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Whenever you called they were able to assist.
The outstanding service of the staff.
the hotel was great and the staff was wonderful and treated us like VIPs
the location - right on the river the pool - on the river and sunny/shaded options the terrace drinking area on the river the reception arrangements - informal, efficient, helpful lady who printed off bus timetable and gave us taxi cards the wonderful high ceilings the huge bedroom the easy free parking the wonderful building, tastefully turned into a hotel efficient a/c the Atwater brewery (bar in real brewery), Andrews bar almost next door and the wonderful restaurant and bar a few doors away with a strange name I can't remember which are a safe two or three minutes walk away. the half hour walk along the Detroit riverwalk (mostly|) to the centre of the city the bus from the times square bus station in the centre of the city to the end of the road 5 mins (safe) walk away the building wasn't on our GPS so we had to ask directions the lack of room maintenance (bathroom door hinges loose so wouldn't shut - needs a screwdriver), bath tub lever falls off (needs a grubscrew). the dingy room lighting the curtains that wouldn't shut as the tracks were broken only 3 hangers in the huge wardrobe THIS SHOULD BE A FIVE STAR HOTEL - WITH A LOT OF TLC
The efficiency of staff (especially the lady at the reception who found for us how to go to the Henry Ford Museum at Dearborn by public transport). The excellent shuttle bus service offered to the hotel guests. The location, with the pleasant view of the river. Complimentary coffee and tea and evening wine.
Location and room size A couple of electrical things in the room didn't work - for example, the socket by the desk was not working.
staff's good mood and attitude it's a run down facility for the price - broken was basin etc
While overpriced for the age, it was the least expensive hotel in the area by $100. Staff was rude at check in. He hardly spoke English, and was on the phone with someone else while checking us in.
The breakfast was good. The manager went out of his way to make our stay good.
Front desk staff were pleasant and accommodating. General condition of the hotel was poor....halls, elevator,etc. Work out facility was not available.
I liked the location, nice and close to the centre (10 minute walk). Breakfast was o.k. considering it was free and for the price of the room ($70). Free parking is good. Rooms were clean & good bathrooms. Friendly staff, always helpful. Corridors/communal areas seem a bit shabby, but fine really.
Good for a quick stay if you're not going to be in the hotel except for sleeping
Desk workers were helpful. Overall, it was clean. The bathroom floor was sticky. I refused to take my socks off or take a shower. It was alright for a cheap place to crash while in town for a night.
The Manager was very friendly. The ice machine on our floor did not work
The remote, the curtains and alarm clock were broken.
The staff was pleasant. The location was great. The bed was very comfortable. We were surprised on the bed! The price was right in our budget for that particular wknd. Thank you! We waited like a half hour for the shuttle so we were late for the concert. But once he picked us up he was very knowledgable and brought us right to the front ticket entrance. The was nice! The late night pizza place...I believe it was called Tamarack or something was absolutely a joke. They forgot our order. We called back 2 times after the order was placed and finally got pizza at 3:30 in the morning. Pretty sure the place was already closed for quite sometime. Anyway an experience it was. But I guess I would definitely stop recommmending that place to people. It was the worst pizza take out experience we have ever had!
the front desk staff were very helpful and did more then needed to make my stay great especially shaun
location near renaisance center, breakfast at attached diner
Terrible hotel! Dirty and old
The clerk on duty was exceptionally helpful
Staff were nice and pleasant. Everything else pretty abysmal. An older facility that didn't feel safe, clean or comfortable. Dirty shower and towels. Didn't even look at state of sheets for fear of what we would find. Came out covered in flea bites. Very noisy. Wouldn't stay again or recommend. Stayed here only as rest of city fully booked - paid way too much as a result on top of it all. Would travel out of town to find a room next time.
Within reasonable walking distance of Ford Field and people mover
Within walking distance of Greektown! I rooms we cheaper on there sign then on this site. The double rooms have better beds.
It was inexpensive and clean with friendly staff in a convenient downtown location that was easy to access downtown Detroit. This was a location that is not overly friendly late at night and a family with young children would need to be concerned if outside in the evenings.
The idea that the Clique restaurant is attached is a bonus
friendly and helpful staff - good value for money
the staff (one young gentleman in particular) was very welcoming & helpful. He helped with directions, maps, things to do & made arrangements to check us in hours before the normal check in time. The location of this hotel is great. We love to walk everywhere, and we found everything to be within reasonable walking distance (in town for a football game) but there is a cheap 50 cent train ride to take you everywhere too my only complaint about this hotel was the noise at night. I'm assuming it was louder than usual because of the full house in town for the steeler-lions game but we were awoken several times at night with what sounded like shady business a few times. but just for the record, the loudest, longest and most annoying disturbance was an obscene, intoxicated canadian who was locked out of his room at 4am for an hour or so.... the staff made sure to apologize for this when we checked out in the morning.
It was horrible dirty nasty and the heater was loud
Cheap Room smelled like smoke very bad, could not sleep. Door was very loose, no safety latch.
The staff were very friendly
I was double charged
The staff was pleasant when I decided to check out earlier. Not clean. The outside and inside of the hotel are filthy. The entrance is so hidden I was afraid to get out at night or early morning. I checked out after the first night at 6:00 am.