Nice view from the window. A lot of mirrors in the room. More than enough hangers. Tea kettle. Free wifi in the room. Nice lighting. They gave us a twin bed although we are a couple. No slippers, no bathrobe, and very few bathroom supplies (no cotton swabs, no cotton discs, just your basic shower cap, shampoo and lotion). Inconvenient bathtub/shower arrangement, but they never are convenient in hotels for some reason. The restaurant the consierge recommended was not very good.
Nice hotel, clean and well located. It is a modern structure with modern looking rooms. It is not in my opinion a 5 star hotel, at best it is 4 star, the rooms are nota nice as they should be for a 5 star hotel.
great location and very clean bar was very very expensive.staff at reception were efficient but were not very friendly.
location, great concierge Unfriendly receptio (did not honour a promise to secure a king size bed the following day)
Friendly hotel, clean and comfortable. Excellent location.
friendly staff It's not really a hotel for a leisure break, it's more of an efficient, business-like operation.
location is great, fantastic breakfast room decor, lifts too small
The location eight next to the train station When we arrived after an overnight flight, feeling very tired, the hotel computer was down and we had to wait for a coup[e of hours in the lobby for it to be fixed. The hotel should have made some sort of small gesture to compensate us for this. Also the breakfast included thawed frozen fruit which had turned rancid one day. The next hotel in Bergen had FRESH fruit. like melon, cantaloupe and kiwi. was was cut up and delicious.
Staff was awesome. The towel I used in the AM looked like someone had previosly used it for toilet paper. Grossed me out. Not something you'd expect at a higher $ hotel.
staff very good, graeat views from 17th floor menus in alberto k with only 5 or 7 course meal. no choice
Great location across from Tivoli and train station, near main walking street.
The location is almost perfect and the stuff are really friendly. The breakfest could be more optional but that's fine.If you go to Copenhagen ,you can freely choose Plaza and ask for the room with Tivoli view.
Warm and cosy athmosphere in the building, helpful staff and good breakfast. Noise from constructions outside. Shower over bathtub could be better.
IT WAS A VERY GOOD PRICE AND LOVED THAT IT WAS WALKING DISTANCE TO TIVOLI, THE TRAIN STATION AND HOP ON HOP OFF BUS. STAFF WAS VERY HELPFUL. LOVED THAT THE BUILDING IS OLD BUT VERY WELL KEPT UP. IT RAINED THE FIRST DAY OF OUR STAY ! :-)
service, location room very small
Very comfortable Hotel, selected primarily for its central location and proximity (and ease of access) to the Main Railway station and Tivoli Gardens. There was a lot of construction work in the immediate vicinity of the hotel resulting in some noise and disruption.
a wonderful hotel, close to everything, a great experience
location rooms needs to be renovated asap.price compared to quality is very high.
Location is close to the central station
Staff was great, breakfast was amazing, and the hotel was in the perfect location. Good value in central Copenhagen.
Location Not really
Spacy room Cold room. heating didnt work.
Nice room complete with all amenities and was available for an early am checkin. Nice breakfast with lots of choices. For such a nice expensive hotel, there was no air conditioning in the room. Opening the window helped some but then the traffic noise was unbearable. A call to reception at 3 am to ask for a fan was futile - all fans had been given out.
Nice hotel, with quite nice atmosphere and quiet pleasant staff. Beutiful swimming pool and sauna. Nice overwiev to the city. Very good access to airport by bus 5A. Not many equipment on the room - only 3 shampoons and one soap. No other equipment like comb, brush etc. The hotel is not right at the centre of the city, you have to walk for a while to the nearest metro station.
Cannot control room temperature. For price paid, I'd expect the courtesy of being able to decide for myself what my room temperature should be. They offered me a little table top fan and Said sorry. Or, "Open your window..." except there is so much road noise that I couldn't sleep with this option. Very dissapointed with this hotel. P
Only the view, really, although the window was a bit pocky. The lady at the front desk was very helpful. The gym/swimming pool area was very disorganized. The attendant was on the phone and was not giving us the right information so we had to keep coming in and out of the changing rooms because he forgot to give us the right keycard, then the towels ...
