Pros: I showed up at the appointed time and was told they didn't have a car, but they might tomorrow. The clerk was incompetent and rude. Run, don't walk away from this location.
19 Sep 2016
Pros: Drop off ater rental , very efficent staff
Cons: White stains on the back seat of car , this was essential a new car... why?
21 Oct 2016
Excellent service, good car
Pros: Fast check-in - Check-out procedure. Car was in excellent condition. Price was excellent.
6 Oct 2016
Pros: The lady helping me felt bad and gave me a 12 dollar discount.
Cons: I rented the car at a price given to me on the website from the Tuscon airport Enterprise. When I went to pick up the car, the price was much much higher. I asked why, they said it was because the car I rented was from a downtown location that didn't include airport tax fees which were around 75-100 dollars. I specifically asked for a car from the Tuscon airport. In order to get the car for the price I wanted I would have to take a cab 25 minutes into the city. False advertisement.
16 Oct 2016
Pros: not much
Cons: The rental was a $30 cab fare from the airport. I should have looked closer at the deal but Kayak should have been clearer that the rental store was so far away.
17 Oct 2016
5 hour wait!
Pros: The car was nice. Check out was easy.
Cons: I waited 5 hrs for a car I had pre ordered. There was only one person who knew what was going on and 15 people in the lobby waiting. After receiving my car they charged me for an upgrade (because it was all they had available). After waiting 5 hours the least they could have done was not charged me for the upgrade. Over all awful experience!
5 Jul 2016
Pros: Drop-off at the TUS airport was really easy.
27 Nov 2016
Courteous and quick
Pros: Receptionist was quick and thorough -- no patronization. Two or three servicemen greeted us immediately and got us going within minutes.
Cons: All went well -- no complaints. Thanks!
8 Dec 2016
Terrible Customer Service
Cons: Employees treat customers like trash.
12 Dec 2016
Cons: Met agent. Long walk to cars, end of ta long line. Picked one out. Then had to wait 10 minutes for employee to return to office to go get key. He couldn't find key for the car. He picked out a different car for me instead, one that i wouldn't have chosen. Took too much time and didn't like his choice of car for me.
Pros: Flight cancelled, so the reservation was cancelled. Budget handled the cancellation well - good customer service.
17 Nov 2015
Pros: once I was checked in, all was good.
Cons: When the counterperson would not take debit cards, each of the three people ahead of me in line took 10-15 min to process (and this was at 11 p.m. and I was tired)...Please notify folks that they cannot use their debit card (unless they want to stand there for 10 min. while a credit check is run and creates a negative score on their credit report) OR accept the debit card like the rest of the world.
18 Nov 2015
Going to see Izzy
Pros: Staff were great
Car was there waiting and ready to go for quick pickup and return was a snap.
26 Nov 2015
Pros: Nice car, economical.
Cons: If possible, drop off fee should be lower or waived.
2 Oct 2016
Pros: Service at the airport was excellent. Car was good. Fast and easy
Cons: Coerced into buying more insurance after agreeing to purchase some insurance at the time of rental from Kayak
26 Dec 2016
Everything top notch
Pros: Quick and easy pickup and drop off. Clean and well maintained car.
Cons: When did compact cars become midsize? I know it is industry wide, but please call a compact a compact.
28 Dec 2016
Pros: I requested a small compact car to save on gas for our long trip. When I arrived I was told my only option was a suv. The man checking us in was rude and became frustrated while going through the paperwork. He did not inspect the car with me for dents and dings. He said he already did that. The car was in need of a vacuum and wash! There was no drop off box in Santa Clarita. I had to come back several times to drop off the key. The employee showed up over 30 minutes late to open the store. There were 3 other customers also waiting and frustrated.
25 Oct 2016
Yikes! No cruise control?
Pros: size, gas, ease of parking
Cons: no cruise control, no back up camera
5 Nov 2016
Pros: I ended up with a Ford Transit for the price of my reserved compact car.
Cons: Tax that was being charged at the Airport was not included in the price listed on Kayak. We were really shocked to find out how much the total would be with the tax added.
27 Oct 2015
Hyundai Accent from Dollar Rent A Car
Pros: Rented an Accent for a short stay in Tucson. Great little around town car. Dollar's computers were down when we arrived, but they had us on our way in 15 minutes even doing everything by hand.
Cons: The only negative was that the car was a little difficult to see out of to the rear. Pretty typical for a sub-compact.
