Overview

Palmer House a Hilton Hotel

17 East Monroe Street, Chicago, IL 60603, United States
+1 312 726 7500

฿ 4,650+

Overall guest ratings

8.4/10 Excellent
Based on 7,064 reviews

Review highlights

  • 9.4
  • 8.0
  • 4.8
  • 4.8

Good to know

  • Nice building
  • Pleasant entrance area

Nearby

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    About

    Step into the lobby of Palmer House® A Hilton hotel and gaze at the famous frescoed ceiling of this landmark Chicago, Illinois hotel. This AAA four-diamond rated hotel has been hosting visitors to the Chicago Loop for over 140 years. Today, the Palmer House Hilton continues to thrive in the heart of the theatre and financial district, just steps from the Art Institute, Millennium Park and State Street shopping. A short walk away is Grant Park where summer festivals take place. Family attractions like the Chicago Children’s Museum and Navy Pier are just a quick cab ride away Enjoy comfort and elegance in your Guest room or suite at this Chicago hotel. Amenities include flat-screen TVs and wireless internet access. Elegant suites feature abundant space with comfortable seating and wet bar areas, creating an ideal setting for entertaining. On the Executive Level you can enjoy private check-in, complimentary continental breakfast, hot and cold beverages, and an honor bar with evening appetizers This Chicago hotel features 130,000 sq. ft. of function space with over 77 meeting rooms, seven ballrooms and two exhibition halls. Lockwood Restaurant and Bar, located just off the lobby, is open throughout the day serving contemporary American cuisine. Small plates and classic cocktails are served in Potters Lounge. Balance Spa features 14 treatment rooms including hydrotherapy services for the ultimate pampering. The fitness center offers over 10,000 sq. ft. of cardio and free weight equipment, an indoor pool, whirlpool, and saunas

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    Hilton

    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Laundry facilities
    • Sauna
    • Parking (surcharge)
    • Steam room
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    Based on 7,064 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      9.8 "98% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% thought it was easy to get to the train station."
      9.6 "Easily accessible by car, said 96%."
      10.0 "City centre within easy reach, said 100%."
    • 8.0 "Amenities are good."
      8.0 "80% thought the building was wonderful."
      9.1 "91% enjoyed the lobby entrance."
      9.2 "92% thought the architecture was beautiful."
      7.4 "Business facilities were excellent, according to 74%."
      7.5 "75% liked the handicap accessible facilities."
    • 7.9 "Good vibe."
      9.1 "91% enjoyed the lobby entrance."
      9.0 "90% enjoyed the friendly atmosphere."
      9.5 "95% said it was a stylish hotel."
      9.2 "92% thought the hotel was luxurious."
    • 7.7 "Good service."
      8.3 "83% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      7.5 "75% said the concierge service was amazing."
      8.9 "89% said the recreation staff was great."
      7.5 "Management was excellent, said 75%."
      7.1 "Hotel security was great, thought 71%."
    • 6.9 "Breakfast is mediocre."
      6.9 "Breakfast prices were ok, according to 69%."
    • 4.8 "Value below average."
      4.4 "56% thought it was overpriced."
      3.6 "The price was too high for 64%."
      3.1 "69% said beverages were too expensive."
    • 4.8 "Rooms are not good."
      2.9 "71% said rooms were small."
      2.3 "77% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
      0.7 "93% criticized the small bathroom."
      2.4 "For 76%, the rooms looked old."
      4.7 "53% were unhappy with the view."
      3.3 "67% found problems with the furniture."
      4.7 "53% were disappointed with the minibar."
      2.5 "75% said the bathroom was dirty."
      2.9 "71% had problems with the shower."
      2.4 "Air conditioning was criticized by 76%."
      4.6 "54% were unsatisfied with the kitchenette."
      2.1 "79% thought the tv was sub-standard."
    • 4.2 "Not very comfortable."
      2.9 "71% said rooms were small."
      3.2 "68% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
      2.4 "Air conditioning was criticized by 76%."
    • 4.1 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
      4.4 "56% thought it was overpriced."
    • 2.9 "Horrible pool."
      0.0 "Dirty pool, said 100%."
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    Overall rating