Location is pretty close to the center, nice lobby and some rooms nicely prepared Some rooms with small beds and poor, cheap interior
The hotel is about 1 km from the city center. There is a Metro station 5 min away. Considering the other options in the area, I think it has a fair price/quality ratio. The furniture is old, so is the TV, and all the rooms with a view to the river/city center have twin beds (at least that's what they told us) so if you want a double-bed room you'll have to settle with an ugly view (towards a gas station and a no man's land). Since the breakfast is so expensive, you can grab a coffee and croissants from the petrol station nearby.
I did like the location of the Hotel I think the shower of my room could be improved. It was not working as it should: water was wether too cold or too hot.
Courteous staff. Great fitness center. Poor checkout process that took 20 minutes waiting in line. I noticed the express checkout sign poorly placed and was not aware of it upon arrival. No notice of express checkout in the room. Very annoying since I was in a rush. Fitness center couldhave been open earlier in the morning (i.e 5:30 or 6am).
The view from he room (20th floor) is expectacular. I would have liket to have a watar boiler and coffe in my room. We had problems wih the temperature in he conference room, it was very hot, but hey gave us a lot of water and we managed.
I chose the hotel simply because it was the hotel where the conference I was attending was organised. There is nothing of the hotel that stayed as a good reason to go back. As a matter of fact, I will be in Copenhagen again shortly and I will surely not chose this hotel, or any other SAS Radisson. I am particularly disappointed from the hotel. Firstly I had to change room on arrival as the bathroom was not properly cleaned. I had to change room again, as the one I was given was facing the highway and was very noisy, at the third attempt I finally entered a decent room. Rooms are small, in need of refurbishment, and very badly furnished. The hotel is very expensive, most of the personnel (although not everyone) was unfriendly and inattentive.
The staff were impeccable, I was treated extremely well. The selection of eatery's on the premises was fantastic - I didn't need to leave the hotel at all!
Quite and stylish. Too far from the city, and problems getting to Congress at Bell Center
Excellent view. Very nice room and bathroom. Very modern design. Location is a distance from restaurants but is close to a train station.
the air conditioning was not working at all, the hotel was hot and humid and to sleep you had to have the windows open but the road noise was appaling, thooughly uncomfortable night.
The long hours for the gym access were appreciated as I was working long hours. It was a little strange to have the sauna in the gym rather than appended to the changing rooms. Also, the breakfast was brilliant! The rooms could have been bigger, as I stayed for 2 weeks and it felt a little cramped at times.
The waterfront is beautiful and very new. The location is not close to anything. Additionally the beds were too soft and bouncy.
We were late back on the Saturday night and the restaurant was due to close but they served a starving group of us a main course which was delightful.
The staff were not just professional but incredibly nice. I would stay here again without a 2nd thought. Christian at the front desk was incredibly helpful not just during check-in but also when guiding us about sightseeing. The room design is absolutely lovely. It is a pleasure to walk into a hotel with such thoughtful design. Breakfast was an excellent spread too. Nothing that I felt was missing. There were some minor issues with the room - previous occupant threw stuff down the drain that clogged the sink. I feel cleaning staff should have notified maintenance since it was a significant clog but the staff were incredibly responsive when I reported it. One thing that I didn't care for was the half length glass protection in the shower. I found it took too much effort to not splash water outside the tub.
The rooms were clean. I loved the modern feel of The Island and the view was beautiful. Far from the city center but it was close to the train so that made up for it.