1 Dec 2015
Cons: Agent, without telling me, tried to up grade me. The cost went from $135 to $265. Fortunately I noticed and insisted on the $135 rate. He then tried for something about 1/2 way between. I again insisted on the quoted rate and got it. You have to pay attention!
8 Dec 2015
DO NOT rent a car from Dollar Rent A Car located i
Pros: NOT A THING!
Cons: This place is a joke. I was told that I had rented a compact car and the Dollar agent kept trying to upgrade me. After each upgrade offer, I asked if he was offering it at the rental price that I had been originally quoted ($90.88). Of course not! After about 20 minutes of my back-and-forth with the agent, my husband went to the National Car Rental counter next door and rented a 2016 Dodge Journey for the same amount of the Dollar "compact" car. What a crappy way to conduct business, Dollar.
17 Jul 2016
Pros: reasonably cheap
Cons: Car was streaked with dirty water, some water spots/dirt inside the cabin also. Price was much more than originally quoted (almost double)
31 Aug 2016
Pros: The miles per gallon was the only thing good
Cons: Everything else was terrible, Dollar told me they where giving me a full size car and gave me a midsized car, the car had damage to it, the inside of the car was clean outside was dirty
3 Oct 2016
Our worst experience ever
Pros: When we picked up our car they told us that the kayak insurance we were given was no good we had to get extra insurance that amounted to way way more… Then when we return the car, they ask for a receipt for gas. We didn't have the receipt but they could see that we returned it with a full tank, yet they insisted they had to charge us for gas without a receipt. We were tired and angry as we have been on the road for 3 1/2 week . We will never ever rent from dollar again. And would hope that kayak could return our insurance money which was not accepted
Cons: Our worst experience ever
7 Nov 2016
Pros: I was never told I needed to purchase extra insurance. I was only given the choice of what package. The cheapest was still three times the amount of the car.
10 Nov 2016
Cons: Car offered was not as advertised- offer showed a standard car but was advised the offer was only good for a compact. Will avoid dollar when possible in the future.
17 Nov 2016
Pros: the price is good and the service is pretty standard (meaning, quite comparable to other rental car companies that charge more).
Cons: the car was new, but crappier than other low end options at other car rental agencies. also, insurance cost way more than renting the car itself, which stinks.
Cons: Nobody at the service desk when we arrived
Nobody "checked out the car" so damages could not get recorded
It was next to impossible to get someone on the phone to advise Alamo of existing scratches on the car
17 Jul 2016
Pros: Staff was very understanding and helpful.
Cons: The heat in the parking lot lol.
16 Aug 2016
Denied rental over a debit card and accused of att
Cons: I did not like being accused of fraud and having a manager insinuating I was a car thief. Renting a smart car for three days to travel between Tucson and Phoenix does not seem to be a likely profile for thieves but I wouldn't know. All in front of my 13 yo son. Producing a printed itinerary is not a substantial security measure. Because my itinerary did not fit a profile I was rudely left to find other options and then during another attempt to rent from enterprise the same manager appeared from behind a door and interrupted my transaction and told the employee I was attempting to defraud them. Not true. I will NEVER EVER RENT FROM ALAMO OR THE SISTER COMPANIES EVER AND I WILL DO MY DAMNDEST TO RELATE MY EXPERIENCE TO OTHERS. Alamo is lucky not to be facing litigation about the suggestion by your management that I was attempting to obtain goods or services under false pretenses with the intention of theft or malfeasance.
2 Sep 2016
Cons: Unprofessional staff at rental counter.
1 Nov 2016
Pros: Ease of pickup!
11 Dec 2016
Cons: Outside of car was not thoroughly cleaned. Inside was clean until my wife found vomit in the rear center seat belt...kind of a turn off. Both rental centers were clean with friendly staff.
12 Dec 2016
Pros: So quick and easy. Staff is so friendly.
23 Dec 2016
Pros: Easy pickup and dropoff. No hassles.
10 Jan 2017
Pros: Ratings don't seem to apply to a drop off but facility was fine. Got the final deal that was promised.
Pros: Friendly staff, upgraded me with ease when I asked if there was another car available.
27 Oct 2016
Pros: Price, very clean reliable cars. Staff
12 Nov 2016
Only talk to Trent if you rent a car from here!!
Pros: Everyone that worked here was checked out and didn't seem to care about customer service, except Trent. To make matters worse the 'regional manger' there texting on his phone, not helping people in line waiting. Trent saw we needed help with an issue with our rental car and immeditaely stepped up, re did all our paper work, and explained everything we needed to know about renting a car (this was our first experience). Thanks Trent, we will be back to this location because of you!!
