mini bar pricies are quite very expensive.
I liked everything about this hotel. Had the most nicest and friendliest staff. They were very welcoming and great! The resort was super nice and my stay for the week was very comfortable.
it was very nice the view It's the only hotel in the world where they extra charge you for cleaning the rooms for 10% and it was very unplasent that in the day we had arrived they demand an deposit of 500 euro per room. And everything it was verry expensive. For expl. 1can of coca cola in hotel was 20 dhs and acroos the street was 1.5 dhs.
Staff are brilliant and can't do enough for you. Cliched but still true. The small bar near reception when not in use was a bit dreary - we were sent in for a coffee - while our room was allocated.
The location with own private beach and great pool, also the upgrade to include breakfast, snacks and drinks Loved everything especially the friendly staff
Location dated hotel and decor in comparison to surronding hotels and area. needs updating
Hotel room, and resturants THe hotel staff are no updated with what's going in their hotel, for example, I asked three staff in the hotel about the sauna which is located in the 1st floor, everybody told me that it's open, when I went over there ot was under renovation, (the news is not spreading propperly arround the hotel staff)
lovely atmosphere,pleasant staff and nice view. room smaller than other two hotels i stayed at . same price
brand new hotel so very reasonable price. Good location with lots of life day and night. staff were very well trained and attentive. Good gym and spa facilities. All rooms have a sea view. As it is a tower block lacks the charcater of other Sofitel beach hotel and there is no beach access. They do give you a towel for the public beach! The pool is very small there are very few loungers. These are taken up, it seems, on permanent hire by a few couples!!
this is a luxurious hotel where the staff are extremely pleasant and helpful. can be difficult to get sun beds in pool area.
1 services and the facilities 2 the helpfull staff 3 the comfartablety and the hotel location no
Great service High alcohol prices
The Staff could not do enough for you. The room was excellant, Bathroom and wet room superb, The most comfortable bed have ever slept in. The infinity swimming pool was superb. Not enough sun beds around the pool area. Booking.com did not give breakfast option at this hotel
Excellent staff, perfect location poor wifi access in room
the view from the 25th floor no private beach
the helpful staff through-out the hotel and their attention to detail n/a
Located right on oceanfront amongst a vast range of eating establishments. Handy shuttle bus services to attractions.
glad we had club class with breakfast afternoon tea and cocktails in the evening made the holiday. no car at airport when we arrived and no way of booking it on the net so we had to pay for taxi and no way of claiming it back
Room upgrade free of charge Smell of dampness in room
The atmosphere and total area is really nice and relaxing.The hotel is comfortable and has everything you need for a easy and relaxing holiday. Especially the beach, pools and the Westin facilities are very very nice. Old TV's, I know this should not be important on holiday, but for a hotel in Dubai it should fit much better to have a nice plasma on the wall for watching films at nighttime ;-)
Use of joint facilities with Westin hotel nextdoor, free water sports, hotels own private beach
Good standard of hotel, excellent facilities and lovely pool/beach Rude staff, poor standard of room cleaning (had to complain several times)
I didn't stay at Le Meridien I stayed at the Westin ( neighbouring hotel), and it was excellent.we got to Le Meridien and it was overbooked so they had to move us to the Westin, and they accommodated us in an excellent rooms, fantastic
Beach is the best area
the welcoming in the hotel was so nice. i liked to the staff was so friendly and helpful. Yes the breakfast every day was the same you need to have variety in your food you change very offend
Convenient location for my needs plus excellent grounds with trees, pool area very good
very nice place,green areas give a good atmosphere and nice to stay, especially breakfast food which is totally not including arabian foods as it was full of european foods
I liked the pool design. The room is spacious. Balcony. Staff. Breakfast is poor in variety. Only 1 restaurant (italian).
