Overview

Capital Plaza Hotel

Avenida Heroes, 171 Colonia Centro, 77000 Chetumal, QR, Mexico
+52 983 835 0400

฿ 1,610+

Overall guest ratings

8.4/10 Excellent
Based on 568 reviews

Review highlights

  • 9.3
  • 8.9
  • 8.8
  • 6.9

Good to know

  • Comfortable beds
  • Friendly service

Nearby

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    About

    Capital Plaza Hotel is just 2 mi (3.2 km) from the airport and offers free drop-off service. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Nah Balam, which serves international cuisine and is open for breakfast, lunch, and dinner. A bar/lounge and a fitness center are other highlights, and rooms offer LCD TVs and room service.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Internet
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Terrace/Patio
    • Free airport shuttle
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.4 Excellent
    Based on 568 reviews
    • 9.3 "Terrific location."
      7.8 "Great parking, according to 78%."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
    • 8.9 "Food is delicious."
    • 8.8 "Good value."
    • 8.5 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 7.0 "Good breakfast."
    • 6.9 "Average comfort."
      5.9 "For only 59%, the noise level was all right."
    • 6.3 "Rooms are ok."
      5.0 "For only 50%, the tv was ok."
      5.0 "Cleanliness of the bathroom was average, said 50%."
    • 3.8 "Internet is poor."
      3.9 "61% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    Based on 357 reviews
    • 9.2 "Terrific location."
      7.9 "Great parking, according to 79%."
      9.2 "92% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
    • 9.0 "Food is to die for."
    • 8.9 "Good value."
    • 8.4 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 7.2 "Good breakfast."
    • 6.5 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
      5.6 "Cleanliness of the bathroom was average, said 56%."
    • 5.9 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
      5.6 "Cleanliness of the bathroom was average, said 56%."
    • 3.7 "Internet is poor."
      3.9 "61% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    Based on 170 reviews
    • 9.3 "Terrific location."
      7.8 "Great parking, according to 78%."
    • 8.7 "Food is delicious."
    • 8.5 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 7.2 "Good breakfast."
    • 6.1 "Rooms are ok."
    • 6.0 "Average cleanliness."

    Overall rating

    8.2 Excellent
    Based on 39 reviews
    • 9.3 "Terrific location."
    • 8.4 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 6.7 "Average comfort."
    • 6.1 "Rooms are ok."
    Good to know
    "Comfortable beds"
    "Friendly service"
    data provided by TrustYou

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