Cons: Impersonal employees, lazy regional manager, employee (Morgan) did not explain what rental insurance was well enough and the car I rented was parked less than an inch away from the 1.5 foot high curb. Morgan did the walk around and never offered to pull the car out since it was so close- we couldn't even see if there was any damage done to that side since it was parked so close but we all figured it was ok. The car was scratched while I was pulling it out and since Rental insurance wasn't exaplined to me I have to pay out of pocket for damages. I had to get another car. Hertz explanation was 'yeah it was really close'. This is where Trent came in to help us out and we re rented a car with rental insurance after he throughly explained it to us, thanks again Trent!
22 Oct 2016
Pros: The gas mileage. I made my trip from Tucson to El Paso without having to stop for gas.
Cons: The car I rented had the rubber in the door frame and trunk falling apart. There was a hole in the carpet on the driver's side. The car itself has no pick up. I could not adjust the seat enough to make it comfortable for my 5 hour drive from Tucson to El Paso.
1 Dec 2016
Staff needs to know their inventory better
Pros: I was able to make changes to our reservation relatively easily
Cons: The fact that I had to make changes to our reservation. I needed a car that would fit the bicycle crate I was traveling with (47"x 30.5" x 10.5 "), which is very easy for any car that has back seats that fold down. Making the reservation on-line, however, I decided to play it safe and reserve a small SUV. I made a mistake in my reservation (for which I'm completely responsible), and needed to change it a couple of days beforehand. This was relatively simple, but upon arrival at the airport the agent looked at the bike box and said no way it would fit in the car we reserved, and up-sold us to a $1000 SUV. I told her any small car (I drive a small BMW) would work, as long as it has back seats that fold down. She claimed not to know if any of their cars have back seats which fold down. After a lengthy process, in which I had to figure things out on my own, since the staff didn't know their inventory, I got a Ford Focus, which worked fine. This all would be easier if the staff were as well trained in their inventory as they are in asking the question, "What brings you to Phoenix, today?"(which we heard every staff member ask every person they greeted, like following a script).
29 Dec 2016
Pros: Lowest price for minivan
Cons: The car was filthy upon picking it up and had low tire pressure. Aired it up several times and finally exchanged it at our destination. Staff was new and in helpful.
6 Oct 2016
Kia Rio- not impressed with the car.
Pros: Easy pick up and return, good gas mileage, good pick up when driving.
Cons: They gave us a Kia Rio, not impressed, I would never buy one. The gas consumption was good and it had power but the seats are so low in it that we all three (over 65) had a hard time getting in and out of the car. One of the ladies is 83 and short and she couldn't even see over the dash board. As the driver you can not see the front or the rear of the car from the drivers seat and I am tall. The car wasn't swept out well before we got it. The price I paid thru your company was more than I would have paid thru their company directly. But the insurance with your company was less.
11 Oct 2016
Pros: No hassles, fast, quick vehicle delivery. A great experience.
I will definitely use/recommend Kayak for my travel needs.
Pros: Services, counter person were nice. When I broke the car I rent they changed the car smoothly the
Cons: Car choice was limited. I wanted to rent small cars like Yaris. I reserved well in advance but I was assigned Ford Fusion and Toyota Camry. They are nice cars but I didn't like the.
16 Feb 2016
Pros: Friendly and helpful staff. I think Andy was his name. He was there at both check in and check out.
18 Feb 2016
No pickup/drop off at airport
Cons: We called for a pickup and they said we had to take a taxi. We asked why, everyone else who was off site picked up customers and had drop off. They said their service saved you money by eliminating on site charges. OK so you don't pay onsite charges, but you pay high taxi charges, have to add extra time when returning to airport because you have to get another taxi to get to airport. I ended up NOT using this rental and used the onsite Rental. Enterprise Rentals were so much better, Great customer service, Very outgoing. Never again AVIS
7 Nov 2016
Nice and easy
Pros: Great service, good car = great vacation.
Cons: It's really too bad that the airport location charges more for their cars.
requested ford escort and was offered a Ford fiest
Pros: Drop and pickup convenient
Cons: Car smelled bad and was forced to upgrade because fiesta was to small. Escort was not available and had to go with a VW jetta.
31 Dec 2015
Pros: I got in and out quickly at both pick-up (TUS) and drop-off (PHX) locations.
Cons: I was overcharged for the amount of gas I used, and the car was not clean (dust and dirt was noticeable on the dash and in various side and cupholder compartments, the floors were dirty and worn down, there were multiple stains on the seats, and the exterior was unclean).