Hotel was modern, clean and overall it was a nice stay. Quality of the free breakfast was better than most. The hotel is close to the hop-on hop-off boat and bus stop, so if you buy the 48 hour sight seeing tour you can hop on the boat that takes you to several stops around the city... This almost makes up for the hotels fairly poor location... Location is on the outskirts of the city so it's about a 15-20 minute walk into the city... We had a problem with our room keys where they didn't work and we had to get new keys at the front desk... This happened twice... and the second time was after breakfast on the day we were checking out... I had to wait about 10 minutes in a line at the front desk to get new keys...
Comfortable rooms,nice design,next to a shopping mall and a train station.
Very near to the Central Station. Breakfast was good with price in mind. Receptionist was friendly. Old and narrow space.
ample breakfast buffet,but lousy coffe. dobbel bed too soft, type hammock feeling.
location Room 331 had a foul smell coming from the bathroom.
convenient location carpet had been torn out of hallway on the entire floor that I was on giving a somewhat bombed out feel to the place
Just a block from the train station, comfortable beds, good continental breakfast. Room was pretty small and Spartan, no suitcase stands or toiletries, very few power outlets especially near beds. No air conditioning and heater did not work. Midweek price was way too high--I wouldn't pay more than $200 out the door...
The staff was helpful and I liked my room. We came in the middle of the renovation of the lobby, and it was a little inconvenient, but as I said, the staff was very helpful. I had to be in a wheelchair, and the elevators were small. Otherwise... all went well.
close to station no water in the room
room was comfortable and had good selection for breakfast. didn't like not having trea and coffee making facilities in room
Located in the "cheap hotel district" this is exactly what we were hoping for from our stay! Terrific location (next door to the main train station), clean hotel, nice staff with easy check-in/check-out process, and a breakfast buffet that gives you a little taste of what the food will be like! Enjoyed our stay! Rooms are small which we knew. Also, buffet does get crowded as others have mentioned but would recommend for a fine spread of bread, meat, eggs, and some fruit! Would also recommend bringing your own soap/shampoo.
Great location. Close to central station. Great service from the front desk. Good breakfast. Some rooms require to take few steps of stairs with no ramp. Not good with big luggage (or elderly).
Staff was great in every way that a professional and friendly staff should be. No real dislikes, just meager breakfast buffet and somewhat small room.
Star hotel is great for family, location is very good and the breakfast is good also
Nearness to train station and city center. Nice room with a comfortable bed. Wireless internet, hair dryer, etc. Swedish tv channels ;-) The breakfast buffé - the coffee was hardly drinkable, and there was no plain youghurt to go with the müsli. Theres were no bottled water to buy in the room. A water boiler and some instant coffea/teabags would have been nice too.
excellent location, near many points of interest, bus lines and train.
room was small and close to hallway entrance so a bit noisy.
The situation, well located in the heart of Copenhaghen The room i get is very small, with old basic furniture, uncofortable bed. The roos is very basic, no coffe or tea maker....I can`t considere the hotel a 4* one. it is less than 3*.
Near to city center
The location is excellent - few steps from City Hall, in Latin district, near Univercity library(very nice place). Good breakfast - in continental style, but food was very nice ( especially various sorts of cheese and fresh orange juice) The bathrooom was not comfortable - very little room, instead of normal shower pallet - plastic curtain and hole in floor.
location Booked well in advance and requested a room away from the street, preferably at the back or facing the court yard. But, was given a room right by the street. The receptionist explaination was there was no room available as requested, just wonder how much in advance notice before is requiered.
This is a very comfortable town in a great location within Copenhagen. I would definitely use stay there again when I am in the city.
That I was there only one night. Lack of doors that locked.
Beautiful rough hewn, 12" x 12" beams throughout; multiple skylights with custom coverings; easy access to taxis. See above
Great location in Copenhagen. Close to shops, restaurants and other sites. Clean and historic style hotel. Plentiful buffet breakfast.
The location was good. Mold in the bathroom, tiny windows, dungeon like feel walking to the rooms. Musty smell, overall dirty. I would never recommend this hotel to anyone.