Acutely nothing .every thing was bad from the door till the room but due to high score in booking.com we booked in ritz A lot of thing : 1. no door man so we wait in the car till some gust go out said to ensure its the same hotel we main .2. The check in time was at 3 :00 pm however we arrived at 4:30 pm , so there is one and half hour to clean the room , but the room still not ready yet and this situation continue till 8:30 pm . Anyhow although we booked for 4 night we staid only one night as we canceled the three other night.
The hotel itself is an excellent property . The staff across was very helpful and courteous. The pool and beach facilities are qually good. Overall an amazing experience.
Very good staff, comfortable rooms, easy access to the airport and to shops.
The sea view. Not too many guests.Night life is dead.
All the little attention to detail was fantastic, staff excellent pure luxury no
Great location, staff couldn't be nicer. Great kids pool and club house.
The bed was sooo comfortable and the location is superb It's an old looking hotel. I felt I was living in the 80s.
Swimming pool - Bed Front desk follow up very poor - Did not clean the room in the 24 hours i stayed there. Food selection in room service poor. Room average. Overall not worth the money.
Am amazing hotel. quite, romantic, clean, excellent food, relaxing, fatanstic beach, and good service. plus the location is the best the toilet was a bit funny. the WC is in a separate small room outside the toilet.
Location, room size is big, balcony to the pool and beach Way too expensive. comparing to other hotels in the area one can get better options. Had to walk for 15 minutes to get to the room
Buda Bar Yes , the room wasn`t prepaired well before I checked in , the ac was not woking ,the wieght maschine was not working .....etc
Excellent Quality Payment system for credit card was very onerous. check out took 45 mins. As they have a lot of international travellers they could do more to be supportive in such cases.
The service and kindness of hotel staff. The noise! They are building massive building right in front of hotel, construction site goes on 24/7. No piece. Makes windows dirty/dusty and impossible to sit outside and enjoy "marina" and "sea" view.
Really comfortable room, we were upgraded to a suite. All restaraunts excellent but expensive.
Best service ever
They treat us very special ...Thanks for that, and when you mentioned breakfast was included?, You didnt cheated us because it was included not like the other site I booked before, they mentioned in the net that breakfast was included , when we went to the hotel? It was not included... Booking.com is the best !!! excelllent None
A fabulous location in the heart of the Marina with easy access to nearby shops, resteraunts and beach. A beautiful hotel where the service is impecible. The club klounge facilities were fantastic - definately worth the upgrade to the club room
The staff was so nice and even got an upgrade at the hotel, The hotel provided a birthday cake,none alcoholic drink,birthday greating card and flower free of cost for celebration. The in room restroom does not has (shataf) as the public restroom.
The staff are excellent and they always strive to make customers happy, from the minute of check in and during all the stay. I didn't like the noise of constructions during the day time. However, the hotel staff did make me happy by changing my room to the other quite section of the hotel.
i liked the beautiful veiw of the palm jumirah and the comfort bed with the spacious relaxing room
i like just the location the whole setup
Very friendly, polite staff. Our 3 bedroom suite was enourmous and had fabulous views over the marina. Cannot fault anything about this hotel.
Hotel was impeccably clean, staff friendly, facilities were great for what we needed, location was great with cafes, restaurants, shopping market located a couple of minutes walk round the marina. Cannot fault it as received an upgrade which was just fabulous !!! Views from hotel are fantastic, especially from 50th floor !!! Spa area, fitness room was also good. Yes, swimming pool sited in shade of hotel with no heater, so was too cold to use most of time, however fabulous beach was close by.
