Pros: The car was fine but the experience with Dollar
Was terrible. The car reserved and delivered was not what I Expected based on the ad on Kayak. I wanted a full size car. I am 80 years old and cannot drive a
Compact car. The Attendant was not very cooperative until in desperation I was forced because I couldn't go elsewhere on Kayak to rent a less expensive full size car to pay $170 for four days instead the $117 in the Kayak ad. I got stuck at my daughter's house on medical emergency and returned the car at 8:30 on the 28th instead of 2:00 on the 27th and the total bill became $265.$95 more
For the extra time. I am retired and a sr. and I can't
Afford this kind of outrageous overcharge. It is not fair. I.would appreciate your adjustment of the charges on consideration of the above. Thank you
2 Nov 2016
Comfortable car & easy rental
Pros: The rental process was quick and easy. Staff was helpful.
Cons: Windows were dirty and message on dashboard said car was overdue for service.
19 Oct 2015
Better than expected
Pros: Care was nice, service was quick. Might as well go here over the more expensive guys.
24 Oct 2015
Cons: Overwhelming smell of smoke in the car as well as obnoxious counter employee
9 Nov 2015
Cons: they messed up my reservation. customer service was poor, not helpfull
24 Nov 2015
Pros: The car was nice and clean
Cons: Filled up gas 5 miles from airport but needle gauge didn't move. They charged $23 for gas and I only put 77 miles on the car even though I filled up tank
6 Dec 2015
Pros: They were quick at pick up and drop off
9 Dec 2015
Airport change due to Flight delay, rental price w
Pros: My experience with Dollar was fine just having to change airports due to a flight delay caused my rental price to almost double.
30 Dec 2015
Pros: No problems at the drop off other than sticker shock
2 Jan 2016
a Christmas miracle
Pros: We picked up our rental mini van at the Palm Beach airport on Christmas Eve day. There were no lines and the agent even offered us a lower rate than we were originally quoted on Kayak. A true Christmas miracle! The car was clean and practically brand new with only 2,000 miles on it. When we came back to return it, the process took under two minutes and the shuttle was waiting to drive us back to the terminal. The driver of the shuttle insisted on lifting the luggage for us - so nice. We would definitely rent from Dollar again. Great service and friendly staff.
Cons: Had 1/4 tank. Charged for 2 gals and upgrade when drop off at WPI. Elizabeth Mattos Mgr said no upgrade would be charged. Not open when drrop off attempted at local office. No response to calls.Charged $345. Never use again.
28 Aug 2016
Pros: Customer service
11 Oct 2016
They didn't honor a wrong location rental a few mi
Pros: Nothing. Rude guy at counter
Cons: Tried to get $65/day for a sub compact car. I realize that I may have
hit the wrong location a few miles away, but why try to rape me? Went next door to Budget, and got the same car for $25/day!
9 Nov 2016
Pros: the car was new and clean but not clear on kind of car we were to get
Cons: we didn't like the bus driver returning us back to airport.
he never left his seat and was on the phone.
I had trouble getting my bag on board and he did not even help my traveling companion with her bag on or off. he should be removed as a driver.
13 Nov 2016
Pros: Customer service when we finally got to the pick up location.
Cons: Didn't realize we had to pick up at an off-airport location. Multiple staff at the airport had us looking for a 'courtesy' shuttle, only to find out there wasn't one! $25 cab ride which was re-imbursed by Alamo. Nearly an hour of wasted time!
13 Nov 2016
Kayak screwed us up
Cons: Kayak said this was an airport pick up. Unfortunately it was not. We needed to take a cab 20 minutes away. Luckily Alamo reimbursed us the cab fee; however, kayak should have.
21 Nov 2016
Remember Alamo, they come through.
Pros: I had reserved a car at the wrong WPB location and it would have closed prior to my getting there at 4pm on a saturday. After calling Alamo customer service they were able to get me the same reservation at the Airport location center ( which closes at midnight) for only $7.50 more and I even was given a free upgrade from compact to midsize once i picked up my car at the location. THANKS ALAMO!