We really liked the location in proximity to restaurants and sightseeing. Also the decor/look and feel was nice with the brick walls and old beams. Very comfortable and spacious compared to other Copenhagen properties. The staff was just okay.
This is an iconic hotel on water in the very center of the city. Ofelia Plads is right next to the hotel (with tango on weekend nights in the summer). The breakfast buffet is one of the best I have seen (but it can get crowded if you go there at a wrong time). The rooms with windows facing the street, as opposed to water, are less nice and noisier.
The location of the hotel is very safe (near foreign embassies and the royal palace), on the waterfront facing the opera house, and close to wonderful restaurants. The buffet breakfast is great. The structure of the building was built in 1600 or 1700's as huge warehouse, The some large vertical beams are, unfortunately, in the middle of the guest rooms. The hallways feature long rows of brick arches. Have stayed in this hotel 4 times. Would be happy to stay there again despite somewhat high prices. The equipment stored between the hallway arches somewhat detracts from the ambience.
The location was excellent, near canals and cafes and the concierge staff was very helpful. My room had beams that kept me from easily getting out of bed, and I hit my head badly on one just sitting down in the chair. My phone had been turned off by the prior occupant, and so I missed my wakeup call. The maids should have looked for that and restored service so that didn't happen.
The architecture is a great mix of old world and contemporary. The wood ceiling and support beams in the guest rooms and the brick arches down the center of the hallways make this a one of a kind location. Not a lot of dining options. The brunch buffet was a bit pricey.
Easy to find your way back to. Not far from food and shops. A neat place to stay, wish we had the time to stay longer. Corner of the bed sticking out where you bump your shin and trip as you pass through the room. A bit narrow between furniture and bed.
cool hotel in good location with friendly and efficient front desk staff. Close to great shopping and good sites. Easy to get to from public transit. The hallways to the rooms sort of ruin the "luxury" impression of the hotel. The thick walls of the original structure run right through them, so they're difficult to navigate and closed in. I think some people would like the mystique of it, so depends on your view of that sort of thing.
the room and the wiew no
The hotel provides a very good location to Tivoli Gardens and Train Station
Service in bar/restaurant The late check-in
The helpfulness of the staff could not be faulted and the choice of food for breakfast excellent.
The beds were extremely comfortable and the view from our room was lovely. We were upgraded from a city view to water ciew room. The reception staff took too long to answer the phone. Perhaps more staff are required?
Que to check out / que to hold baggage - lots of waiting
Cleanliness and Location. Within walking distance of City. Our Room wasnt automatically cleaned.
Very comfortable beds. The executive lounge was good value. The location is good enough but it's a bit of a walk to the absolute city center.
First time ever a hotel charges a guest for an empty plate.. 76 Dk.. unprecedented! Buying a plate and cutlery would have much cheaper. It's cheap for a hotel under this marriottt flag to be as cheap.
The rooms were a good size for scandinavia, and there was a very good view. Although a 5 star hotel there was a general small mindedness and lack of orgnasation; very expensive wifi, very expensive breakfast and be careful when to go there as we just avoided very long queues. I arrived early and did not need to be told that normal checkin was at 16:00, when I did come back after 16:00 nothing had been done i.e. had to complete checkin, bags not already in room etc
comfort Too long time tjekking out
I know other reviews criticize the internet. I always had a great internet connection; no troubles at all. But my sister had trouble keeping FaceTime going. She said it uses internet, but we don't know if it was that or just poor reception. Other reviews criticize the train noise. I was on the courtyard side (no beautiful city views) which is not the greatest to look at the back of an office building. But we got absolutely no noise. It was quiet as a deserted town. So if noise bothers you, get a courtyard room. No vibrations from the trains either. Clerks were always friendly, helpful, and even on the enthusiastic side. Someone criticized the elevators. They were old fashioned, but it's a major over-haul to put in bigger ones. I thought they were cute. The location was great. You could walk to all the sites in the center and west of the city center. It's a longer walk to the north and east sides, but the bus system is fine. It was hot that summer and the hotel doesn't have air conditioning, but most hotels in a 3 star class do not, so I wasn't expecting it. But they provided a fan for every room and that was really nice, so we were fine. I didn't pay for the breakfast. I looked it over one morning and it was typical 3 star class breakfast: a few varieties of breads and pastries, sausage and eggs, a couple cereals, some fruit. The scrambled eggs looked they had been powdered, rather than fresh. But Copenhagen, (and the Danes in general,) is not a big breakfast city. I suggest you get it, as restaurants that open before 10-11 a.m. are hard to find. It's main drawback was cost. We stayed in Copenhagen at the last minute and everything was booked up. The Mercur was the best of what was left. So I felt I paid more than I expected for a 3 star hotel in mid September, but Copenhagen is a really expensive city, so I can't say that for sure.