Excellent view, if you get the sea view Elevators are slow, or not enough. Still some construction around the hotel, which makes uncomfortable sometimes
The location of the hotel The stuff are not trained well The food is very expensive The elevators are very slow
Very spacious and comfortable suite. Felt like home Some minor details on the interiors - no full length mirror, some tiny pieces of the wall plastering were chipped off, flooring was ceramic in bedroom - let down the overall aesthetics of the suite. Had it not been for this, it would have scored perfectly on aesthetics too.
suite with 2 rooms very comfortable ,very spacious ,has all what you need ,very helpfull and nice staff ,i tried the breakfast the last day and it was excellent There was aminimarket unfortunatly for some reason it is closed now and anearby shop is essential ,spinneys for fit people is not far
I stayed in a 2bed apartment which was very spacious and extremely comfortable. While we did not use the kitchen facilities it seemed to be very well equipped. The staff were fantastic and very helpful. The restaurant with the view from the top of the building was amazing and very reasonably priced. Only negetive I can think of is that the pool is in the shade for much of the day. This isn't such a bad thing given the heat!
every things was good
I like the location of the hotel and the Services / facilities , It was next to the marina and the walk elevator was slow
The best hotel, we ever have visited. It's worth to came. Everythin was perfect. A litlle far from Bubai city centrum, but taxi is very cheap.
Location and the facilities in the hotel.
the land scaping was perfect, and the nos. of rist urants. The clean beach and clean swiming pools
Friendly staff, with bad exceptions Promised benefits not delivered.Very poor internet-connections. Prizes way up-inflated.
1- size of the room. 2- Facilities in the room 3-Location of the hotel 1- Crowded street 2-high price
The total experience was relaxing and luxurious. The staff were always helpful and considerate. My mother is disabled and they great care of her by the poolside. A fantastic resort - somedays i felt like were in Cannes.
i liked the beach and the pool. The spa was good too.
Comfortable and easy to relax, excellent facilities. All staff were very pleasant and helpful and all that was asked was done politely with a smile on their face. The hotel was spotless everywhere visited and the pools and gardens are immaculate. If you can't relax and enjoy yourself here it would be hard to find somewhere were you can.
Quiteness. There's no wide selection of the breakfast buffet , it's not various.
the location, the resort and the beach side the staff level is very love, it took me 30 mins at the reception to check-in and 45 mins to check-out.
I have to cancel my booking because I didn't get my passport to travel after visa process Still hotel was not ready to refund money for two days booking when I tikd that I will still like to stay in hotel when I get my passport Till date no refund yet though they told they will be crediting one day amount out if two days since as per policy they can give me one day credit
Location Huge room size Bad resturant
The air-condition system... When we switch to cooling, it takes a long time to cool down
The room was excellent and staff very friendly
free WiFi, very big aparments it's not so convenient for one night stay, too big!
the size of the room no sun after noon due to buildings
Staff was excellent, check in/out was simple and efficient. Two restaurants onsite and grocery store across the street. A block away from the Marina walkway on the canal. Beautiful at night. Road noise from the outside deck but there was no noise inside the unit
hotel room was very good, location to beach very good, modern, staff was very helpfull was given smoking room when arrived instead of non smoking room
This hotel is still under construction. I was awaken at 7:00am to the sound of a jackhammer pulsating under my floor. There is no restaurant and not even a coffee shop. This is more like a parking lot with beds; a hotel? Not!
The staff are very friendly and helpful..We met Eugene and another guy forgot his name. We had Thai buffet lunch at the restaurant, good food and good service. We had requested for high floor and twin bedded but we were given a king size bed on 1st floor.
Spacious room. Lady lifeguard was efficient and helpful. Cleanliness of the bathroom tiles was below standard as the hotel is fairly new but the tiles are already grubby.
Ths whole experience was enjoyable May be a resturant or two And milk in the rooms
Very nice indeed Not the hotel itself but the heat all over the place
This hotel is of spectacular luxury.everything we expected from a 5* hotel.will definitely return
What can I say but fantastic....... everything was just perfect.....
Location of the hotel. Beach facilities Rooms are old
staff was so nice and facilty
got upgraded on arrival - checked to see if we enjoyed our stay
Room, the sea view, facilities and everything about the hotel is good The room rate is very high and gets even higher because they do not include tax. So you book a room for 1500 DR then you will be surprised at the check out that you pay extra 150 each night.
