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It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
Excellent health facility, very comfortable, and great location. No
the personal touch none
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
I loved the location and the cocktail bar. The staff were very friendly and helpful. Some were quite funny. We got a great price for a great hotel, but I'd happily pay more (if I had to) to stay there again. I didn't get to use the spa facilities as there was no information in the room as to where it was or what facilities it had. I didn't see any room service info until the last day - a shame as I would definitely have had my breakfast in bed - expensive though at £30 a pop. They need to include an obvious "cheat sheet" that's visible to see as to services the hotel offers. All they had was a book showing the international locations of other Dorint hotels.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
The hospitality of the stuff was outstanding. No
Good location, good service
The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat. The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.
All the lobby staff were helpful and pleasant.
professionnel and friendly staff. very good asiatique restaurant
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
Everything was perfect
great central location
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
over all very good
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
good service,city info,great location
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
Very good buffet breakfast
wonderful location and very nice staff not enough pillows.
No complains. Very good breakfast included.
convenience in location, simple but comfortable room representing reasonable value for money, pleasant attentive staff. cooked breakfasts rather poor, not warm enough and poor quality.
Large, clean room suitable for the family. Excellent breakfast. Good location. Was advertised as having a bar but didn't actually have one. This was important to us as we had children with us and would have liked a drink in the evening.
Decent location and the room was pretty standard. Wifi was really spotty. No AC and it tended to heat up during the afternoon which made the room pretty stuffy at night.
Distance from Hbf
location more english channels on TV
Location - for music lovers close to the Kolner Philharmonie. Close to cathedral and station. No - I really liked it.
Nice location and very friendly staff, good breakfast My room and bathroom were very, very small (I had single room)
Very convenient: friendly staff: clean: excellent value. No.
Breakfast is very tasty and location is very convenience.
the noise of the street
It was close to the Dome and other famous places. The room was a bit too small.
Location was excellent, in the middle of the old town, only a short walk from the town hall, all of the museums, the Cathedral, tourist information office, docks for boat trips on KB. In need of referbishment, uncomfortable bed. This didn't bother me, but there is a lot of noise until quite late on the weekends from the local nightlife.
great location hotel staff excellent would stay their again any time in cologne
convenient position, good breakfast, kind staff
The cleaning of room excellent each day, new sheets etc Room dull, and in need of a overhaul, including all carpets, heater broken in bathroom, no tea/coffee facilities, and had to ask for iron, hairdryer. Staff cold and slightly rude
The hotel located in the center of Cologne and there was very quite in the room! Everything was good
Staff was nice and helpful. In the pre-reservation stage it's written that the amount is refundable. When we made the reservation, it was written that only 80% are refundable, which is not correct!!! All this should be stated in the pre- booking period.
Very professional, kind, and English speaking staff at front desk. My reservation information was pre-printed and immediatey available to front desk, all they had to do was present it to me for signature. Room was ready and clean, I did not have to wait for it. Breakfast was excellent and attendant was professional and English speaking. Coffee was very good. Bathroom was modern, super-clean, and adequately equipped. Marginal ventilation in room, apparently room does not have air conditioning and therefore I would not stay here during the late spring, summer, or early autumn.
the location breakfast was good the price is a bit much
Keine Klimaanlage im ganzen Hotel - Restaurant war sehr warm
It wasa calm,modern hotel The pool of the hotel was not good at all.Cold temprature and sour water made it a bad experience!
location and service the breakfast buffet could be improved
It was atrium and roof made of glas. Nice elevators. Wonderful view from the window. Hotel restaurant in evening time. We were waiting waiter more then 25 minutes . Then we leaved it.
The general feeling of the hotel trying to find places to eat as clearly sign posted
Location and atmosphere Smoking everywhere!
We had booked two single rooms but were upgraded to a suite on arrival. The location is excellent and the staff very professional. The pool area is also good.
Easy walking distance to banhof and restaurants and mini-balcony off room. No coffee maker in room
that the breakfast is not included
Staff at Reception very helpful
The hospitality of the staff and the great food in Cosa Nostra.
Friendly, welcoming, helpful staff. Large, comfortable room with good view of river. Quiet. Convenient for attractions and transport. Clean. Good restaurant serving all day until late. Would happily stay again.
I can't imagine a better located hotel. And the staff was really friendly. The bathroom was a bit small. Not a big deal, dough.
the location overlooking the Rhine was excellent, as was the proximity of the restaurants and sights. It was a little difficult to find from the train station
Sizable, clean room with a view of the river and park area. Friendly staff. Free wifi in the room. Good breakfast (for 10 €). Conveniently located near the train station.
central position in city breakfast could be improved: eggs as hard as concrete and too hot to handle; coffee poured upon arrival as if to be drunk together with fruit juice etc. Tasteless cheese.
The location is perfect! the Dom is just 2 minutes away, the metro station is also near the hotel. There are good restaurants near the hotel.
Great hospitality, nice and professional staff. Excellent position in the heart of the city and beautiful rooms. Full grades!
Location was great, room was huge. No AC
Excellent service, friendly staff, good price, great location ensuite bathroom too small, noise from outside
Very clean & comfortable. Friendly and helpful staff. Good location. Some noise from neighbouring bars on Saturday night.
Hotel staff were very helpful.
Location Business room is very small
The kindeness of the staff. I really appreciate their help. I certainly recommand this hotel to everyone the check in was planned for 2.00 and we had our room at 4.00
Excellent location, right in the centre of things. Close to the shopping and historic district. We had booked a double room and were given a tiny twin room. When we went back to the reception about this, they gave us a suite! I'm not sure we'd always get a suite.
Both the standard of the hotel and its central location were absolutely excellent, especially during the start of Karnival.
location, breakfast furniture needs maintenance or replacement (wardrobe)
We loved the location of the hotel and the room itself was excellent! The large tub in the bathroom was really relaxing after a long day of driving.
very close to the shopping area in the city centre; easy to find and easy parking
Everything, especially personnel, who helped us with a car parking, search for a cafe with working kitchen (it was very late) and taxi
location and service excellent. Comfortable rooms. I would stay here again, Great Value