The breakfast menu needs improvement.
All ok!! Also free wifi
Service was very good about bathroom and room, clean and comfortable room. Not so mmany chanels at the tv.
Very noisy on the street/rail, we couldn't sleep with the window open.
Nice staff and good breakfast Poorly furnitured
Staff friendly, hotel price good. Very central. Breakfast was fair. Booked a triple room, bed was not in the room when we arrived at 11h30pm had to wait 20mins for the reception to bring the bed. Room had a odd smell.
I liked the high standard of the design, which was not luxurious but of a very good taste. My bedroom was clean and had very good proportions, not too small for one person. The breakfast was excellent. And I loved the view from the room with the balcon at 6th floor.
Location and good value for money.Great breakfast. No
Good comfortable clean rooms, free wi-fi was good, great breakfast included, great staff. When we first opened the door to our room there was a strange smell by the door.
It vas very good, price OK and staing midle of the center.
Excellent area; near city centre. Good size room. Nice breakfast. Very dated. Hairdryer faulty. Shower faulty. My room backed straight on to a washing up room, so v. noisy. No air conditioning.
The easy access this hotel has to many of the sites that are to be seen in Copenhagen. This hotel is only worth it, if you wish to have easy access to everything. I would not recommend staying at this hotel if individuals wish to have a nice hotel experience. My wife and I realized it was not worth staying at this hotel. We did not like that the rooms were way too small. The rooms portrayed online and through the websites make the rooms appear bigger than they are. It was hard for my wife and I to move around and we only had backpacks with us. The bathroom was another story and we hated it. The bathroom floor is literally one floor where you stand on which you shower, go bathroom, and use the mirror. The toilet holder was barely holding onto the wall and fell off a couple times and the towel holders were in the same condition.
Central position Breakfast service was 'average'
Service, location, room as such No aircondition!!!
Large television in the room and the bathroom was clean. The breakfast has everything you could need. The room is small for how much we paid.
The room was clean. I use the wake-up call facility in the morning. On the two days, the wake-up calls were required as I would have continued to sleep !. The breakfast was fine. On this occasion, my wife did not accompany me so I did not dine in the hotel in the evening. PLease note that I stayed in the hotel previously, it is close to the EEA building where I had my meeting and my head office ma\de the booking on the internet. From a point of energy efficiency, it may be more efficient to keep guests in one side of the hotel and to have separate heating arrangements for each floor/side of the building and thus heat teh section immediately required.
The breakfast room was understaffed when we came there about an hour before closing time
Location is great for city centre. It is just far enough away to be reasonably quiet at night as Copenhagen has many bars/nightclubs/raves, etc and can get rowdy. This is a repeat stay for me at Phoenix. be aware that "Superior room" in Europe is not same as expectations in North America. This would be a tight squeeze for 2 people but I knew that
Internet network was not very strong, Breakfast buffet was very weak compared to other hotel that I stay at in Copenhagen.
