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We were given a corner room on the top floor. It had all the amenities you could ask for. Luxurious but reasonably priced and right in the heart of the city. Parking was a little odd. You had to park a block away and then when we went to leave, the $1 we were told we would pay was only good until 5:30 am..must've missed the fine print somewhere. So it cost a few more dollars to get out of the lot, mostly just inconvenient.
Clean, attractive Expensive with no real extras except WiFi. Parking was in a sketchy garage a block away for $1 or $18 valet. No coffee in the lobby and the coffee maker in our room was broken. No complimentary breakfast. For this price you can get a lot more elsewhere and in a safer location.
I loved the bathroom. Very clean place with friendly staff. The large lobby was a great place to hang out and enjoy a drink. Pillows were not very comfortable and the thermostat didn't cool the room down.
The bed was amazingly comfortable. There was no refrigerator in our room.
Everything was wonderful.The room was charming and so was the hotel itself in general.Folks in Colorado Springs have it good,the hotel has a beautiful views and really cozy beds,friendly staff and great food & drinks.Wonderful in every way. We fell in love with the giant windows too. Can't wait to go back.The parking situation is no big deal it's less than a block away and a dollar after 4pm then it's just a dollar or two extra if you leave after 9:00am.If you don't like that then you should pony up for valet it's very inexpensive if you campers it to places in the French Quarter or something like that.
Nothing The room we reserved and paid for was not ready when we got there and we didn't check in until about 4:30. Check in time was 3 pm, so they had plenty of time to get our room ready. They told us it would be another hour before the room would be ready. We had Valentines's dinner plans and needed to get ready so they offered us a different room and offered us a discount. The first room they put us in was literally right across from the elevator and was probably the smallest room I have ever seen. I went back down and they gave us a different room, further away from the elevator but not the corner room we paid for and front desk advised we would be compensated for the difference in rate. The next morning we went to go check out and asked for a receipt showing the difference in room rate and they had no knowledge of that happening and that they couldn't give us a receipt. They said because we booked through someone else instead of them, there was nothing they could do. They basically told us we were out of luck. I don't really care how I book the room, the service and expectation should be the same, especially from a four or five star hotel. We will never stay there again or recommend to anyone.
Facility needs to be updated.
Good location, friendly staff. Lot of history. 17 bucks a day to park, and they don't comp.
The process of checking in and out was very easy. The rooms were clean and orderly. The front desk staff members were fantastic! I couldn't find a laundry room, some of the staff workers in the restaurant were too vocal about their displeasure with what was going on while at work.
Service from staff was great. Facility needs a light reno or at least a more dedicated manager. The paint was peeling in the bathroom, caulking around the tub was discolored, the closet doors where heavy (think bulletproof) steel (why?), the lamp shades next to the bed where stained with countless dirty fingers (also missing a screw so the shade would just fall off if rattled to much) and the floors need to be shampoo'd. Look I understand this hotel's style is antique, but maintenance on old time-y looks goes a long way and whoever manages it for this particular hotel is dropping the ball. Service was great, but the prices where not. With the cost of the night, valet and breakfast the total bill for a single night will run you $200. Just not worth it for the small unkept rooms and overpriced amenities that should, honestly today, be included. I travel the the springs often and as much as I enjoy the ambiance and location of this hotel, I wont be wasting money here again.
Location The cost. To much for to little.
Room wasn't ready, bathtub was chipped and peeling. Holes in wash rags and towels. You have to pay for parking.
Staff at the front desk welcoming, easy access to the city, comfortable beds and clean rooms. Check in time was too late, asked for earlier checkin, moved to a room with city view instead of mountain view, still billed the same. Coffee maker could not be plugged in from where it was in our room, took some toying with it to figure it out, then it over flowed one of our two cups.
Lynn was so welcoming and accommodating and you can tell she really loves her job. She upgraded our room upon arrival and made sure we were comfortable, had parking and knew the security codes so we could come and go as we pleased. The upgraded room was fantastic! It had a jetted tub, super comfortable bed, and a parlor with a fireplace and balcony! Breakfast served in the morning was home made and delicious. She even shared her french toast recipe with me :-) The location is safe and convenient, we walked just a few blocks to a downtown area with shopping, bars and restaurants and experienced no problems. When in the area, I will definitely stay here again.
Roomy and clean. Swimming pool is close. Parking space narrow.
Nothing Felt unsafe as going to our room we smelled drugs, the bathroom wasn't very clean and found a dead spider in bedding. We didn't have breakfast because it was only dry cereal. Probably will not be staying there again.
Nothing. I felt very unsafe and unwelcomed in the hotel. Other guests were lingering while I attempted to get into my room, which I was unable to enter after my key failed 3 different times. I immediately left and did not stay at the hotel.
I didn't like anything about this place. It looked disgusting. I felt like if I stayed here I'd catch an infection or get bed bugs
This guest did not leave comments about this hotel.
Very clean and easy access to necessary needs. Need more parking space.
more than anything, polite and courteous staff. location access was good as well. overall a quite and comfortable stay. thank you. no
It was easy to check in and thete was no harassment from any one The location wasn't the greatest and ot could have been cleaner
Yes I had to walk downstairs, outside clear to another building to get ice
It's affordability compared to many others in the area and it's location. The fairly low quality plumbing.
Location, breakfast, No weekly rates
Lack of refund