    8.3 Excellent
    Based on 3,673 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.6 "96% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
    • 7.9 "Good amenities."
      7.9 "79% thought the building was wonderful."
      9.0 "90% enjoyed the lobby entrance."
      9.2 "92% thought the architecture was beautiful."
      7.2 "Business facilities were excellent, according to 72%."
    • 7.5 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      7.6 "76% said the concierge service was amazing."
      8.7 "87% said the recreation staff was great."
    • 7.0 "Tasty food."
      8.0 "80% loved the menu selection."
    • 6.8 "Breakfast is mediocre."
      6.8 "Breakfast prices were ok, according to 68%."
    • 5.1 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      6.0 "60% thought the cleanliness of the hotel was average."
    • 4.2 "Rooms are not good."
      1.8 "82% said rooms were small."
      1.8 "82% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      0.4 "96% criticized the small bathroom."
      4.6 "54% were unhappy with the view."
      2.7 "73% had problems with the shower."
      4.7 "53% were disappointed with the minibar."
      3.3 "67% found problems with the furniture."
      2.4 "For 76%, the rooms looked old."
      2.5 "75% said the bathroom was dirty."
      2.4 "Air conditioning was criticized by 76%."
      1.8 "82% thought the tv was sub-standard."
      4.5 "55% were unsatisfied with the kitchenette."
    • 4.1 "Value below average."
      4.2 "58% thought it was overpriced."
      3.7 "The price was too high for 63%."
    • 3.8 "Not very comfortable."
      1.8 "82% said rooms were small."
      0.4 "96% criticized the small bathroom."
      3.9 "61% thought it was too noisy."
      2.4 "Air conditioning was criticized by 76%."
    • 3.8 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
      4.2 "58% thought it was overpriced."
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    Overall rating

    8.4 Excellent
    Based on 1,907 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.8 "98% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% thought it was easy to get to the train station."
      9.7 "Easily accessible by car, said 97%."
    • 7.5 "Good service."
      7.9 "79% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      7.4 "74% said the concierge service was amazing."
    • 7.1 "Good breakfast."
      7.4 "74% were happy with the price of the breakfast."
    • 5.4 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 5.3 "Average value."
    • 4.8 "Not very comfortable."
      4.0 "60% said rooms were small."
      0.8 "92% criticized the small bathroom."
      3.1 "69% thought it was too noisy."
    • 4.7 "Rooms are not good."
      4.0 "60% said rooms were small."
      2.1 "79% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      0.8 "92% criticized the small bathroom."
      4.6 "54% were disappointed with the minibar."
      2.4 "For 76%, the rooms looked old."
      3.4 "66% found problems with the furniture."
      2.0 "80% said the bathroom was dirty."
      4.4 "56% were unhappy with the view."
      3.2 "68% had problems with the shower."
    • 4.3 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
      4.8 "52% thought it was overpriced."
    • 3.2 "Horrible pool."
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    Overall rating

    7.8 Good
    Based on 565 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 7.5 "Good vibe."
      8.9 "89% enjoyed the lobby entrance."
      9.0 "90% enjoyed the friendly atmosphere."
      9.4 "94% said it was a stylish hotel."
    • 7.5 "Good service."
      8.0 "80% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
    • 5.6 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 5.1 "Average value."
    • 4.0 "Internet is poor."
      4.5 "55% thought it was overpriced."
      3.4 "66% said the wifi quality was bad."
    • 3.6 "Rooms are not good."
      2.5 "75% said rooms were small."
      2.2 "78% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
      2.2 "For 78%, the rooms looked old."
      0.7 "93% criticized the small bathroom."
      3.0 "70% found problems with the furniture."
      4.4 "56% were unhappy with the view."
    • 3.2 "Quite uncomfortable."
      2.5 "75% said rooms were small."
      2.9 "71% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
    View all review categories

    Overall rating

    8.2 Excellent
    Based on 918 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
    • 7.9 "Good vibe."
      9.1 "91% enjoyed the lobby entrance."
      9.5 "95% said it was a stylish hotel."
      9.1 "91% enjoyed the friendly atmosphere."
    • 7.5 "Good amenities."
      7.6 "76% thought the building was wonderful."
      9.1 "91% enjoyed the lobby entrance."
      9.2 "92% thought the architecture was beautiful."
    • 7.1 "Good breakfast."
    • 7.1 "Good service."
      8.0 "80% found the staff to be very friendly."
      7.1 "71% said the concierge service was amazing."
      7.4 "74% thought the service was very professional."
    • 5.4 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.1 "Average value."
    • 5.0 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
      5.0 "50% said the view was so-so."
      5.1 "51% thought the minibar was ok."
    • 4.3 "Not very comfortable."
      2.8 "72% said rooms were small."
      3.0 "70% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
    • 4.3 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
      4.8 "52% thought it was overpriced."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Nice building"
    "Pleasant entrance area"
    data provided by TrustYou

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