The location is amazingly central: 3minutes from København H (main station), The hotel is pretty cheap, Rooms are tidy and clean, Staff are mostly helpful I couldn't operate the internet connection on my laptop (no idea why as everything was ready to be used), The shower pipe was broken and therefore useless... (so I had a bath instead though!!), TV-set was great but there was no other british channel than BBC entertainment nor any French channel (though, I didn't stay much in my room)
The breakfast was included and was slightly above basic. The wifi was good. The location is very convenient to Kobenhavn Central Station, so if you have a late or early train, this is very easy to get to/from. The bed was hard. Otherwise, a nice place for one night.
Dsl access in room no
The hotel was comfortable, clean and at very good location, helping this way the tourists to discover the city.
The Location Not so good breakfast
service was as expected Only the sofa bed!! which dipped in the ;middle and was better for only one person.
location - near to the central train station The hotel is old and decrepit. No wifi - they give you just 10 centimeters long cable for only one laptop. At night pimps and prostitutes scream and fight just under your window - and noone stop them. The elevator is unbearable slow. The breakfast doesn't worth to get up for so early. The safe in our room was broken.
Good value for money,good location
The hotel is very nice inside, the staff was friendly and relatively quick to serve you. The hotel was located right in the center of the city, so far everything is a short walk. The hotel appeared clean, it was beautifully decorated with fall decor when we stood there. The rooms themselves were clean with no odors or anything like that. Overall the hotel was a good experience. The hotel rooms were nice but they were a bit small. Our room faced a brick wall so there was no view, nada. When we got to the hotel at 4pm they told us that the room wasn't ready, which was annoying. Aside from that our experience at the hotel was pleasurable.
Location. Air conditioning was inadequate.
Great location, small but very comfortable rooms, excellent breakfast. Front desk staff were a bit brusque (on previous visits, they have been very friendly).
Staff was wonderful, everybody spoke perfect English and were very helpful! Breakfast was worth the price. Would highly recommend it for location and staff! Rooms were a little smaller than we expected.
Location was premium. Central to everything. I found the staff very accommodating & friendly. There was an underlying unpleasant smell in the room. Couldn't tell what it was.
I like the location.
I had low expectation as Copenhagen hotels are expensive and you don't get much for your money. We stayed at Square for $250/night including breakfast, wifi and taxes. Room was decent size for a European hotel. Breakfast buffet selection was sufficient. Location is central. Overall, I would stay at the hotel again.
Bed and air conditioner
The breakfast :(
The hotel is close to the shopping streets and restaurants. The hotel also seems quite new, nice design, and rooms were clean and rather big. The hotel was just beside a busy street, with noise from ambulance and police all night. Windows were not sound proof, so it was difficult to get a good night sleep. Also there was a constant draft from the window so the room was constantly cold. Therefore I will never book here again.
Shopping paradise starts just in 200 meters over the square. The room, even "executive", was tiny and did not feel like 22 m2. The hotel outside looks very dirty and falls out off beautiful square ensemble. Noise outside stops only at 1:00-5:00 at night.
The location is superb. The breakfast was disappointing and we could not find a table due to too many persons were there at the same time. Nobody cared if You could find a seating and the tables were very slowly cleaned. Absolutely not satisfactory to that price.
Very friendly staff, location close to main station (10min walk) and local shops and bars. Rooms simple but clean. Bed was very comfortable.
just location of the hotel room size: I ordered two rooms in this hotel. Both of them were with same price. One of them was normal room and another too small for that amount of money. Where were no shampoo or soap in my room. I was asked to take shampoo at the reception by myself. And many other problems...
The staff was very helpful and friendly, and the hotel close to the city centre. The room was a bit worn down, but clean and working. Breakfast was not impressive at all.
Breakfast was nice and hotel staff are very friendly. When I opened the curtain I felt overlooked from next room. Bathroom was very small space.
Friendly helpful staff.
Hotel is less than 10 minutes walk from central station. Reception staff very efficient and friendly.
