Pros: Staffs professionalism and friendliness. Speed of Check in and out
22 Jun 2016
great deal and assistance
Pros: The assistance of Mr. Nurullah and his boss was very friendly. Instructions were clear and people were very helpful.
Cons: huge traffic on the way to the Hertz office in downtown.
9 Aug 2016
About what I expected
Pros: My dropoff location was different but in the same city as my pickup location. I liked that I wasn't charged any extra fees.
Cons: The car quality was mediocre. I couldn't get information on my international booking by contacting the 1-800 customer service.
14 Mar 2017
Pros: I got excellent service when I picked up the car. They gave me options to choose from and really went above and beyond what I normally expect from Hertz. (I have been a Hertz gold member for about 12 years). However when I got my receipt I found there was a $190 charge for "damage". There were some lousy pictures of the alleged "damage" but it looked like normal wear - maybe a suitcase dragged across the bumper as it was being pulled from the back of the vehicle. The "damage" would probably come out with a good car washing! So good car, excellent pickup experience but I leave feeling like I was ried off.
27 Jul 2017
Pros: Great brand new car (only with 5'000km) with full extra.
Very fast service in pick up and drop off.
Cons: The car was consuming a lot of petrol... only that.
4 Nov 2016
Pros: Value for money, dropoff wa easy.
Cons: The location of the pickup.
5 Dec 2016
Cons: Basic insurance fee was more expensive than car fees!
20 Jun 2016
Rude because I was late, expensive fuel surcharges
Pros: The car was really really good. The mechanic was very nice.
Cons: It's hard to plan exactly when you arrive to pick up a car when you are on vacation. I arrived 1.5h late and the clerk have me a hard time because I was not exalt on time. I was tired and forgot to fuel up. I feel like I will be charged a lot of money since they took a $150 fuel deposit.
21 Sep 2016
Pros: The car was really good value for money, it was perfect for exploring the swiss region. Would recommend Hertz to others.
Cons: We oversee the fuel level in the between the car and the inspection sheet. After we left the airport we only realize there's a difference, only half tank in the car and was mark full tank on the inspection sheet. When we returned the car the inspector insist that we top up as per the level mark on the sheet :-(( and do not want to listen to our protest.
I agreed that it my fault but i feel that the rental company must also made sure the the records are done correctly.
31 May 2017
Good vehicle, great service
Pros: Service quality was good. Swift check-in and checkout. Car was clean and well-featured. Comfortable ride - we drove 500+ miles over 7 days and had no issues whatsoever.
Cons: WIsh someone had walked us through the features of the car, so we didn't have to look in dark corners for a USB socket or a car charger port.
13 Jun 2017
Pros: Pick up was quick. Customer service rep was helpful and accommodating to my requests.
22 Jul 2017
Wonderful and helpful staff
Pros: Staff spoke English well, gave helpful advice about driving through Switzerland. Fast service.
1 Sep 2016
When I returned the car there were only 2 people t
Pros: I really liked the people who booked us in and got the car for us.
Cons: When I returned the car there were only 2 people to assist and 1 would not leave the office. We could not find a space to park the car and had to circle their lot 3 times. When I explained I was next to the only service rep he said there were 3 ahead of us. I said we need to catch our plane and we left the car in space 111. He said they would take care of it and send our receipt--- no receipt has come. I want a receipt
18 Oct 2016
very good car rental, portable wifi not so much
Pros: they upgraded us free of charge to a premium van that had gps.
Cons: the portable wifi we rented from them stopped working after 2 days.
28 Jun 2017
As easy as can be
Pros: short wait at the counter, as opposed to a couple of the other rental agencies. I got a free upgrade since the car I reserved wasn't ready. It was clean and in excellent condition. Returning was a fast and easy process.