27 Nov 2016
Pros: Liz was great and made it so easy for me to pick up/drop off
28 Nov 2016
Cons: No its was great
29 Nov 2016
Absolutely Terrible Experience!!!!!
Pros: The only thing that we liked was the gentleman at the Alamo counter.
Cons: They did not have van we requested.
Opted to put us in a SUV (had less space for luggage)
Gave it to us ABSOLUTLEY FILTHY!
Within 5 miles the check engine light went on. Called, they said not to worry, just needs service after we return in 4 days. Within 2 miles the truck wasn't driving right and would not shift into gear! Had to park it, the manager Liz (I think her name) was awful and offered us no solution. COULDN'T DRIVE IT & it had to be towed away and they didn't give us another vehicle. PLANS TO DRIVE FOR FAMILY VACA RUINED!!!!!!!!!!!
Pros: The Westpalm location was much better. They were courteous. There are plenty of people there to help me.. The Ocala airport location is awful. Avoided at all cost.
Cons: The cost from Ocala to west palm . Ocala was a rip off . Didn't honor reservation
20 Dec 2016
Pros: Quick moving getting people their rental car
Cons: Having to wait in a long line to just exit the parking lot. You had to show your info to a person and they raised a gate to let you out. So many people just trying to get on the road at once.
22 Oct 2015
Price was great! Car was perfect!
Pros: Cheapest rate going. Car was great to drive! Great staff at airport.
2 Nov 2015
Just couldn't be any better with the exception of
Pros: Clean, no problems at all, very friendly, ok value
Cons: Took too long to get car a pick up point
8 Nov 2015
Unorganized and unclean
Cons: They gave me the wrong car three times after I decided to upgrade. Car stunk of cat urine.
3 Dec 2015
In a hurry...
Pros: The bus driver knew we were in a hurry to get to the airport, so he headed right out to make sure we got there on time. He was very friendly and helpful.
Cons: As we pulled in no one greeted us. We had to wait for service.
4 Dec 2015
Pros: Loved the car!
Cons: Customer service at budget could be better.
8 Dec 2015
Terrible service do not use
Cons: You will see everyother rental companies bus pass before the Budget bus comes!
The customer service is rude and terrible and they probably won't have the car you reserved and will give you a car yoy dont want and tell you if you dont like it go somewhere else!
Even the manager Alex is extremely rude!
14 Dec 2015
Pros: The vehicle was very nice. Had a ford Flex
Cons: Stood out in front of the airport for 35 minutes waiting on the shuttle. Gate guard after getting the car was extremely rude. Had to upgrade my vehicle in order to get one that was big enough since I was guaranteed a mid size suv but only had compact and full size when I showed up.
15 Dec 2015
Pros: Car was just what I needed.
Cons: Agent was too pushy trying to get me to upgrade.
When asked about quality of the car I had ordered he said "well, it has 4 wheels." The shuttle dropped us off in the middle of a parking lot and were told the car would arrive momentarily. After 15 minutes I went to get a supervisor who then ordered the car.
Cons: This is the first time I ran into a situation like this with a car rental company. I booked this rental online. Chose the pickup time at 3:00 pm. Came at 4:00 pm to pick up the car, and I was told that the rate I got online no longer applied because I was late. The "system" would automatically upsell to the next car size up, and I had to pay more for it. Nothing close to the rate that was advertised online.
3 Apr 2016
Pros: Plane canceled - at hospice w dying aunt - had to change to early morning flight but no ine answered Bellvadere office ohine at 7:39, 8pm, and called 899 number that said I was lying, of course they answer the ohone.
Left my name and number at Bellvadere office - no call back - just to see if I could return early morn instead of late night. Under 48 hr period but they said when I spoke to 809 #, they charge by day, not 24 hr period. Aunt died, thank God for her - had late charge....will never rent frim payless again
9 Apr 2016
Pros: Quick shuttle to airport
Cons: A bit of a challenge to find.
11 Apr 2016
Dishonest at west palm beach
Pros: The car was fine, no issues.
