Overview

Grand Excelsior Hotel - Bur Dubai

Kuwait Street Bur Dubai PO Box 121545, Dubai, United Arab Emirates
+971 4359 9992

฿ 2,821+

Overall guest ratings

7.3/10 Good
Based on 1,407 reviews

Review highlights

  • 8.2
  • 6.7
  • 5.0
  • 4.6

Good to know

  • Friendly service

Nearby

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    About

    Putting you within a 10-minute drive of BurJuman Mall and Dubai Museum, Grand Excelsior Hotel Bur Dubai features a nightclub and offers an airport shuttle (available 24 hours) for AED 100 per vehicle. Guests can indulge in Swedish massages, and Docklands, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. 3 bars/lounges and an outdoor pool are other highlights at this upscale hotel, and rooms offer 24-hour room service and LCD TVs.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • ATM on-site
    • Laundry facilities
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Free long-term parking
    • Steam room
    • Free valet parking
    • Terrace/Patio
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    7.3 Good
    Based on 1,407 reviews
    • 8.2 "Location is great."
      9.1 "Great parking, according to 91%."
      9.4 "Near to public transport, according to 94%."
      9.4 "94% liked the proximity to shopping."
      10.0 "100% thought parking was inexpensive."
      7.7 "City centre within easy reach, said 77%."
      10.0 "100% liked the proximity to sightseeing."
    • 6.7 "Service is ok."
      6.9 "69% said the reception staff was ok."
      5.0 "Only 50% thought the service was professional."
    • 6.1 "Average comfort."
      5.9 "Beds were acceptable for 59%."
    • 5.7 "Internet is average."
    • 5.4 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 5.0 "Rooms are ok."
      2.4 "76% complained about the bathroom."
      3.8 "62% said rooms were dirty."
      0.3 "97% thought they were poorly maintained."
      0.5 "95% said the bathroom was dirty."
      3.3 "For 67%, the rooms looked old."
      2.2 "Air conditioning was criticized by 78%."
      2.0 "80% found problems with the furniture."
      3.9 "61% were disappointed with the minibar."
      0.0 "100% thought the tv was sub-standard."
      3.3 "67% criticized the small bathroom."
      2.1 "79% had problems with the shower."
    • 4.6 "Breakfast is below average."
      0.0 "100% said the breakfast was too expensive."
    • 4.5 "Vibe wasn't good."
      4.7 "Unfriendly atmosphere, according to 53%."
      2.3 "77% criticized the unstylish hotel."
      3.0 "For 70%, the lobby entrance was sub-standard."
    • 3.9 "Not very clean."
      3.8 "62% said rooms were dirty."
      4.8 "52% thought it was rather dirty."
      0.5 "95% said the bathroom was dirty."
    • 3.0 "Horrible pool."
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    Overall rating

    7.3 Good
    Based on 478 reviews
    • 8.0 "Location is great."
      9.2 "Near to public transport, according to 92%."
    • 6.9 "Service is ok."
      6.8 "68% said the reception staff was ok."
      5.0 "Only 50% thought the service was professional."
    • 5.9 "Average comfort."
      6.2 "Beds were acceptable for 62%."
    • 5.2 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 4.7 "Breakfast is below average."
    • 4.7 "Rooms are not good."
      2.4 "76% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      3.5 "65% said rooms were dirty."
    • 4.0 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
      4.7 "Unfriendly atmosphere, according to 53%."
    • 3.9 "Not very clean."
      3.5 "65% said rooms were dirty."
    • 3.2 "Horrible pool."
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    Overall rating

    7.2 Good
    Based on 211 reviews
    • 7.9 "Good location."
      9.3 "Great parking, according to 93%."
    • 6.7 "Service is ok."
      6.6 "66% said the reception staff was ok."
    • 5.8 "Average comfort."
      5.2 "Beds were acceptable for 52%."
    • 4.7 "Rooms are not good."
      2.2 "78% complained about the bathroom."
      3.7 "63% said rooms were dirty."
    • 4.4 "Vibe wasn't good."
    • 4.1 "Not very clean."
      3.7 "63% said rooms were dirty."

    Overall rating

    6.2 Good
    Based on 56 reviews
    • 8.2 "Location is great."
    • 6.5 "Service is ok."
    • 5.5 "Average comfort."
    • 4.5 "Rooms are not good."

    Overall rating

    7.3 Good
    Based on 661 reviews
    • 8.1 "Location is great."
    • 7.0 "Good service."
      5.2 "Only 52% thought the service was professional."
    • 6.2 "Average comfort."
      6.4 "Beds were acceptable for 64%."
    • 5.5 "Average amenities."
      5.5 "55% thought the building was acceptable."
    • 5.4 "Food is average."
    • 5.2 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
    • 4.6 "Breakfast is below average."
    • 4.6 "Vibe wasn't good."
      4.7 "Unfriendly atmosphere, according to 53%."
      2.7 "73% criticized the unstylish hotel."
    • 3.9 "Not very clean."
      3.5 "65% said rooms were dirty."
      0.7 "93% said the bathroom was dirty."
    • 0.6 "Disappointing wellness & sports facilities."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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