I loved the staff and and attention. Service is excellent. You are very accommodating. Breakfast was quite good as well. The courtyard was incredibly noisy both days, so I did not get a proper good night sleep. The heaters have to be better regulated since if u do not open the window a bit, even with heaters off, you suffocate. There should be a mini fridge in each room. This is an essential. Non negotiable.
staff friendly and helpful it stank in the room
The only convenience was it's close to the main train station. The room was very small and most of all the bathroom stunk. There really was not a seperate shower so, if you like showing on your toilet then this may be the hotel for you.
Silent.Good atmosphere. Lack of hooks in the bathroom
Nice boutique hotel. Good location. Clean. Simple breakfast. Friendly staff. Walls a bit thin. Can easily hear neighbors and people in the halls.
The hotel is perfect, it is very boutique in a great location, the staff is very wonderful! The included breakfast is yummy as well. The walls are a bit thin but it never got too loud, just the occasional loud door shutting and so on was a bit off-putting at times.
Room546 was great. Huge space and huge bathroom. Windows looking out to clock tower. Service was very good. It was slightly expensive but for weekend birthday celebration it was great.
buisness and plessure no
Very convenient and the staff was wonderful
Polite staff. Poor equipment and expensive everything.
Central location close to pedestrian area in city center. Quiet room (5th floor, not towards road) with good noise isolation within building. Wanna-be design (awkward mixture of cheap parquet and modern dark brown furniture). Small room. No water bottles offered. Room wasn't cleaned after being out 9:00-14:00.
Easy walking to all sites, located on the pedestrian area... The Stroget, close to the metro too. Wonderful coffee shops all around, and a running sushi place too.
location I did book a meeting room, + coffie, water and soft drinks,by tel.con. to your confference/even dept. and gave my name and reservation number at your hotel. And asked for a confirmaton by email. I received no email and t the point of need, this meeting room reservation was not in your books.
Its location in the city center.Good breakfast Although the booking was for 2 nights, we were expected for only one night and so we were obliged to wait at the desk. Taking into account the price/night of the room : wardrobe too much small and closed by a curtain! Bathroom size not in adequation with the room size; no shower protection. 90's vintageTV-set ; poor number of TV-channels. In conclusion, very poor value for money.
Great central location. Sexy Building. Great Restaurant and bar. Comfortable beds, duvets very soft. Well stocked mini bar. Room a bit tired. Wardrobe space tiny. Bathroom had mould stuck in silicone around bath, and plug was closed with dirty water sitting in basin. Bathroom amenities not what they were four years ago. Ren products have been replaced with something cheaper and less desirable.
the location and comfort for that level of price I would expect a better level of acoustical insulation
Their obvious policy to keep their guest satisfied no matter what. Their staff was excellent and polite. They fully met my demands and solved the issues I was not happy with. We ended up in a better room thanks to the hospitality manager Mr. Henrik Carlsson. I was very happy with how he solved my complaints! The staff totally met my ideas of people who work at a 5 star hotel. Even the room service was always punctual. Then the mattresses were very good and their balkony excellent! The room I got in the beginning was not clean. Then there was very little space to hang up your clothes and only 1 chair to sit comfortably in a medium room which should suit 2 persons well. The medium room was actually much smaller than I had expected or was at least not comfortable to go around in. Then there was only space for one suitcase in storage space and the other suitcase just had to stand on the middle of the floor. They emphasize design but then you could hardly wash your hands in the bathroom sink because the faucet was too short. But these complaints are small in comparison of how welcome you felt at the hotel.
Good value for the money and good location for my use. No.
Good location, close to Nyhavn and the main shopping area. Friendly staff, ok breakfast. Strange smell in my room, either from renovation or from pesticide... Tiny TV-set.
Staff was fairly attentive but somewhat inflexible. Room carpet seemed dusty, rooms are quite small, cannot control heat so it got a bit cold, nearly unusable wifi in the room.
Location Breakfast buffet Too close between windows of rooms for rooms with inside view to atrium.
The proximity to the city and key locations is an important criteria for chosing Hotel City. Size of the rooms was too small and did not reflect what seemed to be the size in the pictures on website. Also the price of the rooms were just not value for money.