Cons: Staff at west palm beach claimed the prepay fuel option was not optional, that "all their contracts have this" and only if you return the car with a gas receipt can you get this charge taken off. I heard the same story told to other customers. This was obviously a scam. When I returned the car to Fort Lauderdale as planned, they confirmed this was not proper policy and they had seen this before from west palm beach. The staff at Fort Lauderdale were very helpful and friendly, thankfully, but does not make up for the dishonesty.
11 Apr 2016
Pros: good customer service very professional
Cons: waiting for transportation to the airport almost 30 minutes
12 Apr 2016
Price that was quoted was inaccurate. Was 50% mor
Cons: See above. They said that Kayak is only a vendor and that their prices and quotes cannot be relied upon. I am upset with Kayak as well. I cannot be the first person this happened to
18 Apr 2016
The Worst Car Rental Company!
Cons: They had hidden fees, terrible service, and required extra paperw or at pickup that was never mentioned when reserving the car.
20 Apr 2016
Pros: Quick and easy.
26 Apr 2016
Very bad experience
Cons: Waited over an hour to pick up the car at PBI. There were only 3 people ahead of us in line, but only one employee at the counter who was very slow. When I got to the counter and made a comment about how slow the service was, the employee said "it's Payless, you gotta wait." Car had numerous dings and broken center console.
8 May 2016
Cons: Very nice personable and priofessional staff.
Pros: upgraded us from a mini van to a sequoia suv - was not easy for 5 people & luggage to get in and out of....they said not to worry about documenting dings & dents when we took possession....then on the return they tried to charge us for them.
Cons: tried to overcharge us for upgrade.
9 Oct 2015
Cons: They seemed friendly at pickup, then when I dropped off my vehicle there were extra charges on my bill for things I never even asked for. Calling customer service is a joke and corporate never answers. THIS IS A HORRIBLE COMPANY!!!!!
1 Nov 2015
Poor service poorly kept cars
Pros: The prices were affordable
Cons: The cars are not cleaned properly, had to switch the first car they gave me because is was smelling like a mixture of vomit and intense smoking. The early morning service was poor to drop the car off and get a shuttle ride to the airport. I had to wait on the disorganized staff to get going in the morning which caused me to just make my check in time.
8 Nov 2015
Pros: The car (Camry) was a really good rental. The employee at the rental desk was extremely courteous and patient (my bank shut down my card because I was out of state). She even looked for me at the pickup spot (it was also the end of her shift).
Cons: There are no specific directions where to drop the car off. The receipt had an address but it didn't say to drop off the car there. Also, I was charged a $200 security deposit that I didn't expect. I usually book with Thrifty who charges only $80. An unexpected cost when starting vacation.
19 Nov 2015
Airport pick up
Pros: Everything else was wonderful.
Cons: Took 35 minutes for pick up at airport!
5 Dec 2015
Great price for 4 days
Pros: Price and gas economy of vehicle
Cons: The hard sell at the counter for additional features.
17 Dec 2015
Cons: Service required light went on. Passenger window did not work properly.
25 Dec 2015
Pros: Their customer service and policies are terrible.
18 Jan 2016
Great Price, But You'll Have To Work For It
Pros: Helpful staff, great running car and 40% less than competitors.
Cons: Car interior wasn't cleaned; pick-up/drop off is separate from all the big rental companies and somewhat hard to find; the car's tire inflation low warning light came on the first day.
21 Jan 2016
A worst car rental,ever
Pros: Waited 45 minutes for the shuttle, had to wait another twenty minutes to be assigned a car and it was filthy inside
Cons: Vehicle was not available at the site as shown on the web page. Had to drive to another rental facility. Vehicle Was not the full size pickup we reserved.
26 Sep 2016
Pros: Service overall was very good
Cons: Only concern was I signed up for Corolla or a similar car. I got a Nissan versa. I did not complain, as it was an almost new car. Not sure if it is in the same category.
24 Oct 2016
No rental available
Pros: The fact the locate agent thought enough to call me about my reservation.
Cons: The Kayak website is not very accurate. It allowed me to book the rental without knowledge of the inventory. Very uncomfortable about using this website in the future.
21 Nov 2016
Cons: We thought we were renting from airport location. Had to cancel Off airport car and pay more for Airport location. Our other option was to taxi to off airport location.
