Pros: Got to counter at 11:15 for 12 noon rental, 45 minutes early for pickup. Yet as I was signing for car,?i realized my rate had gone up. She told me it was because she was charging me an extra hour for pickup. She didn't mention that I was early, nor ask if I wanted to drop off at same time or if I'd be returning at 11:15 on Sunday. Just tacked on extra. when I asked about it, she and the other agent at the counter both had a huge attitude attack and became incredibly snippy.
They were very slow and disorganized and seemed confused about where my car was. I finally got out to parking lot and was pulling out, when the parking lot agent ran after me waving frantically. I stopped and he said "They want you to come back into counter". I told him I was late and asked what the problem was. He said "Theh gave you the wrong car and they need you to bring the keys back to them." The parking lot guy apologized...I told him they needed to get their butts up (sorry), and bring the keys out to ME quickly so that I might be on my way! 10 minutes later, the counter agent strolled out and gave my car to another customer and then made me unload and carry my own bags to another car (essentially the SAME car/diff color)! Seriously rude. Not sure I ever want to rent from you guys at HPN again!
Cons: Disorganization and ATTITUDE
Next to zero customer service.
6 Jul 2016
Fast and convenient!
Pros: Easy check in. I was at the counter less than five minutes and in a car!
26 Aug 2016
Pros: White plains airport is an interesting one. The rental lot is quite far from the check in counter. After the first car reserved was a large SUV and I requested a small sedan, I had to walk back and forth between the lot and counter a few more times than wanted. The agent at the counter more than compensated my trouble and upgraded my car to a Mustang, and kept the same rate! Made it all worth it!
Pros: Was a quick in and out at pick up and drop off--very friendly too.
19 Sep 2016
Pickup was the only problem
Cons: Car was not available at the reserved location; had to take a taxi to go to another branch to get my car there. No advance notice to me, although the problem was apparently known to the staff.
All the rest was ok, though; once I sat in the car, it was a good experience.
29 Sep 2016
Pros: Car was clean
Cons: Somehow had wrong facility, not airport even though I used the airport code. Had to pay almost triple for a minivan that had HORRIBLE gas mileage by 1/3 compared to my expected rental.
Pros: i rented this car in the White plains city office. I needed to bring it back it on a Sunday late afternoon after office hours.So they allowed me to return it at the airport for a small fee. This made the whole experience so convenient , hassle free.
I really appreciated it the policy.
The entire process was pleasant, efficient. Maybe cause its a small airport.
The car overall was a good value.
Cons: The key ring sucked. the little id tag kept falling off the key itself. That was a pain.
6 Sep 2016
Pros: We thought we were getting a Ford Focus with more room. The car we got was cramped.
Pros: Our rental agent at the White Plains Airport was very friendly and helpful. She upgraded our car just to be nice which was great! Returning the car was easy and the agents were fun and had a good sense of humor which always puts a smile on your face. Great deal for the money!