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We enjoyed the layout of the Hotel and the staff were very friendly, aknowledging us on occasions when they didn't really have to, helped to make us feel at home. The shuttle service to the beach was a great bonus, also. Ants and cockroaches in the room
The animation team was good. The following points made our day not plesant: cockroaches in the room, the food was not varied enough in particular the salades were boring, only one heated pool and babies were aloud in the pool without a swim nappy.
Compact complex which made it feel small and exclusive. Food was very good and no problems with queuing for food or drink. All inclusive option was great value. Entertainment for kids seemed excellent and evening shows provided variety and we good for adults and children. Nothing. We all thought it was excellent and would definitely go back
Food and facilities were great. Excellent for families with lots for kids to do. Close to all facilities in Corralejo.
Facilities for the kids. Food could have been better some of the staff not so friendly.
Our room was lovely, the hotel is in the process of being refurbished and our Junior Suite was fresh & modern. The nearby town of Corralejo had plenty of bars, restaurants & shops all reasonably priced. Never actually used the Spa/Gym, but went there to get fresh towels and it looked good. Plenty of pools and the communal areas were always clean. Kids Club had good variety and staff there were very friendly and dealing with a variety of nationalities. Evening entertainment was decent. Our allocated room overlooked the roof of the Pool Bar, with an ugly great AC generator just feet from our balcony. We asked to swap as we use the balcony in the evenings when our son has gone to bed. The receptionist literally rolled her eyes and sighed. She eventually offered us an alternative but explained it wasn't quite ready. Nearly 4 hours later, the new room was ready ( and she told us not to use our current room in the meantime ) and it was much smaller than the one we wanted to move from and had yet to be modernised, despite the unhelpful receptionist telling us all the rooms were the same. It also had twin beds instead of a double. We ended up returning all our luggage ( without any assistance ) to the original room and getting more rolled eyes and stony faces from the front desk when we pointed out the disparity between the rooms. The food at the buffet was hit & miss. No specific kids section in a family resort. Lukewarm food was the norm, unless you got it on the odd occasion it was refreshed. Huge choice of salad, cold cuts all the time, but the hot food was always of a lesser quality. The waiting staff were efficient, but never said hello/goodbye or had any chat for the kids. Perhaps we're too used to the service available in other countries like Egypt & Mexico, but the Canary Islands are miles behind in this respect. A tennis court shouldn't cost €13 on an All Inclusive resort. No spirits available in the a la carte restaurant which was also buffet as opposed to table service. More lukewarm food with less choice than the main buffet. Oh, and lastly, the little lifeguard was the most miserable, moaning shell of a man I've ever come across. He's also the only employee I've ever seen spit into a swimming pool which is full of kids. he spent more time ranting about people putting towels out than helping people or looking after the pool area like the other lifeguards did. I actually saw him sitting laughing at a woman trying to put up a parasol rather than going to help her. This hotel has the potential to be a winner if they sorted out their customer focus and manners. The location was lovely but I would find it hard to return here despite lovely rooms and facilities.
plenty for kids to do, rooms clean and comfortable the hotel had on-site security-pizza guy in Italian restaurant lovely food very repetitive for all-inclusive 2 weeks-good 15 minute walk to main street
good dinner and breakfast, impressive garden with dozen on different kind of trees, cactus, parking available Poor entrance to get access to the appartments separated by the main hall. Horrible buildings sites abandoned just crossing the road outside the hotel
this hotel is only suitable for families,been only a couple i felt i made the wrong choice.the room we ha d was ok except for the view from the balcony, even though we were over looking a pool you could see nothing but a tree which was over grown and so it blocked every thing, view and light
This is an all-inclusive hotel for families with small children. We rather not recommend it for any couples. There is no beach access and the pools are filled with beach chairs. The main restaurant was not very good in our opinion. The other two restaurants were ok. For those you have to get a reservation in advance and you can dine only once per week there. PCs+Internet & Wifi is available for pay. If we come back to Corralejo we definitely won't stay there anymore!
I loved everything about the hotel. The staff were friendly and helpful. The rooms were beautiful, clean and welcoming. The food was fantastic with a great selection. The drinks were good quality and plentiful. Altogether myself and 5 friends had a great time.
Insufficient hot water for showers. For a 2 bedroom apartment more seating in common area would have been good.
Nice apartment, enough space for two persons, and very collaborative personnel. Everything but the room is paid, and expensive. Ping pong, tennis court, TV...
The receptionists were friendly and competent they lost my pyjama!!!
Poor, ageing apartments. Could do with a overhaul, windows didnt lock, rickety sliding doors. Toilet, didnt flush when we arrived, so I fixed it as there wasnt maintenance available. Not cleaned very well, and was very hot without aircon.
Friedly staff, good pool, peacefull and nice garden, cleaning, good beds and kitchen If you are unlucky making your reservation you can have apartment which bedroom is beside the street. The noice of the the cars is terrible. It was rain in one day and we got inside water from the roof and doors. Friendly staff used towels. At the same evening the water line was out of order any hours. The possibility to watch the TV should include rooms price without extra fee.
Its close to all the amenities The fact that if you need to check out after midnight or before 8:00am you can't,
sun bathing and and relaxing by the pool mainly, sitting on the balcony overlooking the pool activitiy
Location great,food great,enough sunbeds,perfect weather..what more do you need ?
we really appreciate good food, nice pool and quite place tv and hairdryer were not free. ping pong and tennis equipment very old and almost broken. entertainment just for english people.