The saff were very helpfull we got upgrade to a suitr very large a comfortable Hotel prices for drinks & food a bit on the high side
Quality of the staff, quality of the services, quality of food, creativity at the middle of constructions.......
The External pool View and Open Green areas and the Sea View was spectacular! The Rooms were very old compared to the proce we had to pay! Price was very much exaturated!!
One of the best hotels in Dubai. We stayed at the Resort&Spa hotel, which is definitely the best choice of the three hotels. The hotel offers complementary breakfast and afternoon tea, the rooms are marvellous and the staff is very attentive. Highly recommendend.
Everything about the Hotel..right from staff to facilities...JUST Perfect.
Top quality Construction of the tram station next the hotel is noisy & dusty
Good balance of luxury/service while maintaining an informal atmosphere and not being intrusive. Excellent restaurants offering. Well designed facilities/rooms. The location/view has become somewhat less appealing due to the construction of a parking garage next door and the Palm Island in front blocking the seaside view and currents.
The staff working at pool side and beach are very nice,friendly and helpful. The reception guy was not serve apporpriately at all. When check out, mini bar consumption was charged which I didn't use at all. The receptionist did not appologize, even he behaved as if I told a lie!! I was very disappointed with the service this 5 star hotel provides at the end.
Outstanding decor and very friendly staff most of the time 3 out of 5 requests were not addressed
Beach even though staff are not welcoming and treat guests like out of hotel visitors Houskeeping:unclean room crumbs on floor and forgot items like face towels and removing garbage waste
It is not the first time that I come to this hotel. I like One and Only resorts. They are stylish, the design is expensive. The rooms are renovated since the last year and eleganly furnished. Concerning the food: lunch at the Eau Zone is superb! The service is not as good as it supposed to be in a five star hotel. The hotel staff (especially in the restaurants) seems to be lazy. The breakfast is very poor.
Very nice hotel,was here for the second time.First time we where Palace area now we tried the Arabian Court,just as good!One of the only hotels in Dubai whit a nice beach. The only bad comment of this other wise perfect hotel is the terrible WiFi connection which is limited reach to the check in desk!I think this is very important to solve.
Grand luxe. Cadre somptueux, service attentif. Piscine magnifique, grande plage. The Palm
you can hear the noise come from out side my room
the room was very nice and clean sweeming pool was not good
6 air condition
wide space apartment car noise
i liked the size of the rooms. 1- hotel staff need more training in customer satisfaction.( i had to make three phone calls just to remind them to bring somthing to my room).2- The front desk staff were very helpful in arringing transportaion whenever needed, however i noticed that the hotel need to order more hotel taxis during holidays.3-During checkout process the final bill was showing 350 dirham charges for mini bar which i did not use during my stay so this could have been carried out from other guests charges for the same room !!! which means that the system is not updated ( this is not acceptable at all )
The nice two balcony and the view from my room number 509 and the spacious kitchen and living area. room service and laundry service is poor. The suite is spacious but the bed room kind of small . The hotel is more like a furnished apartments. you won't feel luxurious at all staying in this hotel. on the other side I think the hotel is a good choice for families with children
Nice new apt.-hotel. Fairly good location in Dubai Media City, however quite noisy due to heavy traffic on the Jumeirah road. Recommend that you request a room high up facing south - south/west. Extreemly friendly and helpful staff!!!!!
The hotel rooms were big, clean and comfortable. Staff were helpful. Location was great ( Dubai Marina nearby, Mall of emirates and other attractions). All in all, we really enjoyed our stay at this hotel and i will book a room at Rotana again. Everything went great during this stay. There is really nothing bad went on.
i got 2 bedroom aparment,, it is wide and rooms size is so good,, nice swimming pool, free parking, very nice for families no sauna, location is away from the city, taxis are difficult to catch
its nice place and new. the location is very good and there is no alcohol and night club. there is no resturant in the hotel