21 Nov 2016
Pros: Customer service very nice. Tried to be very helpful.
Cons: Car was not ready. We had to wait over 45 minutes, with three other customers for a car. I made the reservation for 12 noon and we didn't leave with a car that the seats had stains on it, until 1:45. We had a meeting in Palm City that we had to rush to. The staff very accommodating.
27 Nov 2016
Pros: Airport drop fee was waved.
Cons: Reserved car was not available when I arrived.
28 Nov 2016
Didn't have my reservation???
Cons: Enterprise didn't honor my kayak reservation. I had to book another car and paid almost $100 more than I was expecting.
3 Jan 2017
Pros: They did not have the car I requested.
14 Nov 2016
Customer Service was OUTSTANDING
Pros: I appreciated the representative walking me to the car and pointing out the need to know, as well as inspecting the car with me.
Cons: Didn't realize the pickup location was not the airport location. Paid $20 for a cab
25 Sep 2016
Efficient but abbreviated options
Pros: Incredibly quick and efficient process
Cons: Reservation was made for wrong Palm Beach location. Unable to add Hertz Gold number to identify the issue.
6 Dec 2016
Pros: Car was not at PBI and local office was closed
31 Dec 2016
Will Use Hertz again for sure!!
Pros: It was easy, priced reasonably, staff professional and friendly.
10 Jan 2017
Pros: Just dropped it off, again staff very courteous.
23 Aug 2016
Cons: long wait for pickup. understaffed. drop off service was fine
19 Sep 2016
Worn down rental car
Cons: Car did not feel clean and was dirty on outside. Smelled as if it had been used by a heavy smoker.
14 Nov 2016
Pros: Location at airport advertised with low rate. Once there I learned there are three locations advertised next to airport with different rates. The location I had picked to book was farther to airport than the once I show up to pick up the car.
Deceptive advertising to confuse the customer into booking thinking the low rate is the once next to airport. But it is only one of three (at various distances) advertised as next to airport.
Cons: Herts should refund the difference between the rate I booked and the rate I was charged.
30 Dec 2016
Pros: was a hoot - kept you informed every moment of the ride.
5 Jan 2017
Hertz is not what it used to be.
Cons: The first car I picked up looked very old, dashboard functions were dead, could not use that car.
The second car also looked old; I took a closer look at it over the week, and the mold buildup in certain places indicates maybe the car had been swamped in its past.
Finally, Hertz's Neverlost system is a joke.
Pros: the person checking me in knew where a gas station was located close by so I could fill up
Cons: no gas station located during the entry to the drop off location
15 Nov 2015
Efficient car return
Pros: Speedy and easily accessible
15 Jul 2016
Avis the unreliable car service company
Cons: Charged for a service i did not use.
They had NO CARS but took the reservation.
wasted my time driving to airport
Kayak added a pop for insurance that mad me feel it was from Avis when in fact it was from another service. This mad me feel safe when in truth it could not have been farther from the truth.
i will not use kayak ever again
28 Aug 2016
Pros: Car was running with ac on at pick up
Cons: Car smelled of smoke and air freshener -never a good combo
6 Dec 2016
Late Night - EArly Morning
Pros: Avis was open when all the others were closed, but early and late.
Good clean car with ok amount of paperwork.
Good job Sabrina
Cons: The upselling of the web booking that I made.
got a booking for 90 and ended up paying 177.
28 Dec 2016
Could have done more at pick up
Pros: Nice car, decent price for holiday weekend rental.
Cons: The human interaction could have been better.
A little explanation of how the push button works would have been nice.
The car was parked in a different spot than indicated which made it slightly confusing whether or not it was the right car to leave with.
25 Nov 2015
Pros: Hello - I reserved the car for my boss. I then learned the location was not in fact in the airport as the website had lead me to believe. Then when I asked for a pick up from our offices a pick up was not available. We ended up just cancelling the reservation. I haven't checked the CC statement yet. But as soon as I do I will be contacting you for a refund.
26 May 2016
Pros: The employee who helped us was terrific. She was very pleasant and helpful.