Location, literally just around the corner of Nyhavn
The hotel staff was very friendly and efficient. no.
Nothing special, it was ok. Breakfast was good. Not well insulated for the noise. Towels were hard, pillows reaaly bad.
Very nice hotel staff The double bed was uncomfortable
They serve an amazing breakfast! The staff is very friendly and eagerly helpful. My room was just fine although a better reading light would have been useful. Good place to stay. Some complain that it's not very central, but it's about half way between the Little Mermaid and Tivoli, and very close the Nyhaven. And it's quiet. Location was great, in my opinion.
Very freindly and helpful staff- excellent breakfast and central location.
Ewerything was werry good no
I did like every thing ,because it is central and nice plase to syay in
I have known Imperial Hotel since 1965 when I stayed there for the first time with my parents but they were frequent guests at Imerial on their numerous visits to Copenhagen because of my fathers profession. Imperial has been first choice ever since for the whole family on our many visits to Denmark and we have never been disappointed on our stay with you. We sincerely hope for many trips in the future with a pleasent stay at Imperial Hotel. Because of my allergy I would have preferred wooden floors instead of carpeting in the rooms.
The staff was perfect, they changed our room in a second, perfect. We were their during winter, there is not much heating
We were very pleased with the location which was absolutely perfect, & it was beautifully clean ,warm & comfortable Liked everything
Location. Nice breakfast room. Initially the room offered was too far from the lifts and reception, like five minutes walk.
The room was very comfortable and clean, staff not particularly friendly. We booked a package with champagne on arrival we were not given champagne it was sparkling wine. I myself are not keen on lifts and stairs were not always accessible because of door locked. Room keys only worked to let you in I was very concerned what would happen if a fire occured.
Very nice room if small - good service and plenty of facilities The breakfast was a bit of a shambles and not the nicest I have had
Air conditioning did not work, Heated floor in bathroom could not be turned off, very noisy with windows open,
Good location, close to railway stations and Tivoli. Reasonably clean and modern. Free wi-fi. Close to a couple of supermarkets. Good public transportation options (bus and rail) nearby. Free breakfast. Helpful and friendly staff. No fridge in the room. As such couldn't buy stuffs from local supermarkets to enjoy later. Shower door was lousy, only covers about 1/3 of the area, resulting in bathroom floor to be wet. Not enough elevators, especially since they all are small in size (can only accommodate 6 persons at a time).
No mattress , was a pad instead. No air conditioning. 12 tv stations Was like a motel not a hotel. Doors slamming all night. Bathroom shower not very clean. Never stay again especially at what we paid.
The room was very smartly furnished. The bed was very confortable. The room was smaller than I expected. The A/C was non-functioning while I was there, but they were working on fixing it. I opened the window, but had to close it at night due to traffic noise.
I loved the location, which is perfect for many good restaurants and bars along with the extensive luxury shopping theat CPH has to offer. My original superior single room was far from superior. Couldn't swing a cat in the room and the wet room, not bathroom or shower room, was really tired. Fortunately the extremely helpful staff were able to transfer me to a better, larger room. Overall I think the whole hotel needs a seriousl amount of money spent on updating the rooms.
Location / Reception area The rooms were small, no A/C and very hot, the bathroom was incredibly small, there are much nicer better value hotels in Copenhagen.
The location and atmosphere are great. The bar area is a bit uninviting, as is the breakfast room, both in the basement. The lounge area is OK but nothing special.
The building was interesting.
The central place with a nice wiew That the breakfast not was included in the roomprice
Very good place Many time stay in the hotel
The location and the athomsfear, the old wherhouse style. There was no gymn and sauna.
comfort location and atmosphere nothing
Friendly staff, good location very small room with basic bathroom
Location. Bathroom too small and no place for the shower.
This was brilliant, the staff were fabulous, we really enjoyed our stay.