Overview

Sheraton Grand Chicago

301 East North Water Street, Chicago, IL 60611, United States
+1 312 464 1000

฿ 5,297+

Overall guest ratings

8.5/10 Excellent
Based on 3,465 reviews

Review highlights

  • 9.1
  • 8.5
  • 6.5
  • 6.4

Good to know

  • Comfortable beds
  • Friendly service
  • Great view
  • Wonderful sightseeing

Nearby

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    About

    Located in the heart of downtown Chicago, the Sheraton Grand Chicago is conveniently situated on the Chicago River, within walking distance of Navy Pier, Millennium Park, the Loop business district, Magnificent Mile, and other local favorites. Among the hotel’s five distinctive restaurants and bars is Shula’s Steak House. The Sheraton Fitness center features a pool, a sauna, and a sundeck that overlooks the Chicago River. State-of-the-art event space includes Chicago’s largest hotel ballroom. Each of our 1,218 guest rooms and suites features a view of the Chicago River, lake, or city skyline and the plush Sheraton Signature Sleep Experience. The Sheraton Club Level offers additional amenities, plus food and drink options in a bi-level private lounge.

    More hotel details about Sheraton Grand Chicago

    Sheraton Grand Chicago Prices:

    ฿ 154 - ฿ 420 (Based on average prices for a Standard Room)

    Sheraton Grand Chicago Rooms:

    1,209 rooms

    Other names used to reference this hotel:

    • Sheraton Grand Chicago ORD
    • Sheraton Grand Chicago Hotel
    • Sheraton Grand Chicago Hotel ORD
    • Sheraton Grand Chicago Hotel CHI
    • Sheraton Grand Chicago Hotel Chicago (CHI)
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    Starwood Hotels

    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Terrace/Patio
    • Internet
    • Wi-Fi
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    Reviews

    Guest reviews of Sheraton Grand Chicago

    Overall rating

    8.5 Excellent
    Based on 3,465 reviews
    • 9.1 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      8.8 "88% liked the proximity to shopping."
      9.6 "96% enjoyed the restaurants & bars nearby."
      9.4 "Easily accessible by car, said 94%."
      7.9 "City centre within easy reach, said 79%."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      8.6 "86% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
      8.8 "Management was excellent, said 88%."
    • 7.1 "Good pool."
    • 7.0 "Nice rooms."
      6.3 "Only 63% said rooms were clean enough."
      5.6 "Only 56% said rooms were big enough."
      5.0 "50% thought the kitchenette was ok."
      6.4 "For only 64%, the tv was ok."
      5.3 "Only 53% thought the shower was ok."
    • 6.9 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 6.5 "Bar is ok."
      5.0 "Bar service was average, according to 50%."
    • 6.4 "Vibe was decent."
    • 5.5 "Food is average."
      6.2 "Only 62% were satisfied with the menu."
    • 4.5 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
      4.6 "54% thought it was overpriced."
    • 4.1 "Value below average."
      4.6 "54% thought it was overpriced."
      2.4 "The price was too high for 76%."
      0.0 "100% said beverages were too expensive."
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    Overall rating

    8.5 Excellent
    Based on 1,524 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      8.6 "86% liked the proximity to shopping."
    • 8.0 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      8.5 "85% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
    • 7.1 "Good pool."
    • 6.8 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
      5.8 "Only 58% said rooms were big enough."
      5.0 "50% thought the kitchenette was ok."
      5.1 "Only 51% thought the shower was ok."
    • 6.7 "Vibe was decent."
    • 6.6 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 6.1 "Bar is ok."
    • 5.0 "Breakfast is mediocre."
    • 4.4 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
      4.5 "55% thought it was overpriced."
    • 3.8 "Value below average."
      4.5 "55% thought it was overpriced."
      2.9 "The price was too high for 71%."
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    Overall rating

    8.4 Excellent
    Based on 1,455 reviews
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      9.8 "98% said the concierge service was amazing."
      8.5 "85% thought the service was very professional."
    • 8.5 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
      8.7 "87% liked the proximity to shopping."
    • 7.3 "Good pool."
    • 6.5 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 6.3 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
      5.1 "Only 51% said rooms were big enough."
      6.3 "For only 63%, the tv was ok."
    • 6.2 "Vibe was decent."
    • 5.3 "Food is average."
      6.0 "Only 60% were satisfied with the menu."
    • 5.2 "Breakfast is mediocre."
      5.9 "Breakfast prices were ok, according to 59%."
    • 4.3 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
      4.4 "56% thought it was overpriced."
    • 4.1 "Value below average."
      4.4 "56% thought it was overpriced."
      2.5 "The price was too high for 75%."
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    Overall rating

    8.6 Excellent
    Based on 173 reviews
    • 8.9 "Location is great."
    • 8.4 "Great service."
    • 7.3 "Good cleanliness."
    • 7.1 "Nice rooms."
      9.7 "97% thought the view was good."
      8.4 "84% said the beds were comfortable."
    • 6.4 "Vibe was decent."
    • 5.9 "Food is average."
    • 3.7 "Value below average."
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    Overall rating

    8.2 Excellent
    Based on 311 reviews
    • 8.7 "Location is great."
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 6.7 "Average comfort."
      5.7 "Only 57% said rooms were big enough."
    • 6.1 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.8 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
      5.7 "Only 57% said rooms were big enough."
    • 5.7 "Vibe was decent."
    • 5.1 "Breakfast is mediocre."
    • 5.1 "Food is average."
    • 4.5 "Internet is poor."
      4.4 "56% said the wifi quality was bad."
      4.5 "55% thought it was overpriced."
    • 3.9 "Value below average."
      4.5 "55% thought it was overpriced."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Great view"
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

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    great location
    nice view
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    great location along the river
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    bed was very comfortable
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    downtown chicago
    location was great with view
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